Simplesat Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction. (13 mentions)

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process. (12 mentions)

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback. (9 mentions)

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs. (8 mentions)

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems. (7 mentions)

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage. (2 mentions)

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow. (2 mentions)

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively. (2 mentions)

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired. (1 mentions)

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow. (1 mentions)

5 Pros or Advantages of Simplesat

1. Customer Support

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction.

See 13 mentions

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Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

2. Ease of Use

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process.

See 12 mentions

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Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

3. Easy Setup

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback.

See 9 mentions

See Related User Reviews

Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

4. Survey Creation

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs.

See 8 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you like about Simplesat?

I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a gr

5. Easy Integrations

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems.

See 7 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Verified User

4.5/5

"User-Friendly and Comprehensive Feedback Management"

What do you like about Simplesat?

I love how Simplesat is so easy to use! The platform is user-friendly and adapts to the necessities, allowing me to go through everything without gett

5 Cons or Disadvantages of Simplesat

1. Expensive

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage.

See 2 mentions

See Related User Reviews

Geoff C.

Small-Business (50 or fewer emp.)

4.0/5

"Great csat platform that integrates nicely with Connectwise"

What do you dislike about Simplesat?

Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has.

Nick M.

Small-Business (50 or fewer emp.)

5.0/5

"Great, easy to use platform"

What do you dislike about Simplesat?

The fact we have to upgrade our tier for SSO functionality

2. Integration Issues

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow.

See 2 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

Efrat B.

Mid-Market (51-1000 emp.)

4.5/5

"Technical Support Operations"

What do you dislike about Simplesat?

There are numerous issues with the Integration again and again

3. Survey Issues

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively.

See 2 mentions

See Related User Reviews

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you dislike about Simplesat?

The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very user friendly!"

What do you dislike about Simplesat?

I find it strange that the branding you configure doesn’t automatically apply to your survey templates.

4. Complex Usability

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy and fast to use"

What do you dislike about Simplesat?

Can be hard to make the setup as you like, and not always straightforward

5. Connection Issues

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow.

See 1 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

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Verified User in Consumer Services

Mid-Market (51-1000 emp.)

11/23/2021

"A nice change"

4.5/5

What do you like best about Simplesat?

I like that I can go in and evaluate and change the feedback that is received and assign it to the right person. It also helps us gather information for other teams. The tags features are great with QA's Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I wish that there was an option to select exactly what fields you want to include when downloading survey feedback. The CSV contains ALOT of unnecessary fields. Review collected by and hosted on G2.com.

Mike G.

IT Specialist III

Mid-Market (51-1000 emp.)

3/31/2022

"Great tool for getting a general pulse on service satisfaction"

4.5/5

What do you like best about Simplesat?

The ability to customize modules and insert feedback into our signature lines through our ticking system to prompt for feedback. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

No complaints come to mind. Pretty straight forward and to the point Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Hello Mike!

Thank you so much for sharing your feedback with us—we value customers like you. We're so happy to hear that you find our tool very straightforward. 🙂

Feel free to reach out if you have any questions or feature ideas that you'd like to share. As always, we're all ears!

Axel B.

Head of Supply

Small-Business (50 or fewer emp.)

4/7/2022

"Great tool for surveys"

4.5/5

What do you like best about Simplesat?

That it's very customizable and it allows the users to manipulate the widgets as needed Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I haven't encountered any feature that I dislike Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

I'd recommend navigating the site & exploring the different options it offers before deciding how to use the features Simplesat provides Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Onboarding survey (seeing how applicants feel about their onboarding process) Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Thank you for a great review, Axel! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! Thanks again!

Tara D.

Accounting Assistant

Small-Business (50 or fewer emp.)

11/29/2021

"Great Survey Provider!"

5/5

What do you like best about Simplesat?

The interface is very user friendly. They offer multiple types of surveys that help us in our industry and have easily integrated them into our ticket and project closures! I appreciate their most newsletter sent. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I do feel that their survey setups could have a little bit easier options for adding to, but there isn't much that I would change! Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We had much more accessible and better surveys sent to our clients with automation from our PSA. It's "prettier" than the built-in surveys from our PSA. We also love adding the Google and Facebook review links to the bottom of the confirmation page as a different place that reviews on public platforms! Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hey Tara!

Wow! Thank you for the kind words! It's been a pleasure to serve you so far. 😍

We've added several premade survey templates and made some surveys enhancements to make it easier for our users to generate the survey and add it to whatever software that they're using.

Feel free to reach out if you have any questions or feature suggestions. We'd love to hear new ideas! 😉

Taylor B.

Care MTM Team Lead

Mid-Market (51-1000 emp.)

11/30/2021

"Best survey tool by far!"

5/5

What do you like best about Simplesat?

I love the feature that shows you your at-risk customers. It helps identify problem areas without having to pull reports and sort through unnecessary data. Very helpful. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Maybe a more detailed description of what each feedback option means could be added or looked into. We often have customers say that we provided good service and didn't mean to select the negative option. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, Taylor!

Thank you for your kind words!! It's been a pleasure to serve you so far.

About the rating description, you can add/enable the survey text link on the publish tab to make the choices more obvious. We know mistakes happen sometimes. The customer can also re answer the survey to rectify their previous answer, or you can manually correct and edit the rating value once you've confirmed with the customer that they've inadvertently clicked the incorrect rating.

Just let us know if you have any questions about this or if there's anything else we can help with. Thanks again! 😊

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

11/24/2021

"Simplified data and clear graphics for better analysis"

5/5

What do you like best about Simplesat?

I like it that all the information is available with different points of view either to analyze an entire team's performance or by individuals. It is great to be able to see a leadership/positions area to we know who the best performers are. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Not that I dislike it really but it would be nice to be able to also see a history of survey status...Like...from time to time, our agents manage to convert a negative or neutral review into a positive one, and it'll be nice to see information about that kind of changes. I hope I am making sense. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

I feel like it can potentially help with creating programs to maintain and track the customer satisfaction Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are mainly using it to measure the team satisfaction and to create a CSAT competition based on the number of positive surveys an agent receives etc Review collected by and hosted on G2.com.

Carlos R.

Project leader

Mid-Market (51-1000 emp.)

11/4/2021

"Reviewing the use of SimpleSat in an Inbound Marketing Agency."

4.5/5

What do you like best about Simplesat?

I like that I can choose the way to send my inquest. By programming it or by embedding the poll into my emails, making them more dynamic. Doing this helps getting more answers from our clients. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

When you share with other people in the same company and some of the clients are shared, it gets a little confusing because sometimes a client reviews one account, but he logs in as if he reviewed another. Review collected by and hosted on G2.com.

Meghan B.

COO

Small-Business (50 or fewer emp.)

4/6/2022

"Cost effective and easy to use tool"

3.5/5

What do you like best about Simplesat?

Price was the main feature attracting us to SimpleSat Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Unsure but there is a low open/response rate with SimpleSat. Review collected by and hosted on G2.com.

Evelina F.

Director of Service Delivery

Mid-Market (51-1000 emp.)

4/28/2022

"Great tool"

5/5

What do you like best about Simplesat?

Ease of use. Easy to understand data and pull reports Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I don't see any downsides to using Simplesat. Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Hey Evelina! Thank you so much for this feedback! It has been a pleasure to serve you so far. It is also great to know that our tool has been helping you understand your customers even more. Please send us a message if you experience any issues so that we can work on them as soon as possible. Thanks again!