--- title: SpotOn Reviews meta\_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 241 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 241 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- ### SpotOn Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. [(84 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365333&qs=pros-and-cons#reviews) Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. [(66 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364400&qs=pros-and-cons#reviews) Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. [(49 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364679&qs=pros-and-cons#reviews) Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. [(43 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364118&qs=pros-and-cons#reviews) Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. [(28 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363988&qs=pros-and-cons#reviews) Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. [(26 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365156&qs=pros-and-cons#reviews) Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. [(16 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364895&qs=pros-and-cons#reviews) Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. [(15 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363966&qs=pros-and-cons#reviews) Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. [(14 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364500&qs=pros-and-cons#reviews) Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. [(13 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365520&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SpotOn ##### 1. Customer Support Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. [ See 84 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365333&qs=pros-and-cons#reviews) See Related User Reviews ![Lyndsey J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndsey J.") LJ Lyndsey J. Small-Business (50 or fewer emp.) 5.0/5 "Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro" What do you like about SpotOn? There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al ![Romeo Z. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romeo Z. T.") RT Romeo Z. T. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Dedicated Support, A Game Changer" What do you like about SpotOn? I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appre ##### 2. Ease of Use Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. [ See 66 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364400&qs=pros-and-cons#reviews) See Related User Reviews ![Lyndsey J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndsey J.") LJ Lyndsey J. Small-Business (50 or fewer emp.) 5.0/5 "Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro" What do you like about SpotOn? There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al ![Romeo Z. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romeo Z. T.") RT Romeo Z. T. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Dedicated Support, A Game Changer" What do you like about SpotOn? I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appre ##### 3. Staff Professionalism Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. [ See 49 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364679&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you like about SpotOn? Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi ![Kalei's K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalei's K.") KK Kalei's K. Small-Business (50 or fewer emp.) 5.0/5 "Intuitive, Reliable, and Streamlined Platform That Keeps Improving" What do you like about SpotOn? What I like best about SpotOn is how intuitive and reliable the platform is. It brings together key tools in one place, which helps streamline daily o ##### 4. Helpful Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. [ See 43 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364118&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you like about SpotOn? Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi ![Stacia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacia H.") SH Stacia H. 4.5/5 "Streamlined POS Experience with Stellar Support" What do you like about SpotOn? I really like the customer service with Angel at SpotOn. He has been amazing, helpful, and always there for us, whether it's via text, Zoom, or calls. ##### 5. User Interface Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. [ See 28 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363988&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you like about SpotOn? Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi ![Jeffrey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey K.") JK Jeffrey K. Small-Business (50 or fewer emp.) 5.0/5 "SPOTON PRINCIPALS" What do you like about SpotOn? SPOTON POS IS PRAISED FOR ITS EASY-TO- USE INTERFACE, WHICH HELPS USERS QUICKLY LEARN HOW TO OPERATE THE SYSTEM. ### 5 Cons or Disadvantages of SpotOn ##### 1. Poor Customer Support Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. [ See 26 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365156&qs=pros-and-cons#reviews) See Related User Reviews ![Romeo Z. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romeo Z. T.") RT Romeo Z. T. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Dedicated Support, A Game Changer" What do you dislike about SpotOn? Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experie ![Adam W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam W.") AW Adam W. Mid-Market (51-1000 emp.) 5.0/5 "Great System That Delivers" What do you dislike about SpotOn? General Customer service can be a challenge. ##### 2. Difficult Setup Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. [ See 16 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364895&qs=pros-and-cons#reviews) See Related User Reviews ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. 