# Softbrik Feedback Reviews **Vendor:** Softbrik **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.3/5.0 **Total Reviews:** 10 ## About Softbrik Feedback Softbrik revolutionizes customer experience and engagement with Voice AI based customer feedback, surveys & support tools. Communicate with customers Voice-to-Text Messages in over 30 languages on the browser. Replace live calls with AI grouped 2-way voice messages & increase NPS engagement by up to 70% while reducing cost of support by 80%. ## Softbrik Feedback Reviews ### 1. My Review On Softbrick Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh G. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Softbrik Feedback?** This software helps me to create a good survey form. Through which I can get good response from my respondents for survey. I really like this software. Whenever I need people opinion of my organization. I go with this software. I suggest every organization to use this software for collecting data from people. **What do you dislike about Softbrik Feedback?** There is nothing to dislike about this. This software helps organization and their people for collecting data in a very good way. It is very easy to use. I suggest every organization to use this software for people opinion. **What problems is Softbrik Feedback solving and how is that benefiting you?** Whenever I need people opinion of my organization than i go with this software. I can create a good feedback form with the help of this. It really helps me to do my job in a very good way. It also saves my time for creating good feedback form. This software helps me a lot for collecting data. ### 2. Voice of customer **Rating:** 4.5/5.0 stars **Reviewed by:** CA. Krishna V. | Senior Tax Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Softbrik Feedback?** This is a end consumer feedback process application which used by entity to know the need of customer so that entity able to cater the need of the customer that help entity to achieve their objectives. **What do you dislike about Softbrik Feedback?** Personally, I haven't seen any such kind of disadvantages on using this app but one thing which I can sometimes people does not provide feedback correct just to ignorance so that things need to be consider. **Recommendations to others considering Softbrik Feedback:** It's good to be consider. **What problems is Softbrik Feedback solving and how is that benefiting you?** We have got many feedback from the customer about our products and services which are provided by us so we are able to know the voice of customer and able to amcayer their need. ### 3. Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas W. | T, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Softbrik Feedback?** It's a good helpful and knowledgeable also it help to solve daily basis problams **What do you dislike about Softbrik Feedback?** Nothing like that which is ever disliking about this all are helpful and knowledgeable on daily basis **What problems is Softbrik Feedback solving and how is that benefiting you?** Softbrik feedback is helpful on daily basis to respond to customers facing issue ### 4. Great tool our customers ever like **Rating:** 3.5/5.0 stars **Reviewed by:** Ankit S. | SEO Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Softbrik Feedback?** I like Softbrick because by using this our customers feel very comfortable by giving feedback to our services and our offerings, we mostly use Google docs and website forum with Softbrick when we need feedback from clients. **What do you dislike about Softbrik Feedback?** Actually, there is almost nothing I don't like in Softbrick, but sometimes I am afraid that my data is secure or not because we don't want to open our customer's details. Also need to improve voice cancellations. **What problems is Softbrik Feedback solving and how is that benefiting you?** We got feedback from almost every client after using Softbrick because it's easy to use and also saves time. We don't have every customer's feedback before Softbrick but customers enjoy giving oral feedback. ### 5. Softbrik Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Softbrik Feedback?** I like this tool allows my players a way to input joys and frustrations through voice instead of through typing. Much of the barrier between communication with a person is because of the knowledge barrier in typing. fcor our older customers, we love that they would be able to vent issues without worry of typing. **What do you dislike about Softbrik Feedback?** I am currently unaware of what the limitations would be for a worldwide game. how does the translation work across dialects to insure that we are receiving the correct sentiment from the customer. **What problems is Softbrik Feedback solving and how is that benefiting you?** we are definitely widening the effective communication possible between the customer and ourselves. this will be able to help speed up correspondence and lift overall customer satisfaction. ### 6. Feedback of Softbrik **Rating:** 4.0/5.0 stars **Reviewed by:** Almas K. | Human Resource Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Softbrik Feedback?** The thing that I like about it is that Softbrik is very easy to use and customizable and helps take feedback without installing any app. **What do you dislike about Softbrik Feedback?** The price of the tool is very high, and the plans are costly. **Recommendations to others considering Softbrik Feedback:** The product is good but can be better. **What problems is Softbrik Feedback solving and how is that benefiting you?** My company is using Softbrik for managing our workforce. ### 7. Softbrick Review **Rating:** 5.0/5.0 stars **Reviewed by:** Viraj M. | Executive HR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Softbrik Feedback?** It is one of the best and reliable tool for getting the feedback of your software direcly from users and customer. **What do you dislike about Softbrik Feedback?** there is no dislike about the tool. however cost of the product is something which company can relook and rework upon. some features of tool should be more simple to operate. **What problems is Softbrik Feedback solving and how is that benefiting you?** it is one of the best tool to handle feedback and analysis out of it. its is one of the best problem solution and very close ended feedback method ### 8. How better could you ever capture your voice better? **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Softbrik Feedback?** Definitely the thing one likes more about this software is that you strictly do not require to install the app to avail fo the capturing of the voice feedback. Easy to use with mobile browsers asw well. **What do you dislike about Softbrik Feedback?** As with every new software, you won't find easy ways to integrate it with most common apps like Teams, Zoom, etc. Compared to other products, this has more minor functionalities. **Recommendations to others considering Softbrik Feedback:** Give it a try and compare them with other products, you'll find it more reliable. **What problems is Softbrik Feedback solving and how is that benefiting you?** I use the software to give feedback and to receive them as well. Benefits include having a database with all of them collected and thus improving sales/customers. ### 9. Customer service is up to mark **Rating:** 5.0/5.0 stars **Reviewed by:** Bansh P. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Softbrik Feedback?** This tool is highly efficient in capturing voice feedback. We can integrate the same over mobile devices, websites. **What do you dislike about Softbrik Feedback?** Everything is working as expected. No negative experience till now. **What problems is Softbrik Feedback solving and how is that benefiting you?** Installation is quite easy, and anyone having little technical skill can do this. Technical support also provide end to end support around this. ### 10. Good feedback system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Softbrik Feedback?** Quick responses from customers. This helps ib avoiding product failures **What do you dislike about Softbrik Feedback?** Can't get specific details from customers **What problems is Softbrik Feedback solving and how is that benefiting you?** Instant feedbacks assist in managing problems live to avoid further failures ## Softbrik Feedback Discussions - [I wonder what you do to keep the application up to date, how do you provide this?](https://www.g2.com/discussions/i-wonder-what-you-do-to-keep-the-application-up-to-date-how-do-you-provide-this) - 1 comment, 1 upvote - [View Softbrik Feedback pricing details and edition comparison](https://www.g2.com/products/softbrik-feedback/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+10%3A27%3A20+-0500&secure%5Bsession_id%5D=5c0e0b99-86ac-435c-a5e1-e1b7be12304c&secure%5Btoken%5D=4b29397dd47d73c8470c6462c3aba576146d77ab04662df6de42bab0e8760aaf&format=llm_user) ## Softbrik Feedback Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Softbrik Feedback Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,180 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,407 reviews)