The ease of navigation around works wonders for utilsiing my time as efficient as possible. The easability of creating an automatic process from start to finish in a job allows for a happy workday

Nothing! It has been an amazing experience from day dot!

Time efficiency, ability to track steps and processes, organisation of having jobs and job information all in one place.

You can collect data for all aspects of the business

You can track a job from lead to quote to job stage

Easy to track retention

Quick response from the technical support team

It takes a lot of time setting up the system, months

You have to duplicate a lot of the setup across each company

You need a separate build for multi-currency, so again more setup time

Could be fewer clicks to get to sections.

Too many ways of getting to the same outcome, which can make training difficult

You can suggest changes, but these could never happen or take a very long time

Check the functionality fits your work sector. Ensure you have the time or someone who can be dedicated to the set up. I would say 3 months time.

Adding extra currencies

Having an overview of all leads/quotes/jobs

The ability to configure fields and functions to our needs

Can take some time to learn full potential

Good forecasting of cashflow and ability to 'look in the rearview mirror' to allow accurate and fast data analysis

Really easy to use, intuitive. Easy for managers

Not the most attractive design but that's secondary to function

Managers have so much more oversight of repairs and works being done on their sites

Flexible system, that has allowed us to scale our business with ease. simPRO are open to development based on customer feedback, whilst keeping to product good at what it is designed to do.

Can be difficult to train staff, as there's many different ways to get to the same result. Also would like to see more development of the contractor and customer portals.

Like most complex systems, 95% of the success of using simPRO is in the initial set up phase, and dedicating the correct people within the your organisation to make it a success.

Automation of work flow management from job creation to customer and contractor invoicing. We've been able to scale from 100s of jobs to many thousands of jobs per year now by creating efficient work flows, without having to hire lots of people to manage the volume of data.

Ease of scheduling and keeping track of technicians

Sometimes some of the ways to do things can be a bit long winded, there could be short cuts

Time management

Customer friendly, easy to use and to set up

Project cost are difficult to understand

We can see how much roughly materials cost and how much labour etc

Generates quotes, jobs, invoices, has a great system for controlling spare parts, adequate interface for field technicians, is fully customisable, applications to control company owned vehicles and assets I.e special tools etc.

There are certain functions it doesn’t do which other people complain about but to me they certainly aren’t deal breakers, but in saying that there are ways and means of controlling those problems. The biggest dislike for me is that you always get one or two people that don’t seem to want to get their head around the logic of how it works, it is a tool to help everyone complete their work in a timely manner in which it does. Learn to use the tool.

Job control, parts control, better communication with technicians and clients, good reporting systems.

The business is able to cope with a higher turnover more efficiently,better in house communication with office team.

Having all of our data in one place, being able to organise the engineers through the calendar. Being able to track leads through to invoice and seeing the reports.

Data feed was sold to us as the magic thing that would work to keep our catalogue up to date but it doesn't work. Some quirky stuff like having to save and finish a quote request before the forms tab appear.

Its a one stop shop for organising your labour force to and managig your business. 90% of it works brilliantly, datafeed is pants and that was a big part of us buying simpro.

Time saving on quoting project work. Less phone calls from engineers as all info is on simpro.

We like the workflow in simPRO. From start to finish, it makes sense. The ability to follow a quote, to a job, to an invoice, to payment is excellent. simPRO connects easily to our Quickbooks accounting software as well. The search function in simPRO makes everything easy to find and lookup. We also love how easy it is to work remotely using this cloud-based software.

Our technicians find the simPRO Mobile App that connects to the office software to be a bit glitchy. However, simPRO has recently made many improvements to the app, and it keeps getting better. The inventory tracking part of simPRO, although very logical and robust, can require a lot of labor to manage.

Make sure you have someone who is dedicated to making the implementation process a success. It may take some time to implement, but it is worth it.

We can schedule jobs efficiently and track their progress. We follow up on recommendations and status changes from the technicians on site much faster than in the past, providing significant value to our customers.

We track purchases and know when they are received.

We manage our technician's timesheets through the software now too. We are now able to edit punch in and out times.

We can also track missed payments on invoices, with the ability to send invoices and statements to customers via email.