Flexibility there are often multiple ways to achieve the results required

At the point of writing, this review Parts are allocated to the Job rather than allocated to assets being worked on, which is the most disapointing thing about the software as it is an asset management system. They do have an ideas portal and they do make changes frequently so this may change in the future. We also find the addons such as SimTrak and EForms heavily overpriced, we would have liked these features to keep everything in one place but we can get them half the price elsewhere.

I brought the SimPro software into our business in an effort to reduce manual data entry, improved stock control and asset management - it significantly changed our business and the further we progressed with it's implementation the more options and efficiency improvements became apparent. We have saved on time, money and we need less staff to perform the unnecessary task - we let SimPro handle that so our people can be put to better use.

Significant reduction in manual data entry - and we were able to provide our Office Staff, Field Base Staff and Customers access to the same platform communicating together, whereas previously we were having to API different programs together, which was unstable.

SimPro is a very flexible and robust job costing system. From an administration point of view, I particularly enjoy the Security Group feature whereby you can enable or disable access to feature by role. Further to this, i find that the project overview is a great snapshot of job progress and profitability.

SimPro is a little short on reports and when you have created custom fields these tend to garble the information if you use the BI tool.

True labor content and accurate costing of labor and parts/external contractor costs are now being gathered correctly and in a timely manner. Automatic triggers and status codes create notifications so that developing issues are reported before they get out of hand.

For the companies i have worked for using SimPro, there has been a significant gain in transparency for both the physical operation and the financial situation of the jobs and the company as a whole.

We like centralised info, the catalog and pre build features are really helpful and can save lots of time if set up well

There are a few missing key features which now seem to be normal in other similar software solutions. Would be nice to see these making their way to simPRO in the near future but they don't appear to be in the plans

simPRO is not a quick fix or simple solution - it takes a while to learn and implement to get the best from the system., Ongoing training may also be required. However, in my experience simPRO is the best solution available

Consistency within quoting, a good solution for the whole team to use and keep all data centralised

Once a Jib and customer has been created the job is seen through all stages, from lead to Jon completion. The history of the job, and who has had a hand at what stage is all captured and easily traceable.

The scheduling could be easier, we would like our business calender to be Hooked up to SimPRO scheduling

Most of our day to day admin of jobs and the workload can be solved with SimPRO. We are slowly making it available to our field based staff which is increasing productivity and reducing admin time for our office staff

Ease of use and logic to the process of SimPro.

The only drawback we experience is a way to accept the requirements of MCS however, we are creating our own workaround on this.

Simplicity in quoting and organising projects from start to finish.

SimPRO is very versatile! It has assisted both our Service and New Construction Departments....and reoccurring jobs, invoices, timesheets for the technicians and part catalog.

We have not found anything that we dislike. We are less than one year into our transition from our old school ways, so we still have a lot to encounter. But it has been great so far! Tech support is second to none!

Centralized customer data, less guessing on what we did "last time", and fewer steps to acheive similar results.

Very easy to set up and use and very intuitive.

The mobile side is less intuitive and more fiddly.

We have full visibility of all quotes and jobs as well as having a clear picture of productivity.

On line chat problem solving but also having the the ability to actually talk to someone

The length of time for innovations is too long.... Relying on other users to have the same issue in order to get what's needed for my business is frustrating

Good service administration and field tool to manage diverse user requirements

Changes to naming conventions, bug fixes , innovations

The simplicity of the mobile app. the straightforwardness of the desktop version. And how everything flows through the one system, and you're not having to jump about looking for the next step.

On the mobile app, I would like to remove the star travel or add start travel at the end of the job to collect total working times?

I have used a couple of systems similar to this or aim to do the same thing, and simpro is by far the cleanest and easiest to interact with

invoicing on time, stock control, engineers timesheets

Simplicity, how easy it makes for returning customers and invoicing

Some attachments won't open day to day when in browser

Having used iAuditor and others, simpro runs smoother in my opinion

Clearing up having to remember things when the system of set up correctly will remind you