Simplesat Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction. (13 mentions)

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process. (12 mentions)

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback. (9 mentions)

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs. (8 mentions)

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems. (7 mentions)

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage. (2 mentions)

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow. (2 mentions)

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively. (2 mentions)

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired. (1 mentions)

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow. (1 mentions)

5 Pros or Advantages of Simplesat

1. Customer Support

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction.

See 13 mentions

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Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

2. Ease of Use

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process.

See 12 mentions

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Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

3. Easy Setup

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback.

See 9 mentions

See Related User Reviews

Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

4. Survey Creation

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs.

See 8 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you like about Simplesat?

I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a gr

5. Easy Integrations

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems.

See 7 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Verified User

4.5/5

"User-Friendly and Comprehensive Feedback Management"

What do you like about Simplesat?

I love how Simplesat is so easy to use! The platform is user-friendly and adapts to the necessities, allowing me to go through everything without gett

5 Cons or Disadvantages of Simplesat

1. Expensive

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage.

See 2 mentions

See Related User Reviews

Geoff C.

Small-Business (50 or fewer emp.)

4.0/5

"Great csat platform that integrates nicely with Connectwise"

What do you dislike about Simplesat?

Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has.

Nick M.

Small-Business (50 or fewer emp.)

5.0/5

"Great, easy to use platform"

What do you dislike about Simplesat?

The fact we have to upgrade our tier for SSO functionality

2. Integration Issues

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow.

See 2 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

Efrat B.

Mid-Market (51-1000 emp.)

4.5/5

"Technical Support Operations"

What do you dislike about Simplesat?

There are numerous issues with the Integration again and again

3. Survey Issues

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively.

See 2 mentions

See Related User Reviews

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you dislike about Simplesat?

The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very user friendly!"

What do you dislike about Simplesat?

I find it strange that the branding you configure doesn’t automatically apply to your survey templates.

4. Complex Usability

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy and fast to use"

What do you dislike about Simplesat?

Can be hard to make the setup as you like, and not always straightforward

5. Connection Issues

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow.

See 1 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

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Andrew Nicolás B.

Co Host

Mid-Market (51-1000 emp.)

12/2/2021

"Simplesat offers what you need for your surveys, albeit with a clunky interface."

3/5

What do you like best about Simplesat?

Data! You get to have all the information from your surveys where you need it so you can make good decisions. The interface is clean and well spread out, so it's easy to read and the icon options for satisfaction markers allow you to personalize the survey look & feel Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question in the survey linked to the data requires me manually calculating satisfactions scores. Ej. We have a survey where only the first question is linked to data and the other questions are basically meaningless for the reporting. This is of course, less than ideal. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

Embed surveys into your procedures. Make the survey side of things a part of your operation as reporting, documenting, or even billing. Data comes to life when it is nurtured continuously, and using simplesat on the regular enables your decision making to be precise, relevant and valuable. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We use it for customer satisfaction tracking and this is linked to our KPI's. Having all the surveys in one place is a huge help because all areas of the company can make use of it and even refer to other areas' surveys for improving their own. Simplesat enables us to measure, keep track and improve of the client experience. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hey Andrew!

I know this is long overdue but thank you for your feedback. We are always on the lookout for how we can further improve our service and product.

Currently, the conditional logic or follow-up question is only available on the primary question. We have plans on adding this option to the additional survey questions. We're planning on working on this feature next quarter. We'll keep you updated on this.

About the survey score, the calculation is based on the primary rating that was submitted. You can still map the additional survey questions to an opinion scale to get more insights into your customers' experience and export all the data via CSV or pull the answers via API. You can check out the analytics and reporting documentations that we have from here: https://help.simplesat.io/en/collections/1929133-analytics-and-reporting.

Please don't hesitate to reach out if you have any questions, feedback, or other feature ideas. We're all ears! 👂🏼

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/19/2022

"Simplesat is the best"

5/5

What do you like best about Simplesat?

I enjoy being able to see information in one place. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There is nothing that I would try and improve upon. Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Thank you for the awesome feedback 🔥Glad that we are making things easy for you and your team. If you need support on anything, you know how to reach us 😉.

Edwin W.

Customer Success Manager

Small-Business (50 or fewer emp.)

12/1/2021

"Awesome tool for tracking satisfaction and even better support!"

5/5

What do you like best about Simplesat?

The simplesat tool supports NPS, CES and CSAT Surveys and the custom code allows you to add the surveys to just about anything. The live chat is also incredible, and the team always gives in-depth and well-thought-out answers. The tool is constantly being improved with new features, which is also a breath of fresh air. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

If I have to find something, it would be that when creating a customer in Simplesat there is limited info you can add. You are unable to add custom fields etc. You can get around this by adding customers' vie API, but that may be difficult for some. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

The biggest problem we have solved moving over to Simplesat is false positive satisfaction surveys sent by firewalls. In the past we would get false satisfaction clicks from Firewalls checking the emails links. Simplesat doesn't have this issue as they use Recaptcha to verify the click was not a robot. We can now send surveys to all our clients, even if they have firewalls that check incoming links vie email. We also love that our CSAT surveys from our support desk and our NPS surveys are all now in a single place. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, Edwin!

