--- title: SmartBug Media Reviews meta_title: 'SmartBug Media Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how SmartBug Media works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 213 scale: '5' date_modified: '2026-07-17' parent_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # SmartBug Media Reviews **Vendor:** SmartBug Media **Category:** [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 213 ## About SmartBug Media 🤝 Most Decorated Elite HubSpot Partner (3x HubSpot North America Partner of the Year) 🤝 Google Premier Partner 🤝 Shopify Partner 🏅 Continue to hold all available HubSpot Accreditations 📚 More than 1,200 marketing & sales certifications 🏆 More than 150 company awards & recognitions (and counting) 🌟 More than 700 5-star customer reviews across multiple platforms At SmartBug Media, we've been navigating the digital agency space for over 15 years, mastering the art of creating resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration - we've got you covered! Now, imagine having access to a center of excellence for hire, ready to propel your organization toward success. That's us! We combine sound strategies, cutting-edge technology, and top-notch talent to set the course for your future success. And hey, it's not just about being full service; we're all about providing solutions that are specifically tailored to your needs. SmartBug's reputation? Well, it speaks volumes about our commitment to our clients. A 3x HubSpot North America Partner of the Year with over 700 5-star reviews and Elite partner status, we are the largest and most decorated HubSpot agency partner in the world. Plus, we're a Google Premier Partner and a proud Shopify partner. In a world that's constantly changing, we remain steadfast in our dedication to delivering client success and an unparalleled agency experience. It's not just about solving complex problems; it's about building relationships based on trust. So, let's journey together towards growth and resilience. After all, it's what we do best! ## SmartBug Media Pros & Cons **What users like:** - Users find the **helpful support** from SmartBug Media invaluable, appreciating their solutions and willingness to assist. (64 reviews) - I appreciate the **expertise** of SmartBug Media; their knowledgeable team makes a significant difference in my experience. (53 reviews) - Users consistently praise the **helpful customer support** from SmartBug Media, always ready to find solutions. (45 reviews) - Users praise the **exceptional design team** for their creativity, experience, and strong communication, enhancing collaboration. (40 reviews) - Users love the **friendly and available team** at SmartBug Media, always ready to assist whenever needed. (39 reviews) - Users commend SmartBug Media for their **extensive knowledge** , appreciating the helpful and friendly support provided. (38 reviews) - Knowledgeable (34 reviews) - Users commend the **high level of professionalism** from the SmartBug team, ensuring personalized and effective service integration. (33 reviews) - Knowledgeability (28 reviews) - Users value the **effective communication** from SmartBug Media, appreciating quick, knowledgeable, and collaborative support throughout their projects. (27 reviews) **What users dislike:** - Users find SmartBug Media to be **expensive** , yet highlight improvements after changing strategists for better service. (13 reviews) - Users experienced **inefficient scheduling** due to a lack of understanding from their assigned strategist, causing initial frustrations. (7 reviews) - Users report challenges with **time management** due to unprepared strategists, affecting meeting schedules and project progress. (7 reviews) - Users note that SmartBug Media can be **on the more expensive side** , yet they appreciate the value offered. (6 reviews) - Users note occasional **long waiting times** due to other projects, but understand it's common with agencies. (6 reviews) - Scheduling Issues (6 reviews) - Difficult Learning (5 reviews) - Users face **communication issues** with SmartBug Media, particularly due to frequent changes in account managers and lack of understanding. (4 reviews) - Users express concern over **lack of communication** , resulting in confusion, unmet expectations, and inefficiency throughout their engagement. (4 reviews) - Limited Access (4 reviews) ## SmartBug Media Reviews ### 1. Service and results from Chair10 have been exceptional. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about SmartBug Media?** For me, my account manager, Asa Rabin, has been wonderful to work with. His communication skills are exceptional. He is obviously extremely good at his job. **What do you dislike about SmartBug Media?** I honestly cannot think of any negatives. **Recommendations to others considering SmartBug Media:** I highly recomend this company for online marketing. **What problems is SmartBug Media solving and how is that benefiting you?** I have been working with Chair10 for the past few months. I retained Chair10 to assist with marketing of my small business. My account manager, Asa Rabin, has provided exceptional service. He has regularly communicated with me and has made modifications in the marketing campaign as needed to generate optimal and cost-effective results. ### 2. Solid Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Franchise Owner & President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about SmartBug Media?