Spectrio Reviews & Product Details

Spectrio is a cloud-based customer engagement platform designed to help businesses create consistent and impactful human experiences across various customer touchpoints. By integrating multiple communication channels into one cohesive system, Spectrio enables organizations to effectively manage and enhance their customer interactions, ensuring that every engagement is meaningful and aligned with their brand identity. The platform's Intelligent Engagement Suite encompasses a wide range of tools, including digital signage, interactive kiosks, audience measurement, overhead music, WiFi marketing, scent marketing, on-hold messaging, and content creation. This comprehensive approach allows businesses to coordinate their messaging and branding efforts seamlessly, rather than treating each channel as a standalone initiative. Whether a company operates a single screen or thousands, Spectrio simplifies the process of publishing content, updating messaging, scheduling campaigns, and managing user access, all while maintaining brand consistency across various locations and customer demographics. Targeted primarily at businesses in retail, hospitality, healthcare, automotive, and corporate sectors, Spectrio serves a diverse audience that requires timely and relevant communication. Common use cases for the platform include digital menu boards, retail displays, healthcare waiting room screens, corporate communications, and interactive kiosks. By providing a flexible and scalable solution, Spectrio empowers organizations to tailor their messaging based on specific locations, audiences, times of day, or business needs, ensuring that communications resonate with customers effectively. One of the standout features of Spectrio is its audience measurement capability, which provides valuable insights into customer engagement within physical spaces. By analyzing traffic patterns, dwell time, and content performance, businesses can gain a clearer understanding of how customers interact with their messaging. These insights enable organizations to refine their strategies, optimize screen placements, and enhance the overall customer experience based on real data. Additionally, Spectrio offers access to Spectrio Studio, an award-winning in-house creative team that assists businesses with video production, motion graphics, branded templates, and interactive experiences. This service alleviates the internal workload of companies, ensuring that content remains fresh and engaging while preventing customer-facing screens from becoming outdated or overlooked. With over 150,000 business locations trusting Spectrio, the platform stands out as a comprehensive solution for managing in-location communications, enhancing customer engagement, and ultimately improving the effectiveness of brand interactions.

Seller

Spectrio

Discussions

Spectrio Community

Languages Supported

German, English, Finnish, French, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Solution Type

Best-of-Breed

Overview by

Megan Colby

Used by Dealer.com and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Spectrio Integrations

(20)

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Verified User in Food Production

Enterprise (> 1000 emp.)

4/17/2020

"Easy-to-use Service That Saves You Time"

5/5

What do you like best about Spectrio?

I can upload nearly any type of communication or content I've created in the format it's in (PowerPoint slides, PDFs, photos, videos, JPEGs, etc.). It's so easy to funnel in our social media posts too - and you can approve them before they display, which is a great feature. I love that there are widgets for displaying generated content too like news, health tips and even trivia. The dashboard is super intuitive and easy to use which saves you time. The helpdesk team is very responsive when I have had a question. I see our company using this platform for a long time as it continues to grow with us. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

The only feature I've been waiting for is a way to connect to a local source (spreadsheet) to automatically update a slide that's displaying on the screens. For example, we show birthdays and work anniversaries every week. I have to manually upload them each week. It would be nice if I could connect my spreadsheet and it update automatically. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

11/19/2020

"Highly recommended"

4.5/5

What do you like best about Spectrio?

very fast customer service. Willing to customize a solution. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

A few glitches with the product which I hope will fixed sometime soon Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

5/14/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great communication tool. Needs some improvement on how to upload content and device management."

4/5

What do you like best about Spectrio?

Web interface to upload content. Very easy to access outside the network for last minute changes. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

On the device side, we've seen on multiple occasions that new content doesn't show up. In many cases, the force to push does not work and I need to reboot the device for the changes to take place. Lately having a real hard time logging into Screenscape via a Chrome browser. Need to revert back to Internet Explorer. Is that a dependency now? Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

Users need to understand their requirements beforehand. Videos are still hard to upload and sometimes it is difficult to manipulate content. For base use however, it is a great tool. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

Definite increase in communications to the site. Another resource for staff to learn more about HR services and immediate announcement needs. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

6/9/2020

"Easy to use templates, ease of use overall, simple set up and price point is really competitive."

4/5

What do you like best about Spectrio?

