Simple to use, intuitive and well presented.

Can be a struggle to get it to report on certain requirements due to it's one-size-fits-all build.

Use the SimPRO implementation team

Job management has become easy to track and manage alongside the costs of the works being carried out.

Electronic system, can manage jobs and schedules.

Some features missing, wish the system could do a few extra functions.

Ease of use

turn around time with jobs and getting paperwork out to clients

I love the help features that take you step by step, show videos and walk me through. I have been able to train all my new-hires on SimPRO with these features.

I have not found anything to dislike as of yet.

Efficiency! Our past program was becoming too cumbersome and lacked features. SimPRO has allowed all positions from sales to invoicing to become more efficient due to the streamlining SimPRO brings to our process.

Simple easy to use and navigate around the system. Extremely good for reporting & knowing sales that are forecast.

There is nothing in particular that I dislike

Look at all the tools and operating functions that Simpro can offer & the reporting functions that can offer to your business.

Excellent reporting functions. Extremely good at reporting for looking at leads coming, what has been quoted & forecast of potential sales.

Transparency across company operations. The elimination of paperwork. The ability to work remotely. & project management has been a big help with keeping up with jobs.

The inability to really have customer specific pricing per catalogue item. We have a very dynamic pricing structure to our customers and simPRO is not set up to deal with it.

Eliminating paper. Illegible field tech handwriting. Customer communications.

This platform is easy to use with plenty of instructional information available online as well as technical support. It's really easy to get started with using the programme, but there are lots of additional features that can help streamline or troubleshoot issues within how the programme is being used as well as issues with the business runnings.

The difference between enterprise and service packages is huge. There are some features that would be great (such as vehicle fleet management) that would be handy, however the whole package isn't an appropriate purchase for a smaller business. It would be helpful if smalled "add on" packages could be added to allow smalled businesses with less cashflow the opportunity to access these features as they are needed.

It's also a shame that you can't write notes on things like invoices that can be viewed from the list screen (i.e. Customer paying in 4 x $200 weekly installments, do not follow up until 4/4/21)

Customer follow up is easily managed by keeping up with different pending lists such as Jobs that need follow up, parts ordered or booking in.

How easy it is to link all aspects of our business from tenders to maintenance work after an installation

Nothing springs to mind, all very easy to use

the more you put into Simpro the better it will work for you

everything is in one place from the moment we tender a project to completing the install and ordering materials

Easy to plan and keep track of projects.

Nothing, simpro is simple and easy to use

Easy to use and straight forward.

I havnt had any problems using simpro

I like the simplicity of the interface of Simpro.

It has a lot of detailed reports, but it's easy for me to find what I'm looking for at the same time.

There are certain features they take away in updates - not very often - but our company is based out of the US while SimPro is based out of Australia, and I've been told some of the updates are to make it more user friendly towards the Australian way of formatting.

Not a huge turnoff, though.

Major problem-solving in the invoicing process within our company.

It's a huge benefit to be able to see all the invoices and jobs in a customers history.

The organization and audit trail keeping

Have issues with the Request for Claims in that they don't show a breakdown of the project

Scheduling engineers works is much improved to our old system