--- title: SmartBug Media Reviews meta_title: 'SmartBug Media Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how SmartBug Media works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 213 scale: '5' date_modified: '2026-07-13' parent_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # SmartBug Media Reviews **Vendor:** SmartBug Media **Category:** [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 213 ## About SmartBug Media 🤝 Most Decorated Elite HubSpot Partner (3x HubSpot North America Partner of the Year) 🤝 Google Premier Partner 🤝 Shopify Partner 🏅 Continue to hold all available HubSpot Accreditations đź“š More than 1,200 marketing & sales certifications 🏆 More than 150 company awards & recognitions (and counting) 🌟 More than 700 5-star customer reviews across multiple platforms At SmartBug Media, we've been navigating the digital agency space for over 15 years, mastering the art of creating resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration - we've got you covered! Now, imagine having access to a center of excellence for hire, ready to propel your organization toward success. That's us! We combine sound strategies, cutting-edge technology, and top-notch talent to set the course for your future success. And hey, it's not just about being full service; we're all about providing solutions that are specifically tailored to your needs. SmartBug's reputation? Well, it speaks volumes about our commitment to our clients. A 3x HubSpot North America Partner of the Year with over 700 5-star reviews and Elite partner status, we are the largest and most decorated HubSpot agency partner in the world. Plus, we're a Google Premier Partner and a proud Shopify partner. In a world that's constantly changing, we remain steadfast in our dedication to delivering client success and an unparalleled agency experience. It's not just about solving complex problems; it's about building relationships based on trust. So, let's journey together towards growth and resilience. After all, it's what we do best! ## SmartBug Media Pros & Cons **What users like:** - Users find the **helpful support** from SmartBug Media invaluable, appreciating their solutions and willingness to assist. (64 reviews) - I appreciate the **expertise** of SmartBug Media; their knowledgeable team makes a significant difference in my experience. (53 reviews) - Users consistently praise the **helpful customer support** from SmartBug Media, always ready to find solutions. (45 reviews) - Users praise the **exceptional design team** for their creativity, experience, and strong communication, enhancing collaboration. (40 reviews) - Users love the **friendly and available team** at SmartBug Media, always ready to assist whenever needed. (39 reviews) - Users commend SmartBug Media for their **extensive knowledge** , appreciating the helpful and friendly support provided. (38 reviews) - Knowledgeable (34 reviews) - Users commend the **high level of professionalism** from the SmartBug team, ensuring personalized and effective service integration. (33 reviews) - Knowledgeability (28 reviews) - Users value the **effective communication** from SmartBug Media, appreciating quick, knowledgeable, and collaborative support throughout their projects. (27 reviews) **What users dislike:** - Users find SmartBug Media to be **expensive** , yet highlight improvements after changing strategists for better service. (13 reviews) - Users experienced **inefficient scheduling** due to a lack of understanding from their assigned strategist, causing initial frustrations. (7 reviews) - Users report challenges with **time management** due to unprepared strategists, affecting meeting schedules and project progress. (7 reviews) - Users note that SmartBug Media can be **on the more expensive side** , yet they appreciate the value offered. (6 reviews) - Users note occasional **long waiting times** due to other projects, but understand it's common with agencies. (6 reviews) - Scheduling Issues (6 reviews) - Difficult Learning (5 reviews) - Users face **communication issues** with SmartBug Media, particularly due to frequent changes in account managers and lack of understanding. (4 reviews) - Users express concern over **lack of communication** , resulting in confusion, unmet expectations, and inefficiency throughout their engagement. (4 reviews) - Limited Access (4 reviews) ## SmartBug Media Reviews ### 1. Kitchen Tune-Up Franchise Using SmartBug for PPC **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about SmartBug Media?** Smartbug knows the ins and outs of the Google search engine extremely well. Our customer service rep is constantly looking at our PPC results to see what modificaitons can to be made for better outcomes. If something isn't working well he will do the legwork to see what needs to be tweaked and run it by us before the change is made. Overall our return on add spend has been great. **What do you dislike about SmartBug Media?** As with any business we'd always like to see more leads. Even though Smartbug is doing a great job, we'd appreciate more sales opportunities and customers. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug helps provide our company with customer leads which convert to appointments. **Official Response from Ale Melara:** > Hi Samuel, thank you for taking the time to share your positive experience. We're delighted to hear that our PPC efforts for Kitchen Tune-Up have met your expectations. We appreciate your recognition of our team's expertise and proactive approach to optimizing your campaigns. We value our partnership with your franchise network and are committed to exploring new avenues to further enhance your results. Your feedback is invaluable as we strive to understand and meet the needs of all our franchise clients. ### 2. Sara is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about SmartBug Media?** Our SmartBug partner was able to flex to our working style, and she was also extremely knowledgeable and personable. **What do you dislike about SmartBug Media?** They are not the least expensive provider in this space, but they are very good. **What problems is SmartBug Media solving and how is that benefiting you?** We needed a flexible partner to help us walk through a few opportunities to use HubSpot more efficiently, as well as to help us be good data stewards. ### 3. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** Helpful, friendly, really knowledgeable in the space! **What do you dislike about SmartBug Media?** Nothing really! It was an investment but we had a great experience. **Recommendations to others considering SmartBug Media:** Definitely consider working with them! **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media is a great partner! They implemented HubSpot for us and we have had great marketing success. ### 4. Hubspot Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about SmartBug Media?** Everything, the knowledge and help...... **What do you dislike about SmartBug Media?** Nothing.......................................... **Recommendations to others considering SmartBug Media:** Use them if they are offered to help you and do not miss a meeting. I was very busy at the time of my onboarding and I wish that I would have had better time management to really focus and use the time I had with Smart Bug to complete the homework I was given. **What problems is SmartBug Media solving and how is that benefiting you?** Our company onboarded Hubspot and Mike from SmartBug was more than helpful. He worked with me to figure out the system and how it could work with our CRM using Zapier integrating that with our website and setting up Hubspot properly. It was such a great experience. I would strongly suggest that anyone who is connected with Smart Bug stay consistent with your weekly meetings and complete the task that was given to you, I struggle with that now but it's no one's fault but my own because at the time I was so overwhelmed with current situations at our company that I failed myself for not staying more laser-focused on this project and it shows from time to time. But Mike was absolutely helpful. **Official Response from Ale Melara:** > Thank you so much for sharing this thoughtful feedback! We’re so glad to hear that Mike and the team were able to make your HubSpot onboarding experience smooth and supportive. We know it can be tough to balance everything during busy times, and we really appreciate the time you dedicated to this project. If there’s ever anything we can do to help you continue getting the most out of HubSpot, or if you have questions down the road, please don’t hesitate to reach out. We’re here for you! Thanks again for the kind words—here’s to many more successes ahead. Best, The SmartBug Team ### 5. Excellent partner to set-up CRM for our lean team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about SmartBug Media?