As they say, better late than never! 😅 Thank you for your feedback, and we're glad to know that we have helped you solve one of your company's problems. We look forward to helping you out more.

Regarding the contact custom attribute/fields, this is also possible by importing the data via CSV. We also have contact sync integration with some ticketing helpdesk software.

Feel free to reach out if you have any questions pop up around this or have feature requests. As always, we're thrilled to hear new ideas. 😉

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/7/2022

"It has been normal. I was recently inducted as the admin."

4/5

What do you like best about Simplesat?

I like that I get an update once a week. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Perhaps a browser extension that I can open and see an overview as opposed to sending a whole bunch of emails once a week Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

9/27/2022

"Simplesat is awesome!"

5/5

What do you like best about Simplesat?

Userfriendly, great insights and looks great! Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Since the actions were introduced, I love everything! Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Thank you so much for this feedback! It's been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! 💚

samsuglio@dmatechsolutions.com S.

Small-Business (50 or fewer emp.)

11/23/2021

"Works well and visually engaging"

5/5

What do you like best about Simplesat?

It integrates with our ticketing platform making it easy to distribute and track feedback. Our response rates have increased since using it because it makes it very simple for end-users to respond to. We use CSAT and NPS, and both are valuable data points for making sure customers feel satisfied. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I think there could always be better ways to organize data. Having more variety in the dashboard and even tracking company feedback scores in a single pane could be helpful. For example, if a company has 20 users all submitting feedback scores, there could be some way to show the aggregate satisfaction across the company. There is still a way to review this data, but not relatively as easy as it could be. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hey Sam!

It's good to know that your customers find it easy to provide feedback using our survey tool. We appreciate your feedback! 😍

Good point on the data aggregation! You might know this already; it's now possible to generate the aggregated survey data. You can check this out on the Reports page and download the data via CSV. We have plans on adding more customization to the survey dashboard this year. We'll update you as soon as we start working on this.

Thanks again, and please don't hesitate to let us know if you have more feature ideas! 🙂

Lauren T.

Mid-Market (51-1000 emp.)

4/1/2022

"Easy to navigate!"

4/5

What do you like best about Simplesat?

I like that the site is simple to use! The customer service is also top notch! They take the suggestions for improvement very seriously. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Lacking some features (ex. cant trend tags). Review collected by and hosted on G2.com.

Stanley J.

Senior associate - Customer Experience

Mid-Market (51-1000 emp.)

3/28/2022

"Simplesat has helped us simplify the process of getting feedback from our users"

5/5

What do you like best about Simplesat?

The dashboard. It has a scoreboard for employees as well as customers. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

sometimes certain feedbacks that come in are irrelevant. There is no option to mark those are irrelevant or delete them. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

Simple Sat is so easy to use and set up, Most survey tool integration takes a lot of time to set up and needs a lot of your tech team's bandwidth. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are able to understand what our customer wants and what we should be improving process vise. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, Stanley!

Thank you for your feedback! Great to know that we're able to help you get invaluable feedback from your customers. 😊

Regarding feedback deletion, this is possible. You can delete feedback or edit feedback ratings that were erroneously submitted. You can learn more about this here: https://help.simplesat.io/en/articles/2300356-deleting-feedback https://help.simplesat.io/en/articles/3800053-change-the-rating-or-the-team-member-associated-with-the-response

Thanks again, and please don't hesitate to let us know if you have any questions or any other feature ideas. We're all ears! 👂🏼

Katie F.

Lead Technical Support

Mid-Market (51-1000 emp.)

7/14/2022

"Simple Csat!"

5/5

What do you like best about Simplesat?

I enjoy that this product is low impact! Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I would like to be able to categorize employees Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Thank you for your candid feedback, Katie! Great to know that we're able to help you connect with your clients. 😊

Regarding the employee categorization feature, we've added this to our product development roadmap. I've sent you a direct email as I'd love to hear more about your feature ideas/suggestions. Thank you again, and looking forward to learning from you. 🙏

S. David B.

Director of Business Technology & Operations

Mid-Market (51-1000 emp.)

3/31/2022

"Awesome - Low Cost, Quality, Does Exactly What It Is Supposed To"

5/5

What do you like best about Simplesat?

Easy to use, configure, doesn't nickle and dime you over number of surveys, how many sent, number of users, etc. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I wish there were more plug and play integrations, but I was able to get it integrated with my system (Comodo) in about 30 minutes. Super easy. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, David!

Thank you for your candid feedback. It's been a pleasure to serve you so far! 😊

Regarding the plug-and-play integrations feature, we have this feature added to our product development roadmap. We're currently working on creating custom software integrations to make the process of adding the survey to your helpdesk seamless. We'll keep you updated with any progress that we have.

Thanks again, and please don't hesitate to let us know if you have any questions or any other feature ideas. We're all ears! 👂🏼