# What is the best co-browsing software for ecommerce teams that want to reduce cart abandonment by helping customers complete purchase flows in real time?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I pulled our cart abandonment data last month and the drop-off is concentrated at the form fields, not the product pages. So the question I'm trying to answer now is what the best <a class="a a--md" elv="true" href="https://www.g2.com/categories/co-browsing">co-browsing</a> software is for ecommerce teams reducing cart abandonment by helping customers complete purchase flows in real time. The tool that solves this has to be fast enough to matter: a customer who's stuck mid-checkout is moments from leaving and the intervention window is short.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Four platforms worth evaluating for this specific use case:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a><strong>:</strong> Non-technical customers join sessions without any setup step, which keeps the support intervention from adding more friction than it removes at a critical moment.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/surfly/reviews"><strong>Surfly</strong></a><strong>:</strong> Sessions start instantly from a single link with no download, and the in-session experience is smooth enough that customers don't disengage during the handoff from chat to co-browsing.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/upscope/reviews"><strong>Upscope</strong></a><strong>:</strong> Real-time visibility into exactly what the customer is doing lets agents step in before the drop-off point rather than after the customer has already left.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/channel-me-cobrowsing/reviews"><strong>Channel.me Cobrowsing</strong></a><strong>:</strong> Joint navigation lets agents show products directly and walk customers through the purchase flow, which cuts the back-and-forth that was previously causing drop-off.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Has any ecommerce team here actually measured the conversion impact after deploying co-browsing? Curious whether the lift showed up in checkout completion specifically or whether it changed the broader support experience too.</p>

##### Post Metadata
- Posted at: 3 months ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;I&#39;d ask which tools have automated escalation based on checkout flow stumbling (customer spending too long on the same field, repeatedly clicking the same button) so you don&#39;t require an always-on human monitoring every checkout flow.&lt;/p&gt;

##### Comment Metadata
- Posted at: 16 days ago
- Author title: Marketing Executive



### Comment 2

&lt;p&gt;&lt;span style=&quot;background-color: transparent; color: rgb(0, 0, 0);&quot;&gt;Upscope&#39;s real-time visibility into what the customer is actually doing has let our agents step in right at the form field where people were getting stuck, which is exactly the moment intervention needs to happen.&lt;/span&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 17 days ago
- Author title: SEO Content Writer



### Comment 3

&lt;p&gt;I’d expect the clearest lift to show up in checkout completion because that’s where co-browsing can intervene at the exact point of friction. Upscope sounds particularly relevant here since agents can see what the customer is doing in real time and step in before they abandon the purchase.&lt;/p&gt;

##### Comment Metadata
- Posted at: 20 days ago



### Comment 4

&lt;p&gt;Jumping in mid-checkout is powerful, but timing is everything. If the session takes too long to initiate, the customer is already gone. Did you see any data or examples where co-browsing actually improved conversion rates, not just support metrics?&lt;/p&gt;

##### Comment Metadata
- Posted at: 3 months ago
- Author title: Writer





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