** Focus on customizing HubSpot for our sales funnel **What do you dislike about SmartBug Media?** We could have allocated more time to trainings, which was not necessarily SmartBug's fault as we had a lot of customization requests that burned up time **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug helped us design and implement HubSpot with a lot of customization for our needs. They were quick and patient with all of our stops and starts since we are a very lean team with a lot of competing priorities. ### 6. Request Maddy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** Maddy W. She understands the process from an effective stand point, not just building clicks. **What do you dislike about SmartBug Media?** They appear to have a lot of turnover at the company. **Recommendations to others considering SmartBug Media:** Request Maddy! **What problems is SmartBug Media solving and how is that benefiting you?** A complex stage gate process for R&D ### 7. Knowledgeable and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about SmartBug Media?** Jake La Verde is the best. He has coached and advised helpful tips for us, all while being kind and friendly. **What do you dislike about SmartBug Media?** I do not have anything I dislike at the moment. **Recommendations to others considering SmartBug Media:** Yes, we have already recommended SmartBug to others. I appreciate the transparency they provide. **What problems is SmartBug Media solving and how is that benefiting you?** We use SmartBug Media for our PPC. It has worked great for us and continues to show each month. We are very Pleased with our results so far and are excited to see how much better we can be with them. ### 8. Delivered on time, on budget with exceptional service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul Q. | Chief Revenue Officer (CRO), Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about SmartBug Media?** Great people, can do attitudes, over deliver. **What do you dislike about SmartBug Media?** Nothing to dislike about working with SmartBug. **Recommendations to others considering SmartBug Media:** Have your goals clearly defined and let SmartBug deliver. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug helps us optimize our HubSpot system and short cycle deliverables that would take us twice as long to do internally. ### 9. Web Design - Not Recommended **Rating:** 1.5/5.0 stars **Reviewed by:** Whittney G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about SmartBug Media?** If you are selling and promoting a service, own it. **What do you dislike about SmartBug Media?** Lack of web development and strategy, inability to think outside of the box, lack of market research of our specific industry, pricing for what you get. **Recommendations to others considering SmartBug Media:** I would recommend their marketing services, but DO NOT recommend website development. **What problems is SmartBug Media solving and how is that benefiting you?** I am very familiar with SmartBug and their capabilities when it comes to marketing services which they do an outstanding job. Unfortunately, they missed the mark with our website redesign. Now, we are out a significant amount of money and will need to hire another web developer to redo everything...and I mean everything. Here's what went wrong: 1. Lack of understanding what we wanted from the beginning. We are in a simply industry and wanted a website to reflect. After continuing to miss the mark, month after month, I personally explored our competitors websites (NOTE: I AM NOT IN MARKETING) and provided content as to what we wanted, but it was too late. To add simple imagery or a banner showcases our industry would cost up $7,000+ to the total cost. It's visually terrible and does not speak our brand. I am utterly embarrassed to direct anyone to it. 2. Hubpot's limitations. It's nice in theroy that you can "own" your website and make changes, but with Hubspot, the limitations will waste your time and ultimately, I will need to hire another web developer who is familiar with Hubspots...not too common! You can change content all day long, but you can't upload new imagery and the margins are really confusing to work with. It's all blocks! 3. You will have several different PMs during your contract - team members kept changing so it was tough to keep consistency. 4. Zero consultation. In SmartBug's defence, I was not original to the kick-off, however, my former colleague took complete control (so I hear) As you are providing web services and being the expert in development, I would have hoped that you were have given direction or feedback to what is best for a website/company. Instead, you let someone who is not in marketing make the decisions. Our entire website is now ChatGPT (which I am having to slowly go through it - again, I am not a marketeer and this is not my job) beacuse come to find out, we are scoring VERY low on Google analytics because of this. Again, take control SB and advise your customers on website development. ### 10. Amazing service on our Google PPC account! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy F. | VP Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about SmartBug Media?** I really value the in-depth reporting and the collaborative approach that they bring to our campaign. **What do you dislike about SmartBug Media?** They are fantastic! There is nothing that I dislike abot them. **Recommendations to others considering SmartBug Media:** f you're considering SmartBug Media, I highly recommend them. They consistently deliver strong, measurable results in PPC, SEO, and inbound marketing. Their team is knowledgeable and up-to-date on the latest strategies, so use their expertise to refine your approach. Collaboration is key—the more you engage, the better they can tailor campaigns to your goals. Their detailed reporting provides valuable insights for continuous improvement. Plus, SmartBug is proactive in optimizing campaigns, so be open to their recommendations. Overall, their focus on results and strong partnership makes them a great choice. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug took over our local Google PPC campaign in June, and since then, we've seen a significant increase in leads and improvements in SEO. We are extremely pleased with the results theyve delivered. Our account representative, Brock, has been outstanding—he’s highly communicative and a pleasure to work with. ### 11. Some of my favorite people to work with! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about SmartBug Media?** I love working with the people at SmartBug. They are always very helpful. If they don't know something right away, they are always able to figure out a solution. **What do you dislike about SmartBug Media?** I sometimes wish our calls had a bit more advice; not just asking questions but actually reviewing our account and giving suggestions. **What problems is SmartBug Media solving and how is that benefiting you?** About 2-3 year ago, we transitioned from using Pardot to HubSpot. SmartBug helped us with that transition and set up and has since helped with special projects within HubSpot. ### 12. SmartBug is very thorough and gives great guidance for business marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about SmartBug Media?** The data they provide in their QBR quarterly meetings is very valuable. We use this to assess marketing progress. **What do you dislike about SmartBug Media?** The main downside is that the members on our SmartBug team seems to change a lot but is understandable. **Recommendations to others considering SmartBug Media:** It's a good idea to pursue working with SmartBug. **What problems is SmartBug Media solving and how is that benefiting you?** We are a startup and are really working to get the brand name out there. SmartBug is assisting us with this. ### 13. Super helpful and they are responsive **Rating:** 5.0/5.0 stars **Reviewed by:** AudrĂ©ane B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about SmartBug Media?** They know what they're doing. They give adapted insights **What do you dislike about SmartBug Media?** We like the relation we have with them and don't see anything that we dislike. **What problems is SmartBug Media solving and how is that benefiting you?