Spectrio Reviews & Product Details

Spectrio is a cloud-based customer engagement platform designed to help businesses create consistent and impactful human experiences across various customer touchpoints. By integrating multiple communication channels into one cohesive system, Spectrio enables organizations to effectively manage and enhance their customer interactions, ensuring that every engagement is meaningful and aligned with their brand identity. The platform's Intelligent Engagement Suite encompasses a wide range of tools, including digital signage, interactive kiosks, audience measurement, overhead music, WiFi marketing, scent marketing, on-hold messaging, and content creation. This comprehensive approach allows businesses to coordinate their messaging and branding efforts seamlessly, rather than treating each channel as a standalone initiative. Whether a company operates a single screen or thousands, Spectrio simplifies the process of publishing content, updating messaging, scheduling campaigns, and managing user access, all while maintaining brand consistency across various locations and customer demographics. Targeted primarily at businesses in retail, hospitality, healthcare, automotive, and corporate sectors, Spectrio serves a diverse audience that requires timely and relevant communication. Common use cases for the platform include digital menu boards, retail displays, healthcare waiting room screens, corporate communications, and interactive kiosks. By providing a flexible and scalable solution, Spectrio empowers organizations to tailor their messaging based on specific locations, audiences, times of day, or business needs, ensuring that communications resonate with customers effectively. One of the standout features of Spectrio is its audience measurement capability, which provides valuable insights into customer engagement within physical spaces. By analyzing traffic patterns, dwell time, and content performance, businesses can gain a clearer understanding of how customers interact with their messaging. These insights enable organizations to refine their strategies, optimize screen placements, and enhance the overall customer experience based on real data. Additionally, Spectrio offers access to Spectrio Studio, an award-winning in-house creative team that assists businesses with video production, motion graphics, branded templates, and interactive experiences. This service alleviates the internal workload of companies, ensuring that content remains fresh and engaging while preventing customer-facing screens from becoming outdated or overlooked. With over 150,000 business locations trusting Spectrio, the platform stands out as a comprehensive solution for managing in-location communications, enhancing customer engagement, and ultimately improving the effectiveness of brand interactions.

Seller

Spectrio

Discussions

Spectrio Community

Languages Supported

German, English, Finnish, French, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Solution Type

Best-of-Breed

Overview by

Megan Colby

Used by Dealer.com and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Spectrio Integrations

(20)

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Verified User in Machinery

Small-Business (50 or fewer emp.)

Originally submitted 2/7/2020

"User-Friendly Technology with ROI and easily adaptable"

5/5

What do you like best about Spectrio?

The system is very user friendly and comes with lots of templates to make creation of content easy. People with little to no computer literacy skills can create and publish new material. The support team is great and very responsive. There are updates and new templates available as time goes on and the market changes. Great features like local weather and headlines are great for our clients, they love it. The feeds have also proven to be very useful as we have one published that is a Youtube Feed that has all of our brands current offerings and information on the industry in general. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

It would be advantageous if you could utilize the content created here on other platforms via a download option. (ex Facebook). That is all that I dislike about this product. I really do think as a business model, you should look into the media creation end of things, as your media creation is very user friendly. If it could be utilized and published across differing platforms you may have increased sales opportunities. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

I would highly recommend using ScreenScape for your digital advertising and information sharing needs. It is very user friendly and easily customized to your needs. Displaying feeds from Youtube or Facebook is very simple. Added features such as live news and weather feeds have been hits with our customers as well. I would be happy to reference my great experience with new customers. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

Content is easily portrayed to customers in the customer lounge, which sparks conversations and improves communication of important information. We are able to share our newest product offerings and insights. It was an easy way to implement tailored marketing easily. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

8/18/2020

"Great digital signage platform"

4.5/5

What do you like best about Spectrio?

Easily syncs all of our digital signage content into a simple to use cloud-based interface. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

Sometimes we have connectivity problems and have to reboot the devices but that could be more to do with our WiFi connection than ScreenScape. Review collected by and hosted on G2.com.

