--- title: Shopgenie Reviews meta\_title: 'Shopgenie Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Shopgenie works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 5 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- ### Shopgenie Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **Google reviews feature** of Shopgenie, enhancing trust and customer engagement. [(1 mentions)](https://www.g2.com/products/shopgenie/reviews?filters%5Bsentiment_snippet%5D=1594612&qs=pros-and-cons#reviews) Users find the **insufficient information** on call tracking capabilities limiting for their needs. [(1 mentions)](https://www.g2.com/products/shopgenie/reviews?filters%5Bsentiment_snippet%5D=1594500&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Shopgenie ##### 1. Features Users appreciate the **Google reviews feature** of Shopgenie, enhancing trust and customer engagement. [ See 1 mentions ](https://www.g2.com/products/shopgenie/reviews?filters%5Bsentiment_snippet%5D=1594612&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Product" What do you like about Shopgenie? We really like the google reviews feature ### Top Cons or Disadvantages of Shopgenie ##### 1. Insufficient Information Users find the **insufficient information** on call tracking capabilities limiting for their needs. [ See 1 mentions ](https://www.g2.com/products/shopgenie/reviews?filters%5Bsentiment_snippet%5D=1594500&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Product" What do you dislike about Shopgenie? We can't use our main number to track calls, which would be nice to have. ## Top-Rated Alternatives [ ![AutoLeap](https://images.g2crowd.com/uploads/product/hd_favicon/00f308c2f9a1412e74472ead4a9f1327/autoleap.svg "AutoLeap") AutoLeap 4.8/5(750) ](https://www.g2.com/products/autoleap/reviews) [ ![Tekmetric](https://images.g2crowd.com/uploads/product/hd_favicon/5ee9285bb4808dac54367783d145a0a6/tekmetric.svg "Tekmetric") Tekmetric 4.9/5(494) ](https://www.g2.com/products/tekmetric/reviews) [ ![Shopmonkey](https://images.g2crowd.com/uploads/product/hd_favicon/6b6a173e7dd0cd21446c70176e2a46a0/shopmonkey.svg "Shopmonkey") Shopmonkey 4.6/5(410) ](https://www.g2.com/products/shopmonkey/reviews) [ View All Alternatives ](https://www.g2.com/products/shopgenie/competitors/alternatives) ![Jennifer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer B.") JB Jennifer B. Owner/President Small-Business (50 or fewer emp.) 6/13/2025 "Our Online Bookings have doubled since signing up with Shopgenie" 4.5/5 What do you like best about Shopgenie? Shopgenie is easy to use and onboarding was simple. Review collected by and hosted on G2.com. What do you dislike about Shopgenie? It will be a fantastic tool once it is totally integrated into Tekmetric. Review collected by and hosted on G2.com. What problems is Shopgenie solving and how is that benefiting you? The online bookings go right onto our schedule in Tekmetric. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 10/4/2024 "Great Product" 5/5 What do you like best about Shopgenie? We really like the google reviews feature Review collected by and hosted on G2.com. What do you dislike about Shopgenie? We can't use our main number to track calls, which would be nice to have. Review collected by and hosted on G2.com. What problems is Shopgenie solving and how is that benefiting you? Communicating with the customers through text. Google reviews, our rating has gone up. Making appointments right through the google website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Antonio D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonio D.") AD Antonio D. Limited Partner Small-Business (50 or fewer emp.) 10/19/2023 "We want to fix cars... let Shopgenie handle everything else!" 5/5 What do you like best about Shopgenie? Shopgenie has been an incredible asset at our shop. I am 33 years old so I am pretty good at navigating my way around the internet with websites, marketing and SEO. However I am now reaching the point where I am taking on more responsibilities at the shop where I cannot continue to stay on top of all the changes happening in the tech world. This is where Shopgenie comes into play. In the past I used to do everything myself... website, google ads, appointment scheduling, appointment reminders, review reminders, quote requests... etc. Little by little I gave up responsibilites of each of these... I would find companies that would be good at these things... Kukui for website, mailchimp for email blasts, SEO expert for google ads...It was better but time consuming and too many people to juggle around. So when I found Shopgenie... an all in one platform to do it all, it was a relief. Under one roof, all these little time consuming tasks get handled! We just want to fix cars... I no longer want to have to waste my time having to figure out what the new marketing tool is. I have a family at home with a newborn... I just want to fix the car well and make the customer happy and go home to my family. The product is worth every penny... if you are thinking of starting a shop or want to consolidate all your marketing products... it is time to switch to Shopgenie. This incredible young team understands the next generation of customer service. Adapt or die! Review collected by and hosted on G2.com. What do you dislike about Shopgenie? I got on pretty early so not all of their features were available so it took some time for me to take advantage of all Shopgenie has to offer. Today the product rocks and is ready to supercharge your auto repair shop right from the start. Review collected by and hosted on G2.com. What problems is Shopgenie solving and how is that benefiting you? Website Review Reminders Self booking tool Appointment reminders Service reminders Advertising Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GB Greg B. Small-Business (50 or fewer emp.) 10/19/2023 "ShopGenie Is Leading The Pack" 5/5 What do you like best about Shopgenie? The appoinment scheduler is the primary driver of ShopGenie to date. Intuitive and easy to use. However when you combine the attributes of ShopGenie with a platform like TekMetric and an easy to build and navigate, along with being very friendly to Google and all search, you now have an all in one platform that's hard to beat. I'm here for the future, not rely on the past. Review collected by and hosted on G2.com. What do you dislike about Shopgenie? ShopGenie is still raw in development and anyone that engages must be prepared for constant changes that may or may not be succesful when first launched. That doesn't make it dislikable, it just means that patience is needed as the platform matures. Review collected by and hosted on G2.com. What problems is Shopgenie solving and how is that benefiting you? We now have a much more robust scheduler which in turn offers a more thorough and detailed response from our clients and prospects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bill N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill N.") BN Bill N. President Small-Business (50 or fewer emp.) 10/16/2023 "Online is onboard and on 24/7, 365." 5/5 What do you like best about Shopgenie? I love the pace at which ShopGenie brings feature requests to market. I love the attention that this small, but nimble upstart is reshaping how we book online appointments in the automotive aftermarket space. And lastly, I love the level to which ShopGenie aligns itself with the most forward-thinking shops around the country, in order to make this product better, and more importantly, to improve guest experience. Review collected by and hosted on G2.com. What do you dislike about Shopgenie? Having been one of their first clients, I can honestly say that I have not one word of constructive criticism to offer. They have done everything that I've asked of them and delivered on every promise along the way. Simply put, they know the stakes that are on the table, compared to other companies that are 10 times their size and age. They deliver on those promises because they get what I get. They understand that once you tell a client that you're going to give them more, you deliver more. Review collected by and hosted on G2.com. What problems is Shopgenie solving and how is that benefiting you? ShopGenie helps me separate the automatable parts of our customer communication (online booking), from the highly labor-intensive/highly technical phone conversations that must be had with customers at times. Simply put, ShopGenie helps me to separate booking EFFICIENTLY, thereby making the high-skilled labor demands on a service advisor's communication with customers more EFFECTIVE. Review collected by and hosted on G2.com. 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