I really enjoy the efficiency, organization, user-friendly interface, and ticket speeds. Really good responsive touch screen buttons. What I really enjoy the most is that this system has the ability to use and has handheld devices to process orders away from the main POS, like ringing up orders, cashing out with chip or tap to pay cards, NFC payment apps/phones, and more. This system is also great for splitting checks by guest or items. Thank you, Brandon C., for the tutorials and guidance. Just like the name, it was SPOT ON! Review collected by and hosted on G2.com.

I'm not sure if it's possible, I'm sure it probably is, needs solid color buttons for the main options/categories buttons to distinguish it faster with sight and not having the main buttons blend into the secondary options on the screen. Review collected by and hosted on G2.com.

SpotOn has significantly improved how we run our business by combining payment processing, marketing, and management tools into one streamlined platform. The next-day funding feature has helped us maintain steady cash flow, and the email marketing tools make customer outreach simple and effective.

The hardware is dependable and user-friendly, with everything working together smoothly — from the POS system to marketing integrations. Ivan Monroy’s support has been exceptional; he's responsive, knowledgeable, and truly committed to our success.

If you're looking for a comprehensive solution backed by great service, SpotOn and Ivan are a smart choice. Review collected by and hosted on G2.com.

Lack’s offline transactions payments during network issues. Review collected by and hosted on G2.com.

One of the things I appreciate most about SpotOn is how easy the POS system is to use. Having worked as a server myself, I know how important it is to have a system that's intuitive and efficient during busy shifts—and SpotOn delivers just that. The back-of-house features are also user-friendly, making it easy to manage operations smoothly.

Whenever I've run into an issue, their technical support team has always been responsive and helpful. I’ve worked closely with Ivan Monroy for the past two years, and he consistently goes above and beyond. He’s professional, attentive, and always has a great attitude, which makes a big difference.

Additionally, the marketing tools and loyalty rewards program have been fantastic for my clients. These features have helped increase customer retention and grow the base of loyal guests at the restaurants I work with. SpotOn has truly been a great partner in our growth. Review collected by and hosted on G2.com.

While I’ve had a great overall experience with SpotOn, one thing I think could really improve the platform is the addition of a dedicated mobile app for customers to track their loyalty points—similar to what big brands like McDonald’s offer. It would make it much easier and more convenient for guests to check their rewards, stay engaged, and feel more connected to the loyalty program. Providing customers with their own app to view and manage their points would definitely take the program to the next level. Review collected by and hosted on G2.com.

SpotOn has helped us out immensely in our operations and was a big step in the right direction when we swapped from our previous provider. SpotOn made install and implantation easy, providing menu build out, after hours installation/testing, and follow up support when swapping out our old system. When we ran into any issues, they were quick to make adjustments or fix the issue with a satisfactory resolution. Review collected by and hosted on G2.com.

We are utilizing SpotOn in a quick service setting, since it was originally built for table service restaurants, there are some features that are currently being worked on that would make the product more beneficial to our application. Review collected by and hosted on G2.com.

We love working with our Client Support Partner, Michael Lattek! He’s incredibly friendly, knowledgeable, and always quick to respond whenever we have questions. As a brewery with a busy taproom and rotating menus, it’s been such a relief not having to wait on hold or go through layers of support — Michael is always just an email or call away and truly understands the pace and needs of our business.

SpotOn has also been a great fit for our brewery operations. It’s intuitive, easy for our team to learn, and packed with features that support everything from managing tabs and digital menus to loyalty programs and marketing. Having tools that adapt to the way we work — and a real person like Michael to back us up — makes a big difference. Highly recommend! Review collected by and hosted on G2.com.

Nothing, except refunds take a few steps but that is a good security feature. Review collected by and hosted on G2.com.

I like how easy it is to navigate the system Review collected by and hosted on G2.com.

I dont like that we're not able to send text messages to our customers for promotions Review collected by and hosted on G2.com.

This platform offers the tools necessary for growth, and its reporting features matched exactly what we needed at the time. The support team is also incredibly knowledgeable. Review collected by and hosted on G2.com.

The pricing structure is not very clear and can become confusing, especially when you try to add extra features. Review collected by and hosted on G2.com.

The support when needed is second to none. I have been through several other POS systems and SpotOn is by far the best software package out there. The frontline ordering is easy to use as well as Backoffice is easy to modify and set up. Handhelds are the best feature. Handhelds mirror the POS station and allow for easy tableside ordering and also executing the tableside payments. Review collected by and hosted on G2.com.

Don't have too many dislikes. The only negative I have experienced is the integration partners needs to grow faster. Review collected by and hosted on G2.com.

On-site support, a dedicated trainer who made sure all my concerns were addressed, my team got trained and we’re all loving the new handhelds! Michael Lattek took the time to make sure we all knew how to use the handhelds, and cover a larger area with fewer steps. Thank you Michael!!! Patio season just got less painful! Review collected by and hosted on G2.com.

Setup and menu programming could be quicker and more intuitive. Review collected by and hosted on G2.com.

I like the design of the technology hardware and its ease of functionality. The reporting is also very clear and I am able to get all the financials I need to run my business effectively. Review collected by and hosted on G2.com.

I have no downsides that I can readily think of. I however am a relatively new customer so time will tell on how the system performs long term and also if the pricing holds. The last product I used would start increasing pricing on me over time. Review collected by and hosted on G2.com.