Tim D.

Marketing & Communications Manager

Mid-Market (51-1000 emp.)

2/25/2020

"ScreenScape has reduced my printing!"

5/5

What do you like best about Spectrio?

Flexible, quick. Lots of templates that you can change to your preferences. I have been able to eliminate printing many posters as the eye catching templates are great and easy to use. When using the wired version it is instantly updated when I upload new material. I had been using three sticks on ScreenScape4 however, with ScreenScape5 I have increased the number to 12 over all. I use for menus, pricing and rotating information screens. I love it. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

I don't like that I cannot affect the orientation. I have been able to tip the images so they appear in portrait but obviously cannot use the templates. Also I find that if I use the wireless option, it takes a little longer to update. Our wifi is not the best either. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

Communications. We are a recreation area (ski hill in winter, aerial trekking tower in summer) and require informing people of events, changes to schedules and even driving advertising revenue where possible. We move the sticks, seasonally, from one side of the property to another and that makes it AWESOME. We are more environmentally conscious as we do not print as many posters as before. Review collected by and hosted on G2.com.

Margy D.

Mid-Market (51-1000 emp.)

3/18/2020

"Our staff wanted bite-sized information and Enplug is the perfect solution"

5/5

What do you like best about Spectrio?

Enplug has made it easy to communicate snippets of information about our company and the world through strategically placed displays in our workspaces. We surveyed our employees about what they wanted to see and how they wanted to see it. Enplug provided a dynamic solution that is very easy to customize to our company's needs. And from a user standpoint, it is easy and time-saving. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

Not too many cons to Enplug, but if I had to mention anything, it is that when we lose wireless connectivity, I get a lot of phone calls about it. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

3/19/2020

"Screenscape for use in a High School"

5/5

What do you like best about Spectrio?

Very easy to manage content on multiple screens. Also very easy to change entire presentations quickly. Content creating is very easy, able to import most multimedia formats. I can display information across several screens and allow other users the ability to manage content specific to their area. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

Sometimes the hardware will not stay connected to the network. There have been some bugs in the software, but for the most part it is quickly fixed. Most of the issues I run into deal with our own network and maintaining a connection with the hardware. I would like to see the ability to schedule entire playlists, not just individual media within playlists. Review collected by and hosted on G2.com.

Shaun W.

Founder / Creative Media Specialist

Small-Business (50 or fewer emp.)

2/11/2020

"It's a solid sign platform, but the interface needs updating"

4/5

What do you like best about Spectrio?

What I like the most about Screenscape is that it's sturdy and reliable. We have rarely had any downtime or hardware issues. Anytime I had any questions the support team was always there to answer them for me.

The system had lots of templates for different types of content we could share, as well as having premade content like trivia and entertaining facts that we could display.

It also gave us the ability to bring in RSS feeds of news and weather to really make it feel like a local display vs a national company bringing in content that wasn't local.

Being in Nova Scotia, and this company being one province over made it great for real time support and reponse times to emails.

They do have a nice feature inside that allows you to see other screens in the area on a map. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

It's got to be the interface. I found it clunky to use and could be upgraded with more drag and drop feature. It worked don't get me wrong, but I did find it not as intuitive as it should of been being a digital company.

When we were looking for screen systems we were basing it on what we were accustomed to seeing (the 3 blocks with the ticker). This system is full screen (so if you wanted the other, it's not this.

One thing that we did experience is when it loads full video clips there is a short delay of black between them that seems abrupt but is there for the next video to actually load up.

If you're going to doing more static images it can load pretty seamless. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

I would suggest if you're looking for reliability and easy of set up on the TV's, this is really easy to get up and running. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

We had a clients office building where upstairs was their health spa and downstairs was a general doctors office. We had 3 screens in the building and were able to give them dedicated content on each of the screen without any issues. Review collected by and hosted on G2.com.

Randy C.

Independent Business Owner

Small-Business (50 or fewer emp.)

2/8/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"I LOVE My Screenscape Tools"

5/5

What do you like best about Spectrio?

