SightCall Reviews & Product Details

SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.

Seller

SightCall

Discussions

SightCall Community

Languages Supported

German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Turkish, Chinese (Simplified), Chinese (Traditional), Portuguese (Brazil), Portuguese (Portugal)

Overview by

Charlotte Thorpe-Costa

Pricing

Pricing provided by SightCall.

Basic

$0.00

Other Per Year

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Top-Rated Alternatives

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User Insights

Average based on 21 real user reviews.

Perceived Cost

$$$$$

SightCall Integrations

(9)

Integration information sourced from real user reviews.

SightCall Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is SightCall, and what problem is it built to solve?

SightCall is an augmented reality-powered visual assistance platform for remote troubleshooting and customer support. It uses real-time video to help businesses visually diagnose and resolve issues from a distance, with the aim of improving service efficiency and customer experience.

What languages does SightCall support?

SightCall supports 13 languages, including Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, and others.

What company sizes and industries is SightCall the best fit for?

SightCall’s strongest fit in reviewer-reported company profiles is among small and mid-market businesses, with marketing and advertising standing out among the industries represented. The most represented segments include:

Company size — Small business: A prominent segment among positively rated users.
Company size — Mid-market: Also strongly represented among positively rated users.
Industry — Marketing and advertising: The most represented industry in the positive reviewer profiles.
Industry — Information technology and services: Another recurring industry segment.

What customer support options does SightCall provide, and how do users find the overall support experience?

SightCall provides support through its knowledge base and email/help desk. The support experience comes across as helpful and professional, with users describing responsive assistance; setup complexity and support around regulatory issues can be more challenging.

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Diego C.

Publicist

Publishing

Mid-Market (51-1000 emp.)

Originally submitted 9/10/2019

"Real-time videos"

5/5

What do you like best about SightCall?

Formidable software, what I like most is that it is very easy to use, in addition to having a technical support with a quality first, it has become a vital tool for our company, both for communication with my work staff and to meet the needs and complaints of customers in real time; It also has a very high quality of audio and video, which allows for excellent development during communication. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

We found few negative details because the experience has really been very good. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

Highly recommended, it is a really useful tool, as well as easy to use, it is a powerful support for the communication of any company, between employees and with customers, really recommended. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

It is a very complete system, it gives you great possibilities from a small interaction to large videoconferences, high quality video and audio, in addition to important features such as taking screenshots during the video call and even a complete recording of it, we are delighted with Sigthcall Review collected by and hosted on G2.com.

Carlos Luis E.

Desarrollador de aplicación de software

Mid-Market (51-1000 emp.)

9/8/2019

"Video calls and effective communication!!"

4.5/5

What do you like best about SightCall?

This software is an excellent tool that provides clear real-time video calls without delays or issues, and it is very easy to use. With this application, it is possible to establish communication with clients and coworkers, offering solution alternatives, providing quality and effective communication through video and audio. It allows us to communicate effectively and thus avoid physically going to other places, since with this application we can establish a video call and address important matters. It is very easy to use and install, and the graphical interface is ideal for anyone to handle without complications. It is perfect and innovative. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

The time we have been using this application, it has never failed, so I cannot make any negative comments. It is ideal and excellent for establishing communication with clients, associates, and coworkers. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

It is an excellent tool for making video calls, resulting in completely effective and real-time communication. The application is very easy to use, and it can be used by anyone without prior induction or learning. It is very intuitive and can also be installed on a mobile device, which makes it easier to use and accessible to anyone. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

Currently, it is the pilot tool for establishing communication with clients, partners, employees, and other company locations. It is very effective and very easy to use, allowing real-time and live communication, and it keeps records and times of calls made. It is the default application for communicating with many clients without the need to go to a specific place, which provides the ability to have contact at any time regardless of the location. Review collected by and hosted on G2.com.

Deborah W.

IT Network Specialist

Mid-Market (51-1000 emp.)

9/8/2019

"We accompany our clients in any process they need to avoid mistakes ... Perfect communication!"

5/5

What do you like best about SightCall?

I like it because I can communicate with coworkers and clients in real time and help in the project process that we are doing, I can also do it from anywhere. It makes me feel safe because I can see others and they see me. It is easy to use and with excellent audio quality without interference in communication. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

Most clients adapted to this form of communication, but others did not, and those that cost them a little more, had to do more detailed training to be able to handle Sightcall more easily. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

I recommend that when they implement it in the company, they are accompanied by trained personnel, since it may be that the process is new for you and you configure this software incorrectly. It must be advised by experts in the field. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

We work directly with clients, because we remain in direct contact with them when we make video calls, that is the main advantage, because there are no doubts when creating advertising campaigns, projects and important meetings. We keep improving because we feel that Sightcall has more potential to offer us. Review collected by and hosted on G2.com.

Alex David M.

Sales And Marketing Specialist

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/5/2019

"Video chat, the best way to connect with people."

5/5

What do you like best about SightCall?

Providing the customer with good service provides greater growth in business and companies. With this tool we can give our clients an assisted navigation and thus we can attend their requests and requirements as well as solve their doubts. With sightcall we can have a video chat with our potential consumers and a much more affective communication since the client feels how important it is for us, also generates more confidence and this makes our company profitable. It is not necessary that our team be an expert to use Sightcall since it is very easy to use, intuitive and fluid. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

Sightcall is perfect, everything in this tool is very fluid and effective, from video chat to instant messaging. There are no disadvantage points. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

This tool is powerful in terms of communication, provides security and confidence for both our clients and us. It is easy to use, intuitive and fluid. The video is powerful, the audio with a consistent volume and instant messaging is fast. Without a doubt, it has a very professional team pending its full operation. The cost is low and according to your profits. I totally recommend it. It is a very good alternative in terms of customer service. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

Previously, with the traditional customer service channels we did not give the importance that everyone deserved, now, our customers can see us through video chat regardless of where they are, which is great since it is not necessary to quote them until our offices to have a communication or achieve integration at the time of a direct collaboration. Review collected by and hosted on G2.com.

