Sophos MDR Reviews & Product Details

We prefer Sophos MDR because it has proven to be more efficient and user-friendly than other solutions we've used, like Sentinel. And the price is another big thing, for less money you get a lot more features. One of the main advantages we've experienced is how easy it is to set up and integrate into our environment. Additionally, the response times from the Sophos MDR team are noticeably faster. When an incident is detected, we receive clear, timely communication and immediate action is taken. This proactive and professional approach gives us confidence that our systems are continuously protected by a capable and responsive team. Review collected by and hosted on G2.com.

So far, we haven't found anything we truly dislike about Sophos MDR. The service has met our expectations in terms of performance. Maybe the only thing was when we started with Sophos MDR, most of the information was in English, but our dealer explained everything we needed. Review collected by and hosted on G2.com.

I truly appreciate the seamless integration Sophos MDR offers with our existing Sophos products, making deployment hassle-free and straightforward. The 24/7 security coverage provides continuous monitoring and alerts us promptly to any suspicious activity, ensuring our network's safety and allowing us to track and resolve issues efficiently. The daily custom email reports further enhance our operational efficiency by keeping us regularly informed. Additionally, Sophos MDR's ability to lock down machines quickly when needed adds an extra layer of security and peace of mind. Review collected by and hosted on G2.com.

I don't like how resource-intensive the product is, as the agent seems to use a lot of resources on machines. Review collected by and hosted on G2.com.

What I like best about Sophos MDR is the peace of mind it brings by combining advanced threat detection with a highly responsive 24/7 expert team. I appreciate the proactive monitoring and rapid incident response, which allows my internal team to focus on strategic initiatives while knowing that any suspicious activity is being handled in real time. The integration with our existing Sophos solutions, including Sophos Central, makes it easy to visualize threats and take immediate action when needed. The level of visibility and control over threats, without having to manage everything manually... Is truly a game changer. Review collected by and hosted on G2.com.

One area that could be improved is the reporting dashboard. While it provides useful insights, it lacks flexibility in customization and could benefit from more real-time analytics. Enhancing this would make it easier for different teams to extract actionable intelligence tailored to their specific needs. Review collected by and hosted on G2.com.

It's a good software to protect your company and maintain security in the organization. It's easy to use, and we receive real-time alerts and options about how to fix the issues.

The threat detection and response capabilities are excellent, with a team of experts monitoring and responding 24/7, which gives us peace of mind. The dashboard is intuitive, and the reports provide clear visibility into potential risks and actions taken. Integration with other tools was straightforward, and overall, it's been a reliable and efficient solution for our security needs. Review collected by and hosted on G2.com.

While Sophos MDR is overall a strong solution, there are a few areas for improvement. Sometimes the alerts can be a bit too frequent or not fully prioritized, which can lead to alert fatigue. Additionally, the response time from the MDR team, while usually fast, can occasionally be slower during non-critical issues. Pricing might also be a concern for smaller organizations, as the service can become costly depending on the number of devices or endpoints. Review collected by and hosted on G2.com.

Sophos MDR is easy to use and was simple to implement, with great support from the onboarding team. We rely on it daily, and the wide range of features along with smooth integration into our existing Sophos setup makes it a dependable 24/7 security solution. Review collected by and hosted on G2.com.

There isn’t much to dislike, but sometimes the detailed reports can feel overwhelming with too much technical information. However, this also shows how thorough the monitoring is. Review collected by and hosted on G2.com.

Features for the price. The documentation is in-depth while being easy to understand and follow. MDR is a great value, specially since XDR is "included" with it, depending on which option you end up going with. Review collected by and hosted on G2.com.

Could do better to support Google Workspace features like email clawback for Sophos Email (works great with Microsoft 365 though). Also, Linux is currently very limited in the features it has available to use. Review collected by and hosted on G2.com.

What I like best about Sophos MDR is the 24/7 monitoring combined with proactive threat hunting by their expert team. Unlike traditional endpoint solutions that only alert on suspicious activity, Sophos MDR provides real-time detection, investigation, and response — which greatly reduces the burden on in-house IT/security teams. I also appreciate the seamless integration with the Sophos ecosystem (firewalls, endpoint, email security), giving a single-pane-of-glass view and faster containment of threats. Their analysts not only respond to incidents but also provide detailed insights and recommendations, which helps strengthen the overall security posture. Review collected by and hosted on G2.com.

Advanced customization and fine-tuning of detection rules can feel somewhat limited compared to more complex SIEM/SOC solutions. Review collected by and hosted on G2.com.

I love how Sophos MDR provides 24/7 threat detection and response which our internal team couldn't fully cover. It fills gaps in identifying sophisticated threats, reduces drill time, and provides expert analysis. I appreciate the proactive threat hunting and clear incident reports, which help detect threats early. The seamless integration with existing security tools and prioritized alerts simplify and enhance our response efficiency. Additionally, the combination of automated detection with human analysis offers significant risk reduction and response time, making it a vital extension of our security team and ensuring peace of mind. Review collected by and hosted on G2.com.

I would like to improve the customization of alert thresholds and notifications because the default settings sometimes generate noise that can be distracting. Having more granular control would help tailor these settings better to our environment and priorities. Review collected by and hosted on G2.com.

It removes the onus from our small team, namely myself, of detecting and evaluating and if needed responding to any malicious content. Review collected by and hosted on G2.com.

Only real thing is the plethora of settings needed to get the system configured initially. This then makes it harder later on to remember why a setting was made if something strange occurs. This is usually due to an OS update or changes in the operations of a third party product or service. Review collected by and hosted on G2.com.

Sophos is very convenient and easy to run and manage. It is simple to use and client installation is very quick. It also has many built-in features and add-ons at a very affordable price. Review collected by and hosted on G2.com.

One of its main disadvantages is that despite having many ways to customize its operation, it still lacks in terms of complete customization. There are certain options that cannot be altered or can only be added by the manufacturer itself. In addition, it lacks some ways to more efficiently manage registered devices. Review collected by and hosted on G2.com.