I like the ease of use in managing my clients' accounts, down to what I can put on each TV screen in their clinic. I love the portability of the hardware and it's a breeze setting things up on-site with my client watching over my shoulder. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

I have not discovered a downside yet. Easy to use, easy to set up for the client. Interface and templates are a breeze. I just wish I had more clients who understood how cool this technology is. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

I did a lot of research before choosing ScreenScape. Other platforms come close, but there is always something either missing, or the price is just not right for what is offered. I have found that ScreenScape was the perfect balance of price and features for the industry I serve the most - which is not retail but doctor clinics that want to present a large amount of detailed information to their patients. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

Creating the slideshows, videos, and shuffling them around, adding new updates, as well as creating translations in other languages and presenting them to a diverse audience is a powerful tool. The screens are running during the open hours of the clinic doing a lot of training that the chiropractor and staff no longer have to be responsible for. Again, the fact that I can post translations into Spanish, Russian, and other languages, takes a lot of pressure off of the staff. Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

11/24/2020

"Was looking for a DS Solution"

4.5/5

What do you like best about Spectrio?

Developing content within your web based platform. Managing players, sharing content Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

Nothing really, your product had all the required functionality Review collected by and hosted on G2.com.

Heather Folsom R.

Assistant Vice President Marketing

Mid-Market (51-1000 emp.)

2/6/2020

"Excellent product and Company"

4.5/5

What do you like best about Spectrio?

The ease of use. We upload content for 4 of our locations and it’s up in a matter of minutes. It doesn’t take a film degree to use the software either! The staff is always very helpful and friendly. The quality of the content is really great, and the pricing is even better! No more contracts for 10 years or tricky language on the legal disclaimers. They are straightforward and it’s all around easy from payments to adding content. I also like the online training, I think there should be more presentation calls for those wanting to learn more about creating. There are a lot of features that are available and I probably only use a small percentage of those. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

The better the software gets, the bigger the equipment, so we have to work around hanging TVs in our lobbies from using a flash drive to a small box that requires a plug-in. Sometimes there is a wait when contacting customer service, but only on rare occasions have I needed to call. I’m not sure if all of the flash drives will need to be upgraded for the new version, so being kept in the loop on that would be nice regarding the modifications we will need to make for the boxes and plug-ins. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

Don’t wait. You’ll be happy you switched over and they make it seamless. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

They worked with us on an issue we had in our city hall location and took the time to walk our IT guy through the process. I also wish there were more of the trivia videos made available to use, our members really love watching them when they are in our lobbies! I realized that when we do need help with something technical, they always come through for us and get the issue solved. We greatly appreciate all of the support - especially for being in different countries. I’ve never had an issue with them not responding quickly or same day. I’m a huge fan of Screenscape! Review collected by and hosted on G2.com.

Kevin K.

Small-Business (50 or fewer emp.)

2/6/2020

"Sales are up."

5/5

What do you like best about Spectrio?

Impulse purchases have increased since the installation of our sign. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

Haven't found a downside to this program. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

Definitely worth the investment. You don't have to have the most expensive screen. The program was easy to use, we had everything up and running in 2-3 hrs on the wireless network which is another bonus no wires to run just an outlet to plug into. Don't be afraid to contact their customer service very knowledgeable people and help walk me through set up and quick call backs when message left. The average time that a customer is at our store is about 15 - 20 minutes so we adjusted times so that most customers would be able to see a complete advertisement cycle while here. In the year plus that we have been using Screen Scape we have had no issues with down time. Our screen is a 40" that we placed just behind our countermen and you can see the customers watching the program. Can change your screen instantly from anywhere. I believe that this would work perfectly for venues for car parts sales, restaurants etc. The option of being able to amend visuals for multiple locations from one location is truly beneficial. Preview my screens before they go live. A lot of templates that can be easily modified for different situations. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

Since installing ScreenScape customers have become more aware of items that they didn't even know we carried or could get for them. Review collected by and hosted on G2.com.