--- title: SpotOn Reviews meta\_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 241 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 241 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- ### SpotOn Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. [(84 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365333&qs=pros-and-cons#reviews) Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. [(66 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364400&qs=pros-and-cons#reviews) Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. [(49 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364679&qs=pros-and-cons#reviews) Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. [(43 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364118&qs=pros-and-cons#reviews) Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. [(28 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363988&qs=pros-and-cons#reviews) Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. [(26 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365156&qs=pros-and-cons#reviews) Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. [(16 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364895&qs=pros-and-cons#reviews) Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. [(15 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363966&qs=pros-and-cons#reviews) Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. [(14 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364500&qs=pros-and-cons#reviews) Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. [(13 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365520&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SpotOn ##### 1. Customer Support Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. [ See 84 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365333&qs=pros-and-cons#reviews) See Related User Reviews ![Lyndsey J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndsey J.") LJ Lyndsey J. Small-Business (50 or fewer emp.) 5.0/5 "Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro" What do you like about SpotOn? There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al ![Romeo Z. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romeo Z. T.") RT Romeo Z. T. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Dedicated Support, A Game Changer" What do you like about SpotOn? I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appre ##### 2. Ease of Use Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. [ See 66 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364400&qs=pros-and-cons#reviews) See Related User Reviews ![Lyndsey J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndsey J.") LJ Lyndsey J. Small-Business (50 or fewer emp.) 5.0/5 "Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro" What do you like about SpotOn? There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al ![Romeo Z. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romeo Z. T.") RT Romeo Z. T. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Dedicated Support, A Game Changer" What do you like about SpotOn? I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appre ##### 3. Staff Professionalism Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. [ See 49 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364679&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you like about SpotOn? Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi ![Kalei's K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalei's K.") KK Kalei's K. Small-Business (50 or fewer emp.) 5.0/5 "Intuitive, Reliable, and Streamlined Platform That Keeps Improving" What do you like about SpotOn? What I like best about SpotOn is how intuitive and reliable the platform is. It brings together key tools in one place, which helps streamline daily o ##### 4. Helpful Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. [ See 43 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364118&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you like about SpotOn? Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi ![Stacia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacia H.") SH Stacia H. 4.5/5 "Streamlined POS Experience with Stellar Support" What do you like about SpotOn? I really like the customer service with Angel at SpotOn. He has been amazing, helpful, and always there for us, whether it's via text, Zoom, or calls. ##### 5. User Interface Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. [ See 28 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363988&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you like about SpotOn? Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi ![Jeffrey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey K.") JK Jeffrey K. Small-Business (50 or fewer emp.) 5.0/5 "SPOTON PRINCIPALS" What do you like about SpotOn? SPOTON POS IS PRAISED FOR ITS EASY-TO- USE INTERFACE, WHICH HELPS USERS QUICKLY LEARN HOW TO OPERATE THE SYSTEM. ### 5 Cons or Disadvantages of SpotOn ##### 1. Poor Customer Support Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. [ See 26 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365156&qs=pros-and-cons#reviews) See Related User Reviews ![Romeo Z. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romeo Z. T.") RT Romeo Z. T. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Dedicated Support, A Game Changer" What do you dislike about SpotOn? Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experie ![Adam W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam W.") AW Adam W. Mid-Market (51-1000 emp.) 5.0/5 "Great System That Delivers" What do you dislike about SpotOn? General Customer service can be a challenge. ##### 2. Difficult Setup Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. [ See 16 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364895&qs=pros-and-cons#reviews) See Related User Reviews ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. 