5.0/5 "SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement" What do you dislike about SpotOn? Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv ![Stacia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacia H.") SH Stacia H. 4.5/5 "Streamlined POS Experience with Stellar Support" What do you dislike about SpotOn? I find there's too many avenues that are difficult, but SpotOn makes it easier now. There used to be issues with credit card and crediting back, but i ##### 3. Technical Issues Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. [ See 15 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363966&qs=pros-and-cons#reviews) See Related User Reviews ![Masahiro S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Masahiro S.") MS Masahiro S. 4.0/5 "Streamlined Setup with Exceptional Support" What do you dislike about SpotOn? I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback fo ![Jorgelina V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorgelina V.") JV Jorgelina V. Small-Business (50 or fewer emp.) 5.0/5 "Great for Streamlining Orders, But Occasional Bugs Can Be Frustrating" What do you dislike about SpotOn? Sometimes it gets bugged and delete everything ##### 4. Connectivity Issues Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. [ See 14 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364500&qs=pros-and-cons#reviews) See Related User Reviews FG Frank G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support Makes All the Difference" What do you dislike about SpotOn? Often times my printer goes off-line for no reason ![Lucio R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucio R.") LR Lucio R. Small-Business (50 or fewer emp.) 5.0/5 "Great restaurant management tool." What do you dislike about SpotOn? The handheld devices kept on disconectiong mid use and were not able to find a solution, so we returned 4 and kept 2 from the original 6 we had. ##### 5. Slow Performance Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. [ See 13 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365520&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you dislike about SpotOn? Feature requests or enhancement feedback sometimes take longer than expected to be addressed. The mobile app could also be much smoother, and the lear ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. 5.0/5 "SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement" What do you dislike about SpotOn? Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv ![Demetrius .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Demetrius .") D Demetrius . Operations Manager Mid-Market (51-1000 emp.) 8/27/2025 "SpotOn + Lucky = Outstanding Support!" 5/5 What do you like best about SpotOn? What I like best about SpotOn is how easy and seamless everything is to use. From the moment we started at The Nile Bar & Restaurant, the implementation was smooth, and Lucky made sure our entire team understood the system. He even came out in person to train our staff and then held a separate training session for our managers, which helped us get comfortable using all the features right away. The platform itself is user-friendly and integrates well with our daily operations. We use it every single day for everything from processing payments to tracking sales and managing reports. The number of features it offers has made running the bar much more efficient without being complicated to manage. Most importantly, the customer support has been outstanding. Any time we’ve had a question or needed guidance, Lucky and the SpotOn team have been quick, responsive, and patient — something that’s rare to find. It’s a system we depend on constantly, and it’s made our operations faster, smoother, and more organized. Review collected by and hosted on G2.com. What do you dislike about SpotOn? There really isn’t much to dislike about SpotOn, especially with the support we’ve received from Lucky. If I had to mention one thing, it would be that there are a few features I wish they would add to make the system even better. That said, it’s clear that SpotOn is constantly evolving and growing, and we’ve already seen them make updates that improve the overall experience. Plus, Lucky has been amazing about walking us through new features and keeping The Nile Bar & Restaurant up to date whenever changes are released. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn has helped us solve several key challenges at The Nile Bar & Restaurant, and it’s made a huge difference in how we run our business. Before Lucky came out, we discovered we were paying for unused services, and he helped us identify and remove those right away — which saved us money instantly. He also made sure we had the latest updated equipment so we could process payments faster and more reliably. On top of that, Lucky went out of his way to train our entire staff and then held a separate, in-depth session with our managers to make sure everyone understood how to use all the features. That extra effort helped us improve efficiency across the board. Now, thanks to SpotOn, we have: Better cost control by eliminating unnecessary services Improved team training & confidence using the system Updated equipment that keeps us running smoothly Streamlined operations with all tools in one place Overall, SpotOn — with Lucky’s support — has made our business more efficient, cost-effective, and easier to manage. It’s taken a lot of stress off our plate and allowed us to focus more on delivering a great experience for our guests. