Soft-Concept is a seasoned Salesforce Consulting Partner specializing in Voice AI, SAP integration, and customer service solutions. With a foundation dating back to 1987, the company operates internationally from its headquarters in Hamburg, Germany. Soft-Concept offers a comprehensive suite of services designed to enhance customer engagement and streamline business processes. Key Features and Functionality: - Conversational AI Integration: Soft-Concept provides seamless integration of Conversational AI solutions, notably with PARLOA for Salesforce Service Cloud, enabling businesses to enhance their customer service capabilities through advanced voice AI technologies. - SAP Integration Expertise: Leveraging tools like Informatica Cloud and MuleSoft, Soft-Concept facilitates robust integration between Salesforce and SAP systems, ensuring smooth data flow and operational efficiency. - Industry-Specific Solutions: With deep vertical expertise in the media, telecommunications, and professional services industries, Soft-Concept delivers tailored solutions that address the unique challenges and requirements of these sectors. Primary Value and User Solutions: Soft-Concept empowers businesses to elevate their customer service operations by integrating cutting-edge Conversational AI, enabling more efficient and personalized customer interactions. Their proficiency in SAP integration ensures that organizations can synchronize their Salesforce CRM with existing SAP infrastructures, leading to improved data accuracy and operational coherence. By offering industry-specific consulting services, Soft-Concept addresses the distinct needs of various sectors, providing solutions that drive customer satisfaction and business growth.