--- title: Sophos MDR Reviews meta\_title: 'Sophos MDR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 506 reviews by the users' company size, role or industry to find out how Sophos MDR works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 506 scale: '5' date\_modified: '2026-08-11' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### Sophos MDR Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **proactive human-led threat hunting** of Sophos MDR, enhancing their security without overwhelming their team. [(22 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667414&qs=pros-and-cons#reviews) Users value the **continuous monitoring** of Sophos MDR, ensuring 24/7 cybersecurity vigilance without internal resource strain. [(21 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667839&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Sophos MDR, facilitating effortless management and robust security effortlessly. [(21 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667822&qs=pros-and-cons#reviews) Users appreciate the **peace of mind** provided by Sophos MDR's expert analysis and proactive threat detection. [(13 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667759&qs=pros-and-cons#reviews) Users appreciate the **rapid threat response** of Sophos MDR, ensuring quick detection and resolution of security issues. [(13 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667606&qs=pros-and-cons#reviews) Users find Sophos MDR **expensive** , making it inaccessible for some clients and requiring significant administrative effort. [(8 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1668556&qs=pros-and-cons#reviews) Users experience **communication issues** with Sophos MDR, facing delays and overwhelming alerts during heightened threat periods. [(7 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667781&qs=pros-and-cons#reviews) Users find that the **limited customization** options in Sophos MDR restrict their ability to tailor detection rules effectively. [(7 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667934&qs=pros-and-cons#reviews) Users experience **complexity of integration** with Sophos MDR, especially when combining with third-party security tools. [(6 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667636&qs=pros-and-cons#reviews) Users find the **reporting overly technical** , which can challenge non-IT stakeholders' understanding and accessibility. [(6 mentions)](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1668447&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sophos MDR ##### 1. Threat Detection Users value the **proactive human-led threat hunting** of Sophos MDR, enhancing their security without overwhelming their team. [ See 22 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667414&qs=pros-and-cons#reviews) See Related User Reviews ![Elias Alejandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elias Alejandro A.") EA Elias Alejandro A. Mid-Market (51-1000 emp.) 5.0/5 "Excellent product and easy to use" What do you like about Sophos MDR? I like how efficient and quick it is when responding or detecting; overall, it works swiftly and meets my needs. BC BENOIT C. Mid-Market (51-1000 emp.) 4.0/5 "Proactive Threat Hunting and Seamless Integrations" What do you like about Sophos MDR? I appreciate their proactive human-led threat hunting and the ability to integrate with security tools from other vendors. ##### 2. Continuous Monitoring Users value the **continuous monitoring** of Sophos MDR, ensuring 24/7 cybersecurity vigilance without internal resource strain. [ See 21 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667839&qs=pros-and-cons#reviews) See Related User Reviews BC BENOIT C. Mid-Market (51-1000 emp.) 4.0/5 "Proactive Threat Hunting and Seamless Integrations" What do you like about Sophos MDR? I appreciate their proactive human-led threat hunting and the ability to integrate with security tools from other vendors. ![Bear R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bear R.") BR Bear R. Small-Business (50 or fewer emp.) 5.0/5 "Effortless 24/7 Cybersecurity Monitoring for Our Clients" What do you like about Sophos MDR? It helps us keep eyes on our clients' cybersecurity 24/7 without actually having to use internal staff to do so. ##### 3. Ease of Use Users appreciate the **ease of use** of Sophos MDR, facilitating effortless management and robust security effortlessly. [ See 21 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667822&qs=pros-and-cons#reviews) See Related User Reviews TA Tanmay A. Small-Business (50 or fewer emp.) 5.0/5 "Efficient and Responsive MDR Solution" What do you like about Sophos MDR? Sophos MDR is easy to use and set up. It works in the background all the time to watch for any threats, and the support team is always ready to help. DG Devraj G. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Sophos Managed Detection with 24/7 Support." What do you like about Sophos MDR? Sophos MDR is easy to use and was simple to implement, with great support from the onboarding team. We rely on it daily, and the wide range of feature ##### 4. Peace of Mind Users appreciate the **peace of mind** provided by Sophos MDR's expert analysis and proactive threat detection. [ See 13 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667759&qs=pros-and-cons#reviews) See Related User Reviews ![Andy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy K.") AK Andy K. Small-Business (50 or fewer emp.) 5.0/5 "Peace of Mind with Proactive Human Oversight" What do you like about Sophos MDR? What I like best is peace of mind. The human layer on top of software detection so that if something is off, its investigated instead of juust generat FV Frank V. Mid-Market (51-1000 emp.) 4.0/5 "Solid Security Integration with High Resource Usage" What do you like about Sophos MDR? I truly appreciate the seamless integration Sophos MDR offers with our existing Sophos products, making deployment hassle-free and straightforward. Th ##### 5. Response Time Users appreciate the **rapid threat response** of Sophos MDR, ensuring quick detection and resolution of security issues. [ See 13 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667606&qs=pros-and-cons#reviews) See Related User Reviews ![Elias Alejandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elias Alejandro A.") EA Elias Alejandro A. Mid-Market (51-1000 emp.) 5.0/5 "Excellent product and easy to use" What do you like about Sophos MDR? I like how efficient and quick it is when responding or detecting; overall, it works swiftly and meets my needs. S Süleyman . Mid-Market (51-1000 emp.) 5.0/5 "Service Delivers Improved Visibility and Seamless Integration With Other Sophos Tools" What do you like about Sophos MDR? Sophos MDR provides effective monitoring and quick response support. The service reduces our internal workload. It also improves visibility through re ### 5 Cons or Disadvantages of Sophos MDR ##### 1. Expensive Users find Sophos MDR **expensive** , making it inaccessible for some clients and requiring significant administrative effort. [ See 8 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1668556&qs=pros-and-cons#reviews) See Related User Reviews BC BENOIT C. Mid-Market (51-1000 emp.) 4.0/5 "Proactive Threat Hunting and Seamless Integrations" What do you dislike about Sophos MDR? The high cost of premium tiers and the heavy system resource usage on older machines are significant drawbacks. ![Andy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy K.") AK Andy K. Small-Business (50 or fewer emp.) 5.0/5 "Peace of Mind with Proactive Human Oversight" What do you dislike about Sophos MDR? Obviously cost is an isssue, it's much more pricey than some other services. Also, there's a pretty big learning curve especially if you're not alread ##### 2. Communication Issues Users experience **communication issues** with Sophos MDR, facing delays and overwhelming alerts during heightened threat periods. [ See 7 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667781&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effective 24/7 Threat Monitoring, Some Room for Improvement" What do you dislike about Sophos MDR? Some reports are not customizable enough for our internal needs, and there can be delays in communication for lower-priority incidents. Integration wi MJ Matthew J. Small-Business (50 or fewer emp.) 5.0/5 "I have had a great experience with sophos, it is easy to use and seems to do the job well." What do you dislike about Sophos MDR? Sometimes the report interaction via outlook does not seem to work. ##### 3. Limited Customization Users find that the **limited customization** options in Sophos MDR restrict their ability to tailor detection rules effectively. [ See 7 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667934&qs=pros-and-cons#reviews) See Related User Reviews ![Elias Alejandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elias Alejandro A.") EA Elias Alejandro A. Mid-Market (51-1000 emp.) 5.0/5 "Excellent product and easy to use" What do you dislike about Sophos MDR? The reporting section, the presentation of results, and the statistics. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Product and help full" What do you dislike about Sophos MDR? 1- Limited Customization 2- Cost 3-Complexity of Integration ##### 4. Integration Issues Users experience **complexity of integration** with Sophos MDR, especially when combining with third-party security tools. [ See 6 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1667636&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effective 24/7 Threat Monitoring, Some Room for Improvement" What do you dislike about Sophos MDR? Some reports are not customizable enough for our internal needs, and there can be delays in communication for lower-priority incidents. Integration wi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Product and help full" What do you dislike about Sophos MDR? 1- Limited Customization 2- Cost 3-Complexity of Integration ##### 5. Poor Reporting Users find the **reporting overly technical** , which can challenge non-IT stakeholders' understanding and accessibility. [ See 6 mentions ](https://www.g2.com/products/sophos-mdr/reviews?filters%5Bsentiment_snippet%5D=1668447&qs=pros-and-cons#reviews) See Related User Reviews PM pavan m. Small-Business (50 or fewer emp.) 5.0/5 "Sophos MDR: Expert Security You Can Trust" What do you dislike about Sophos MDR? Honestly, there’s very little to dislike about Sophos MDR. If I had to mention one thing, it would be that sometimes the detailed reports can be very DG Devraj G. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Sophos Managed Detection with 24/7 Support." What do you dislike about Sophos MDR? There isn’t much to dislike, but sometimes the detailed reports can feel overwhelming with too much technical information. However, this also shows ho ![Shibu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shibu K.") SK Shibu K. Security Engineer Information Technology and Services Mid-Market (51-1000 emp.) 8/6/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Sophos MDR gives us a full expert security team working round the clock, without having own SOC" 5/5 What do you like best about Sophos MDR? I have been using Sophos MDR for a good amount of time now as part of my daily work as a network security engineer at Vibs Infosol Pvt Ltd. As an admin, I check this platform regularly, and it has become one of the most valuable additions to our security setup, because we deal with thousands of clients and almost all our communication happens through email and calls, and having actual security experts watching our environment around the clock, not just tools, has given us protection we simply could not manage on our own. The biggest value I get is 24x7 Security Operations. Before MDR, my team could only monitor security actively during working hours, and outside that time we were relying purely on automated alerts, which meant if something happened at night or over a weekend, we would only find out the next working day. Now with MDR, there is a team of security experts continuously monitoring our environment, day and night, which has genuinely changed how safe I feel about our overall security posture. Faster Threat Detection through the combination of AI and human analysts is something I have seen work in real situations. The AI catches unusual patterns quickly, but having actual human analysts review and confirm before escalating means the detection is both fast and accurate. This has reduced the time between something suspicious happening and us actually knowing about it. Reduced Alert Fatigue is a benefit I personally value a lot. Before MDR, my team used to get flooded with alerts from different tools, and honestly after a while it becomes hard to tell which ones are truly serious and which are just noise. Now the MDR analysts validate alerts before they even reach us, so when I get an escalation, I know it is genuinely worth my immediate attention, instead of spending my day chasing false alarms. Expert Incident Response has been extremely helpful during actual security situations. When something serious does get detected, I don't have to handle containment and remediation completely alone, the MDR team assists directly with the response process. This has given me confidence during stressful moments, knowing I have experienced people guiding the response, not just me figuring it out under pressure. Threat Hunting is a feature I appreciate a lot, since it means the team is not just waiting for alerts, they are proactively searching for hidden attackers that might already be sitting quietly in our network without triggering an obvious alert. This proactive approach has caught things that a purely reactive setup would have missed. Better ROI comes from how MDR extends and works together with our existing Sophos investments through integrations, rather than replacing everything we already have. Since we already use Sophos Firewall, Endpoint, and Central, MDR builds on top of that instead of forcing us to start over, which made the value much clearer to me and to management. Reduced Cyber Risk is the overall outcome I see from all of this together, earlier detection and faster response genuinely limits how much damage a potential incident can cause to our business, which directly protects our thousands of client relationships that depend on us handling their data and communication safely. Compliance Support through proper reporting and monitoring has made audits and regulatory conversations much smoother for me, since I have documented proof of continuous monitoring and expert oversight, which clients and auditors take seriously. Lower SOC Costs is a very real benefit for us. Building and staffing a full in-house security operations center with round the clock analysts would be extremely expensive and difficult for a company our size. MDR gives us that same level of protection without needing to hire and manage a large internal team, which has been a smart and practical decision for us. Business Continuity is something I value deeply, since MDR helps reduce downtime during actual security incidents by responding quickly and effectively, which keeps our operations running smoothly even when something goes wrong. What I find really valuable is understanding where MDR fits compared to EDR and XDR. EDR focuses purely on endpoint detection, XDR correlates data across multiple security layers, but MDR adds an actual team of experienced security analysts who monitor, investigate, hunt, and respond around the clock. For an organization like ours that wants enterprise grade security operations without building our own SOC, this has been exactly the right fit. An unexpected benefit I found is that having MDR has actually made my own daily job less stressful, since I know I am not the only line of defense anymore, there is a whole expert team backing me up continuously, which has genuinely improved my own work life balance. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? Even though Sophos MDR has genuinely strengthened our security posture, there are a few areas I feel could be improved, though these are not big enough to change my overall positive experience. The first thing is that in the beginning, understanding exactly how communication and escalation would work between my team and the MDR analysts took some getting used to. I had to spend some time in the onboarding phase clarification our internal processes, so that escalations reached the right person in our team quickly without confusion. Second, since MDR analysts are handling monitoring for many organizations, sometimes during the initial setup phase, I felt a few of the alert validations took slightly longer than I personally expected, though this improved once the service was properly tuned to our environment over