** SEO, CRM lists and marketing insights ### 14. Outstanding Experience with Alex and Casey at Globalia **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about SmartBug Media?** What I like best about SmartBug Media is their deep expertise and personalized approach to every project. They take the time to understand our unique needs and challenges, offering tailored solutions that truly make a difference. Their team is incredibly attentive, responsive, and detail-oriented, making complex processes like CRM migration feel seamless. The level of support and guidance they provide has been instrumental in our success, and I genuinely appreciate their commitment to helping us achieve our goals. Working with SmartBug Media feels like a true partnership. **What do you dislike about SmartBug Media?** There wasn’t anything we disliked about SmartBug Media. Our experience with them has been entirely positive. Their team consistently delivered exceptional service and results, leaving us with no complaints. **Recommendations to others considering SmartBug Media:** For anyone considering SmartBug Media, I highly recommend taking the leap. Their expertise, attention to detail, and commitment to client success are unparalleled. Whether you're undergoing a complex CRM migration, need help with inbound marketing, or any other project, SmartBug Media delivers top-notch results. **What problems is SmartBug Media solving and how is that benefiting you?** Our company, Pass Gallery, recently transitioned from LiveChat to HubSpot for our customer support and CRM, a significant undertaking that was crucial for our continued growth. The SmartBug Media team, particularly Globalia, played an instrumental role in ensuring a smooth migration. Their expertise and meticulous attention to detail made what could have been a daunting process entirely manageable. Beyond the migration, they have supported us through numerous smaller projects, consistently delivering exceptional results. Their guidance has been invaluable, and we are thrilled with the positive impact this partnership has had on our business. ### 15. Great help from Casey Peddicord on our company's Hubspot transition! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz W. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about SmartBug Media?** - Top notch expertise in the technology - Extensive experience with customers from various industry - Always clear and timely communication and coordinations - Thoughtful approach to customer's needs and requests - Reliable partner for result driven projects **What do you dislike about SmartBug Media?** Nothing so far. We have been a satisfied customer. **What problems is SmartBug Media solving and how is that benefiting you?** Our company decided to move onboard with Hubspot this year. We were recommended from Hubspot with the Smartbug Onboarding service. Casey Peddicord helped a quick and successful transition on the both marketing and sales sides. He helped set up the integration between Hubspot and our CRM salesforce, created and mapped all the data properties. He also helped creating all the assets in the new account, including emails, workflows and forms. On the Sales side, he helped the brokerage team (over 50 sales users with zero hubspot experience) set up the Hubspot sales account and trained them on how to use the system for sales outreach and lead generation. He constantly blow us away by his level of professionalism. He is also very easy to communicate when it comes to customer needs. He helped us finalized the contracts and showed different teams how to optimize the system to achieve our goals. Even after the onboarding service, we gladly extended the contract and bought more consulting/supporting time with Casey. I'd highly recommend Casey from Smartbug to anyone who's looking for Hubspot consulting service. You will be in good hand! ### 16. Knowledgable, Efficient and Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Emma P. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about SmartBug Media?** The folks I work with are some of my favorite. There are lots of capable teams out there but during the initial RFP I felt the most comfortable with the Smart Bug team. Certainly they came highly recommended by my HubSpot contact, which helped trememendously to move the needle. **What do you dislike about SmartBug Media?** I really only have positive to say. We've had our hiccups but that comes with working with a third part vendor for over a year now. They are responsive, creative and helpful. **Recommendations to others considering SmartBug Media:** Same recommendation I would suggest when hiring any new team, ask lots of questions, make sure your major requirements are clear from the get go. That has certainly helped us with many vendors. **What problems is SmartBug Media solving and how is that benefiting you?** We first used SmartBug Media to get our Hubspot stood up (we were migrating to Hubspot from Marketo and Pardot). They were organized, efficient and fun to work with. Since then we've hired them to help us stand up a totally new Hubspot website and the process took several months and certainly had it's challenges. They tackled everything and always left me feeling confident that we were going to succeed. ### 17. Smart Bug made the difference between a good implementation and a great one! **Rating:** 5.0/5.0 stars **Reviewed by:** Barb R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about SmartBug Media?** Expretise. Flexibility. Maximizing our consulting hours. **What do you dislike about SmartBug Media?** There is nothing we could say that we dislike. **Recommendations to others considering SmartBug Media:** If you purchase Hub Spot go with Smart Bug - they know it like the back of their hands. **What problems is SmartBug Media solving and how is that benefiting you?** Smart Bug guided us thru our entire implementation- we felt like they were Hubspot people. They never told us they didnt know or that we'd have to ask Hubspot. They were pure Hubspot Experts. ### 18. Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about SmartBug Media?** Great collaboration for the getgo and a great service by Evens, Audrey and MĂ©lanie. **What do you dislike about SmartBug Media?** Nothing to add to this section at this point. **Recommendations to others considering SmartBug Media:** Contact them for your tech needs. They are great to work with. **What problems is SmartBug Media solving and how is that benefiting you?** Implementation of Hubspot ### 19. Great people. Great service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about SmartBug Media?** Great people who care about us and our success. **What do you dislike about SmartBug Media?** The occasional repetitious feedback loops. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media helps us better gather, organize, and review insights from our content across many channels. ### 20. SmartBug makes us better! **Rating:** 5.0/5.0 stars **Reviewed by:** Paula R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about SmartBug Media?** SmartBug makes us more effective, efficient, and a whole lot happier. They anticipate our needs, suggest ways to optimize our use of HubSpot functionality, and provide invaluable strategic direction. **What do you dislike about SmartBug Media?** There is not a single thing I dislike about SmartBug! **Recommendations to others considering SmartBug Media:** Our partnership with SmartBug provides a clear return on investment and gives us peace of mind. Any organization will benefit by having SmartBug on its team. **What problems is SmartBug Media solving and how is that benefiting you?** Our needs are expertly managed by Casey Peddicord, who is an absolute joy to work with. He connects us with highly skilled professionals with a wide range of expertise to assist us across our HubSpot hubs with timely troubleshooting, exceptional training, and strategic advice. ### 21. Love smartbug! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about SmartBug Media?** Holly! She’s alway there to help figure things out! **What do you dislike about SmartBug Media?** I don’t think their are many downsides.. **What problems is SmartBug Media solving and how is that benefiting you?** Help guide us through setting up and implementing hubspot ### 22. Great Experience, Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about SmartBug Media?** Our consultant, Casey, has a great understanding of our business and our needs, and helps implement solutions that work best for us. **What do you dislike about SmartBug Media?