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Compare SightCall and TechSee 
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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Mid-Market (70.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SightCall
Star Rating
(21)4.6 out of 5
Market Segments
Small-Business (55.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SightCallTechSee
Star Rating
(10)4.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TechSeeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SightCall excels in "Multi-Monitor Support" with a score of 9.7, allowing technicians to efficiently manage multiple screens during remote sessions, while TechSee's performance in this area is not highlighted as strongly.
- Reviewers mention that TechSee offers superior "Remote Printing" capabilities, scoring a perfect 10.0, which is particularly beneficial for users needing to print documents during remote support sessions, whereas SightCall's score of 6.7 indicates room for improvement.
- G2 users highlight that TechSee's "Session Recording" feature, rated at 9.3, provides a robust solution for training and quality assurance, while SightCall's score of 7.7 suggests it may not meet the same level of user expectations in this area.
- Users on G2 appreciate SightCall's "Screen Sharing" functionality, which, despite a lower score of 7.0, is noted for its ease of use, while TechSee's perfect score of 10.0 in this category indicates a more seamless experience for users.
- Reviewers say that TechSee's "Remote Reboot" feature, rated at 9.7, is a standout for troubleshooting, allowing technicians to resolve issues without needing physical access to devices, while SightCall's score of 7.0 suggests it may not offer the same level of convenience.
- Users report that both platforms have strong "Quality of Support" ratings at 9.4, but TechSee's overall higher G2 rating of 4.9 compared to SightCall's 4.6 indicates a more favorable perception of its customer service experience.
Pricing
Entry-Level Pricing
SightCall
No pricing availableTechSee
No pricing availableFree Trial
SightCall
No trial information availableTechSee
No trial information availableRatings
Meets Requirements
9.3
18
10.0
9
Ease of Use
9.4
18
9.6
9
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
9.4
18
9.4
9
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
9.4
18
10.0
9
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.0
5
10.0
5
7.7
5
Not enough data
7.7
5
9.3
5
9.0
5
Not enough data
7.3
5
Not enough data
Not enough data
9.7
5
Maintenance
7.0
5
9.7
5
6.7
5
10.0
5
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Remote Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Hardware Integration
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SightCall and TechSee are categorized as AR Collaboration Tools, Remote Support, and Remote Video Support
Unique Categories
SightCall is categorized as SAP Store
TechSee is categorized as Help Desk and Customer Self-Service
Reviews
Reviewers' Company Size
SightCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TechSee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.0%
Information Technology and Services
15.0%
Consulting
5.0%
Writing and Editing
5.0%
Transportation/Trucking/Railroad
5.0%
Other
35.0%
Consumer Services
30.0%
Telecommunications
10.0%
Staffing and Recruiting
10.0%
Outsourcing/Offshoring
10.0%
Electrical/Electronic Manufacturing
10.0%
Other
30.0%
Alternatives
Discussions
SightCall has no discussions with answers
TechSee has no discussions with answers
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