Sophos MDR Reviews & Product Details

The most helpful aspect of Sophos MDR is its proactive threat detection paired with expert, real-time support, which offers peace of mind by swiftly addressing security issues before they escalate. Review collected by and hosted on G2.com.

While Sophos MDR excels in proactive support, the least helpful aspect can be the occasional delay in communication during complex investigations, which may slow down the resolution process for intricate security incidents. Review collected by and hosted on G2.com.

I’m truly impressed with Sophos MDR. What I like the most is the speed with which it detects and reports any anomalies in our environment. It keeps us constantly informed about the overall status of our assets, giving us great peace of mind and control. Without a doubt, it’s one of the best managed detection and response solutions on the market. Its effectiveness and proactivity make a real difference. Review collected by and hosted on G2.com.

Honestly, there’s nothing I would change about the tool — it works exactly as we need it to. Review collected by and hosted on G2.com.

1. Responsiveness and expertise of the Sophos MDR team 24/7.

2. Complete visibility on threats and endpoints.

3. Seamless integration with Sophos Central and other security solutions. Review collected by and hosted on G2.com.

1. Relatively high service cost despite the enormous security gain.

2. Automatically sent weekly or monthly reports would have been welcome. Review collected by and hosted on G2.com.

What I like most about Sophos MDR is the 24/7 monitoring by expert analysts, the rapid response to incidents, and the seamless integration with Sophos Central, which allows for unified security management. Review collected by and hosted on G2.com.

The reports could be more detailed and customizable. Sometimes the initial response takes a bit longer than expected in minor incidents. Review collected by and hosted on G2.com.

The dashboard is clean and well-organized, making it simple to monitor threats and understand what's happening across our environment. Administration is straightforward and it is easy to use. Review collected by and hosted on G2.com.

While Sophos MDR offers strong threat detection and response capabilities, one area that feels lacking is its integration with external alerting platforms like Microsoft Teams. For a modern IT environment where real-time collaboration is key, not being able to push alerts directly into Teams channels or other messaging tools creates a gap in visibility and responsiveness. It would be a big improvement if Sophos could offer more flexible, native integrations for alerting workflows. Review collected by and hosted on G2.com.

What I like most about MDR is how easy it is to deploy the solution and the visibility it gives you of the equipment and its status. We can see other Sophos solutions on the same panel. Review collected by and hosted on G2.com.

The default phone support is in English. Review collected by and hosted on G2.com.

Sophos MDR sold us on the concept of migrating EndPoint protection, firewall, VPN, and email security to the same vendor. With Sophos MDR engineer behind the scenes any time an alert is triggered, we know they have our back whether it is the middle of the day or middle of the night, and we know they can support all our security services because we are using their products. Review collected by and hosted on G2.com.

We like Sophos MDR and their security products and would like to install in our Japanese offices, but currently they do not offer native Japanese speaking engineers for MDR, so that office uses an alternate solution. Review collected by and hosted on G2.com.

24/7 Monitoring: Continuous threat detection and response gives peace of mind.

Expert-Led Investigations: Sophos analysts provide detailed insights and take action when needed.

Clear Reporting: Easy-to-understand dashboards and regular updates.

Fast Response Times: Quick containment and remediation of threats.

Integration: Seamless with existing Sophos products and other security tools. Review collected by and hosted on G2.com.

Customization Limits: Some predefined response workflows could use more flexibility.

Alert Noise: Occasionally, alerts may be too frequent or not fully relevant.

Learning Curve: Initial setup and understanding of MDR features can take time. Review collected by and hosted on G2.com.

It is a combination of powerful automation and real human expertise delivered through tightly integrated security ecosystems. Top features of Sophos MDR: Fast Response time; Deep Integration with Sophos Products; customizable response modes (we can choose between Notify, Authorize and Collaborate - we can decide how hands-on Sophos to be). It delivers enterprise-level monitoring and response at a fraction of what a full in-house team will cost. Review collected by and hosted on G2.com.

It has limited visibility outside the Sophos ecosystem. It works best with Sophos tools, and if we are using third-party tools, visibility and correlation are limited. It has limited customization while reporting. While reports are clear, some users wish for more granular or customized dashboards. Review collected by and hosted on G2.com.

The security it offers to my teams and the transparency of information at the time of detection, and the ease of use of the Sophos Central console. Review collected by and hosted on G2.com.

There are no engineers who speak Spanish, which limits communication a bit since not all my colleagues speak English. Review collected by and hosted on G2.com.