** Expertise in digital marketing and advertising **What do you dislike about SmartBug Media?** monthly fees on per spend basis are too high **Recommendations to others considering SmartBug Media:** Meet with them **What problems is SmartBug Media solving and how is that benefiting you?** Matt Wong and the team at Smartbug have helped me grow my business for 4 years in a row ### 3. Great Service All Around! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about SmartBug Media?** HubSpot! It's incredibly user-friendly and helped me task manage most effectively. When it comes to posting online, they keep us part of that journey every step of the way. I love their responsiveness and willingness to always be ready to assist with any inquiries or issues. **What do you dislike about SmartBug Media?** Not much to dislike. A possible improvement would be related to the pricing structure. It's worth noting that the quality of their services justifies the cost. **Recommendations to others considering SmartBug Media:** I wholeheartedly recommend their services. Their platform is user-friendly, and their customer support is outstanding. It's a decision you won't regret. **What problems is SmartBug Media solving and how is that benefiting you?** Smartbug Media is helping us with developing marketing strategies, blogging and content creation, social media management, lead generation and marketing automation. This has helped us achieve a clear direction in our marketing efforts, establishing us as an industry thought leader. They improve our brand awareness and customer engagement while delivering high-quality leads interested in our products and services. Ultimately they are streamlining our marketing efforts, saving us time, improving efficiency. ### 4. Lead Generation Experts **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2023 **What do you like best about SmartBug Media?** The SmartBug Media team brings forth ideas and strategies that have truly elevated our online presence and business as a whole. **What do you dislike about SmartBug Media?** It is a considerable investment, but so far, our results have recognized a positive ROI for the organization. **Recommendations to others considering SmartBug Media:** The strategies and accompanying performance reports allow you to keep an eye on progress and advancements being made. The team is quick to validate the dollars you invest. **What problems is SmartBug Media solving and how is that benefiting you?** We place a sharp eye on both content generation and lead generation - often working in concert with each other. With efforts in place, our organization is recognizing the highest online lead generation in the history of our online presence - and the highest lead generation in the history of our organization. ### 5. Leads have been going well **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan . | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SmartBug Media?** Jake has been great to work with. He's been very attentive to my online marketing and I feel like the SEO has been honed to really fit my category. **What do you dislike about SmartBug Media?** Once in a while I will get a lead from outside my territory, or a spam lead, but that's somewhat atypical. **Recommendations to others considering SmartBug Media:** They're definitely worth a shot! No marketing works in the first two weeks. I'd say give it at least 3 to 6 months before you come to a final conclusion. **What problems is SmartBug Media solving and how is that benefiting you?** They've helped me get leads to qualified homeowners so that I can provide a quality product and service. ### 6. More than an agency partner, SmartBug is an extension of our team **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about SmartBug Media?** With a lean internal staff, the SmartBug team we work with - Megan and Danielle - are essential to our success. They quickly developed an understanding of who we are and what we're trying to accomplish, and they are nimble and adaptable enough to enthusiastically pivot with us when things change. Technically competent, extremely organized, and highly efficient, we simply could not execute our inbound marketing or content strategy agendas without them. We're a better marketing team - and a better company - because of our partnership with SmartBug. **What do you dislike about SmartBug Media?** No complaints whatsoever, nothing to dislike. **Recommendations to others considering SmartBug Media:** Highly recommended! **What problems is SmartBug Media solving and how is that benefiting you?** SEO, blog and content planning/creation, content strategy, reporting, HubSpot automation and optimization ### 7. A High-ROI Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Director of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about SmartBug Media?** We are able to rely on SmartBug's expertise for Klaviyo and email marketing best practices. **What do you dislike about SmartBug Media?** SmartBug seems to change account managers quite often. For us, this has averaged out to a new account manager every 9 months. **Recommendations to others considering SmartBug Media:** Working with a top-tier Klaviyo partner like SmartBug Media has proven to be a very high ROI solution for us. A service like this pays for itself very quickly. They handle all of the "heavy lifting," while we also get to know that we are delivering the best marketing to our customers. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug runs our email marketing campaigns. With this, SmartBug manages all aspects of our Klaviyo implementation and is our first point of contact for all things related to Klaviyo. ### 8. Exceptional Service from Shelby with Klaviyo management **Rating:** 5.0/5.0 stars **Reviewed by:** claude a. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about SmartBug Media?** level of profesionalism from the smartbug team **What do you dislike about SmartBug Media?** it is quite expensive. wish it was a bit more affordable so that i could move my other services. **What problems is SmartBug Media solving and how is that benefiting you?** I am thrilled to share my positive experience with Shelby, our dedicated account manager for Klaviyo. WOrking with Shelby has been an absolue pleasure, and her expertise and commitment have truly elevated our email marketing efforts. From day one, Shelby demonstrated an unparallelled understanding of the klaviyo platform, guiding us through its features with patience and clarity. Her insightful recommandations and strategic insights have proven invaluable in optimizing our email campaigns for maximum impact and engagement. ### 9. Very happy with results from Smart Bug Media **Rating:** 5.0/5.0 stars **Reviewed by:** Julia M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about SmartBug Media?** Working with the same person (Sebastian) for the last year has been extremely helpful. He knows and understands our business and makes appropriate changes as needed to allow for consistent and qualified leads. We do quarterly reviews to ensure our budget is equaling sales. We can directly confirm sales to leads provided. **What do you dislike about SmartBug Media?** I have no dislikes of Smart Bug Media... **Recommendations to others considering SmartBug Media:** I would recommend Smart Bug Media to anyone needing a PPC management company. **What problems is SmartBug Media solving and how is that benefiting you?** Handling our PPC campaigns and doing an excellent job. Have seen sales increase based on the campaigns. ### 10. My time with the company has been nothing less than amazing. AnnMarie keeps my business going **Rating:** 5.0/5.0 stars **Reviewed by:** Brad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about SmartBug Media?** How easy it is to communicate with my rep. AnnMarie and how helpful they are when I need a quick issue resolved. **What do you dislike about SmartBug Media?** It is a pretty soft dislike, but if I had to give one, I would say them being on the West Coast with a different time zone. **What problems is SmartBug Media solving and how is that benefiting you?** All of my online marketing effors are being handled. There is no other way to say the benefits other than they are keeping my business running by helping drive leads and do it in the most efficient way possible. ### 11. So glad we switched agencies! **Rating:** 5.0/5.0 stars **Reviewed by:** Jana L. | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about SmartBug Media?** We are seeing exponentially more families signing up to learn about our programs through the platforms Chair 10 advertises with. I appreciate the check-ins with Ryan Moore without feeling like new things are always being sold to us. **What do you dislike about SmartBug Media?** I can't think of anything we dislike. We have been very happy so far. **What problems is SmartBug Media solving and how is that benefiting you?** Chair 10 solved issues of communication and clarity about advertising services. We have been so happy with the marketing specialists and their attention to detail and full transparency when communicating with us. ### 12. Great partnership! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SmartBug Media?** Our Account Managers, Megan and Danielle are great, they're responsive, knowledgable and provide us great (and diverse work) on many projects. **What do you dislike about SmartBug Media?** Of course I wish they could be in-house. **What problems is SmartBug Media solving and how is that benefiting you?** Working with SmartBug for the last two years has been great - they're truly an extension of our team. They've enabled us to better manage our bandwidth and workload, have the expertise and knowledge to guide us in areas we could use some additional training (SEO, Analytics, HubSpot) and serve as an external, non-biased voice of support during our strategy process. Our account managers have been great since the beginning - extremely responsive, flexible and always help us reach our goals. We appreciate having them in our corner! ### 13. Responsive and proactive at finding solutions to the challenges we face in our industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about SmartBug Media?** Response time. If I call or send an email, Sophia is quick to respond. **What do you dislike about SmartBug Media?** Most of things I would list here come back to me not wathcing the dashboard and following trends. So, I have nothing to list for dislikes. **Recommendations to others considering SmartBug Media:** Establish a good working relationship with your account rep. immediately. We used another service before SmartBug and our PPC was stagnant. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug recently adjusted the time of day our Google account starts applying our budget to get the most "bang for the buck". ### 14. Great partner in AnnMarie and SmartBug **Rating:** 5.0/5.0 stars **Reviewed by:** John A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about SmartBug Media?