Spiky Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Spiky for its exceptional accuracy, delivering detailed results effortlessly from meetings with diverse accents. (13 mentions)

Users find Spiky very helpful for live coaching and instant feedback, enhancing their meeting effectiveness and skills development. (10 mentions)

Users value the real-time feedback from Spiky, enhancing their sales calls and team coaching effectively. (8 mentions)

Users value the time-saving features of Spiky, as it automates notes and follow-ups efficiently during meetings. (8 mentions)

Users value the effortless note-taking and action item generation by Spiky, enhancing productivity during meetings. (7 mentions)

Users experience occasional accuracy issues with transcripts, but find them manageable in their international dealings. (2 mentions)

Users face issues with AI inaccuracy in Spiky, particularly when multiple speakers are using a single microphone. (2 mentions)

Users report call limitations with Spiky, including issues with long meeting transcriptions and lack of an Android app. (2 mentions)

Users are concerned about integration issues with CRM applications, limiting synchronization to deals instead of person records. (2 mentions)

Users find the missing synchronization features and variable AI summaries limiting for internal meetings and long transcripts. (2 mentions)

5 Pros or Advantages of Spiky

1. Accuracy

Users praise Spiky for its exceptional accuracy, delivering detailed results effortlessly from meetings with diverse accents.

See 13 mentions

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Rob Z.

Small-Business (50 or fewer emp.)

5.0/5

"An extremely insightful revenue intelligence platform"

What do you like about Spiky?

Spiky allows me to deep dive into user sentiment and customer health in a meaningful way. It also allows me to manage at scale, dropping into key poin

Kamal P.

Small-Business (50 or fewer emp.)

5.0/5

"Huge time saver across the entire company"

What do you like about Spiky?

I love the detailed results I get for minimal behaviour change. Massive results for essentially no difference in behavior is incredible. Goes far beyo

2. Helpful

Users find Spiky very helpful for live coaching and instant feedback, enhancing their meeting effectiveness and skills development.

See 10 mentions

See Related User Reviews

Will H.

Small-Business (50 or fewer emp.)

4.5/5

"Spiky is a necessary step teams should be taking if they're serious about working smarter with AI."

What do you like about Spiky?

Ease of use (set it then forget it) and the storage of critical information. Spiky is our second brain that I can rely on to store vital information s

Onur Y.

Small-Business (50 or fewer emp.)

5.0/5

"Must-Have AI Assistant for Sales Teams"

What do you like about Spiky?

Unlike most tools, Spiky gives me live coaching without dropping the connection. It helps me stay sharp and find solutions in the moment—during the me

3. Feedback Management

Users value the real-time feedback from Spiky, enhancing their sales calls and team coaching effectively.

See 8 mentions

See Related User Reviews

Afra B.

Small-Business (50 or fewer emp.)

5.0/5

"Real-Time coaching that boosts sales performance"

What do you like about Spiky?

Spiky gives instant feedback during calls. It is allowing for quick adjustments everytime we have a meeting. The insights are clear and actionable.

Songül G.

Mid-Market (51-1000 emp.)

5.0/5

"Optimized our Sales Performance"

What do you like about Spiky?

One of the top-notch things about Spiky is how it guides me through my sales calls by giving me live feedback without taking much attention away from

4. Time-saving

Users value the time-saving features of Spiky, as it automates notes and follow-ups efficiently during meetings.

See 8 mentions

See Related User Reviews

Zeynep .

Small-Business (50 or fewer emp.)

5.0/5

"Great tool that improved every meeting"

What do you like about Spiky?

I've found Spiky to be an incredible productivity booster, especially for a secretary like me. It's made a huge difference in my daily work at the mun

Yadigar .

Small-Business (50 or fewer emp.)

5.0/5

"Real-Time Coaching That Actually Helps"

What do you like about Spiky?

Spiky Scribe will generate my notes and action points effortlessly. This way I don’t have to spend my life writing and listening to call recordings. T

5. Action Items

Users value the effortless note-taking and action item generation by Spiky, enhancing productivity during meetings.

See 7 mentions

See Related User Reviews

Zeynep .

Small-Business (50 or fewer emp.)

5.0/5

"Great tool that improved every meeting"

What do you like about Spiky?

I've found Spiky to be an incredible productivity booster, especially for a secretary like me. It's made a huge difference in my daily work at the mun

Yadigar .

