Spectrio Reviews & Product Details

Spectrio is a cloud-based customer engagement platform designed to help businesses create consistent and impactful human experiences across various customer touchpoints. By integrating multiple communication channels into one cohesive system, Spectrio enables organizations to effectively manage and enhance their customer interactions, ensuring that every engagement is meaningful and aligned with their brand identity. The platform's Intelligent Engagement Suite encompasses a wide range of tools, including digital signage, interactive kiosks, audience measurement, overhead music, WiFi marketing, scent marketing, on-hold messaging, and content creation. This comprehensive approach allows businesses to coordinate their messaging and branding efforts seamlessly, rather than treating each channel as a standalone initiative. Whether a company operates a single screen or thousands, Spectrio simplifies the process of publishing content, updating messaging, scheduling campaigns, and managing user access, all while maintaining brand consistency across various locations and customer demographics. Targeted primarily at businesses in retail, hospitality, healthcare, automotive, and corporate sectors, Spectrio serves a diverse audience that requires timely and relevant communication. Common use cases for the platform include digital menu boards, retail displays, healthcare waiting room screens, corporate communications, and interactive kiosks. By providing a flexible and scalable solution, Spectrio empowers organizations to tailor their messaging based on specific locations, audiences, times of day, or business needs, ensuring that communications resonate with customers effectively. One of the standout features of Spectrio is its audience measurement capability, which provides valuable insights into customer engagement within physical spaces. By analyzing traffic patterns, dwell time, and content performance, businesses can gain a clearer understanding of how customers interact with their messaging. These insights enable organizations to refine their strategies, optimize screen placements, and enhance the overall customer experience based on real data. Additionally, Spectrio offers access to Spectrio Studio, an award-winning in-house creative team that assists businesses with video production, motion graphics, branded templates, and interactive experiences. This service alleviates the internal workload of companies, ensuring that content remains fresh and engaging while preventing customer-facing screens from becoming outdated or overlooked. With over 150,000 business locations trusting Spectrio, the platform stands out as a comprehensive solution for managing in-location communications, enhancing customer engagement, and ultimately improving the effectiveness of brand interactions.

Seller

Spectrio

Discussions

Spectrio Community

Languages Supported

German, English, Finnish, French, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Solution Type

Best-of-Breed

Overview by

Megan Colby

Used by Dealer.com and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Spectrio Integrations

(20)

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Izak V.

Director

Small-Business (50 or fewer emp.)

Originally submitted 2/12/2020

"Screenscape is easy to use and deploy"

5/5

What do you like best about Spectrio?

The plug and play feature of cloud connect. Using the publishing tool is easy. Connecting and setup of the device are pleasure can be done by a person with limited technical knowledge. The screen layout is easy to create with the predefined templates, feature-rich media content. Integration with other apps like YouTube and RSS feeds is simple. Tracking of content is made very easy you can see when a device is offline and track content display time. Remote device management is a plus. Easy to schedule content. Community sharing of devices. Customer service is 5 star. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

The product is expensive in South Africa. You can only Publish to a Screenscape device. Some competitors allow you to publish to other media players or Apple on Android devices. You can only publish content in Landscape and not portrait mode. Some templates are a bit restrictive. Please add portrait mode and Apple and Android Device support in future versions. Further, there is not much that I can complain about. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

Very easy to deploy and configure your screens and get your content to display. The device is free on contract. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

Easy to put your message across and create adverts. Can use any TV with an HDMI connection. No dedicated TV needed. The clients can install and configure devices on their own without too much technical skill. The device is free on a contract no CAPEX required. Review collected by and hosted on G2.com.

Paige C.

Director of Active Collections

Mid-Market (51-1000 emp.)

4/21/2021

"Call Center Usage Review"

5/5

What do you like best about Spectrio?

I love that my agents can see applicable information by creating slides thru Enplug. I also like that I can load clip art. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

Nothing really, just wish I had more time to spend in the system. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

5/17/2021

"Enplug is Fantastic"

5/5

What do you like best about Spectrio?

Collaboration and sharing of information Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

There is nothing that I do not dislike about Enplug. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

This has helped us connect our business in ways we did not think were possible before Enplug. We have been able to keep our employees informed like never before. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

We can share information quickly and accurately across our entire enterprise. We can share data and keep all our employees informed in real-time. Review collected by and hosted on G2.com.

Austin R.

Mid-Market (51-1000 emp.)

Originally submitted 2/6/2020

"Quick, courteous, easy, full of uses!"

5/5

What do you like best about Spectrio?

Ease of use, smooth connectivity, support. The devices are easy to setup. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

Wifi has to be good! Otherwise all good. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

I recommend using mid to high quality JPEGs as your upload of choice. I find their compression mode perfect for upload, and they maintain a high quality that looks great on the screens. GIFs are okay, too, but I find they come out a lot more choppy - especially if you're using larger, HD screens like the ones I use.

I'd also recommend familiarizing yourself with the scheduling feature! It's incredibly useful. It's much easier to set up a large amount of content in advance, and have it automatically begin and end the sharing of that content than it is to have to manually start and end each individual item.