5.0/5 "SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement" What do you dislike about SpotOn? Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv ![Stacia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacia H.") SH Stacia H. 4.5/5 "Streamlined POS Experience with Stellar Support" What do you dislike about SpotOn? I find there's too many avenues that are difficult, but SpotOn makes it easier now. There used to be issues with credit card and crediting back, but i ##### 3. Technical Issues Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. [ See 15 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363966&qs=pros-and-cons#reviews) See Related User Reviews ![Masahiro S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Masahiro S.") MS Masahiro S. 4.0/5 "Streamlined Setup with Exceptional Support" What do you dislike about SpotOn? I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback fo ![Jorgelina V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorgelina V.") JV Jorgelina V. Small-Business (50 or fewer emp.) 5.0/5 "Great for Streamlining Orders, But Occasional Bugs Can Be Frustrating" What do you dislike about SpotOn? Sometimes it gets bugged and delete everything ##### 4. Connectivity Issues Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. [ See 14 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364500&qs=pros-and-cons#reviews) See Related User Reviews FG Frank G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support Makes All the Difference" What do you dislike about SpotOn? Often times my printer goes off-line for no reason ![Lucio R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucio R.") LR Lucio R. Small-Business (50 or fewer emp.) 5.0/5 "Great restaurant management tool." What do you dislike about SpotOn? The handheld devices kept on disconectiong mid use and were not able to find a solution, so we returned 4 and kept 2 from the original 6 we had. ##### 5. Slow Performance Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. [ See 13 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365520&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you dislike about SpotOn? Feature requests or enhancement feedback sometimes take longer than expected to be addressed. The mobile app could also be much smoother, and the lear ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. 5.0/5 "SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement" What do you dislike about SpotOn? Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv HE Hernan E. 12/26/2025 "Effortless POS with Space for Improvement" 4.5/5 What do you like best about SpotOn? I like SpotOn's back of house features and their reporting capabilities. It's pretty good when you need help with something, and they make it easy to use and learn for new people. I also appreciate how it provides insight into what we sell the most and what people tend to minus the most from certain entrees. Review collected by and hosted on G2.com. What do you dislike about SpotOn? I think what could be improved is part of the back of the house, especially tracking certain things when people change prices or void things. I want to be able to track pricing events better, like seeing how much they charge per item if they change the price. If they change the price from $4.99 to $2.99, I want to see that. Or if there's a changing event that changes a price by a dollar down, it'd be useful to see all that. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn helps with reporting problems and back office issues by being cloud-based, which lets me manage things from anywhere. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12152356/official_response/edit) Thank you so much for the kind words, Hernan! We’re thrilled to hear that SpotOn is helping you with back of the house operations and reporting. Thank you for your suggestion on how we can improve our product functionality. We appreciate the feedback and will continue our commitment to have a best in class product. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adina L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adina L.") AL Adina L. Small-Business (50 or fewer emp.) 4/14/2026 "Streamlined Our Restaurant Operations with SpotOn" 4/5 What do you like best about SpotOn? I like the user experience with SpotOn the most. I can organize the screens, menus, and modifiers super easily. It makes the inventory process and labor tools very functional. Tom and Nate did an amazing job of working through the kinks and continuing the support after our launch. Additionally, integrating with DoorDash as a delivery provider works well. Review collected by and hosted on G2.com. What do you dislike about SpotOn? Making changes to the details of menu items and add-ons or modifiers is a little tricky. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn makes the inventory process and labor tools functional, and I like the easy organization of screens, menus, and modifiers. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12629742/official_response/edit) Thank you so much for your feedback, Adina! We're thrilled to hear that organizing your screens and menus has been so easy. It's great to know that our labor tools are helping to make sure your labor is on budget, and that your DoorDash integration is working well. Wishing you continued success! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Cory B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory B.") CB Cory B. Restaurant Systems IT Manager Enterprise (\> 1000 emp.) 9/25/2025 "A Reliable POS with Great Tools for Growth" 4.5/5 What do you like best about SpotOn? SpotOn provides me with a comprehensive platform that combines POS, reporting, and customer engagement tools all in one place. I find the system easy to use, and it offers customization options that fit my business needs. The reporting features are especially useful, allowing me to monitor sales and inventory in real time. I’ve also found their customer support team to be responsive and helpful, both during the initial setup and whenever I’ve needed troubleshooting assistance. The installation process is straightforward, and their support team, along with on-site technicians, have been incredibly helpful throughout. Review collected by and hosted on G2.com. What do you dislike about SpotOn? The pricing structure becomes confusing when you start adding extra features, and the overall cost can increase rapidly. The system sometimes experiences glitches and relies significantly on a stable internet connection, which can be problematic during periods of downtime. Additionally, it takes some time to become familiar with certain advanced features. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn solves the hassle of juggling multiple systems by combining sales, payments, inventory, and customer tools in one platform. It saves me time, reduces errors, and gives real-time insights, making running my business much smoother. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11730375/official_response/edit) Thank you for the thoughtful review, Cory! We’re so glad to hear you’re enjoying the all-in-one functionality of SpotOn and finding value in our reporting and support. It’s great to know the setup process was smooth and that our team has been there to help along the way! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kalei's K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalei's K.") KK Kalei's K. Owner Small-Business (50 or fewer emp.) 12/15/2025 "Intuitive, Reliable, and Streamlined Platform That Keeps Improving" 5/5 What do you like best about SpotOn? What I like best about SpotOn is how intuitive and reliable the platform is. It brings together key tools in one place, which helps streamline daily operations and reduces the need to juggle multiple systems. I also appreciate the responsiveness of the support team and how the system continues to improve based on real business needs, making it easier to work efficiently and stay organized. Review collected by and hosted on G2.com. What do you dislike about SpotOn? For Campaign Studio. An ability to send out a test email to a different email. Email campaign schedule that really use up the physical store's timezone. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn helps streamline both in-store and online operations by providing a unified POS and online ordering system. It reduces order errors, speeds up transaction processing, and makes tracking sales and inventory much easier. This allows our team to focus more on serving customers and less on administrative tasks, ultimately improving efficiency and the overall guest experience. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12094290/official_response/edit) Thank you so much for the kind words, Kalei! We’re thrilled to hear that SpotOn is helping you streamline your operations and stay organized. We love working with you and your team! Validated ReviewerSource: Organic DT Dirk T. owner Small-Business (50 or fewer emp.) 10/20/2025 "Great Timekeeping, But Integration and Compatibility Need Improvement" 3.5/5 What do you like best about SpotOn? the timekeeping element with Teamwork is the biggest advantage to other systems. the interface and access are ok- but not as good as other POS Systems Review collected by and hosted on G2.com. What do you dislike about SpotOn? It's lack of integration. Opentable is a major one, but there are other systems that people have developed to make operators lives better. It's a young industry to have specialized reporting programs and it's lack of direct integration with delivery apps put it at a disadvantage. Spoton doesn't carry enough market share or exposure to eliminate them so we are left purchasing and piecing it together vs. other POS Systems that play well with so many other programs and platforms. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? the CA break violation componant for teamwork solves a lot in terms of liability. The reporting does well enough that i can follow along with how my business is doing weekly. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11838728/official_response/edit) Thank you for sharing your feedback, Dirk! We’re glad to hear that you’re finding value in Teamwork’s timekeeping features. We also appreciate your honesty about the interface and access. Your input helps us continue to improve and make SpotOn even better for our users. Current UserValidated ReviewerSource: Organic JM Jim M. Owner/operator Small-Business (50 or fewer emp.) 11/12/2025 "Intuitive Backend, But Handheld Devices Need Improvement" 3/5 What do you like best about SpotOn? Back end is intuitive. Non handheld devices have been easy to use and very few issues. The 6 is because of the handhelds. They are not dependable. Also, Jonathan and Alina are rock stars. I’d have moved to another platform if it wasn’t for them Review collected by and hosted on G2.com. What do you dislike about SpotOn? Handhelds are awful. The switch to RPOS was challenging as it happened during our busy season and it seemed like a forced change. Calling for low level tech support should not take 3 minutes before you get to speak to a human. We don’t have 3 minutes when a device is down. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? If you fix the handhelds, it would benefit us greatly. Replacing them under warranty is okay but we simply need them to work Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11950161/official_response/edit) Thank you so much for your honest feedback, Jim, and for the kind words about Jonathan and Alina — they truly are rock stars. We’re glad the back end and non-handheld devices have been working well for you, and we hear you on the challenges with handhelds and support wait times. Your experience matters, and we’re committed to improving both reliability and responsiveness. We appreciate you sticking with us and giving us the chance to make things better. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Trolley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trolley S.") TS Trolley S. CFO Small-Business (50 or fewer emp.) 4/14/2026 "Great Customer Service, Easy to Use, and Strong Reporting" 4.5/5 What do you like best about SpotOn? Customer service, ease of use, and reporting capabilities. Review collected by and hosted on G2.com. What do you dislike about SpotOn? For some reason, we had a difficult time integrating with DoorDash. It was frustrating not being able to contact the integration team directly, and it took days to hear back from them. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? Changes to the menu. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12628740/official_response/edit) Thank you so much for your feedback, Trolley! We're thrilled to hear that SpotOn's ease of use and reporting capabilities have been so helpful. It's great to know our customer service team is supporting you well, and that our platform is giving you the better insights you need to make more and waste less. We truly appreciate you taking the time to share. Wishing you continued success! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BA Ben A. IT Manager Mid-Market (51-1000 emp.) 9/5/2025 "The Trainers Were Very Effective" 4.5/5 What do you like best about SpotOn? The best part about spot on are the trainers. The team of trainers that we had were very effective, communicated well and were open to all inquiries. They had a lot of patience which was key in the education of the staff Review collected by and hosted on G2.com. What do you dislike about SpotOn? The part that i dislike the most about SpotOn and its not the fault of the product or the system. Because of my vision it is difficult to read the hand held device at times. That is on me though. For my own physical vision--i need to use the hard device vs the handheld. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? Spot on is consolidating different systems and putting it all into one. This streamlines the process of things and saves on time. A lot of the procedures such as payroll, scheduling, ordering--its all done under the Spot On umbrella. Instead of having 3-4 logins for different systems of our old POS, we no only have one. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11645749/official_response/edit) Thanks for your kind review, Ben! We are so glad your implementation and training period went so well. We're proud to partner with you and your business! Current UserValidated ReviewerSource: Organic ![Gabriela R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriela R.") GR Gabriela R. Advertising Manager Restaurants Small-Business (50 or fewer emp.) 8/22/2025 "SpotOn its Amazing!" 5/5 What do you like best about SpotOn? Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from Ivan Monroy, whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. Review collected by and hosted on G2.com. What do you dislike about SpotOn? One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? Spoton is solving several key problems for businesses like mine: managing complex menus, streamlining digital marketing, and simplifying customer engagement. Their tools for email marketing, loyalty programs, and online ordering with discounts help drive repeat business and increase revenue. The ability to generate customized, detailed reports allows me to make smarter, data-driven decisions Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11584998/official_response/edit) Thank you for such a thoughtful review, Gabriela! We’re thrilled to hear our platform and tools are making an impact for your business. We're proud to partner with you and your team! 9/2/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Masahiro S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Masahiro S.") MS Masahiro S. 11/17/2025 "Streamlined Setup with Exceptional Support" 4/5 What do you like best about SpotOn? I appreciate the great support team provided by SpotOn, especially the efforts of the regional manager, Michael, who ensured solutions to our issues by replacing broken handhelds. The support team’s responsiveness is commendable, as they handle concerns promptly and efficiently. Additionally, the initial setup of SpotOn was impressive due to the knowledgeable technician who made the process easy and quick, ensuring a seamless transition to using the system. These aspects contribute significantly to the overall positive experience with SpotOn. Review collected by and hosted on G2.com. What do you dislike about SpotOn? I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback for my restaurant's operations. Although the regional manager resolved the issue by replacing broken handhelds, the initial problem of not being able to take credit card payments caused disruptions. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn helps manage credit card transactions efficiently with great support from their team, especially regional manager Michael, who replaced broken handhelds quickly. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11969094/official_response/edit) Thank you so much for sharing your experience, Masahiro! We’re glad to hear Michael was able to support you and make your setup smooth. We understand how frustrating the credit card issues were and appreciate your patience while we worked to get your handhelds replaced. We’re committed to keeping things running smoothly for you moving forward. 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