Small-Business (50 or fewer emp.)

5.0/5

"Real-Time Coaching That Actually Helps"

What do you like about Spiky?

Spiky Scribe will generate my notes and action points effortlessly. This way I don’t have to spend my life writing and listening to call recordings. T

5 Cons or Disadvantages of Spiky

1. Accuracy Issues

Users experience occasional accuracy issues with transcripts, but find them manageable in their international dealings.

See 2 mentions

See Related User Reviews

Kevin M.

Mid-Market (51-1000 emp.)

5.0/5

"Direct Positive Impact for my sellers and leadership"

What do you dislike about Spiky?

We sell to a lot of international companies and sometimes the transcript isn't always accurate. Minor and something that we can work through.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Innovative Sales Solution with tremendous support"

What do you dislike about Spiky?

The inaccuracies were troublesome at first but they have reduced these significantly since we started using.

2. AI Inaccuracy

Users face issues with AI inaccuracy in Spiky, particularly when multiple speakers are using a single microphone.

See 2 mentions

See Related User Reviews

Zeynep .

Small-Business (50 or fewer emp.)

5.0/5

"Great tool that improved every meeting"

What do you dislike about Spiky?

We've found a limitation with Spiky when we have in-person meetings where multiple people speak into a single microphone. The tool can not distinguish

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Innovative Sales Solution with tremendous support"

What do you dislike about Spiky?

The inaccuracies were troublesome at first but they have reduced these significantly since we started using.

3. Call Limitations

Users report call limitations with Spiky, including issues with long meeting transcriptions and lack of an Android app.

See 2 mentions

See Related User Reviews

Haluk .

Small-Business (50 or fewer emp.)

5.0/5

"Great tool for analysing and actionizing online, offline/field sales calls integrated to CRM"

What do you dislike about Spiky?

No android app to listen to field sales calls Haven't got the ability to listen to phone calls

Ashish G.

Small-Business (50 or fewer emp.)

5.0/5

"Phenomenal tool and support"

What do you dislike about Spiky?

I have some outlier meetings that are SUPER long (4+ hours) and those transcriptions get cutoff. The "coaching" functionality is sometimes helpful, bu

4. Integration Issues

Users are concerned about integration issues with CRM applications, limiting synchronization to deals instead of person records.

See 2 mentions

See Related User Reviews

Erman K.

Mid-Market (51-1000 emp.)

5.0/5

"Team communication and training improved so much"

What do you dislike about Spiky?

I am still anxious about it not being compatible with my preferred customer relationship management applications like Pipedrive and Zoho

Shelley M.

Small-Business (50 or fewer emp.)

5.0/5

"Exactly what I was looking for"

What do you dislike about Spiky?

Currently I can't synchronize my meeting transcripts with my Person records in my CRM - I can only synchronize to Deals. But I do know that the team i

5. Missing Features

Users find the missing synchronization features and variable AI summaries limiting for internal meetings and long transcripts.

See 2 mentions

See Related User Reviews

Shelley M.

Small-Business (50 or fewer emp.)

5.0/5

"Exactly what I was looking for"

What do you dislike about Spiky?

Currently I can't synchronize my meeting transcripts with my Person records in my CRM - I can only synchronize to Deals. But I do know that the team i

Ashish G.

Small-Business (50 or fewer emp.)

5.0/5

"Phenomenal tool and support"

What do you dislike about Spiky?

I have some outlier meetings that are SUPER long (4+ hours) and those transcriptions get cutoff. The "coaching" functionality is sometimes helpful, bu

Sena Y.

Small-Business (50 or fewer emp.)

2/12/2024

"Amazing"

5/5

What do you like best about Spiky?

The individualized observations are remarkably introspective and enlightening. It's akin to having a looking glass presented, revealing precisely where I should direct my improvement endeavors.

The feedback structured around stages has had a profound impact on my assurance and advancement. Observing tangible achievements and getting prompt feedback renders the developmental journey much more captivating. Spiky's automated scrutiny of meetings is a revelation. It alleviates the task of manually reviewing recordings and furnishes us with thorough insights that are practical. I also value the meeting persistence it provides by encapsulating essential details and tasks. Review collected by and hosted on G2.com.

What do you dislike about Spiky?

It could be a bit cleaner and simple in terms of UI Review collected by and hosted on G2.com.