** Nothing to dislike, everything has gone great. **Recommendations to others considering SmartBug Media:** If you are looking for an extension of you own internal team, that has the knowledge and sills you haven't had the cnance to learn, go with SmartBug./ **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug has helped implement our onboarding of Hubspot. The assistance from SmartBug has made the transitions as easy as it could be, with great support every step of the way. ### 23. Excellent Marketing Partners! **Rating:** 4.5/5.0 stars **Reviewed by:** Molly L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SmartBug Media?** Their collaborative and strategic approach. Sara (inbound strategist) and Brooke (paid strategist) offer great ideas, help us pivot when we need to, and also push back with valuable expertise. **What do you dislike about SmartBug Media?** Honestly, I don't have dislikes about Smartbug. **Recommendations to others considering SmartBug Media:** SmartBug is great with finding answers and does a great job of being transparent. If there is something super technical in our Hubspot CMS that we are struggling with, Sara gets the SmartBug dev team involved, which gives us much more confidence when fixing code issues we should not be touching. On the flip side, if there is something quick she can show us how to do, she helps us keep the ball rolling. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is a fantastic extension of our team. When I started at my company, we had a 2 man marketing team and we needed help with lead gen, content creation, many website projects, and technical Hubspot support. As our team has grown, our SmartBug team has been super flexible and has continued to help us drive more website visitors, leads, and MQLs. ### 24. Above and Beyond Service **Rating:** 5.0/5.0 stars **Reviewed by:** nicole r. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about SmartBug Media?** Knowledge of the HubSpot platform, open communication, friendly. **What do you dislike about SmartBug Media?** Nothing that we have come across as of yet. **Recommendations to others considering SmartBug Media:** SmartBug will help you get what you need done fast and right, while teaching you everything you need to know along the way. **What problems is SmartBug Media solving and how is that benefiting you?** We needed to quickly get on boarded with HubSpot for upcoming events. SmartBug jumped in offering overwhelming support and walked us though every step required to ensure we were able to use the products we had to our best ability. ### 25. Unbeatable Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about SmartBug Media?** I always receive a quick response to any questions/issues that arrise. **What do you dislike about SmartBug Media?** I don't really dislike anything, I feel they have handled everything I have thrown their way. **Recommendations to others considering SmartBug Media:** I couldn't ask for better service or support. Casey Peddicord has been invaluable whether helping us onboard initially or just to be a sounding board thinking through new processes. **What problems is SmartBug Media solving and how is that benefiting you?** Hubspot onboarding, trouble shooting **Official Response from Ale Melara:** > Hi Amy, thank you so much for your fantastic review! We're thrilled to hear that Casey and the team exceeded your expectations with your HubSpot onboarding. Your kind words about setting clear expectations and keeping you happy truly resonate with our core values. We'll definitely use your feedback to refine our process and ensure all our clients have a similarly positive experience. Thanks again! ### 26. SmartBug is your next marketing agency **Rating:** 5.0/5.0 stars **Reviewed by:** Laura N. | VPO Creator & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about SmartBug Media?** I have been impressed with our Buyer and Customer journey with SmartBug. From the initial sales point through signing the contract through implementing our plan, I have been truly "delighted" with the entire process. The team of people that SmartBug assigns to work with you are professional, process and goal-driven no matter what size of company you are. **What do you dislike about SmartBug Media?** We wish we had an unlimited marketing budget to implement our ideas quickly. SmartBug tracks our wish list but we would love to implement everything all at once. We need to keep our patience and trust the process. **Recommendations to others considering SmartBug Media:** We chose SmartBug because they mirror the tools and methodologies HubSpot so graciously shares with their customers. If you're looking for a company that understands HubSpot and is all-in with HubSpot, SmartBug Media is your next marketing agency! They are flexible in how they work with you but most importantly, they keep their eyes on the goals of your business and if you try to stray from the goals that you set, they immediately call you out on it. They measure what success looks like which is critical because it's so easy to throw your money away with a marketing agency that doesn't monitor your plan. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is helping our company with our overall marketing strategy and developing and executing resources for us to improve our sales and marketing engine. ### 27. The expert you need in your corner **Rating:** 5.0/5.0 stars **Reviewed by:** Ken N. | Director of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about SmartBug Media?** The best part about working with SmartBug is their ability to deftly manage and drive success from the "known", even while they help us find and understand the unknown opportunities or nuances that we could be leveraging for greater success. There has yet to be a challenge we've faced where SmartBug wasn't either part of the solution, or among the thought leaders leveraged to find a solution. They are the experts you never knew that you always wanted. **What do you dislike about SmartBug Media?** While not a dislike or a downside...I will share that SmartBug comes in at the higher end of the cost spectrum for these types of services. That said, it is inarguably true that you get what you pay for in terms of agency support, so any concerns over cost should be considered against the lesser product/services available from others with a lower-buy in. SmartBug costs more because they are worth more. **Recommendations to others considering SmartBug Media:** Be as open an honest as you can with your SmartBug team--there can sometimes be a hesitance to show your past failed attempts at anything professionally, and these missteps or failed experiments can offer helpful color to your SmartBug team as they help you find alternative ways to problem solve. I would also be honest with them up front over your budget and expense options to be sure you are truly getting the support you need without automatically including and paying for additional services. My greatest recommendaiton, though, is to trust them. If you've been around for a while, you've no doubt seen the 90% boiler-plate approach to agency reporting...where lots of jargon + a few stats comprises the performance reporting. With SmartBug, they call them as they seem them and share the good-bad-and indifferent results with you honestly so that you can, together, forge the best path forward. From day one, they've felt like an extension of my in-house team vs some add-on agency working in a silo. **What problems is SmartBug Media solving and how is that benefiting you?** As a the marketing lead for an enterprise-level healthcare organization, our marketing needs--specifically in the digital space--are always evolving with our services, competitors, and patients. Having SmartBug Media, and specifically Kimberly Casey as both our thought partner for strategic digital thinking as well as our primary hands-on partner for execution of our robust paid digital strategy has been invaluable. They've helped us balance our unique needs surrounding brand recognition vs conversion-based startegies, find new, cutting edge ways to make the most ROI impact for every marketing dollar spent, and have been our partner as we've seen triple-digit growth in engagement, placements, and conversions. Their ability to partner specific business challenges with expert staff aligned to our specific needs has driven case-study levels of success. I am proud to have them as our digital partner. ### 28. Extremely satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel d. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about SmartBug Media?** Josh Williams, My review above I think describes all questions. **What do you dislike about SmartBug Media?