SmartBug Media Reviews & Provider Details

Name: SmartBug Media
Price: 5000.0 USD
Rating: 4.8 (215 reviews)

🤝 Most Decorated Elite HubSpot Partner (3x HubSpot North America Partner of the Year) 🤝 Google Premier Partner 🤝 Shopify Partner 🏅 Continue to hold all available HubSpot Accreditations 📚 More than 1,200 marketing & sales certifications 🏆 More than 150 company awards & recognitions (and counting) 🌟 More than 700 5-star customer reviews across multiple platforms At SmartBug Media, we've been navigating the digital agency space for over 15 years, mastering the art of creating resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration - we've got you covered! Now, imagine having access to a center of excellence for hire, ready to propel your organization toward success. That's us! We combine sound strategies, cutting-edge technology, and top-notch talent to set the course for your future success. And hey, it's not just about being full service; we're all about providing solutions that are specifically tailored to your needs. SmartBug's reputation? Well, it speaks volumes about our commitment to our clients. A 3x HubSpot North America Partner of the Year with over 700 5-star reviews and Elite partner status, we are the largest and most decorated HubSpot agency partner in the world. Plus, we're a Google Premier Partner and a proud Shopify partner. In a world that's constantly changing, we remain steadfast in our dedication to delivering client success and an unparalleled agency experience. It's not just about solving complex problems; it's about building relationships based on trust. So, let's journey together towards growth and resilience. After all, it's what we do best!

Seller

SmartBug Media

Discussions

SmartBug Media Community

Languages Supported

English, French, Spanish

Services Offered

Full Customer Lifecycle, Marketing&Sales Strategy, Revenue Ops & Reporting, SEO & Pay Per Click, Customer Success&Training

Locations Serviced

Canada, El Salvador, Mexico, United States, + 1 more

Overview by

Jen Spencer (CEO)

Pricing

Pricing provided by SmartBug Media.

HubSpot Onboarding

Starting at $5,000.00

Website Design & Development

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 215 real user reviews.

Typical contract price

$0k - $0k

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Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/8/2025

"Senior Marketing Specialist"

5/5

What do you like best about SmartBug Media?

What we like best about SmartBug Media is that they are true strategists and enablers. They don’t just execute tasks — they provide thoughtful guidance, recommend the best path forward, and ensure our initiatives align with broader marketing goals. At the same time, they empower our internal team by building our knowledge and confidence within HubSpot, helping us become more self-sufficient while still serving as a trusted strategic partner. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Nothing to dislike we have a great SB team. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

100% recommend SmartBug especially if you want a partner you can trust to get the job done & get it done right. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media is helping us fully enable and operationalize HubSpot Marketing Hub across our organization. They’re supporting not just strategy, but hands-on execution across key initiatives — including PPC landing pages, form builds, integrations, automation workflows, tracking setup, and overall campaign infrastructure. Their partnership ensures that our projects are implemented correctly, efficiently, and in alignment with best practices, allowing our marketing team to scale efforts with confidence and maximize performance within the platform. Review collected by and hosted on G2.com.

Verified User

Small-Business (50 or fewer emp.)

9/8/2026

"Excellent for Digital Marketing and TikTok Shop"

5/5

What do you like best about SmartBug Media?

I really like SmartBug Media because it is helping me a lot with digital marketing and TikTok Shop. I found it super interesting for many things. Additionally, the deliverables are good too. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

but overall the experience is being good Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

2/16/2026

"Incredibly Responsive Support That Provides High Level Results"

5/5

What do you like best about SmartBug Media?

How incredibly responsive and helpful Komal is which has really made our work so much easier because we are not waiting for responses for long periods of time. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I have no concerns with Komal or SmartBug Media. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

I would highly recommend others work with Komal and SmartBug if they are looking for excellent customer service and results. We came in with a lot of questions and bad habits and Komal has put everyone not only on the right track but the same track. We are learning more about our company and what we are capable of because of Komal. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

Our company is using SmartBug Media to solve connection issues with HubSpot. We have been working with Komal Thakur, and she has been extremely helpful and patient with our entire team. We are much more efficient and understanding our time and now have an entire knowledge base that we have not had. Review collected by and hosted on G2.com.

Marci L.

Small-Business (50 or fewer emp.)

5/27/2026

"Dedicated Account Rep Who Truly Listens"

4.5/5

What do you like best about SmartBug Media?

We have a very dedicated account rep that listens to us Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

It's not SmartBug; it's the difficulty of PPC in general Review collected by and hosted on G2.com.

Felipe V.

Small-Business (50 or fewer emp.)

8/27/2025

"Komal Thakur has been amazing!"

5/5

What do you like best about SmartBug Media?

SmartBug’s team is incredibly knowledgeable, organized, and supportive. Their structured approach to onboarding made a complex process feel manageable and even empowering. Komal, in particular, was fantastic—always prepared, responsive, and able to tailor everything to our business needs. The level of expertise and clarity they bring is unmatched. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There weren’t any major downsides during our experience, but as with any onboarding process, certain steps felt fast-paced at times. Having a bit more flexibility in scheduling working sessions could help teams absorb the material more fully. That said, the team was always willing to adjust when we asked. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

Working with Komal during our HubSpot onboarding was an absolute pleasure. From day one, she brought clarity, structure, and a genuinely collaborative spirit to every step of the process. Her deep knowledge of HubSpot, paired with her ability to explain complex concepts in a simple and actionable way, made all the difference as we built out our CRM from the ground up. What stood out most was her attention to detail, her flexibility in adapting to our evolving needs, and her ability to problem-solve quickly, often anticipating challenges before they even came up. Komal also created a safe space for questions and ensured we felt supported and empowered. She made a complicated process feel manageable, even exciting. I wouldn’t hesitate to recommend Komal to any team looking for thoughtful, high-impact HubSpot support. She’s a total pro and a joy to work with. Review collected by and hosted on G2.com.

Emilie C.

Mid-Market (51-1000 emp.)

8/8/2025

"Concrete results thanks to a human and committed team"

5/5

What do you like best about SmartBug Media?

What I appreciate most about SmartBug are the people I have had the chance to collaborate with. The vast majority were both extremely competent, passionate about their work, and rich in varied experiences. They are accessible, positive, and pleasant professionals, with whom it is easy to collaborate and exchange. I also like the fact that SmartBug has solid internal expertise while having the humility and intelligence to rely on partners when it is not their area of expertise. This transparency and ability to recognize their strengths as well as their limits reinforce trust and the quality of collaboration. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

SmartBug is a very action and results-oriented team, which is a great strength. Sometimes, for a client looking for a very detailed framework or more structured support, the methodology could be further specified. However, this has never affected the quality of deliverables or the results obtained. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

I have collaborated with SmartBug twice, in two different companies. Each time, they truly positioned themselves as the natural extension of our marketing team. In both cases, we were using HubSpot, and they brought in-depth expertise of the platform, going well beyond what we had internally. Their strategic vision perfectly complemented ours, thanks to their exposure to many companies in our sector and the rich and relevant experience of their team members.

The collaboration has always been smooth and pleasant, notably thanks to their responsiveness and willingness to quickly resolve both simple problems and more complex issues. They also stand out for their openness to share their knowledge, which has allowed our internal teams to grow and increase our autonomy in the long term. Review collected by and hosted on G2.com.

Madison E.

Mid-Market (51-1000 emp.)

8/4/2025

"A top tier extension of my marketing team—twice over!"

5/5

What do you like best about SmartBug Media?