Wifi is also a big must for ScreenScape! I use ScreenScape on 5 different screens in 5 different parts of my Club - all with different wifi sources. So it can be tricky. But the stronger the wifi, the better the connection, the quicker the updates, and the higher the quality - especially if you'll be using video.

Wifi boosters are a great tool for this - you can extend your wifi in the areas you want your screens in without having to add an entirely new router! Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

Communicating with my Membership is easy via the 5 screens on site that I connect to via ScreenScape. It allows me to easily tailor my content to each screen strategically. Review collected by and hosted on G2.com.

Andrew R.

Director of Engagement & Corporate Relations

Mid-Market (51-1000 emp.)

Originally submitted 2/6/2020

"ScreenScape: a solid range of features that anyone can quickly learn, and reasonable too!"

5/5

What do you like best about Spectrio?

It is incredibly intuitive and straightforward to learn. I do not have a background in IT or design, but I have been putting together impressive content for our screens from the first week of using it. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

I would like to somehow be alerted when something isn't quite right, such as recently when my playlist of media was having trouble loading a link from outside ScreenScape. I only found out when I spotted it on the screen firsthand. It would be neat if I could see from my browser window what was airing on the screen at that exact moment. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

Seriously, give it a try. The cost is easily more than worth the immediate benefit, especially considering the very minimal labor commitment on the part of you or your employee. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

Before ScreenScape, our antiquated bulletin boards with push pins were cluttered and barely maintained. The irrelevant things that remained posted on them caused people to automatically disregard the boards entirely. Now, ScreenScape makes it simple to create and schedule info without having to remember later to pull anything down. As an added bonus, their news and humor content keep people wanting to look and see what's new. Review collected by and hosted on G2.com.

Jose S.

Enterprise (> 1000 emp.)

8/17/2020

"Versatile Product"

5/5

What do you like best about Spectrio?

The product's strengths are the ease of administrator and the variety of templates that come with it. We are able to create admin groups by devices and also manage content at that level as well. We leave it up to our businesses for the use case which is also great. The hardware is great, easy to setup and install. We've only had one unit ever fail and screenscape quickly replaced it. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

This is a premium product and is priced accordingly. But with that said, they constantly improve the features of the management portal and also keep improving the content templates. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

Don't be scared to remove broadcast TV from your business. Just provide information and strong wifi, your customers will be happy. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

We've been able to remove broadcast TV from our businesses. You never know what's going to pop up. We can now also provide content relevant to the department or brand. Review collected by and hosted on G2.com.

Betsy H.

Owner | PR & Marketing Professional | Freelance Writer | Blogger

Small-Business (50 or fewer emp.)

8/25/2020

"Excellent value"

5/5

What do you like best about Spectrio?

We've been using Screenscape for over 6 years. It has been an integral part of our in house marketing strategy to communicate programs and updates to our members. It is simple but effective; an excellent value for the money. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

We have had some technical issues in the past with using video but were able to do some easy fixes that corrected the problem. There really isn't much to dislike about Screenscape. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

We found that it is best to intersperse video with still images and use branded images. We really like being able to control it totally in-house. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

We are able to use Screenscape not only to communicate up-to-the-moment program updates and information but also utilize it as a benefit for major donors in our Community Builder program, which at its highest level provides supporters with ad space on our lobby monitor. Review collected by and hosted on G2.com.

SAM G.

Site Computer Technician

Enterprise (> 1000 emp.)

2/11/2021

"10/10 and 5 Stars All the way!! Enplug's interface is very intuitive and so user-friendly!"

5/5

What do you like best about Spectrio?

Enplug makes sharing our media effortless! The interface is very user-friendly and intuitive. The title says it all! Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

So far, I cannot think of one complaint with Enplug's performance. Review collected by and hosted on G2.com.

Response from Shanda Bradshaw of Spectrio

Thank you very much for your great review, Sam! It's great to hear how Enplug is supporting your school communications. I'm also happy that you find our software so easy to use. Stay tuned for even more features!

Joe P.

Senior Graphic Designer

Enterprise (> 1000 emp.)

11/20/2020

"ScreenScape – the Right Choice for Yonkers"

5/5

What do you like best about Spectrio?

I love the fact that the interface is so easy to understand and use, literally no training needed! Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

Would like to see a feature that shows you when elements are aligned centered, left, right etc. Would also like the ability to edit media on my iPad. Would also love to see a "countdown" template option. Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

11/20/2020

"Easy to use, very responsive."

5/5

What do you like best about Spectrio?

Screenscape is very easy to use on a daily basis to get your message out. There are a variety of layouts and graphics to make your digital message look professional and eye-catching. The display to the devices is very responsive, getting the message out almost instantly. Review collected by and hosted on G2.com.

What do you dislike about Spectrio?

We had some issues getting the new devices connected to our internet and had to endure testing, and a trial and error approach until we found something that was reliable for us. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrio:

Check on the internet requirements before signing up. Review collected by and hosted on G2.com.

What problems is Spectrio solving and how is that benefiting you?

We use this digital sign platform to communicate with our staff internally, as well as the public. The benefits are that everyone sees the same messages or custom messages if appropriate. Review collected by and hosted on G2.com.