I can update content from anywhere and it's instantly on the screen. The infotainment options provide passive engagement and help break up the appearance of straight corporate speak. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

There could be more templates; they've staled a little with variety and not much has changed over the five years we have been using the product. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

This is an intuitive and easy to use platform you can implement anywhere in your organization to improve communication and messaging to your audience. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

We are engaging staff in hard to reach areas of our workplace. Messaging and awareness of corporate training, new staff announcements and staff events have been identified in our engagement surveys (noted that screenscape was effective) Review collected by and hosted on G2.com.

Christine K.

Marketing and Communications Assistant

Mid-Market (51-1000 emp.)

8/27/2020

"Review of ScreenScape"

4/5

What do you like best about Spectrio?

Ease of use and installation.

The upgrade provided more tools to create eye catching slides. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

One of our devices keeps dropping its wifi connection. Review collected by and hosted on G2.com.

Kevin W.

Small-Business (50 or fewer emp.)

3/9/2020

"I highly recommend screenscape."

5/5

What do you like best about Spectrio?

It's easy to use and their customer support is amazing. I also like that their device has lasted several years without wearing down or breaking. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

I would like if they used something besides Flash on their website I also don't like that I have to clear my cache every few weeks to log in. Other software programs I use don't require this. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

Screenscape provides an easy way for my office to display information from different media sources on one platform. This saves us time and money by only using one piece of software for our digital signage. Before we were using multiple software programs that wouldn't always work well with each other and now we are just using Screenscape. Review collected by and hosted on G2.com.

Mike T.

Marketing Manager/ graphic designer

Mid-Market (51-1000 emp.)

2/6/2020

"A convenient and reliable system for advertising your company/brand on the digital landscape."

5/5

What do you like best about Spectrio?

I like the fact that I control content for all my stores in one central place and I can log in anywhere to access it. I also like that I can create all my own content. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

The system that I am on is very limiting. I can't upload movies or create my own slide shows. I would also like the ability to pick which transition effects my slides have. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

If you are looking for a reliable digital advertising platform, then screenscape is what you need. This is also a great system for small business. I have been at two companies now and I have used screenscape for both. I highly recommend screenscape for your needs. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

I don't know of any problems it solves, but the benefits of digital advertising in my stores is great. Review collected by and hosted on G2.com.

Sean M.

Small-Business (50 or fewer emp.)

3/9/2020

"ScreenScape helps us promote our brand and products to our customers"

5/5

What do you like best about Spectrio?

We have been using ScreenScape in our restaurant since 2014 to advertise to our customers. It has been a very solid platform to display our current daily specials, news and information about upcoming promotions. We have found that the ability to provide our customers with visuals of our daily specials while they are waiting for a table has helped drive demand for these items. We also use the display to feature local news, weather and some trivia to help pass the time when we are busy and there is a wait for tables. The support team at ScreenScape has been second to none when we had a minor technical issue and helped us resolve the problem quickly. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

The lack of ability to access ScreenScape via an iOS app for updates on the fly is a bit of a restriction but I am sure it will come with time. Review collected by and hosted on G2.com.

Edward L.

Executive Director

Small-Business (50 or fewer emp.)

11/18/2020

"Very helpful, good graphics"

4/5

What do you like best about Spectrio?

Very helpful regarding technical support Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

Need more diversification with backgrounds. Review collected by and hosted on G2.com.

Verified User in Chemicals

Enterprise (> 1000 emp.)

Originally submitted 12/10/2019

"CommandCenterHD is a powerful but very complex tool."

3.5/5

What do you like best about Spectrio?

I love the scheduler tool that allows me to schedule exactly when I want certain pieces of content to go live. I also love the webpage published piece. We use this to publish sports scores that are taken from a regularly updated website - this feature makes my life easier by doing the updates automatically. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

The platform has many complex layers that it can be difficult to teach others. I usually tell people to just stick to the campaign tab and if they would like to create their own templates they can, but the platform itself can be intimidating to people. I also wish there was a pre-built template that users could enter content and have it designed for them. Often, I am working with IT and HR people who are not designers and could benefit from a more computer-generated approach. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

We are able to effectively communicate to all employees, specifically manufacturing employees who may not have the time or ability to read traditional email communications. It has also helped us achieve a sense of uniformity across our business - we have similar content across our locations. Review collected by and hosted on G2.com.