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11605143/official_response/edit) Thank you so much for the wonderful feedback, Demetrius! We’re thrilled to hear how smoothly the implementation went and that Lucky was able to support your team every step of the way. It’s great to know SpotOn is helping The Nile Bar & Restaurant run more efficiently day-to-day. We're proud to partner with you and your business. Current UserValidated ReviewerSource: Organic ![Bruce N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruce N.") BN Bruce N. Founder & CFO Mid-Market (51-1000 emp.) 4/29/2026 "Easy to Use with Flexible Month-to-Month Billing" 5/5 What do you like best about SpotOn? I like the month to month billing and ease of use Review collected by and hosted on G2.com. What do you dislike about SpotOn? Future Orders credit card payments are hard to follow in our accounting system Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? AI and Profit Assist Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12717895/official_response/edit) Thank you for sharing your experience with SpotOn, Bruce. We're glad our month-to-month billing and Profit Assist tools are working well for you, but we hear your frustration about tracking future order payments in your accounting system. We know you rely on clear data to run your business, and confusing reporting just gets in the way. Again, thank you for your kind words. Your feedback is valuable to us. Wishing you continued success! Current UserValidated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Mid-Market (51-1000 emp.) 4/30/2026 "Phenomenal Support Staff That Goes Above and Beyond" 5/5 What do you like best about SpotOn? The support staff is phenomenal! They go above and beyond for my team and we value and appreciate their time. Review collected by and hosted on G2.com. What do you dislike about SpotOn? Lots of different site to click on for each platform (ie. schedules, tipshare, kiosk, etc.) Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? POS installing/onboarding at our locations. They get feedback from our servers who actually use the system and tweek it to their needs to help operate smoothly. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12722681/official_response/edit) Thank you for sharing your experience with SpotOn! We're thrilled to hear that our support staff has went above and beyond to support your business. However, we hear your feedback about the inconvenience of having to navigate through our multiple platforms for schedules and tip share. Your feedback is valuable to us. Again, thank you for your kind words! Current UserValidated ReviewerSource: Organic ![Jessica V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica V.") JV Jessica V. Bartender Small-Business (50 or fewer emp.) 8/15/2025 "User friendly" 4/5 What do you like best about SpotOn? I like that it’s pretty user friendly. The way it’s set up was done well by the spot on team, and menu items and functions are fairly easy to find. I also think it crashes less than others as I haven’t experienced it go down and even though I also like toast, I think toast loses its connection a lot which is not convenient during service. That hasn’t happened with spot on and I like that it seems more reliable. Review collected by and hosted on G2.com. What do you dislike about SpotOn? My only real complaint about the system is the payment, I dislike that it’s 2 steps but otherwise it’s quick and simple to learn. Sometimes the cash drawer won’t open even if I hit no sale. I’m not sure if this is on purpose but it’s also inconvenient as we don’t keep a key in the drawer at my bar. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? It’s another reliable and simple user friendly system. I like it. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11552993/official_response/edit) Thank you for your thoughtful feedback, Jessica! We’re so glad to hear that you find the system user-friendly and reliable—it means a lot to know the setup and menu functions are working smoothly for you. Reliability during service is something we take very seriously, so we’re happy SpotOn has been a dependable partner for your team. We truly appreciate your support! Current UserValidated ReviewerSource: Organic ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. Owner Small-Business (50 or fewer emp.) 4/29/2026 "Unmatched Support That’s Always There When You Need It" 5/5 What do you like best about SpotOn? The support is truly unmatched. There’s always someone available to listen and respond to any comments or concerns I have. Review collected by and hosted on G2.com. What do you dislike about SpotOn? There isn’t much to quibble about, but if I had to point to anything, the occasional back-of-house menu adjustments can feel a bit clunky. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? They genuinely feel like a partnership, not just another business trying to take my money. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12717212/official_response/edit) Thank you for sharing your experience with SpotOn, Andrew! We are glad our support team has been there for you and that our relationship feels like a true partnership, but we hear your feedback about back-of-house menu adjustments feeling clunky. We know you need your tools to be fast and intuitive so you can get back to running your business. Please know your feedback is valuable to us. Again, thank you for your kind words. Wishing you and your business continued success! Validated ReviewerSource: Organic ![Marvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marvin K.") MK Marvin K. President Small-Business (50 or fewer emp.) 8/2/2025 "Smooth experience once set up." 5/5 What do you like best about SpotOn? We moved to Spoton to shorten our tech stack and it has done just that. Everything runs smooth and is tied well together between our website and online ordering, the value is there. We are saving $700 a month alone by switching and moving multiple tech stacks into one spot, pun intended. The system is much faster than our old system was and has been chugging along without issue since we launched. Review collected by and hosted on G2.com. What do you dislike about SpotOn? As a Pizzeria it was a bit cumbersome to get set up, but our rep, menu consultant, and tech support were all very patient and got us to where we needed to be ultimately. Then again most POS are hard for pizzerias unless it was specifically built for one, but we have been giving feedback for other owners going forward to help out. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? It moved multiple levels in house for us. Saving us money and headache. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11474168/official_response/edit) Thank you so much for sharing your experience, Marvin! We're thrilled to hear that SpotOn has helped streamline your tech stack and deliver real value—not to mention saving you $700 a month! It’s great to know that the system’s speed and reliability have made such a positive impact since your launch. We designed SpotOn to bring everything together in one seamless platform, so it’s great to see that vision working for your business. We are proud to partner with you and your business! Current UserValidated ReviewerSource: Organic ![Adam W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam W.") AW Adam W. Owner/Operator Mid-Market (51-1000 emp.) 1/26/2026 "Great System That Delivers" 5/5 What do you like best about SpotOn? Fast system that can do a lot of things. We are a large FEC venue with many different aspects to our business Review collected by and hosted on G2.com. What do you dislike about SpotOn? General Customer service can be a challenge. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? Fast system that can do a lot of things. We are a large FEC venue with many different aspects to our business Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12260119/official_response/edit) Thank you for the feedback, Adam! We’re glad to hear SpotOn is helping support the complexity of your large FEC operation with a fast, flexible system. We appreciate your honesty around customer service and are actively working to improve that experience. Your input helps us get better. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jeffrey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey K.") JK Jeffrey K. VICE PRESIDENT OF HUMAN RESOURCES Small-Business (50 or fewer emp.) 1/28/2026 "SPOTON PRINCIPALS" 5/5 What do you like best about SpotOn? SPOTON POS IS PRAISED FOR ITS EASY-TO- USE INTERFACE, WHICH HELPS USERS QUICKLY LEARN HOW TO OPERATE THE SYSTEM. Review collected by and hosted on G2.com. What do you dislike about SpotOn? SOME USERS HAVE REPORTED CONNECTIVITY PROBLEMS WITH SPOTON, WHICH CAN LEAD TO HARDWARE LAG AND SYNCING ERRORS Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? USERS APPRECIATE EXCEPTIONAL CUSTOMER SUPPORT SERVICE WHICH IS READILY AVAILABLE FOR ASSISTANCE. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12271973/official_response/edit) Thanks so much for your feedback, Jeffrey! We’re glad to hear SpotOn’s intuitive design makes it easy to operate, and that our customer support team has been there when you need them. We also appreciate you calling out the connectivity challenges. Your input helps us continue improving reliability and performance. Thank you for taking the time to share your experience! Current UserValidated ReviewerSource: Organic ![Pete S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pete S.") PS Pete S. Managaing Partner Mid-Market (51-1000 emp.) 4/29/2026 "Teamwork Makes Labor Cost Tracking and Break Accounting Easy" 4.5/5 What do you like best about SpotOn? The Teamwork feature is the best for us in terms of tracking labor cost and accounting for breaks. Review collected by and hosted on G2.com. What do you dislike about SpotOn? The handhelds are challenging for a fine dining restaurant. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? Working on the integration with Opentable. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12716948/official_response/edit) Thank you for sharing your experience with SpotOn, Pete! We're glad to hear that SpotOn Teamwork is making it easy to track costs and make sure your labor is on budget. However, we hear your concern about the handhelds feeling challenging in a fine dining environment. Please know your feedback is valuable to us. Wishing you and your business continued success! Validated ReviewerSource: Organic MB Mark Vegas B. General Manager/Food & Beverage Director Mid-Market (51-1000 emp.) 9/25/2025 "Switched from Toast to Spot-On" 5/5 What do you like best about SpotOn? With out a doubt my favorite thing about Spot-On has been the level of service we received from day one. Spot-On makes you feel like you are part of the family and fully supported. Review collected by and hosted on G2.com. What do you dislike about SpotOn? We have been users all summer and I honestly don't have any complaints. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn made the switch from Toast very easy and guided us along the way. The cellular addition to our handhelds has saved us several times. When we lose our internet in the restaurant, the servers and kitchen do not even know. The system continues to work as if there were no issues. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11730643/official_response/edit) Thank you for sharing your feedback, Mark! We’re thrilled our service has made such a positive impact for you and you are feeling supported. We love having you in the SpotOn Family! 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