time. Third, I feel the reporting could offer a bit more customization for how data is presented to different stakeholders, since what I want to see as a technical admin is different from what my management wants to see in a summary report, and currently I do some manual work to translate technical reports into management friendly summaries. Fourth, regarding pricing, since MDR is an ongoing subscription service on top of our existing security tools, the ROI is more about risk reduction and avoided cost of building our own SOC rather than a directly visible saving. Once I calculated the actual cost of hiring and maintaining an in-house 24x7 team versus the MDR subscription, the value became very clear, but this comparison and justification took some effort to present properly to management initially. Fifth, support and coordination during non-critical situations is generally fine, but I would appreciate slightly faster turnaround for administrative or configuration related questions that are not urgent security incidents. Even with these small points, I want to be fair, these issues are minor compared to the real peace of mind and protection MDR gives our organization every single day. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? Before using Sophos MDR, our organization was relying mainly on our own internal team and automated tools to monitor security, which meant our coverage was limited mostly to working hours, and we did not have the resources to build a full round the clock security operations center with experienced analysts. We struggled with limited monitoring coverage outside working hours, but now with 24x7 Security Operations, we have continuous expert monitoring day and night, which has resulted in much stronger protection during the times we were previously most vulnerable. We struggled with slow detection of suspicious activity, sometimes only noticing issues after they had already caused damage, but now with Faster Threat Detection combining AI and human analysts, we identify attacks much quicker, which has resulted in reduced potential impact from security incidents. We struggled with alert fatigue, where my team spent a lot of time sorting through large volumes of alerts trying to figure out which ones were genuinely serious, but now with analysts validating alerts before escalation, we only deal with confirmed, meaningful alerts, which has resulted in significant time savings for my internal team and much less wasted effort chasing false alarms. We struggled with handling serious security incidents largely on our own, without deep specialized incident response experience, but now with Expert Incident Response support from the MDR team, we get guided assistance with containment and remediation, which has resulted in faster and more effective handling of real security incidents. We struggled with only reacting to alerts rather than actively searching for hidden threats, but now with proactive Threat Hunting, the MDR team searches for hidden attackers that might otherwise go unnoticed, which has resulted in catching risks earlier than we would have on our own. We struggled with justifying the cost and complexity of building a full in-house security operations center, but now with MDR, we get enterprise-grade round the clock protection without the cost of hiring and managing a large internal SOC team, which has resulted in significant cost savings compared to building this capability ourselves. We struggled with proving continuous security monitoring to clients and regulators, but now with proper Compliance Support through detailed reporting, audits and regulatory conversations have become noticeably smoother. On a bigger level, since our business depends on secure and trusted communication with thousands of clients daily, Sophos MDR has given us enterprise level security operations that we simply could not have built and staffed ourselves. This has directly benefited us with reduced cyber risk, faster incident response, lower operational cost compared to an in-house SOC, and overall a much stronger and more confident security posture protecting our organization around the clock. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Evren Kürşat .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evren Kürşat .") E Evren Kürşat . Director of IT & Cyber Security Departments | Cloud & Infrastructure • Cybersecurity • IT Strategy Mid-Market (51-1000 emp.) 6/24/2026 "Sophos MDR Delivers 24/7 Monitoring and Rapid Response with Actionable Alerts" 5/5 What do you like best about Sophos MDR? Sophos MDR is the 24/7 threat monitoring and rapid response capabilities provided by the security team. It significantly reduces the workload on our internal IT team while improving our overall security posture. The visibility and actionable alerts help us respond to incidents more quickly and effectively. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? Sophos MDR is that it does not offer Turkish language support, which can make management and communication less convenient for our team. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? Sophos MDR helps us by providing 24/7 monitoring, threat detection, and incident response, which significantly reduces the workload on our internal IT security team. It improves our ability to detect and respond to threats quickly, even outside business hours. As a result, we gain stronger security coverage, faster incident handling, and better overall risk reduction. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HK Harsh K. Technical Consultant Mid-Market (51-1000 emp.) 4/24/2026 "Feels Like a Real 24/7 Security Team Backing You Up" 4/5 What do you like best about Sophos MDR? What I like most about Sophos MDR is that it genuinely feels like having a real security team backing you up 24/7, rather than just another tool that throws alerts at you. It takes a lot of pressure off because it actually investigates and responds to threats, instead of leaving you to handle everything on your own. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? What I dislike is that the initial setup and fine-tuning can feel a bit complex at first, especially if you’re new to MDR services. Also, some of the deeper insights and controls seem limited unless you’re fully invested in the Sophos ecosystem. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? Sophos MDR helps us address the ongoing challenge of monitoring for threats and responding quickly without needing a large in-house security team. It reduces alert fatigue, speeds up incident response, and gives us confidence that threats are being actively managed around the clock. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SA Shahid A. SOC and Endpoint Lead Enterprise (\> 1000 emp.) 6/26/2025 "Reliable 24/7 Threat Response Across 2000+ Endpoints" 5/5 What do you like best about Sophos MDR? Sophos MDR scales effortlessly, we have over 2000 endpoints and the coverage remains consistent and reliable. Proactive communication from the MDR team during high-severity incidents really sets them apart. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? The MDR portal interface could be more intuitive, navigating past threat cases and filtering alerts isn't as smooth as it could be. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? Sophos MDR as eliminated the burden of 24/7 threat monitoring and response from our small internal team. It filters out noise, handles real threats proactively and ensures we are not missing critical incidents across 2000+ endpoints. This means faster detection, quicker response and more time for us to focus on strategic IT projects instead of chasing alerts. Review collected by and hosted on G2.com. Show More 6/4/2026 Validated ReviewerIncentivizedSource: Seller invite VC vladimir C. Infrastructure Security analist Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 12/17/2025 "Total Peace of Mind with Sophos MDR: 24/7 Security and Clear Alerts" 5/5 What do you like best about Sophos MDR? What I appreciate most about Sophos MDR is that, essentially, I have a team of cybersecurity experts watching my network 24/7, without needing to hire my own staff. Let's be honest: I don't have the budget or the knowledge to maintain a security team that is alert at 3 in the morning monitoring threats. What really gives me peace of mind is that they not only detect suspicious activities, but they also act immediately. I've been through a couple of situations where they notified me that they had blocked something suspicious and had already taken action before I even found out. It's like having a digital bodyguard that never rests. Moreover, something that seems simple but is extremely valuable: the alerts I receive make sense. It's not a bombardment of incomprehensible technical notifications that only overwhelm. They clearly explain what happened, what actions they took, and if I need to do anything on my part. For someone who doesn't work in cybersecurity all day, that's priceless. It allows me to focus on my business, knowing that aspect is in the hands of professionals. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? Honestly, what impacts me the most is the price. It's not cheap at all, and for a small or medium-sized company like ours, it represents a considerable investment that really affects the monthly budget. Sometimes I question whether we really need such a high level of protection or if we're overpaying, although then I remember the scares we've had and my doubts fade away. Another thing that frustrates me is the feeling of being too dependent on them. I feel like I've lost some direct control over our own infrastructure. If I want to make any changes or adjust the security settings, I have to request it from their team. Although they usually respond quickly, it's not the same as being able to do it myself at the moment I need it. Also, at the beginning, the learning curve was quite steep. We had to modify some internal processes and there was some friction with the IT team, as they felt they were being "replaced" or supervised. That created tensions that we had to resolve with a lot of diplomacy. Lastly, the monthly reports are sometimes too technical. When I have to present them to the board of directors, they don't want to see terms like "IOCs" or "lateral movement"; what they want to know, in clear and simple Spanish, is whether we are protected or not. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? Sophos MDR solves my biggest problem: not having the staff or specialized knowledge to defend my company from real cyber attacks. Before hiring them, I slept poorly thinking "what if we get hacked tomorrow and we don't even realize it until it's too late?" We had basic antivirus, firewall, the usual, but I knew that was no longer enough with how sophisticated attacks are nowadays. The direct benefit is that now I have an expert team actively hunting threats in my network. They don't wait for an alarm to go off - they are looking for strange behaviors, suspicious patterns, things I would never know how to identify. A few months ago they detected a ransomware attempt that was silently moving through the network. They neutralized it before it encrypted anything. If we had relied solely on our internal