** Nothing that I can think of at the moment. **What problems is SmartBug Media solving and how is that benefiting you?** We have been very appreciative of our relationship with SmartBug and look forward to our continued partnership throughout the years. While we highly value SmartBug and our relationship, I think it’s also important to put the Spotlight on their representatives such as ours JOSH WILLIAMS! We have been with Josh since March of 2018. Josh began working with us in 2020 at the height of COVID. We were seriously considering changing PPC consultants until he arrived as our account manager. Josh came in and first educated us on all metrics in our dashboards, steering us to graphs that were relative to what we should focus on evaluating. He then changed our Google descriptions, assisted us with making adjustments and we saw a 25% increase in leads. Josh also went well above and beyond monthly meetings, making himself available to us for impromptu calls. He cares about our success and ensures that he provides us with all we need to carefully target and utilize our monthly spending. In 2021 our annual revenue Increased by $600K and Josh, his recommendations, were a major part of that gain. I know Josh is a SmartBug employee, but as our rep, we also consider him as one of our own, as he helps us with our marketing program day in and day out. My Best, Daniel De Las Casas CEO College Hunks Hauling Junk & Moving (East Atlanta) ### 29. Smartbug has been instrumental in setting up our sales and marketing strategy for 2024. **Rating:** 5.0/5.0 stars **Reviewed by:** Holly D. | Vice President of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about SmartBug Media?** The Smartbug team operate from a purely strategic perspective, unlike other agencies who devolve into tactics fairly quickly. They are also extremely hard working and very responsive, never hesitating to go above and beyond. **What do you dislike about SmartBug Media?** This is a long process - Smartbug is not for anyone looking for a quick fix! **Recommendations to others considering SmartBug Media:** Anyone who is looking for a strategic HubSpot sales and marketing partner should look no further. This team is expert at what they do, are extremely well organized and have indepth knowledge of what works and what does not when it comes to sales and marketing process. **What problems is SmartBug Media solving and how is that benefiting you?** One of our biggest issues was with Sales Operations and supporting HubSpot configuration. With the help of Smartbug, we are on track for changing up sales and marketing alignment, how we handle the lead process including prospecting, and all the technical support needed in our HubSpot instance to provide a better experience for Sales. ### 30. From alumni to client: A reunion with the best and brightest. **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about SmartBug Media?** What I really love about SmartBug Media is that I used to be a Senior Marketing Strategist for nearly 4 years at the company and understand the innerworkings and work ethic. When I decided to leave SmartBug I always knew that they held their employees to a higher standard of education and client services. I had really high expectations as a client because I know what SmartBug employees are made of. The people at SmartBug will always be the most brilliant marketers I have surrounded myself with and if I wanted to impress my new organzation I knew I needed to partner with the best agency. **What do you dislike about SmartBug Media?** Like most things in life you get what you pay for. SmartBug is not the inexpensive agency who will crank out a quick project on the cheap. Their services are considered pricey but you you quickly understand why when you begin to see the results. **What problems is SmartBug Media solving and how is that benefiting you?** When I was hired on as the Senior Marketing Campaigns Manager at Ntiva, I started to notice gaps and areas that our organization could be doing better. Although our previous agency was great at writing content, we needed a more elite agency with elevated expertise and internal resources that we didn't have. We ulitmately needed an agency to help solve our CRM integration issues, HubSpot Sales and Sales enablement, Automation, Content Creation, Website, Conversion Paths, and a slew of many other required tasks. ### 31. SmartBug is a true partner. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam N. | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about SmartBug Media?** The SmartBug team is comprised of sharp, talented people with a wide-variety of skill-sets related to marketing and development. The team is always very responsive and friendly, and they are a pleasure to work with in general. They're willing to step up to any challenge and support us, and they're great at helping us to find and implement successful solutions. They get the job done, and they also keep things fun and make it easy to work them. **What do you dislike about SmartBug Media?** I wouldn't say there are any downsides to working with SmartBug. We've been working with them for many years now, and as with any agency, some of the team members who support us have changed over that time. Getting new people on the team fully up-to-speed with our projects has been challenging at times, but things have always worked out and I've always felt like we've had full support from SmartBug's leadership when navigating those situations. **Recommendations to others considering SmartBug Media:** If you're looking for a top-notch inbound marketing agency, they should be first on your list. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug helps us drive the strategy and execution of our inbound marketing programs. From campaign strategy through reporting, they assist us in a variety of areas including creative, development, and sales enablement. They have been instrumental in helping us to get the most our HubSpot platform and tools and have contiunally provided guidance and support to assist us in navigating sigficant changes in our business follwing mergers and acquisitions. ### 32. Smartbug expertise goes beyond **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about SmartBug Media?** It was my first time knowing about SmartBug and I totally like the high level of expertise brought in into our business discussions and the support level into our eCommerce strategy. **What do you dislike about SmartBug Media?** Nothing to dislike. Time run so fast so when the last session came to an end, the dislike part was about wanting to keep going and discussing our business strategy. **What problems is SmartBug Media solving and how is that benefiting you?** We had a great workshop session with Jen S. and her team to cover several eCommerce business topics to benefit us from a long term strategy undertanding the needs, wants and pain points of our customers. ### 33. Great partner and expertise! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony I. | Loans and Investments, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about SmartBug Media?** SBM has a variety of disciplines and a diverse team of experts. I appreciate that we have one designated account representative that advocates across all the disciplines and facilitates the working relationship across digital, social, content, PR, and email marketing. **What do you dislike about SmartBug Media?** Not much on this list to be candid. Everyone wishes they could pay less, but they will work with you on an ongoing relationship basis, project-based pricing, or ad-hoc out-of-scope pricing. They make it work and there is good value in working with this group. **Recommendations to others considering SmartBug Media:** I have already referred several colleagues who own or operate their businesses. They all need help in acquiring customers through digital marketing and SBM is a valued partner in navigating this channel. Their expertise is top notch and they can honestly help just about any size firm scale their efforts. **What problems is SmartBug Media solving and how is that benefiting you?** The team at SmartBug Media (SBM) know their stuff. They helped us boil down what the intent of our marketing efforts are and ultimately how we can improve upon them. They helped us focus our efforts on acquiring the right kind of traffic and converting them into higher quality leads. As many B2B companies know, acquiring leads is not always beneficial if they are not a good fit. SBM helped us to tailor specific content that has ultimately helped us to acquire more consistent and better quality leads, ultimately growing our business. ### 34. Leads Have Increased & Most Importantly Revenues Have Increased. **Rating:** 5.0/5.0 stars **Reviewed by:** Craig L. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about SmartBug Media?** Chair 10 Marketing, A SmartBug Company, has been very professional and has operated with minimal hand holding ... They know what they are doing. **What do you dislike about SmartBug Media?** There has been no downside of working with Chair 10 Marketing (A SmartBug Company). We are early in our relationship (< 1 year), but we expect that to continue. **Recommendations to others considering SmartBug Media:** Give them a try, set boundaries & expectations ... and set SMARTGoals (Specific, Measureable, Achieveable, Realistic & Time Bound) Then get to work changing those leads into revenue. **What problems is SmartBug Media solving and how is that benefiting you?** In our market we had been growing steadily for 7 years with organic leads. Spring 2023 we decided to take our business to the next level. We hired more personnel and let Chair 10 Marketing (A SmartBug Company) create more leads. Ryan Moore & Asa Rabin guided our marketing effort, and did a GREAT JOB!! We exceeded CY2022 Revenues by mid October 2023, and finished 2023 with our best year ever. ### 35. Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Linda Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about SmartBug Media?** My entire team appreciates their vast knowledge and understanding of Hubspot. We often turn to them for advice on how to do something. And they always have an answer or will get us an answer. When there isn't one available they figure out another solution to the problem. **What do you dislike about SmartBug Media?** The one thing I wished they could do for me is bill through my advertising. Because of our corporate finance structure, this is challenging for me to do. I would use their services for advertising if I could bill through them. **Recommendations to others considering SmartBug Media:** As with any agency, it is important to get the right team that fits your team's work style. Our team is a perfect fit, and it makes a difference. **What problems is SmartBug Media solving and how is that benefiting you?** We needed a partner agency that could help us be more productive and efficient, manage the ins and outs of our marketing database, and teach us how to be more self-sufficient along the way. The Smart Bug team goes beyond what we ask of them to provide strategic thinking around how to best reach our audiences, all the while lifting a heavy load off of our plate. They are a crucial part of our team. ### 36. Great PPC Partner for Our Franchise System **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay H. | Senior Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about SmartBug Media?** Support, responsiveness, and keeping our team in the loop about upcoming trends and changes. **What do you dislike about SmartBug Media?** PPC and results always have their nuances and ebbs and flows - much of this can be out of our control though and more often than not, the team has back up ideas in place. **Recommendations to others considering SmartBug Media:** Take advantage of communication with your reps - set expectations on how much or little you want to be involved and they will follow suit. I believe they are a great partner with our franchise system when many PPC vendors can come across as ambiguous. **What problems is SmartBug Media solving and how is that benefiting you?** I have worked with many PPC vendors. SmartBug's team, namely Tiffanie, has been a great partner to work with who explains thorough, but understanable, answers to our questions. She is prompt and proactive and they strive to get the results we aim for. ### 37. A gamechanger for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Dave M. | Director Of Engineering, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about SmartBug Media?** SmartBug's extensive team boasts specialists for every need. Recently, when we needed to refine our messaging, they introduced us to an expert whose sole focus is crafting impactful messages. This specialized approach extends to other areas as well, including graphic design, animations, and web design, ensuring that each aspect of our marketing is handled by a dedicated professional with targeted expertise. **What do you dislike about SmartBug Media?** Any issue we had along the way was discussed and resolved immediately. **Recommendations to others considering SmartBug Media:** GPT Ready yourself for a hands-on involvement in your marketing initiatives, as this isn't a set-it-and-forget-it type of service. Our success with SmartBug stems from our consistent engagement in strategy sessions and regular meetings, highlighting the importance of active participation in shaping the marketing direction. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media has been instrumental in elevating eConnect's marketing endeavors, particularly within the casino industry. Their strategic approach has not only refined our targeting but also maximized the efficiency and effectiveness of our CRM system, HubSpot. They've crafted engaging marketing campaigns and eye-catching promotions for trade shows, significantly boosting our brand visibility and audience engagement. Additionally, their innovative strategies in promoting both live and virtual events have led to increased attendance and more impactful interactions, further solidifying our presence and influence in the market. The overall impact of SmartBug Media's expertise is a more cohesive, effective, and successful marketing approach for eConnect. ### 38. Marketing Foundation and Execution **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon M. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2023 **What do you like best about SmartBug Media?** Our Marketing Strategist (Sara Wolfe Vaughan) and Director of Client Services (John Suarez) genuinely care about making us successful. They have done a great job of understanding our needs and driving to execute them. They also do a good job managing me, and pushing back internally. SmartBug has many people who do many different things, which is great but can be challenging. Sara does a brilliant job organizing and managing everyone. The broader team at SmartBug also does a solid job with their specialties. The overall strategy and execution are working well for us at this stage, and I'm looking forward to seeing it expand over the next few quarters. **What do you dislike about SmartBug Media?** Agencies can get expensive with hourly rates and add-ons. This is the same for any professional services firm. Overall I feel SmartBug is fair and balanced with this, but it's also something to pay attention to closely. They are highly focused on the Hubspot ecosystem, and my company is deeply engaged in the Salesforce ecosystem, so that has created challenges. I would love it if they had a Salesforce practice! **Recommendations to others considering SmartBug Media:** I recommend working with SmartBug, especially if you want a partner to build the foundation for inbound and outbound. The Marketing Strategist consultant is the most important role you engage with, so ensure there is a deep sense of trust, transparency, and effective communication with that person specifically. **What problems is SmartBug Media solving and how is that benefiting you?** We are an early-stage SaaS and Professional Services technology company. We needed a partner to set the overall foundation for our marketing efforts and partner with us to execute it. This included creating messaging/positioning, branding, strategy, and the technical foundation of what marketing platform to utilize and ensuring it seemingly flows to our Salesforce instance where our sales and leadership team operates. ### 39. SmartBug = The. Best. Decision. Ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Deirdre M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about SmartBug Media?** They are smart, quick and extremely well versed in marketing and implementation. Having our SmartBug team is like having an additional team member! Their efficient support and quick communication is crucial to our success! **What do you dislike about SmartBug Media?** I LOVE everything about SmartBug, zero dislikes! **Recommendations to others considering SmartBug Media:** If you are looking for a team that is well versed in marketing, media and can create strategies for your specific industry/business, look no further! We were struggling to find the right setup and assistance for our quick implementation and SmartBug was the best decision we could have made! They've made a super complicated process much easier! **What problems is SmartBug Media solving and how is that benefiting you?** With a tight timeline to get 7 companies into HubSpot, we needed help. Enter SmartBug! We not only met our deadline, but have been supported, educated, and assisted in creating and optimizing our sales and marketing processes. Viole Morales, Megan Golden and Courtney Fraas have been absolutely crucial to our success. Their knowledge, consistent communication, professionalism and patience with our entire team has been exceptional. Our marketing team is tiny and having the extra hands-on help has been absolutely invaluable. In addition, Brent Worley has been working around the clock to migrate our data from a previous system and connect a custom API with our EHR system. We are so grateful we have SmartBug and look forward to even more collaboration down the road! ### 40. Great Marketing Manager, Sebastian **Rating:** 5.0/5.0 stars **Reviewed by:** Grant D. | Franchise Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about SmartBug Media?** The responsiveness of the business and more specifically, Seb, my marketing manager. **What do you dislike about SmartBug Media?** Nothing to dislike greatly - Sometimes online marketing can feel random in what you get back from what you put in. Seb does a great job helping me understand but this problem is more inherent to marketing as a whole. **Recommendations to others considering SmartBug Media:** I am thrilled to write a glowing review for Sebastian Kukielka, and on a larger scale SmartBug, who has been an absolute game-changer for my business. Sebastian's expertise in creating and monitoring Facebook, Instagram, and Google ads has had a significant impact on our online presence and overall success. What sets Sebastian apart is his responsiveness and commitment to customer service. Whether it's through email or phone, he is always just a message away, ready to address any questions or concerns promptly. His willingness to follow through on every agenda item we discuss has made our collaboration seamless and productive. Sebastian's ability to continually adjust our ad campaigns to maximize ROI is a testament to his deep understanding of the ever-evolving digital marketing landscape. His strategic approach and attention to detail ensure that our advertising dollars are being used efficiently and effectively. In summary, working with Sebastian Kukielka has been a game-changing experience for my business. His expertise, communication skills, and dedication have made him an invaluable asset to our marketing efforts. I cannot recommend him highly enough to anyone seeking a marketing agent who delivers exceptional results and consistently goes above and beyond expectations. Sebastian is a true professional, and I look forward to continuing our successful partnership. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is helping to run my online ad campaigns and help to acehieve the highest ROI for my marketing spend. ### 41. Not an Easy Task **Rating:** 5.0/5.0 stars **Reviewed by:** Mike T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about SmartBug Media?** Communication. They are great at recognizing the need to schedule weekly standups when we are actively working on a launch. We have even done daily stand ups when a target was not going according to plan. Just a very knowledgable and well rounded team. **What do you dislike about SmartBug Media?** I have not found anything yet! I have had a great experience with them so far. **Recommendations to others considering SmartBug Media:** Look no further than SmartBug when looking for a partner to assisting digital marketing. **What problems is SmartBug Media solving and how is that benefiting you?** Smart Bug is a partner with us(RPM Industrial Coatings Group) with our implementation of HubSpot across several business units in our group. This is not an easy task to say the least as most of our reps at the current BU have very little to no experience with any kind of CRM. Melissa and teams knowledge on how to structure everything and timing of it all has greatly helped us successfully launch Sales Hub and an ERP integration. We are approaching a launch of Marketing AND Service Hub as well. We truly couldn't do this without them. ### 42. Like us, they do "Whatever It Takes" to achieve the best results **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce A. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about SmartBug Media?** We don't have to drive them, they drive us. They are highly organized, disciplined, communicate daily with us, and can rapidly pivot and course correct based upon shared, data-driven decision making. They also are willing to bring in new talent with different capabilities when new challenges arise or their initial choice turns out not to be the best fit with what we need. Their entire Team, including their CEO, They deeply care about helping us achieve great success! **What do you dislike about SmartBug Media?** They could be more systematic in their use of data analytics, what is working and what is not, to guide decision making about next quarter's strategic plan. **Recommendations to others considering SmartBug Media:** We have worked with three digital marketing firms prior to SmartBug, and they are far and away the most capable firm. Their level of strategic thinking, organization, attention to detail, project management execution, and deep caring about our success is unparalleled. I would recommend that prior to engaging with them you have a clear understanding of what your near term, intermediate term, and longer-term business goals are; and what are your current strengths and weaknesses around marketing and sales. Also, be able to share with them who your main competitors are, and what differentiates you from them. **What problems is SmartBug Media solving and how is that benefiting you?** We have Big Hairy Audacious Goals to double revenue and triple EBITDA in the next three years, prior to a national expansion of our Root Cause Psychiatry Program. SmartBug initially helped us with sales enablement by building out numerous automated workflows, which, combined with effective training of our sales team, has resulted in 35% higher close rates, and a 20% increase in new patient bookings. We are now focused on aggressively growing the number of inbound leads, and SmartBug is helping us through providing excellent content development strategies, and laying out the plans for a managed PPC and Social Media advertising campaign. ### 43. SmartBug is not your average digital marketing agency.... **Rating:** 5.0/5.0 stars **Reviewed by:** Sam W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about SmartBug Media?** SmartBug surpasses any marketing agency I've ever collaborated with (and I've collaborated with many). It's almost unfair to label them merely as an "agency"; they truly feel like a valuable partnership or an extension of my own team. I thoroughly enjoy our collaboration and would wholeheartedly endorse them to anyone seeking exceptional support in the realm of digital marketing. **What do you dislike about SmartBug Media?** That I don't have enough room in our budget to get more hours with them =) **Recommendations to others considering SmartBug Media:** If you're involved in digital marketing, you likely have a multitude of responsibilities. What's essential is partnering with an agency that doesn't burden you with additional work but rather acts as a true collaborator. You don't need an agency that shifts the workload onto you but a genuine partner that can shoulder the heavy lifting, allowing you to focus on other critical tasks. SmartBug is precisely that kind of partner. They offer a full-fledged secondary team with in-depth expertise in digital marketing. They're not only easy to work with but also consistently apply best practices to deliver outstanding results. **What problems is SmartBug Media solving and how is that benefiting you?** Setting up HubSpot, getting the sales team bought-in, providing training, facilitating a comprehensive onboarding process, and developing a strategic plan. ### 44. Our partners at SmartBug are an extension of our team **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy A. | Sr. Manager Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about SmartBug Media?