** My account manager AnnMarie is a critical partner in our marketing strategy. She has valuable insights into our direction and is extremely collaborative in exploring ways to move forward most effectively as the economy and our business changes. I am beyond grateful to have AnnMarie's guidance and steady partnership in navigating our marketing journey. **What do you dislike about SmartBug Media?** I can't say I have any complaints about my experience with SmartBug. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is our marketing vendor for paid advertising across several channels. ### 15. Short Story: Nick is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about SmartBug Media?** Nick is what makes our relationship with SmartBug worthwhile, we've gone through a few account managers and we feel that he has a strong handle on managing our account. **What do you dislike about SmartBug Media?** There is nothing I particularly dislike about SmartBug media. I think sometimes there are kinks when certain folks are out (specifically on the creative teams) but it's understandable and that's me nit-picking. **What problems is SmartBug Media solving and how is that benefiting you?** My marketing team is extremely small - 1.5 people - I am the half person because I am half on the creative team as well. The inhouse bandwidth that we have to run our email marketing is pretty tight, and Nick makes every much more simple by managing our account with us. Our business is niche and takes a lot of care and understanding, which we've come to find is a lot to ask of outside agencies. ### 16. Thank you to Jessica Weiss **Rating:** 4.0/5.0 stars **Reviewed by:** Lori K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about SmartBug Media?** Our representtive Jessica Weiss has been the force behind using this product. **What do you dislike about SmartBug Media?** I have not determined anything I disklike enough to comment on this. **Recommendations to others considering SmartBug Media:** Ensure your representative is willing to go the extra mile. Although this is a priority for our buisness, it is often the great work our rep, Jessica Weiss that keeps the process moving efficiently. **What problems is SmartBug Media solving and how is that benefiting you?** Inbound media, paid media, search engine optmization ### 17. Enhancing Business Growth through Strategic Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Adam J. | Director of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about SmartBug Media?** Services provided have consistently aligned with needs, demonstrating effective solutions and a high degree of professional skill. Their expertise in inbound marketing, digital strategy, and public relations effectively enhanced our lead generation and brand recognition. **What do you dislike about SmartBug Media?** In my experience with SmartBug Media, we have encountered no dislikes. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media's adeptness in inbound marketing and digital strategy has enhanced our lead generation efforts, fostering a more effective and focused approach in attracting valuable leads. ### 18. SmartBug's Belle, Liv, Jesse and all the others behind the scenes are AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about SmartBug Media?** The creativity and their ability to understand the intricacies of our business is amazing. **What do you dislike about SmartBug Media?** Sometimes a lack of flexibility in adjusting for our new designs and product on short notice. **Recommendations to others considering SmartBug Media:** If you have a high quality, unique product and very special message you can not go wrong with the choice. **What problems is SmartBug Media solving and how is that benefiting you?** Aquiring new prospects and making email and SMS marketing profitable. ### 19. Great partner and team **Rating:** 4.5/5.0 stars **Reviewed by:** Kenzi K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about SmartBug Media?** We have really enjoyed working with Megan and the team at SmartBug. Her and her team are extremely personable, very knowledgeable, and always willing to help. **What do you dislike about SmartBug Media?** The points allotted to our account are quite expensive monetarily. **What problems is SmartBug Media solving and how is that benefiting you?** Hubspot, Email Promos, Monthly Newsletters, Lead Nurture, Conversion Paths, Thank-You Emails, Landing Pages, Resource Center Migration. These have all been crucial for getting our marketing content set up for success. ### 20. Sophia does an amazing job managing our company's Google PPC, LSA and Facebook ads. **Rating:** 5.0/5.0 stars **Reviewed by:** Yuan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about SmartBug Media?** Sophia has extensive marketing expertise, fast response and results oriented service. She is always responsive and goes above and beyond to solve problems to ensure a successfull campaign. **What do you dislike about SmartBug Media?** I have not had any downsides with Smartbug. **Recommendations to others considering SmartBug Media:** Hire Smartbug to optimize leads and increase revenue. **What problems is SmartBug Media solving and how is that benefiting you?