Simplesat Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction. (13 mentions)

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process. (12 mentions)

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback. (9 mentions)

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs. (8 mentions)

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems. (7 mentions)

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage. (2 mentions)

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow. (2 mentions)

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively. (2 mentions)

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired. (1 mentions)

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow. (1 mentions)

5 Pros or Advantages of Simplesat

1. Customer Support

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction.

See 13 mentions

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Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

2. Ease of Use

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process.

See 12 mentions

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Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

3. Easy Setup

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback.

See 9 mentions

See Related User Reviews

Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

4. Survey Creation

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs.

See 8 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you like about Simplesat?

I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a gr

5. Easy Integrations

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems.

See 7 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Verified User

4.5/5

"User-Friendly and Comprehensive Feedback Management"

What do you like about Simplesat?

I love how Simplesat is so easy to use! The platform is user-friendly and adapts to the necessities, allowing me to go through everything without gett

5 Cons or Disadvantages of Simplesat

1. Expensive

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage.

See 2 mentions

See Related User Reviews

Geoff C.

Small-Business (50 or fewer emp.)

4.0/5

"Great csat platform that integrates nicely with Connectwise"

What do you dislike about Simplesat?

Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has.

Nick M.

Small-Business (50 or fewer emp.)

5.0/5

"Great, easy to use platform"

What do you dislike about Simplesat?

The fact we have to upgrade our tier for SSO functionality

2. Integration Issues

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow.

See 2 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

Efrat B.

Mid-Market (51-1000 emp.)

4.5/5

"Technical Support Operations"

What do you dislike about Simplesat?

There are numerous issues with the Integration again and again

3. Survey Issues

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively.

See 2 mentions

See Related User Reviews

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you dislike about Simplesat?

The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very user friendly!"

What do you dislike about Simplesat?

I find it strange that the branding you configure doesn’t automatically apply to your survey templates.

4. Complex Usability

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy and fast to use"

What do you dislike about Simplesat?

Can be hard to make the setup as you like, and not always straightforward

5. Connection Issues

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow.

See 1 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

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tolga d.

IT Director

Mid-Market (51-1000 emp.)

10/26/2022

"Simple easy software to collect feedback from customers"

4/5

What do you like best about Simplesat?

Easy to use, a lot of integration options Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Reporting options are limited, if you need detailed reports web portal not offer much options Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/5/2022

"Great feedback where others have been unable to capture customer attention"

4.5/5

What do you like best about Simplesat?

Simplesat is a simple plugin that works easily after installation. Doesn't require that you do a whole lot of programming, and it's easy to integrate into ticketing systems. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The costs would be the only thing I don't like. It's not terrible, but the thought of paying as much as we have to these days to get the required metrics for tracking customer satisfaction is ridiculous. It should be backed into the platforms we use to run our businesses. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

Compare it to something like CrewHu and you'll find that Simplesat performs most of the same functions at 1/3 of the cost. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

How do you know if your clients are truly happy with your service? Are they happy mid-service, after service? Would they recommend you? Review collected by and hosted on G2.com.

Jesse W.

Operational Support and Dispatch Officer

Small-Business (50 or fewer emp.)

7/1/2022

"Great IT Support Company Tool"

5/5

What do you like best about Simplesat?

Simplesat allows me to manage my support teams customer satisfaction easily. I also like the API functionality to get alerts in MS Teams. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I would love to see some sort of target functionality for my staff to reach. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Thank you so much for this awesome feedback, Jesse! It's been a pleasure to serve you so far! 🥰

The gamification feature is on our product development roadmap. We'll keep you updated with any progress that we have on this. I sent you an email as I'd love to hear more about your ideas/insights on this feature. Thank you again, and looking forward to learning from you. 🙏

Tomer B.

Mid-Market (51-1000 emp.)

2/17/2022

"SimpleSAT is one of the best surveys company I have worked with"

5/5

What do you like best about Simplesat?

Simplicity combined with customizability. Simplesat's friendly interface makes it easy to implement new stuff and if we need help - we get it. We've got Simplesat deeply integrated with Zendesk, and they have added new features we've asked for almost on the fly!!! ( Kudus ) The reporting is invaluable for our team to track customer satisfaction and agent performance. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing comes to mind really. A direct integration with Jira would help us offload some of the automation we currently have set up with "Integromat" to overcome it. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

A copy-paste from my email to their support team: "As always!!! I'm pleased to work with you guys!!! much appreciated!" Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We were never happy with Zendesk's native CSAT solution. Simplesat has just what we need! We have much better visibility over our customer satisfaction than we did before. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, Tomer!

We highly appreciate your feedback! Glad that you and your team are satisfied with our product and services. 😊 As for the Jira integration, what integration/s are you looking for, specifically? We're interested to know as we're currently working on some custom integrations. You can still add our surveys to Jira. Here's how: https://help.simplesat.io/en/articles/3815931-add-a-simplesat-survey-to-jira-service-desk

Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears! 👂🏼

Aranzazu C.