The team becomes a true extension of our internal team. Viole, our strategist, took ownership of every project with a strategic lens, while Kate executed with precision and adaptability. SmartBug doesn't just "do what you ask"—they bring insights, challenge assumptions, and offer solutions that are always aligned to the bigger business picture. Their consistency, responsiveness, and collaborative spirit made a big impact on our marketing success. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Honestly, very little. If anything, some of the internal systems (teamwork ticketing systems and switching to Google Meet for calls) required a little acclimation time, but once we were in rhythm, everything ran smoothly. Any early kinks were minor and resolved quickly with open communication. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Come prepared with your goals and be open to their strategic input—they’ll take your vision further than you thought possible. Assign them a seat at the table, not just as a vendor but as a trusted partner. And if you’re lucky enough to work with Viole and Kate, you’re in exceptional hands. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media helped us scale our demand generation engine, align our content strategy to pipeline goals, and build repeatable marketing operations that supported both brand and revenue outcomes. They jumped in quickly, understood the nuances of our security offerings, and provided strategic and tactical support that freed up internal bandwidth. Their partnership helped us move faster, smarter, and with greater confidence in our campaigns. Review collected by and hosted on G2.com.

Dawn B.

Small-Business (50 or fewer emp.)

8/12/2025

"Excellent Account Oversight"

5/5

What do you like best about SmartBug Media?

I trust SmartBugs account management to keep us on the right track and they’ve helped increase the return on our investment. Jake and Matt were very accommodating to work synergistically with our local team for optimal outcomes. Jake impressed me with his excellent communication skills, foresight and knowledge of how to best help his customers. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There is nothing I dislike about SmartBug. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

I chose to meet regularly with our assigned reps. I highly recommend that! There are definitively geographical differences affecting optimal keyword selections and the reps need your input to incorporate your area's common language used. Be patient, contribute and you’ll see the results. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

Our SmartBug Rep Jake La V. Is very thorough and intuitive. He has offered many suggestions to increase our Google impression share and has improved our cost per click while offering many suggestions to successfully increase our click through rate. Review collected by and hosted on G2.com.

Paula B.

Mid-Market (51-1000 emp.)

7/30/2025

"Valued Extension of our Marketing Team"

5/5

What do you like best about SmartBug Media?

The team is very collaborative--we determine priorities and pathways together. They are able to provide solutions and answer questions quickly. In addition, they have been very flexible and supportive as we have had to work through some internal roadblocks. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I honestly haven't found a downside yet. They are very transparent about options and pricing. I never feel like I'm being "sold" or pressured. And the service they provide has allowed us to move forward much more quickly than before. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Finding a partner that "fits" is the key to success. SmartBug has been the perfect fit for our team and the way we work. I appreciate their communication, production and creativity. After just a couple months, I feel like we've learned each other well and are identifying and tackling new projects quickly to improve our website, email communications, CRM and internal reporting. They have quickly become a trusted resource. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug is working with our team to help improve and expand the functionality of our HubSpot platforms (Marketing Hub, Sales Hub and Service Hub) as well as our website (WordPress). Review collected by and hosted on G2.com.

Jenn S.

Enterprise (> 1000 emp.)

7/30/2025

"Instrumental partners for overall organization success"

5/5

What do you like best about SmartBug Media?

Viole and team have been instrumental in my organization's website strategy, lead generation efforts, content management, SEO strategy and overall success of the business! I received a new Smartbug team in late 2024 and was met with incredibly smart individuals that were ready to dive into my account. Viole listened to my concerns, my needs and goals and then collaborated with the team to build a successful strategy that we are currently executing. I cannot thank my Smartbug team enough for the quality work they produce and being an amazing partner. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

The only negative I can say about Smartbug is the change in team members. I've been with Smartbug for many years now and have had a decent amount of change on my account. I see this change as a positive as my past Smartbug teams have all grown in their careers and continue to get promoted, moved to bigger accounts or take time for their personal journeys! Kudos to Smartbug for accelerating their employees and investing in their personal growth! Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

What problems is SmartBug Media solving and how is that benefiting you?

My Smartbug team has been a key partner in the overall success of my organization. Our overall goal is to increase lead conversions and they have done just that. From optimizing our workflows, providing new and creative ideas for email marketing, coming to the table with content updates across the website, Viole and team are always ready to take on any challenge. Review collected by and hosted on G2.com.