team, we probably would have realized it when everything was already encrypted and with a ransom note on the screen. It also solves the problem of regulatory compliance. I work with sensitive customer data and need to demonstrate that I have serious security measures. Sophos MDR gives me the documentation and reports I need for audits and certifications. And perhaps the most valuable: it gives me time. Before, my IT manager spent his time putting out security fires. Now he can focus on projects that really grow the business, while Sophos takes care of keeping us protected. That's a return on investment that doesn't appear on any spreadsheet but that I feel every day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated EQ Eric Q. Administrador de Ciberseguridad Enterprise (\> 1000 emp.) 3/12/2026 "24/7 coverage and incident response ideal for companies without an internal SOC" 5/5 What do you like best about Sophos MDR? Utility: 24/7 coverage before incident response for teams or institutions that do not have an active or mature SOC, or for those who cannot hire an internal cybersecurity team to address complex threats. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? For now, there is nothing to dislike; the service offered by MDR Sophos is positive and its use has translated into fewer risks, costs, and protection for the institution's image. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? Continuous protection, quick incident response, human resource optimization, scalability, and integration with other information sources. Additionally, it allows sending logs to the Data Lake for better visualization and event analysis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Elias Alejandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elias Alejandro A.") EA Elias Alejandro A. Coordinador de seguridad de sistemas Mid-Market (51-1000 emp.) 8/8/2025 "Excellent product and easy to use" 5/5 What do you like best about Sophos MDR? I like how efficient and quick it is when responding or detecting; overall, it works swiftly and meets my needs. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? The reporting section, the presentation of results, and the statistics. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? Investigations and detections of possible malware or different attack targets Review collected by and hosted on G2.com. Show More 6/15/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![RAJ K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RAJ K.") RK RAJ K. Sales & Digital Marketing Information Technology and Services Mid-Market (51-1000 emp.) 7/16/2025 "Advanced Threat Detection and Response Made Simple" 5/5 What do you like best about Sophos MDR? Sophos MDR gives us 24/7 security monitoring with fast response to threats. Their team takes action quickly, even while we’re offline. The dashboard is clean and easy to understand. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? Initial setup took some time and required help from support. The pricing can be a bit high for small companies. A more flexible plan would help. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? We don’t have an in-house security team, so having experts monitor our systems 24/7 is a big help. It saves us time, reduces stress, and keeps our business safe from ransomware, phishing, and other attacks. Review collected by and hosted on G2.com. Show More 6/4/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/10/2025 "Quick Response and 24/7 Monitoring that Provide Peace of Mind" 3.5/5 What do you like best about Sophos MDR? What I value most about Sophos MDR is the speed with which it identifies and responds to incidents. The team conducts constant monitoring 24 hours a day, 7 days a week, and maintains clear communication, which gives me a lot of peace of mind and helps reduce risks. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? The only thing that doesn't convince me is that certain notifications are somewhat technical, and to understand all the details, it's necessary to check the console. It would be better if it were more accessible for those who don't have technical knowledge. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? Sophos MDR has allowed us to identify and respond to threats in real time, something we couldn't achieve as quickly internally. Thanks to this, we have reduced risks, avoided serious incidents, and can operate more securely without the need for our own SOC. Review collected by and hosted on G2.com. Show More 1/4/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Andy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy K.") AK Andy K. Vice President Small-Business (50 or fewer emp.) 12/16/2025 "Peace of Mind with Proactive Human Oversight" 5/5 What do you like best about Sophos MDR? What I like best is peace of mind. The human layer on top of software detection so that if something is off, its investigated instead of juust generating noise. Review collected by and hosted on G2.com. What do you dislike about Sophos MDR? Obviously cost is an isssue, it's much more pricey than some other services. Also, there's a pretty big learning curve especially if you're not already in the Sophos ecosystem. Review collected by and hosted on G2.com. What problems is Sophos MDR solving and how is that benefiting you? Sophos MDR solves the problem of limited time and expertise to monitor and respond to threats around the clock. We're able to deploy enterprise level protection to smaller businesses and it adds a credibility to my team. Review collected by and hosted on G2.com. 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