Head of Product Operations

Small-Business (50 or fewer emp.)

4/4/2022

"Simplesat is great, it's easy to use and insightful!"

5/5

What do you like best about Simplesat?

Simplesat has been great, it's easy to set up surveys, I love it that I can customize the icons I want for my survey. I use hubspot with this; it's fairly priced! Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I don't dislike anything from CSAT, I don't think there's anything missing. Perhaps just being able to group surveys to only see the feedback highlights from the group I want to review. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

I would definitely suggest you use Simplesat, it's easy to set up and quite insightful! Recommended! Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

I am able to track the customer service given by my agents. I can see if my agents are being efficient and professional. We can allocate more time for other things as needed. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Thank you for this awesome feedback and recommendation, Aranzazu! 🤩

Great to know that we're able to help you track your customer support performance and collect insightful customer feedback.

About your feature request to group the surveys, we have this added to our product development roadmap. We'll keep you updated with any progress. 😉

Thanks again for sharing your experience and for the support so far! We’re here if you need anything or have any feature ideas. 🎉

Cory H.

Inside Sales Manager

Small-Business (50 or fewer emp.)

4/20/2022

"Easy to use!"

5/5

What do you like best about Simplesat?

Easy to use reporting, simple emailing, and great layouts. Making my email structure only took minutes. Very happy with this software and have gotten great responses from customers. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Possibly making an easier way to send out another batch of emails when using the same setup, right now the option is buried under a couple of tabs. Overall a great service. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

Easy to use reporting, simple emailing, and great layouts. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We can get direct feedback from our customers without having to individually solicit responses from each. We have learned where we can focus our attention to make our business better. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, Cory!

Thank you so much for your feedback! It has been a pleasure to serve you so far. 🥰 Great to know that you're getting invaluable responses from your customers.

We appreciate your candid feedback about the email settings, we've added this to our product development roadmap as a feature enhancement. 😉 Feel free to reach out if you have any questions or feature ideas that you'd like to share. As always, we're all ears! 👂

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/5/2022

"Allowed us to receive customer sentiment even when using a system that was not officially supported."

4/5

What do you like best about Simplesat?

Being able to use SimpleSat to receive customer sentiment after closing a ticket in SyncroMSP despite SyncroMSP not being an officially supported platform at the time of the review. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I wish it were simpler to setup ticket resolution reviews through SyncroMSP. This is mainly a limitation on Syncro's end, but an official integration would make the process much smoother. Luckily this is already in development. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

Verify that SimpleSAT has native integration with whatever system you are currently using. Using the HTML method of sending can be a bit complicated. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

With SimpleSAT, we have been able to track our customer's sentiment toward the service that they received from our helpdesk. Without SimpleSAT, I don't think there is any other way we could easily make sure our customers are happy. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, there!

Thank you for your feedback! It's good to know that we're able to help you collect insightful customer feedback. 😊

Regarding Syncro MSP, recently released the Simplesat <> Syncro integrations. This will allow you to updated custom fields with rating details, create follow-up tickets from feedback, add notes, and pull ticket details. You can learn more about this here: https://help.simplesat.io/en/articles/6185858-syncro-integrations

Feel free to reach out if you have any questions or feature ideas. We're all ears! 👂

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/1/2022

"Decent Survey Platform"

3.5/5

What do you like best about Simplesat?

Quickly can send out email surveys. There is some level of creative freedom to design the emails going out without delving into CSS/HTML. The dashboard gives a nice quick view of how people are responding to the survey. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

It feels somewhat limiting as a survey platform because there doesn't seem to be logic jumps, display logic, etc that gives me the power to route the participant different questions depending on their responses. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

10/6/2022

"Reliable and engaging"

5/5

What do you like best about Simplesat?

I appreciate the user experience. Our customers often comment on our animated rating scale. I believe this sparks more interaction with the widget. I also like the integration with our Autotask platform. The system is easy to set up and easy to use. Great support. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I don't have any negative comments. Solution performs as expected. Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

We’re really grateful and appreciate you taking the time to share your thoughts about our services. 💚 Should you need any help or have future suggestions, we're all ears. 👂

Alex W.

Director

Small-Business (50 or fewer emp.)

7/20/2022

"Simple, effective and really useful"

4.5/5

What do you like best about Simplesat?

Easy to deploy, and a great way to gather customer feedback. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Reporting is OK, however exporting to PDF for customer use could be made more simple. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Thank you so much for this feedback, Alex! It's been a pleasure to serve you so far. 😊

I'd love to hear any insights you can provide to improve our reporting features. We have plans on improving this feature, so any ideas/suggestions you can provide will be greatly appreciated. I sent you an email about this. Looking forward to learning from you. 🙏