SiteSpect Reviews & Product Details

SiteSpect Overview

What is SiteSpect?

SiteSpect is the leading A/B testing and optimization platform that enables growing businesses to test changes to their website, mobile experience, and other digital properties. SiteSpect enables you to test and personalize across the entire customer experience, from client-side look and feel to server-side functionality, engaging your website visitors with the right experience at the right time. The platform's ease of use and speed of deployment empowers marketers, developers, and IT professionals to create and run tests that help you make smarter data-driven decisions, increase engagement, improve site performance, and grow faster. SiteSpect is the most complete, powerful, and easiest solution for optimizing and personalizing your customers’ experiences. SiteSpect offers unprecedented site performance, scalability, data integrity, security, and the ability to optimize every part of the customer experience. Our solution is PCI compliant and fully redundant and can be deployed via private cloud, public cloud or on-premise behind your firewall.

SiteSpect Details
Website
Languages Supported
English
Product Description

SiteSpect's solutions include A/B testing, multivariate testing, behavioral targeting and personalization, landing page optimization, mobile web and app optimization, front-end optimization, and back-end testing.

How do you position yourself against your competitors?

SiteSpect is the fastest digital optimization solution on the market, with A/B testing, personalization, and product recommendation tools all in one easy-to-use platform. Unlike other solutions, SiteSpect sits in the flow of traffic instead of relying on slow JavaScript tags. Our patented reverse-proxy architecture gives you unmatched speed and avoids flicker.


Seller Details
Seller
SiteSpect
Company Website
Year Founded
2004
HQ Location
Boston, MA
Twitter
@SiteSpect
9,779 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Description

SiteSpect's solutions include A/B testing, multivariate testing, behavioral targeting and personalization, landing page optimization, mobile web and app optimization, front-end optimization, and back-end testing.


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Front-end Web Develloper
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The amount of granularity and customization. Our team is able to set up and roll out A/B tests with high specificity as to who we are targeting and what we are testing. SiteSpect offers the ability to set up a very large amount of metrics and filter our results to ensure that we can get the clearest picture of how our users are interacting with our site. They also offer a robust set of analytical tools such as graphs and charts to help us visualize the data. They are an account-driven company and they take the traditional approach to ensure we are satisfied with our use of the app. They even offer a set amount of consultation hours where they can help us analyze our data or suggest possible tests we can try. Review collected by and hosted on G2.com.

What do you dislike?

There is a relatively steep learning curve. It would have taken me a long time to figure out how to use it if I didn't have my teammates tell me how to use it. Their interface and onboarding certainly could use some work. Their app has two sidebars the user has to switch between in order to navigate to certain pages. It sometimes creates a guessing game as to what link is where. They would be better served using a single sidebar. Another recommendation I have is to clearly explain what each section is for and how it is used. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Work with the support team and account representatives to help learn the program. It's very difficult to figure out on your own, so this is basically a requirement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using SiteSpect allows us to test if proposed changes to our website will result in an easier user experience and higher profits. Review collected by and hosted on G2.com.

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Chief Information Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to do multivariant testing via campaigns and know the impact of making content changes before we actually make the change. I also like that SiteSpect doesn't use a javascript tag so there is no content refresh or a page flicker. Review collected by and hosted on G2.com.

What do you dislike?

The metric calculations can be difficult to configure if you're unfamiliar with doing so. We had to enlist the help of the SiteSpect team but they were more than happy to walk us through the first few metrics we wanted setup. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Test it out before your purchase. SiteSpect was willing to work with us and gave us a brief test window before we signed contract. We're very happy with the results we've gotten from SiteSpect. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We didn't know how content changes were going to impact our customers. We've always tried changes on the site and then rolled them back if it "felt" like there was a negative impact on conversions. With SiteSpect we don't have to guess anymore, we can see the direct correlation between a change and conversation impact. We can test certain changes and if they result in great conversions against the control group once we reach a statistically relevant number of impressions, we're safe to know we can make these changes in our production environment and push them live. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Response from Nicole Hanson of SiteSpect

Thank you so much for this review, Bill! It's great to hear how SiteSpect is helping you identify drop-off points and optimize the customer journey.