** Sophia drives leads in the most optimum and cost effective way helping to increase our revenues. ### 21. Owner, Chief Strategy Officer **Rating:** 5.0/5.0 stars **Reviewed by:** Candice Y. | Owner, Chief Strategy Officer **Reviewed Date:** January 31, 2024 **What do you like best about SmartBug Media?** SmartBug is highly efficient producing an enormous amount of work in support of lead goals. They are also flexible, curious, resourceful, responsive and great to work with. **What do you dislike about SmartBug Media?** There isn't much to dislike about SmartBug. **What problems is SmartBug Media solving and how is that benefiting you?** Building large senior living system websites, SEO and digital paid media to meet lead generation goals to support senior living community occupancy goals. ### 22. Great team and very responsive. **Rating:** 3.5/5.0 stars **Reviewed by:** Anna H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about SmartBug Media?** They are responsive and help find solutions even if it's not technically in their scope. They work very well within the budget and so far the people on our team have been great to work with. **What do you dislike about SmartBug Media?** The Paid Media reporting has changed every time we've gotten on a monthly call. It would be nice to see more consistent reporting as well as key recommendations. They could also use better copy writers. **What problems is SmartBug Media solving and how is that benefiting you?** They helped get our email journeys up and running as well as assisted in cleaning up and optimizing our paid media. ### 23. Consistantly exceptional service! **Rating:** 5.0/5.0 stars **Reviewed by:** William N. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about SmartBug Media?** Always available and accessable when needed. **What do you dislike about SmartBug Media?** Nothing to mention. Always available when needed. **Recommendations to others considering SmartBug Media:** Highly recommend Smartbug Media for their very professional and extremly experienced team of experts. They always keep us informed and educated on how we can improve our website traffic and sales. **What problems is SmartBug Media solving and how is that benefiting you?** With the assistance of AnnMarie Berenchi we have a much better understanding of our PPC health and effectiveness. She is wonderful at keeping us updated on everything relevant to our account management. ### 24. Smartbug has helped our team create beautiful, well-designed emails and flows. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about SmartBug Media?** Smartbug did their due dillegence in the discovery process, really diving deep into our brand and capturing our essence well. They have a skilled team of designers, editors, and strategists that all bring value to the table. **What do you dislike about SmartBug Media?** Costs, but you get the quality that you pay for. **Recommendations to others considering SmartBug Media:** Smartbug can help you: - Create a strong visual/brand identify - Build unique campaigns - Structure and build out customer journeys - Consult on and implement long-term email strategies **What problems is SmartBug Media solving and how is that benefiting you?** Creating consistent brand identity in emails, designing and building all of our automated flows and customer journeys, consulting on segmentation and send strategy, and creating visually stunning, attractive messages. ### 25. Very attentive to my business **Rating:** 4.5/5.0 stars **Reviewed by:** Marci L. | Owner and Lead Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about SmartBug Media?** Very quick response times; understanding of our marketing needs. **What do you dislike about SmartBug Media?** Some limits in being able to advertise certain programs in certain areas **Recommendations to others considering SmartBug Media:** Stay connected with your rep and do regular reviews so you can find problems early and correct them. **What problems is SmartBug Media solving and how is that benefiting you?** We use SmartBug for our PPC management. Our rep is very responsive and works to optimize our results. ### 26. Effective Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Omar A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about SmartBug Media?** Their full integration with our CRM, and the dedicated rep that works and communicate with us **What do you dislike about SmartBug Media?** I wish they were invoicng me in CAD as I am in Canada **What problems is SmartBug Media solving and how is that benefiting you?** They are helping with my Lead generation via google. they are fully integrated with our CRM and directly direct the leads there ### 27. Team Approach **Rating:** 5.0/5.0 stars **Reviewed by:** Ken W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about SmartBug Media?** They act as an extension of our team...not an outside agency. **What do you dislike about SmartBug Media?** SmartBug wants to do things the right way...hesitatnt to color outside the lines. **Recommendations to others considering SmartBug Media:** Do not be shy about asking for help. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug has been helping us develop and optimize our Inbound Marketing effort. This includes website development, CRM Managment, Newsletter/Blog Development, and Email Marketing. ### 28. Fischer & Wieser Specialty Foods partnership with SmartBug jumpstarts 2023 online sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about SmartBug Media?