Fabian D.

Marketing Specialist

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/4/2019

"A very complete tool to optimize communication in the company."

5/5

What do you like best about SightCall?

Sightcall is so complete that I like everything. I can give my clients a better experience of accompanied navigation and not only that, but I can also work hand in hand with them in their projects and campaigns since the client can see me and any other member of my team and thus provide solutions almost immediately. Additionally I can share with them files, data and documents in a safe and easy way. The traditional methods of communication with our clients were good but now with the opportunity to be able to see each other's faces simultaneously, it provides greater security and confidence to be able to attract new clients and retain potential clients. With Sightcall I can organize up to meetings with my clients without having to leave their home or office. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

The only disadvantage that I find in this magnificent tool is that if we do not have a very stable internet connection we cannot provide a pleasant experience since the video tends to be slow and hang. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

The ease of use and communication that Sightcall gives us can be found in a few softwares intended for the same function. A very friendly and really functional interface plus the utilities it provides make this tool indispensable for achieving a more effective and affective communication process. Our clients feel identified with us and like the way in which our attention meets their needs. Additionally, Sightcall has a very low and accessible cost, it really is a very low price for all the benefits we find in it, without the support that is always active to solve our failures and doubts. This tool is highly recommended by me and my team. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

The communication with our clients is very important, now we have optimized this process, all the members of my team can collaborate directly with our clients and thus create projects and campaigns that are oriented according to the needs of our clients. This way of direct collaboration provides greater security and confidence to our clients when making the decision to work together with us and this increases our profitability. Review collected by and hosted on G2.com.

Joel M.

Sales And Marketing Specialist

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/3/2019

"Video calls to optimize communication."

4.5/5

What do you like best about SightCall?

I love the way I can provide a better experience of communication and attention to our customers, now our entire team is focused on providing a better experience to our customers, so we can capture the largest number of customers and customers. It is incredible how we can interact through video chat, share files with full security and achieve greater interaction and collaboration, with a face-to-face communication which guarantees more security. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

The only negative point I find is that sometimes the video is slow and the audio loses volume, the rest is magnificent and very powerful. Its use is very intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

This tool is very useful for me and for my entire team. I highly recommend it. Low price. Professional and trained support. This tool allows to keep all my team in tune with our customers and thus provide excellent attention. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

With Sightcall we have been able to integrate and join our clients much more, we have made our clients and great clients more trust in us since the person-to-person collaboration is greater. With the ease of being able to see our customers at the time of serving them and providing a better user experience and a more fluid navigation on our website we have achieved that our clients act with us and collaborate in our campaigns designed for them. Review collected by and hosted on G2.com.

Eduardo L.

Sales And Marketing Specialist

Small-Business (50 or fewer emp.)

8/30/2019

"Communication through video calls that connect more people."

4.5/5

What do you like best about SightCall?

Without a doubt, the utilities that this tool offers me I can't find in any other. Its ease of use and its interface allows me to solve problems with incredible remote assistance with total security and speed. With this magnificent tool, the customer service experience improves a lot since it is more aimed at being personal than just messaging. The way it provides solutions is perfect and innovative, it indicates step by step what we should do. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

I have nothing bad to tell about this tool, it seems so easy to use and perfect. I hope they keep improving every day. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

I can openly recommend this tool since we can obtain good results, its ease of use, the qualified staff that forms the support team and the ease of communication that we can obtain with Sightcall we do not find in many places, Additionally the cost is not high. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

Sightcall has facilitated communication between the members of the work team and with our clients, without a doubt we have had a breakthrough, this allows us to be more aligned and attract more customers much more easily. In addition, its technical help is professional, which helps to understand this software more easily and to be able to put into practice all the utilities it offers us. Review collected by and hosted on G2.com.

Carolina M.

Publishing Manager

Mid-Market (51-1000 emp.)

8/29/2019

"technical support at work and at home instantly"

5/5

What do you like best about SightCall?

This software is wonderful and I love it because it provides help to solve problems of any kind, showing the steps to follow on the screen in a graphic way, with drawings and annotations, I can zoom in and thus better understand what I should do. Besides that it is simple to use, the answer with the help is quite fast and that helps me to solve my doubt or problem immediately. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

I really like everything, it is a very useful tool in any field, I always get very fast help when I need it. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

Do not be afraid to use this application no matter how small the problem, sightcall is always willing to help you when you need it, whenever I need them I can call them and I solve my problem very quickly. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

With sightcall I have managed to solve from problems at home to problems at work, their technical help is wonderful, I have benefited greatly from this software, the help they provide is very complete, it has a wide range of functions to make conferences with the team technical and thus solve the problem in the best way. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

9/10/2019

"Sightcall is very good, no major issues so far."

4/5

What do you like best about SightCall?

The features to the call options are easy to use and navigate where even beginners can be able to understand and work through the platform with ease. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

The only disadvantage that I find is that if we do not have a very stable internet connection we cannot provide a pleasant experience since the video tends to be slow and hang. This is an issue with the connection and not the software itself. Review collected by and hosted on G2.com.