Sr Creative Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The feature toggles are pulled in prior to page load so there is no flicker of the tested elements. Review collected by and hosted on G2.com.

What do you dislike?

It sometimes seems like the features are underdeveloped. Which leads to some not ideal experiences within the interface. They're good at requesting feedback, but there are some features that many people have been asking for for a long time and still have not been addressed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I always recommend using the code-based editor and not the visual editor. I've run into too many issues with that aspect and would prefer using the code-based version for reliability. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Simple testing tool that allows our company to validate features before they're released to the entire user group. This also limits the risk of new features by seeing the data on a small subset before it's everywhere. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SiteSpect is a really powerful server-side A/B testing tool in which you can test pretty complex things and not only change the button colours. With SiteSpect we are able to run tests on both web and app, which is nice to have one platform for both.

Other than having a powerful tool, the people factor is also really important for such a collaboration and SiteSpect team is really competent on all levels, both technical and non-technical. They provide great support all the time. Review collected by and hosted on G2.com.

What do you dislike?

As it is mentioned in here before, the learning curve is a bit steep in the beginning. As a big organisation with all the product teams testing autonomously, it is a bit hard to onboard all the new users from different backgrounds (product owners, software developers, analysts etc.) and make them feel comfortable using SiteSpect.

Also, for topics that require support from the US product team, it takes some time to get an answer and get the ball rolling, but overall they are helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SiteSpect helps us to make data-driven and informed product and design decisions with the help of A/B testing. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Sitespect was replacing Google optimize (which did not work at all with our Platform (Single page application). It worked. Not something that Optimize or any of the other tag based tools would have managed. Pricing was competetive plus in the monthly fee there are 8 hrs of service included. and when I say service that is exactly what we are getting at SiteSpect. According to SLA but also beyond! Review collected by and hosted on G2.com.

What do you dislike?

You do need access to Frontend skills but. If you are serious about testing. You shoudln't mind. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Knowing if what we release is Great, Acceptable or Needs improvement. We have done close to a 100 tests now with an interesting succesrate. So the main problem Sitespect solves is: money in the bank and knwoing where to direct our resources. Review collected by and hosted on G2.com.

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Agile Product Owner
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Abilities to make to make server side changes without flickering effects. On-premise deployment option. Really great support and mindset - SiteSpect is really willing and working on approach that they would do everything to make their customer happy and fulfill their needs. If you need help you can get it just in minutes time. As its server side tool capabilities for A/B testing are very wide. Its also possible to use SiteSpect for Apps testing and as well to use Engine API which allows you to build variation yourself and use SiteSpect just to show it for customers and make analyses. Review collected by and hosted on G2.com.

What do you dislike?

To get used to work with tool you need some extensive training and practice. Tool itself is more for users who understand code and have technical knowledge. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for A/B testing tool with wide capabilities, want to have no flickering effect, deploy it on-premise and make server side testing, you should definitely consider SiteSpect. What is more, they really offer great support and their approach is very friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tool allows to experiment with WEB page design, layout, content and etc. A/B testing is a great way to prove ideas based on data, avoid disputes, because any idea that comes can be tested and validated. Its a good way to shift organization to data driven development approach and change mindset. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ability to test 3rd party recommendations as compared to Google Recommendations (which is maintained through the cloud centrally). Additionally able to track the performance of the A/B testing to see which outperforms - so as to save money. Review collected by and hosted on G2.com.

What do you dislike?

On rare occasions may load page and then reloads to perform test. This is not that big of an issue Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Again, performing A/B testing for 3rd party recommendations vs google recommendations to hopefully save company money in the end. The benefit is that is allows to track the performance of each test. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like the reliability of my test results--because SiteSpect sits within a websites data layer, I know that I am getting clean, quality data with no interference. I am able to segment my data quickly and efficiently with very little effort. I am also able to easily export the raw datasets for more complex analyses.