** True experts of the Klaviyo platform that deliver results. **What do you dislike about SmartBug Media?** There is nothing I dislike about our relationship with Smartbug. **Recommendations to others considering SmartBug Media:** For small to mid-sized companies in need of email/SMS expertise, it can be overwhelming to choose the right agency partner that will deliver on established KPIs. Smartbug's approach is not your typical ad agency – the ability to work with various-sized budgets, flexibility to change priorities based on results and needs, and dedicated team members who truly are an extension of our marketing department. **What problems is SmartBug Media solving and how is that benefiting you?** The 2023 online focus included growing email customer acquisition, conversion, creative design, and relaunching the SMS program to grow short and long-term sales. ### 29. Pro Bono Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SmartBug Media?** The SmartBug Team and staff members I worked with were creative, attentive, prompt, and collaborative! **What do you dislike about SmartBug Media?** I can't think of a negative, except that I was only able to work with them for a short time. **Recommendations to others considering SmartBug Media:** The team will creatively navagate any constraints and will develop attractive on-brand deliverables for any project. Working with them for a fundraising campaign at a small nonprofit provided vital insights and support. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media worked with my team to create a digitial tools for a multi-month nonprofit fundraising campaign. ### 30. Best experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about SmartBug Media?** Phoebe is easy to work with and helps our business grow **What do you dislike about SmartBug Media?** Nothing to change, highly happy with this service **Recommendations to others considering SmartBug Media:** Definitely recommend, they are top tier **What problems is SmartBug Media solving and how is that benefiting you?** Phoebe has been a blessing to our business. She is always making sure leads are flowing in. ### 31. Seven years and counting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about SmartBug Media?** Top-notch people who are enjoyable to work with and always on top of things. Very easy to work with. Price is reasonable. **What do you dislike about SmartBug Media?** No major issues. I have been using them for 8 years and intend to continue, **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug has been a crucial agency partner for us over the past seven years. We have a lean team internally, so SmartBug functions like extended team members. They handle all of our digital marketing, content marketing and websites. They are a pleasure to work, quick, responsive and flawless at project management. They have particular expertise in in-bound content marketing, Hubspot and paid digital advertising. I highly recommend SmartBug! ### 32. Clear explanations and great results **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about SmartBug Media?** We work with AnnMarie Barenchi who gives us clear explanations and provides outstanding results. **What do you dislike about SmartBug Media?** Paying for PPC isn't fun generally, but this is the only way to do it. **Recommendations to others considering SmartBug Media:** Our experience with AnnMarie has been outstanding. She's professional, responsive, and very capable of providing great results. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media helps me with pay-per-click advertising on platforms like Google and Microsoft. ### 33. G2 Review for Bailey Thomas **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about SmartBug Media?** Bailey was communicative, easy to work with, professional and adaptable. **What do you dislike about SmartBug Media?** We experienced a high level of turnover in people assigned to our account. This led to a lot of time spent getting others up to speed. **What problems is SmartBug Media solving and how is that benefiting you?** Hubspot CRM Integration ### 34. Amazing results and knowledge of my account in a short time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SmartBug Media?** The fact that I compare the results on a monthly basis and I see that I am obtaining my objective. Also that fact that our account manager, Sebastian Kukielka, understood perfectly since day one what was to be accomplished, and is keen to attain the best results, which as a matter of fact we've attained. **What do you dislike about SmartBug Media?** Nothing so far, I find everything great. **What problems is SmartBug Media solving and how is that benefiting you?** Smartbug is helping me to position ourselves and get quality leads so my business thrives. ### 35. Helped Extend Team by 2x **Rating:** 5.0/5.0 stars **Reviewed by:** Liz A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about SmartBug Media?** Having a dedicated project manager and flexible retainer to leverage the SmartBug team for what our top priorities were in any given month. We started out needing data migration help and ended up benefiting from their in-house experts for our marketing strategy. **What do you dislike about SmartBug Media?** We had a very positive experience and any challenges we encoutered were quickly addressed. **Recommendations to others considering SmartBug Media:** SmartBug has in-house expertise for all areas of marketing, in addition to HubSpot. They do a great job of teaching as they help, so you increase the skills of your team. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug helped provide additional HubSpot admin resources to our team to help with data integration from acquistion mergers and content rebranding. ### 36. Great Client Rep and great results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about SmartBug Media?** Interaction with Rep. Nate Bayer, who is very responsive to concerns. **What do you dislike about SmartBug Media?** Maybe the California hours, and I'm in Texas, but not really any issue. **Recommendations to others considering SmartBug Media:** Give them a chance and you will get busy. **What problems is SmartBug Media solving and how is that benefiting you?** Getting leads in a horrible economy. ### 37. Chair10 and Smartbug Media for paid search: good stuff! **Rating:** 5.0/5.0 stars **Reviewed by:** Kirk S. | Senior Advisor for Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about SmartBug Media?** Smart, easy to work with and responsive. **What do you dislike about SmartBug Media?** Nothing after 1 year. They have been very responsive and are easy to work with. **Recommendations to others considering SmartBug Media:** Be clear about your objectives and they should be very helpful. **What problems is SmartBug Media solving and how is that benefiting you?** They have helped us with Google paid search. Our acquisitions have gone up, and our cost/acquisition has dropped since engaging them. ### 38. Flexible company that understand's what executives are looking to achieve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SmartBug Media?** Openness to learn about our needs and desires BEFORE selling a solution. **What do you dislike about SmartBug Media?** I can't think of any dislikes. They have been amazing. **Recommendations to others considering SmartBug Media:** Take the time to educate them on your business. Approach the project as a partnership with them. **What problems is SmartBug Media solving and how is that benefiting you?** Leading a professional services startup - SmartBug not only built a custom program for us, they took the time to understand our current position and created a solution to drive immediate results. ### 39. Our SmartBug team, Courtney and Viole, continuously went above and beyond when working with us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about SmartBug Media?** I enjoy the collaboration and caliber that SmartBug brings every day. **What do you dislike about SmartBug Media?** We sometimes found difficulty with the turnaround time of some projects, especially concerning the website. Once our concerns were expressed, they were resolved swiftly. **Recommendations to others considering SmartBug Media:** If you need an extension of your team, then SmartBug can fill the gaps in any area you're lacking. **What problems is SmartBug Media solving and how is that benefiting you?** When I last left my organization, SmartBug was in the middle of helping to launch a virtual event as well as paid ads. This is benefitting us for MQLs, visibility, and overall lead gen. ### 40. Chair 10 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about SmartBug Media?** We were impressed with the marketing campaign that Chair 10 created for our continuing education events. Their targeted, creative ads were effective and helped drive attendance. Ardeley and Katie at Chair 10 were very responsive and able to optimize assets as needed. I really appreciated the detailed monthly analytics and the final summary of the campaigns. **What do you dislike about SmartBug Media?** There wasn't anything to dislike about working with Chair 10. **What problems is SmartBug Media solving and how is that benefiting you?** This review is specifically for Chair 10. They ran a marketing campaign to drive up attendance for our continuing education events. ### 41. Great Marketing Help **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about SmartBug Media?** The staff is smart and always willing to help us reach goals **What do you dislike about SmartBug Media?** Not much visibility into the company other than our rep **What problems is SmartBug Media solving and how is that benefiting you?** Filling the gaps we have internally with all sorts of marketing expertise ### 42. They are very prompt to provide insights and adjustments very quickly or as requested **Rating:** 4.5/5.0 stars **Reviewed by:** Luis L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about SmartBug Media?** The promptness in providing insights and solutions. **What do you dislike about SmartBug Media?** They need to focus more on preventing. More monitoring of the digital campaign is required (daily) **Recommendations to others considering SmartBug Media:** Make sure you understand your marketing needs beforehand. Each business and zones are different. **What problems is SmartBug Media solving and how is that benefiting you?** Monitoring and making adjustments to help reduce cost per conversions. ### 43. Hello **Rating:** 5.0/5.0 stars **Reviewed by:** KujTim I. | Franchise Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about SmartBug Media?** It's been helping me use PPC to my advantage's and get more customers. **What do you dislike about SmartBug Media?** I wish it was more user-friendly where I can access the data and make changes. **Recommendations to others considering SmartBug Media:** It can help customers get more clients. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug media is helping us get more impressions and more calls to our Call Center. ### 44. Great ROAS for my Google pay per click **Rating:** 5.0/5.0 stars **Reviewed by:** Doug M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2024 **What do you like best about SmartBug Media?** Great customer service from Nate! He is very responsive and knowledgable. **What do you dislike about SmartBug Media?** Not sure how it all works but I really do not need to. **Recommendations to others considering SmartBug Media:** Give it a try! **What problems is SmartBug Media solving and how is that benefiting you?** Getting us leads! ### 45. Marketing Muscle for Hire **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about SmartBug Media?** Mitch is a wizard of a strategist, project manager, and marketing technology. If he did not have an answer, his network and colleagues did. Absolute subject matter experts. **What do you dislike about SmartBug Media?** There is not anything that I can notate. **Recommendations to others considering SmartBug Media:** Have a results strategy! Make sure you can measure the impact, and SBM will steer you towards your goal. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug handled our HubSpot implementation at an expert level. Some business problems we had them solve include: Measuring marketing ROI, Ecommerce marketing campaigns for B2B, sales process and program analysis, and more. ### 46. Smartbug Media stands out from amongst its competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about SmartBug Media?** They took email marketing off our plate and ran with it. **What do you dislike about SmartBug Media?** I didn't really encounter anything that I disliked. **What problems is SmartBug Media solving and how is that benefiting you?** We started our journey with SB on the ecom side. They helped us create our flows in Klavyio. They took that on completely (a-z). Their graphics is amazing and so is their content, but their # 1 asset is the customer success manager... Ours is Nick and he went above and beyond to making sure everyting worked (perfectly). We were so impressed with their service that we switched our paid media agency and signed that up with SB. ### 47. The SmartBug team is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about SmartBug Media?** I appreciate the open communication. Between the regular scheduled meetings, quarterly reviews to ensure we are all in alignment, or the random one-off questions you might have, someone from the SmartBug team is always there. **What do you dislike about SmartBug Media?** I have an all around positive experience with SmartBug Media. **What problems is SmartBug Media solving and how is that benefiting you?** In the year and half I have been working with the SmartBug team, I have seen the number of leads increase significantly, along with the quality of leads. ### 48. Great HubSpot dev partner **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about SmartBug Media?** Full knowledge of HubSpot, timeliness when turning over service orders, can easily turn a vision into reality. **What do you dislike about SmartBug Media?** Nothing so far –– they have been great and exceeded all expectations **What problems is SmartBug Media solving and how is that benefiting you?** All aspects of HubSpot for a growing small business ### 49. Service is key! **Rating:** 4.5/5.0 stars **Reviewed by:** Cathleen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about SmartBug Media?** My rep works closely and loyally with me to maximize and efforts and results. He is professional and also caring. **What do you dislike about SmartBug Media?** I don't have enough knowledge to dislike them. **What problems is SmartBug Media solving and how is that benefiting you?** Pay per click ### 50. Friendly, Prompt, Proactive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about SmartBug Media?** The proactive thinking and planning for the year, along with setting KPIs in advance. **What do you dislike about SmartBug Media?** The lumen video platform used to create video content. It felt very rudimentary and something I would see in a high-school classroom. **Recommendations to others considering SmartBug Media:** I would highly recommend SmartBug and Nicole and Lindsay were wonderful to work with and always willing to help us out and provide ideas. **What problems is SmartBug Media solving and how is that benefiting you?** Smartbug helped us get our blog content up and running along with the email workflow and website troubleshooting. ## SmartBug Media Discussions - [What is SmartBug Media used for?](https://www.g2.com/discussions/what-is-smartbug-media-used-for) - [View SmartBug Media pricing details and edition comparison](https://www.g2.com/products/smartbug/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A33%3A52+-0500&secure%5Bsession_id%5D=0b7edf8d-60e1-4e78-84c0-ce863cca7072&secure%5Btoken%5D=22bfa4d72b57544a9905e6b83416d7af28be35cb8a2991ca1c751717653acaad&format=llm_user) ## SmartBug Media Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SmartBug Media Alternatives - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.8/5.0 (256 reviews) - [KlientBoost](https://www.g2.com/products/klientboost/reviews) - 4.8/5.0 (401 reviews) - [The Free Website Guys](https://www.g2.com/products/the-free-website-guys/reviews) - 4.9/5.0 (1,343 reviews)