Teodora P.

Co-founder

Small-Business (50 or fewer emp.)

1/10/2024

"I love using Spiky at my agency"

5/5

What do you like best about Spiky?

I migrated to Spiky from Otter and use it daily.

It's really easy to use. I appreciate the comprehensive feature set, from sentiment analysis to a mapping of attention during calls.

I am a big fan of their customer support, I'd say it's unparalleled. Review collected by and hosted on G2.com.

What do you dislike about Spiky?

The only thing I would like is being able to export the transcript as word docs, not just as a pdf, which I brought up with their team and I understand is going to be feature soon. Review collected by and hosted on G2.com.

Michal H.

Founder

Small-Business (50 or fewer emp.)

7/11/2024

"Exceptional Meeting Insights with Spiky"

5/5

What do you like best about Spiky?

Spiky’s meeting summaries are incredibly detailed and highlight all key points, actionable items, and participants. It saves me so much time. Review collected by and hosted on G2.com.

What do you dislike about Spiky?

The user interface could be more intuitive for first-time users. But I think they changed it recently. it looks better. Review collected by and hosted on G2.com.

Gabriel B.

Customer Support

Small-Business (50 or fewer emp.)

7/16/2024

"In-Depth Meeting Analytics"

4.5/5

What do you like best about Spiky?

The Moments feature that identifies significant changes in language, vocal energy, and engagement levels is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Spiky?

The app - mobile version for recordings is still in development, which would be a great addition. Review collected by and hosted on G2.com.

Vlad I.

Small-Business (50 or fewer emp.)

3/26/2024

"Best thing for meetings analysis"

5/5

What do you like best about Spiky?

The product is very straightforward yet powerful. Features related to meeting analysis and summary work like magic Review collected by and hosted on G2.com.

What do you dislike about Spiky?

It would be nice to have more integrations Review collected by and hosted on G2.com.

Ashley A.

Customer Success Manager

Small-Business (50 or fewer emp.)

3/22/2024

"I have saved well over 10 hours a week with Spiky AI!"

5/5

What do you like best about Spiky?

I love that it is connected right into HubSpot, the summary and action items are uploaded right into the company and contact (s) profiles. What used to take deciphering manual notes and replaying calls, now is done in seconds. I use it everyday! Review collected by and hosted on G2.com.

What do you dislike about Spiky?

Nothing, I literally can't complain because of the time it has given me back. Review collected by and hosted on G2.com.

Verified User in Consulting

Mid-Market (51-1000 emp.)

2/6/2024

"Your Path to Productive Meetings"

5/5

What do you like best about Spiky?

The option to export data for further analysis or integration with other analytics platforms enhances flexibility and scalability, catering to diverse organizational needs and workflows. Review collected by and hosted on G2.com.

What do you dislike about Spiky?

The limited scalability in terms of accommodating large-scale meetings or events may pose challenges for organizations with extensive meeting schedules or diverse stakeholder groups. Review collected by and hosted on G2.com.

What problems is Spiky solving and how is that benefiting you?

By using Spiky, we've elevated our meeting efficiency and engagement levels. It ensures our team stays focused on what truly matters – delivering impactful communication during meetings. Our sales strategies have become data-driven, leading to improved customer interactions and ultimately driving revenue growth. Review collected by and hosted on G2.com.

Verified User in Consulting

Mid-Market (51-1000 emp.)

2/6/2024

"I feel more productive"

5/5

What do you like best about Spiky?

The platform's AI-driven analytics offer valuable insights into meeting dynamics and participant behaviors, empowering users to identify areas for improvement and implement targeted interventions for enhanced engagement and productivity. Review collected by and hosted on G2.com.

What do you dislike about Spiky?

The platform's reliance on AI algorithms for meeting analysis may result in occasional inaccuracies or misinterpretations, requiring manual verification and validation by users. Review collected by and hosted on G2.com.

Caglayan A.

Founder Tech CEO

Small-Business (50 or fewer emp.)

3/19/2024

"What the platform offers is truly amazing."

5/5

What do you like best about Spiky?

What the platform offers is truly amazing. We use it in all our meetings, and we plan to use it for a long time as a serious player with its ability to take action. Review collected by and hosted on G2.com.

What do you dislike about Spiky?

More integrations and omnichannel support would be helpful. Review collected by and hosted on G2.com.