In addition, my experience with the SiteSpect team is always wonderful. If there is something I want to do, but am unsure about how to approach it, I am always able to bring those concerns to my product consultant and dedicated developer and we are able to workshop my idea in the same day. Furthermore, I find that my concerns are always addressed, and my feedback on the tool is always taken seriously. Review collected by and hosted on G2.com.

What do you dislike?

I feel that the UX of the performance matrix needs some work. I only use the performance matrix to analyze my data because I like to see the behavior of all of my users within all of my variations without needing to hover. I rely heavily on all of the statistical output in the performance matrix, some of which is not available at a glance in results overview. Even when I do my daily test check in, I conduct extensive segmentation within the performance matrix. It really needs a facelift. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I solve all of my problems with SiteSpect. Where other tools our business utilizes is subject to extensive errors, SiteSpect is our only true source of data. Our testing team has been able to examine large-scale changes to our website--like the restructuring of our product detail pages-- and smaller scale changes like button positioning to effect our conversion rates (both macro and micro). We have also been able to push testing into the forefront of our business. Review collected by and hosted on G2.com.

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AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Good support to help plan A/B testing experiments. Review collected by and hosted on G2.com.

What do you dislike?

Set takes a little while, but not too bad. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping with identifying ways to improve the customer experience, and make call to actions more effective. Review collected by and hosted on G2.com.

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Associate Data Scientist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Does the job - A/B testing. Pretty straightforward and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Preview panel is buggy. We've identified data problems and SiteSpect has been unable/unwilling to fix. Not huge, but I feel like they can/should fix them. Specifically, users being assigned into multiple variations within a single campaign. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

eComm changes Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SiteSpect has all of the technical capabilities we need, and when we can't figure out something the support team is always extremely helpful. Review collected by and hosted on G2.com.

What do you dislike?

Some features can be complicated to learn and it may take some time to fully grasp how the platform works. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the support team. You can almost definitely do everything you want to with the platform, it's just a matter of figuring out the right way to do it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A/B testing, full-funnel KPI tracking. We're able to granularly track every aspect of a site change and it's impact on all of our important metrics. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ease of tests implementation and split url testing.

Very powerful and flexible. With minimal extra development time, you are allowed to deploy almost any experiment you want. Review collected by and hosted on G2.com.

What do you dislike?

UI and UX are not the best on the market.

Some of the naming convention used is quite hard to grasp if you don't thoroughly read the documentation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

great platform for server side testing, only needs technical expertise (full stack engineers) to set up but once done, it's great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Deploying frictionless experiments. Less integration time for merging tests to live. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Test setup flexibility and custom metrics Review collected by and hosted on G2.com.

What do you dislike?

Low observability on raw data collection, lack of documentation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Optimising our digital product, e.g. comparing search algos and user flows Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Usefulness of product; helpful customer service Review collected by and hosted on G2.com.

What do you dislike?

It's not simple for non-developers to use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allows us to generate more leads with better UX Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The support behind the product is first rate. They are always on hand and willing to help. Review collected by and hosted on G2.com.

What do you dislike?

The API integration is more complicated than the proxy option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SiteSpect has allowed us to rapidly test UI enhancement and new features as well helping us to make quick temporary fixes if we need to. Review collected by and hosted on G2.com.

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EI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It just works. Setting up tests is easy, getting to the results is extremely simple. Anyone can use it, even without development experience.

One of our most important requirements was no flicker. It performs great and you can run tests without breaking your customer experience. Review collected by and hosted on G2.com.

What do you dislike?

Getting the system setup was a bit hard, but I have to say we were greatly supported by their team. It was hard because it's not the pure SaaS, they need to wire things up in the background. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Run a pilot, and before starting have a clear set of tests you want to run that are representative of the types of tests you want to run in the future. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We kicked off an A/B testing and personalization practice in order to improve the performance of the web site. Our team is now testing continuously and we have been able to improve our web-site's conversion rates. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

They have a very powerful tool with a friendly UI.This tool can help us target specific audience and we can undo our changes in a flip of a button without going through a engineering release.Their analytics suite and log visualization is very impressive. Review collected by and hosted on G2.com.

