Smith.ai Virtual Receptionists Reviews & Provider Details

Name: Smith.ai Virtual Receptionists
Price: 300.0 USD
Rating: 4.9 (82 reviews)

Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus a risk-free 30-day, money-back guarantee. We also offer AI Receptionist, our AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available as backup, for escalations and more complex calls. AI Receptionist plans start at $95/month. With 7,000+ integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus Zapier and Make, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.

Seller

Smith.ai

Discussions

Smith.ai Virtual Receptionists Community

Languages Supported

English, Spanish

Services Offered

Virtual Receptionists, AI Answering Service, AI Receptionist, Bilingual Call Answering, Appointment Scheduling

Locations Serviced

United States

Overview by

Maddy Martin

Pricing

Pricing provided by Smith.ai Virtual Receptionists.

Virtual Receptionist Starter - 30 Calls

Starting at $300.00

Per Month

View More Pricing Information

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Andrew A.

Lawyer, Client Advocate and Small Business Owner

Small-Business (50 or fewer emp.)

8/31/2026

"Answers every call, sounds like my own front desk"

5/5

What do you like best about Smith.ai Virtual Receptionists?

Every call into my firm gets answered by a real person, not voicemail. The receptionists screen out solicitors and callers who aren't a fit, so when a message reaches me it's someone actually worth calling back. And they represent the firm well enough that clients regularly assume they've reached someone in my office. As a solo attorney with no front-desk staff, that's the whole value, I'm in client meetings for hours at a stretch, and I'm no longer losing prospects to voicemail while I'm in them. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

It took some time to get everything dialed in with the scheduling because I have offices in two different time zones and I need callers to be able to schedule in the right time zone. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

A solo practice can't answer the phone and do focused legal work at the same time. Before Smith.AI, calls during client meetings went to voicemail, and a chunk of those people just called the next attorney on their list. Now every call is answered live and pre-screened, so I protect my deep work blocks and still capture the intake. At my volume (around 30 genuine calls a month), it costs a fraction of a part-time receptionist and does the job better. Review collected by and hosted on G2.com.

Doug N.

CEO

Small-Business (50 or fewer emp.)

8/31/2026

"24/7 Support with Great Communication and Proactive Updates"

5/5

What do you like best about Smith.ai Virtual Receptionists?

They work 24/7, have great client communication, and routinely provide updates on account usage and recommendations. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

They're not 100% accurate, but when you're doing 1,000 calls/month, 1 or 2 are bound to have an error. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

They handle about 1,000 calls/month for me and work 24/7. One of the things that is super important to me, especially in this age of AI voice bots, is the ability to have a real human being answer my calls, whether they're incoming leads for my Law Firm, or existing clients. Smith AI does all this for me. They also have great client communication and the ability to speak to your account manager quickly. Highly recommend. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

They're my off-site telephone service. Review collected by and hosted on G2.com.

Jennifer M.

Marketing Director

Small-Business (50 or fewer emp.)

8/31/2026

"Professional Call Handling with Accurate Lead Intake"

5/5

What do you like best about Smith.ai Virtual Receptionists?

Our calls are always very professionally handled and details are captured accurately (a must when it comes to lead intake!). Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

There is nothing to dislike about smith.ai. They do a great job for us. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Their virtual receptionist and chat services are great. We've been using them for years and couldn't be happier with the quality of service they consistently provide. We highly recommend smith.ai to any organization looking for a quality extension to their team. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

smith.ai handles our legal firm's after hours calls ensuring that we don't miss any leads from potential new clients. We also have their chat functionality on our website. Review collected by and hosted on G2.com.

Z. U.

Attorney

Small-Business (50 or fewer emp.)

8/31/2026

"Very Happy!"

5/5

What do you like best about Smith.ai Virtual Receptionists?

I have been using Smith to exclusively answer my calls for over five years and have been very happy. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

I have been happy with their services. I don't have any negatives. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

I have been using Smith to exclusively answer my calls for over five years and have been very happy. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

I have been using Smith to exclusively answer my calls for over five years and have been very happy. Review collected by and hosted on G2.com.

Christopher M.

Attorney owner

Small-Business (50 or fewer emp.)

9/2/2026

"Very satisfied with Smith.ai after 6 years."

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Smith.ai provides comprehensive call handling and client screening services, ensuring that businesses never miss an opportunity to connect with potential clients. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Quickly take calls from potential clients and screen them before passing them on to me so they don't call competitors. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

I would like a little more flexibility with regarding to purchasing more calls per month instead of calling block that is more expensive and larger than I need. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

I highly recommend Smith.ai for their efficient call handling and client screening services. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

They help me avoid missed calls and losing potential clients to competitors. Review collected by and hosted on G2.com.

Jared G.

Owner

Small-Business (50 or fewer emp.)

8/31/2026

"24/7/365 Phone Answering That Keeps Appointments Booked"

5/5

What do you like best about Smith.ai Virtual Receptionists?

They answer the phone 24/7/365 and book appointments. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Nothing to mention specifically about not liking them. Review collected by and hosted on G2.com.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

9/1/2026

"Excellent Call Handling and Routing with Prompt, Helpful Support for our small law firm"

5/5

What do you like best about Smith.ai Virtual Receptionists?

They do an excellent job of following our workflow instructions for handling, routing and messaging incoming calls. Our clients often compliment our receptionists. Additionally, Smith.ai’s customer service is very prompt, polite and helpful. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Nothing comes to mind. They provide quality, cost effective service. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Use their dashboard, and customize your workflow so their receptionists can ask the right questions and properly route your calls. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Replacing our in-office receptionist and supporting remote workplace. Review collected by and hosted on G2.com.

Rina F.

Founder

Small-Business (50 or fewer emp.)

8/31/2026

"Responsive Customer Service You Can Count On"

5/5

What do you like best about Smith.ai Virtual Receptionists?

Customer service is responsive and helpful Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

That I don't have a dedicated receptionist. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

9/2/2026

"Seamless Answering Service That Feels In-House"

4/5

What do you like best about Smith.ai Virtual Receptionists?

Clients do not realize it is an answering service. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Pretty happy with service. If there has been an issue, they fix it. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

I like how they charge per call and not per minute. Receptionists seem profession. Clients have good things to say. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Great job answering the phone and taking messages. Review collected by and hosted on G2.com.