# What is the best co-browsing software for ecommerce teams that want to reduce cart abandonment by helping customers complete purchase flows in real time?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I pulled our cart abandonment data last month and the drop-off is concentrated at the form fields, not the product pages. So the question I'm trying to answer now is what the best <a class="a a--md" elv="true" href="https://www.g2.com/categories/co-browsing">co-browsing</a> software is for ecommerce teams reducing cart abandonment by helping customers complete purchase flows in real time. The tool that solves this has to be fast enough to matter: a customer who's stuck mid-checkout is moments from leaving and the intervention window is short.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Four platforms worth evaluating for this specific use case:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a><strong>:</strong> Non-technical customers join sessions without any setup step, which keeps the support intervention from adding more friction than it removes at a critical moment.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/surfly/reviews"><strong>Surfly</strong></a><strong>:</strong> Sessions start instantly from a single link with no download, and the in-session experience is smooth enough that customers don't disengage during the handoff from chat to co-browsing.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/upscope/reviews"><strong>Upscope</strong></a><strong>:</strong> Real-time visibility into exactly what the customer is doing lets agents step in before the drop-off point rather than after the customer has already left.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/channel-me-cobrowsing/reviews"><strong>Channel.me Cobrowsing</strong></a><strong>:</strong> Joint navigation lets agents show products directly and walk customers through the purchase flow, which cuts the back-and-forth that was previously causing drop-off.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Has any ecommerce team here actually measured the conversion impact after deploying co-browsing? Curious whether the lift showed up in checkout completion specifically or whether it changed the broader support experience too.</p>

##### Post Metadata
- Posted at: 24 days ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Jumping in mid-checkout is powerful, but timing is everything. If the session takes too long to initiate, the customer is already gone. Did you see any data or examples where co-browsing actually improved conversion rates, not just support metrics?&lt;/p&gt;

##### Comment Metadata
- Posted at: 24 days ago
- Author title: Writer





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