What do you dislike?

Potential to add more to thier visual editor tool Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use sitespect for AB tests , Personalisation, Functionality swaps, Test our UI enhancements , Engineering ramps and Bug fixes Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

In house hosting ability is a huge plus for us, as it makes it transparent for the user and theres no "flashing" as it's not javascript based. Stats/Analytics are great and very detailed and every researcher will love these. Very powerful when using regex. You can basically change anything in your sourcecode. Excellent customer support with very fast reaction times and always helpful solutions. The staff are all very friendly, likeable and very easy to talk to as we got know each other at one of their events. They listen to tips from their customers and try to make the tool better with every release. Review collected by and hosted on G2.com.

What do you dislike?

It has a quite steep learning curve but it's well worth the effort. Error messages could be a bit more detailed sometimes. For some tests you need the support of developers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are serious about getting into A/B-Testing you should at least consider SiteSpect and ask them for more infos or a demo. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to get our customers the best experience using our shop. With sitespect we have the ability to prove our hunches right or wrong with are both good thing. We know what we are doing and how it affects our business kpis Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Serverside testing aspect, different experimentation options, advanced event tracking . Review collected by and hosted on G2.com.

What do you dislike?

Difference between Smartphone and mobile users was not really clear initially, and the analysis/reporting interface & knowledge base could be improved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you take experimentation seriously then it makes sense to consider serverside experimentation. And SiteSpect is a trustworthy and high quality tool that comes with great and fast service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All Experimentation needs, personalisation efforts, advanced event tracking. We highly appreciate the quality of the platform. Review collected by and hosted on G2.com.

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Site Merchandising manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Platform is powerful and flexible so we can achieve most of what we wanted to test Review collected by and hosted on G2.com.

What do you dislike?

The analysis part is a bit manual, especially when pulling multi segment results. You cannot compare segment vs segment, and cannot export multiple segments results. Have to do one by one, which is time consuming. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

AB testing to improve SIte experience and conversation. We have had quite a few really good test so we are implementing the learning.s Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SiteSpect offers numerous possibilities. The support team at SiteSpect is excellent. The cooperation with our contacts works great. The support team is always able to answer questions and find solutions quickly. SiteSpect offers a yearly Customer Advisory Board which is great to communicate and to exchange ideas with other clients using SiteSpect. Review collected by and hosted on G2.com.

What do you dislike?

It's not really a dislike, but the usability of the tool is sometimes a bit challenging. Which leads me to a like again, because SiteSpect collects optimization ideas and also implements what is really great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I really can only recommend SiteSpect. All types of A / B tests can be set up and it can also be used for fast troubleshooting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SiteSpect offers us numerous possibilities to test new functions and features in advance which helps us to optimize the website more and more and also prevents us from making wrong decisions. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Almost limitless configurations and a very performant way of manipulation changes. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes too complex. No "best-practices" from Sitespect. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sitespect is very powerful and has a steep learning curve. In the beginning it's hard but you can achieve almost everything you want to do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Running AB-Test with almost no speed losses Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

In my opinion SiteSpect has the best dana analyzing functionality compared to other AB test services. Review collected by and hosted on G2.com.

What do you dislike?

It could have easier and simpler setup for patches and tests. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solve user struggles and have been able to deliver solutions to business needs. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The endless possibilities in terms of configuration, the knowledge of support staff Review collected by and hosted on G2.com.

What do you dislike?

The naming convention for navigation.

The UX isn't intuitive, the learning curve is seemingly quite steep for a 'part-time' developer like me Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Server side is really beneficial. Zero page flash.

On the business side, paying a flat rate instead of per page impression makes much more sense. The redirect testing has also been more reliable for us Review collected by and hosted on G2.com.

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