** I can't say enough about the level of stress reduction having SB as a partner we can rely on and trust for both planned and unplanned work. Highly recommend. **What do you dislike about SmartBug Media?** The best people get promoted (as they should) and "leave us".... it's inevitable, but we get so attached it can be hard :) **Recommendations to others considering SmartBug Media:** Ensure you have the right level of development and support in your contract type, based on your needs and budget. We needed something in between the two main options for our investment level, and were able to work it out with SB leadership because we had been long-standing customers. We were very grateful and it made all the difference in our ability to be nimble and "right-sized" in terms of budget. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is our go-to resource for managing our Hubspot-based website, email marketing workflows, contacts and operations databases, etc. We have become quite self-sufficient on many aspects of our Marketing tech, including Hubspot tasks like page building, email setup, and template tweaks. However, there is often a case where something isn't working how we anticipated or it is just something that dev needs to look at. There are other cases where we need full support from design to execution and testing. In all instances, we get prompt support with the appropriate sense of urgency and attention to detail. Our account team is simply the best. They provide us regular avenues for communication, collaboration, and support --and give us positive reinforcement even when accidentally break something! ### 45. Smartbug is a great compliment to our Marketing Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Jan N. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about SmartBug Media?** They are a partner and work with us on all areas concerning our marketing efforts. **What do you dislike about SmartBug Media?** Sometimes the difference in time zones is a challenge when setting up interviews/meetings **Recommendations to others considering SmartBug Media:** Don't be afraid to share all your marketing challenges, they have co-workers with various expertise - and can tap into a huge network that probably holds the solutions to your challenges. **What problems is SmartBug Media solving and how is that benefiting you?** I've been working with our Smartbug team - Chelsey Clayton and Boris Palacios -to increase our digital presence as well as build a new website - they are so helpful researching topics - creating solutions for challenges we might have - and keeping us on task for deadlines - and overall just a great resource for us. Their knowledge of HubSpot, digital/social media best practices, and work ethic has been so valuable to us. ### 46. The team has added benefits to our organizations marketing program and an asset to the sales field. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about SmartBug Media?** The people - very collaborative and helpful when I joined as a new employee. Holly and Sofia are great to work with and very responsive. **What do you dislike about SmartBug Media?** I would not say this is a disklike about SmartBug but rather an internal issue at our organizaiton. Our marketing department needs to improve collaboration directly with SB before they create a program that they deem benefical. I believe the team at SB could help fill some of our marketing gaps if utilized in a broader capacity. As a helpful note- SB is currently and extension of our sales team and our marketing departmetn reports to a different division in our organization. **What problems is SmartBug Media solving and how is that benefiting you?** Their team is helping with industry best practices for increasing awareness to our brand. Thier input and recommendations using our crm tool is allowing me to filter out the real opportunities and focus my team on the prospects that fit our ideal client profile. ### 47. Smartbug has been an amazing all-encompassing digital marketing agency **Rating:** 4.5/5.0 stars **Reviewed by:** Yonatan L. **Reviewed Date:** January 24, 2024 **What do you like best about SmartBug Media?** Smartbug is a partner in growth, through and through, They are a team of hardworking, and talented people which partner with you on your growth goals. **What do you dislike about SmartBug Media?** Like many digital agencies, Smartbug has not developed a deeper understanding of our market, product, and domain. To this end, we often spoonfeed the content and content related strategies. **What problems is SmartBug Media solving and how is that benefiting you?** We are a fast growing, bootstrapped, B2B SaaS company. Smartbug have not only helped us acquire game changing enterprise customers, but they have driven a huge increase in brand awareness. They have created a comprehensive digital marketing strategy (paid, organic, PR, content, sales enablement), and streamlined the operation using our tech stack (CRM, Sales Intelligence, etc.). ### 48. Consistent performance below benchmark **Rating:** 4.5/5.0 stars **Reviewed by:** Curt W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SmartBug Media?** Being able to speak to Jake on a regular basis to keep our performance at a high level **What do you dislike about SmartBug Media?** We are only a year in and i do not have any dislikes at this time. We look to continue our growth and marketing assuming it continues to perform **Recommendations to others considering SmartBug Media:** Depending on the type of business it is a solid way to capture additional market share via a PPC campaign **What problems is SmartBug Media solving and how is that benefiting you?** Jake Ryan with Chair10 is our PPC representitive. After the second month he made some adjustment to our PPC campaign to smart bidding and has been consistantly under franchise benchmarks. He communicates well and continues to keep our performance at a high level. ### 49. SmartBug is such a great partner, they are 100% embedded within our Marketing team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about SmartBug Media?** They have a very strong inbound marketing machine. I know once we launch key initiatives with SmartBug that the team will manage the initiative professionally, manage it as a project, and help us to plan and execute with a high degree of efficiency. **What do you dislike about SmartBug Media?** Sometimes getting things turned around very quickly can be challenging, if the initiative is not planned out in advance. But this is understandable. As long as we're well planned, then their inbound marketing engine helps plan, execute, and drive results! **Recommendations to others considering SmartBug Media:** SmartBug is highly effective at inbound marketing, demand generation, website development, lead generation, and especially at planning and executing on key marketing campaigns for our organization. I would highly recommend them as a digital marketing agency! **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is focused on inbound marketing, demand generation, lead generation, and measuring our marketing impact. Our marketing team is small, but we needed a strong partner. They have been helping us to increase our metrics for demand generation and lead generation by over 80% YoY. They have mad such as strong impact on our organization in this area, and also helped us to redesign and launch a new website. ### 50. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** marianne g. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about SmartBug Media?** they are helpful and navigate me through the particulars of online marketing **What do you dislike about SmartBug Media?** I find it hard to analize reports without help. **What problems is SmartBug Media solving and how is that benefiting you?** online and socail media ## SmartBug Media Discussions - [What is SmartBug Media used for?](https://www.g2.com/discussions/what-is-smartbug-media-used-for) - [View SmartBug Media pricing details and edition comparison](https://www.g2.com/products/smartbug/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+21%3A41%3A40+-0500&secure%5Bsession_id%5D=594cac2c-3a4b-46de-ad12-7a865f39f222&secure%5Btoken%5D=23ed1bb73696f5c7677f1aebdafac613e782ae6fcd7656c55b29783280138a3d&format=llm_user) ## SmartBug Media Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SmartBug Media Alternatives - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.8/5.0 (256 reviews) - [KlientBoost](https://www.g2.com/products/klientboost/reviews) - 4.8/5.0 (401 reviews) - [The Free Website Guys](https://www.g2.com/products/the-free-website-guys/reviews) - 4.9/5.0 (1,343 reviews)