---
title: Smith.ai Live Chat Reviews
meta_title: 'Smith.ai Live Chat Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 21 reviews by the users' company size, role or industry to
  find out how Smith.ai Live Chat works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 21
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Other Services
  url: https://www.g2.com/categories/other-services-a3556bb7-df48-4d51-af00-82ad0505f4c5
---

# Smith.ai Live Chat Reviews
**Vendor:** Smith.ai  
**Category:** [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 21
## About Smith.ai Live Chat
Smith.ai Live Website Chat is the fastest and friendliest way to capture, screen, and convert website leads. Our Live Chat agents answer questions, screen leads, and schedule appointments 24/7. Chat can assist with screening leads with basic questions so you maximize meaningful interactions. Pay for relevant chats only. Easy setup on all website platforms. Instant chat transcripts in your email and CRM. SMS messages included. Let customers call you with Chat to Call. Smith.ai Live Chat is the most effective and affordable way to convert new website leads to grow your business.





## Smith.ai Live Chat Discussions
  - [What if I need to cancel my service?](https://www.g2.com/discussions/what-if-i-need-to-cancel-my-service) - 1 comment, 1 upvote
  - [What happens if I'd like to pause my service?](https://www.g2.com/discussions/what-happens-if-i-d-like-to-pause-my-service) - 1 comment, 1 upvote
  - [What is a "relevant" chat?](https://www.g2.com/discussions/what-is-a-relevant-chat) - 1 comment, 1 upvote
  - [Do you have customers sign contracts?](https://www.g2.com/discussions/do-you-have-customers-sign-contracts) - 1 comment, 1 upvote
  - [Do you charge for add-ons?](https://www.g2.com/discussions/do-you-charge-for-add-ons) - 1 comment, 1 upvote

- [View Smith.ai Live Chat pricing details and edition comparison](https://www.g2.com/products/smith-ai-live-chat/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-05+13%3A26%3A37+-0500&secure%5Bsession_id%5D=1e291751-7a74-43fa-a7b5-162668a71514&secure%5Btoken%5D=885b4ad98c2307040020dca5b51a380dc7b5b58a0894cb4d150aa55d74996330&format=llm_user)

## Smith.ai Live Chat Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

## Top Smith.ai Live Chat Alternatives
  - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - 3.8/5.0 (12 reviews)
  - [Chat Metrics | Managed Live Chat](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews) - 4.8/5.0 (21 reviews)
  - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews)