--- title: ServiceNow IT Service Management Reviews meta\_title: 'ServiceNow IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1948 reviews by the users' company size, role or industry to find out how ServiceNow IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1948 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Service Management Reviews & Product Details Visit Website ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation. * * * Product Website ServiceNow IT Service Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow IT Service Management Community](https://www.g2.com/products/servicenow-it-service-management/discuss) Solution Type All-in-One Overview by Elijah Perry Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-service-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous IT SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-it) Show More ## ServiceNow IT Service Management Integrations (81) What do users say about integrations? 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](https://www.g2.com/products/zoom-workplace/reviews) Show More VM vignesh m. admin Enterprise (\> 1000 emp.) 7/21/2026 "Effortless Integration and Robust Ticket Management" 4.5/5 What do you like best about ServiceNow IT Service Management? I find ServiceNow IT Service Management's feature for case ticket creation really valuable. Its ability to filter incoming issues and automatically assign them to the right people makes our workflow much smoother. I also appreciate how it requests the error rate and keeps us informed about major issues, helping us fix those issues permanently. The SLA tracking feature is another aspect I like, as it helps our team assess the performance of the person resolving issues. Additionally, the initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? Sometimes, tracking changes to the configuration isn't enabled by default, and we need to spend time to enable it. If we had an audit trail capturing all changes from A to Z in the system, it would help trace issues and find the root cause. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? I find that ServiceNow IT Service Management helps me track each issue before the deadline, minimizes downtime, reduces error rates, and keeps my team informed about major issue categories. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nijat I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nijat I.") NI Nijat I. Full-stack Developer Information Technology and Services Small-Business (50 or fewer emp.) 5/4/2026 "ServiceNow ITSM Simplifies IT Requests with Clear Ticket Ownership and Status Tracking" 4.5/5 What do you like best about ServiceNow IT Service Management? ServiceNow ITSM has been employed by me as a tool for handling and monitoring internal support tickets. I am using the ServiceNow system on a daily basis to handle incident tickets as well as request tickets, where I am able to get updates, assign task items, and monitor progress without the need for going through my email inbox. The feature that I like most about this software is the ability to log a ticket, look into the history of the ticket, and realize what has been accomplished and what remains to be completed. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? During my initial use of the software, there have been times when it was challenging to operate, particularly with regard to the process of handling various tickets such as incident tickets and service tickets. Sometimes it was not evident where certain processes would be performed, and it took considerable effort on my part to perform such processes as updating tickets and moving them along different statuses. Even today, certain processes still appear to take an unreasonable amount of time to accomplish, mostly due to having to perform several actions before reaching the desired results. This is even more evident when it comes to managing multiple tickets at once. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? In previous times, requests were done via emails or chats. It was quite difficult to monitor the progress since updates were not done properly. This resulted in me having to dig through emails in order to determine the progress made on each request. Since all requests are recorded as tickets now, this process becomes simpler. All I have to do is open the tickets in order to monitor the status and any progress that has been achieved. In this case, it was easier for me to manage my requests since I did not have to make frequent check-ups to determine the progress made. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 5/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite AD Avantika D. Chief - Building Excellence in Service and Technology Mid-Market (51-1000 emp.) 5/4/2026 "Standardized ITSM That Streamlines Incidents, Requests, Changes, and CMDB" 5/5 What do you like best about ServiceNow IT Service Management? ServiceNow ITSM is built around standardized IT processes. It helps track and resolve IT incidents (for example, outages and bugs), handle employee service requests (such as laptop access or software installs), and manage changes to IT systems in a safe, controlled way. It also supports maintaining a configuration database (CMDB) of assets and their dependencies. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? It’s not very user-friendly, and the cost is high. I also found it complex to implement, and it feels over-engineered for a simple use case. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? Lost and disorganized work → Centralized ticketing Instead of scattered requests coming in from everywhere, everything becomes a tracked ticket. Incidents (something broken) Requests (need access, a new laptop, etc.) That way, nothing gets lost, and every task has a clear owner and a visible status. 2. Manual, repetitive work → Automation Without automation, tickets get assigned manually, approvals happen over email, and teams waste time on routine, repetitive tasks. ServiceNow automates ticket routing, approvals, notifications, and common fixes (like password resets), so the process is more consistent and less dependent on back-and-forth. 3. Slow resolution → Structured workflows When problem-solving is ad hoc, resolution slows down and work becomes harder to coordinate. ServiceNow enforces defined processes, priority rules, and SLA tracking, so critical issues are handled faster and with more control. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shruthi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shruthi P.") SP Shruthi P. Ass. Engineering Manager Mid-Market (51-1000 emp.) 5/4/2026 "Simplifying IT Support with ServiceNow" 4/5 What do you like best about ServiceNow IT Service Management? As an end user of ServiceNow, I find the UI straightforward for raising and tracking tickets, although it does take a bit of time to get familiar with it. The integrations also work well in the background, so everything stays connected without requiring much effort on my part. Overall, it’s reliable and responsive for day-to-day use. From a user perspective, pricing isn’t very visible, but the system still saves time by making support requests smoother and easier to follow. Support and onboarding are decent as well. AI/Intelligence, still in initial stages. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? From my experience, it can feel a bit complex at first, especially during the initial setup and configuration. Customizing certain things often requires technical support, which can slow you down if you’re trying to make changes on your own. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? From my experience using ServiceNow, it primarily addresses the issue of a scattered or unclear support process. Before, it was difficult to track requests or understand their status, but now everything is centralized in one place. It’s straightforward to raise tickets, monitor progress, and receive updates without needing constant follow-ups. As a result, response times have improved, and communication with the IT team feels much smoother and more consistent. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Deepesh T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepesh T.") DT Deepesh T. Software Engineer Information Technology and Services Enterprise (\> 1000 emp.) 5/2/2026 "A One-Stop Solution for IT Requests" 4.5/5 What do you like best about ServiceNow IT Service Management? I really like how simple and clean the UI is in ServiceNow IT Service Management—you can tailor it to what you actually use, which makes day-to-day work easier. Creating a request and tracking it is straightforward and happens in one place, so there’s less confusion. The filters are also very helpful to customize views for quickly finding the right tickets without wasting time. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? So far, I haven’t found any particularly challenging parts. However, the accuracy could be improved when loading large datasets or a list of tickets. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? It solves the problem of scattered, untracked IT requests. Instead of relying on emails or manual follow-ups, everything is logged, tracked, and managed in one place. For me, that means better visibility—I can always see the status of tickets, their priority, and what tasks are still pending. You also don’t need to send separate emails; you can simply tag the user, and automated emails will be delivered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Naveen V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naveen V.") NV Naveen V. IT support Engineer Mid-Market (51-1000 emp.) 7/16/2026 "Streamlined Ticket Management with Robust Features" 5/5 What do you like best about ServiceNow IT Service Management? I like ServiceNow IT Service Management for its ability to update on the ticket and how issues are presented. They also provide options to attach files, which is quite handy. From an admin perspective, I can assign roles to users, which adds flexibility. I appreciate that compared to other ticketing systems, I can collaborate within the team to resolve issues as soon as possible. Additionally, I find it easy to sync users from the active directory, thanks to the LDAP option, making the process pretty simple. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? It can be improved where you can set the ticket statuses. We have limited options like ticket on hold or re-inviting user responses. It can be added more features in there. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? I use ServiceNow IT Service Management to create and manage tickets effortlessly. It helps us identify and resolve issues promptly, facilitate collaboration, update and attach files to tickets, and assign user roles, enhancing our ticketing process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pushpdeep k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pushpdeep k.") PK Pushpdeep k. Solution consultant Enterprise (\> 1000 emp.) 3/28/2026 "Streamlined Request Management with Real-Time Insights" 5/5 What do you like best about ServiceNow IT Service Management? I find the SSO feature very helpful for quick logins. The customized views tailored to our organization's needs, along with insightful reports, provide real-time data on pending tickets which help manage work efficiently. The dashboard is instrumental during internal meetings and offers a clear stats view. Another thing I like is that ServiceNow IT Service Management integrates well with software like Grammarly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? There is some time lag faced while we close a task and an auto-generated message comes up. This could be improved by reducing time. This helps in increasing client satisfaction Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? I use ServiceNow IT Service Management to track change requests, defects, and support tickets. It helps with managing external and internal requests, providing real-time data on pending tickets, and facilitating quick logins. Review collected by and hosted on G2.com. Show More 6/22/2026 Current UserValidated ReviewerSource: Organic ![Atharva P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atharva P.") AP Atharva P. Cloud BI Engineer Enterprise (\> 1000 emp.) 4/28/2026 "Centralized IT Operations with Stellar Automation" 5/5 What do you like best about ServiceNow IT Service Management? I really love the workflow automation and standardization in ServiceNow IT Service Management. It ensures consistent handling of incidents and changes across teams, which is critical in a large consulting organization where we deal with strict SLAs. I love the part where we configure the change request automation and management via these workflows, as it helps us keep our scoping up to the mark. Workflow automation also helps us automate repetitive tasks like ticket assignment, approvals, and notifications, reducing manual effort and human errors in our IT team. It ensures tickets are routed to the right teams instantly, speeding up incident resolution and request handling. The change request management provides us a structured way to handle deployments and system changes, ensuring proper approvals before changes go live. It helps assess the risk and impact of changes, maintains audit trails for GDPR and HIPAA compliance, and reduces the chances of production failures. Overall, it eliminates scattered IT support processes by centralizing all service management activities, improving visibility, tracking, and accountability, and acts as a central system of record for all IT operations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? Customization and upgrades can be a little complex, and performance can sometimes lag in heavily customized environments. Also, the dashboards are a little less intuitive and can be complex for new users. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? I use ServiceNow IT Service Management to centralize our IT support, making operations more streamlined and efficient. It improves visibility, tracking, and accountability while automating tasks to reduce errors and speed up issue resolution. It also ensures compliance and tracks changes automatically. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 4/30/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Komal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Komal S.") KS Komal S. Technical Trainer Mid-Market (51-1000 emp.) 7/14/2026 "ServiceNow ITSM Streamlines Collaboration with Automation, Visibility, and Strong Governance" 5/5 What do you like best about ServiceNow IT Service Management? What I like most about ServiceNow IT Service Management is how it brings people, processes, and technology together on a single platform. Coming from a DevOps and cloud background, I’ve seen how delays in incident handling or change approvals can slow down delivery. ServiceNow’s structured workflows, automation, and visibility help reduce manual effort and improve collaboration between operations and development teams. I particularly appreciate how it enables faster issue resolution while maintaining governance and compliance, which aligns well with my focus on automation and operational excellence. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? One aspect I find challenging about ServiceNow ITSM is that it can feel overly process-driven if workflows aren’t well designed. In fast-paced DevOps environments, too many approval steps or complex configurations can slow down delivery. However, I’ve found that with proper customization, automation, and governance, ServiceNow can strike a good balance between control and agility. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? From my experience in DevOps and enterprise training, one common challenge is the lack of visibility and coordination between development, operations, and support teams. ServiceNow ITSM addresses this by centralizing incident, change, and service request management while automating repetitive workflows. This results in faster issue resolution, better collaboration, and fewer manual errors. For me, it complements DevOps practices by improving operational efficiency and allowing teams to focus more on delivering value instead of managing administrative tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ankit G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit G.") AG Ankit G. Customer Support Executive Small-Business (50 or fewer emp.) 7/13/2026 "ServiceNow ITSM Streamlines Support with Automation and Insightful Reporting" 5/5 What do you like best about ServiceNow IT Service Management? What I like most about ServiceNow ITSM is how it keeps day-to-day IT support organized. Rather than juggling separate tools for incidents, requests, and changes, everything is in one place, which makes it much easier to manage work and track progress. I also appreciate the automation features because they save time by taking care of repetitive tasks and routing tickets to the right teams. That means we can spend more time actually resolving issues instead of getting stuck on manual administrative work. The dashboards and reporting are another strong point. They provide a clear view of workloads, SLA performance, and recurring issues, which helps the team spot patterns and improve our support process over time. Overall, ServiceNow ITSM has made our work more efficient and has helped us deliver faster, better support to users. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? One thing I don’t like about ServiceNow ITSM is that it can sometimes feel overly complex, especially for new users. With so many features and configuration options available, it takes time to learn the system and use it efficiently. I’ve also noticed that certain workflows involve multiple clicks or require navigating through several screens, which can slow things down when you’re handling a high volume of tickets. In addition, even minor changes or customizations can require administrator support, and that can delay implementation. That said, these are relatively minor issues compared to the overall benefits. Once you’re familiar with the platform, it becomes much easier to work with. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow ITSM helps address the challenge of managing IT support across different teams and processes by bringing everything into a single platform. Rather than tracking incidents, service requests, changes, and approvals through email threads or multiple tools, it keeps everything centralized and easy to monitor. For me, this has made it much simpler to prioritize work, follow ticket status, and collaborate with other teams. The automated workflows cut down on manual effort, and the notifications help ensure nothing is overlooked. It has also improved response times and made it easier to meet SLA targets. Overall, ServiceNow ITSM has helped me work more efficiently, stay organized, and deliver faster, more consistent support to end users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow IT Service Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/discussions/new) ![payal p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "payal p.") PP payal p • Last activity over 4 years ago aws solution architect training 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51509-aws-solution-architect-training) YA Yasir Ahmad • Last activity over 6 years ago Asset Tracking 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/asset-tracking) [ View all Discussions ](https://www.g2.com/products/servicenow-it-service-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 13 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-service-management/pricing) ServiceNow IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(297) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) ##### ##### ServiceNow IT Service Management Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Access & Usability Self Service Administration Change Management Reports & Analytics [ View More Features ](https://www.g2.com/products/servicenow-it-service-management/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SolarWinds Service Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-service-management/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Configuration Management](https://www.g2.com/categories/configuration-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which desktop search platforms help knowledge workers reclaim time spent on document location each week?](https://www.g2.com/discussions/which-desktop-search-platforms-help-knowledge-workers-reclaim-time-spent-on-document-location-each-week)[What is the top-rated incident management software for enterprise IT teams?](https://www.g2.com/discussions/what-is-the-top-rated-incident-management-software-for-enterprise-it-teams)[Best application performance monitoring tools for medium enterprises](https://www.g2.com/discussions/best-application-performance-monitoring-tools-for-medium-enterprises) [Which cloud workload protection tools are actually good at cutting alert noise while still maintaining a security posture that can survive an audit?](https://www.g2.com/discussions/which-cloud-workload-protection-tools-are-actually-good-at-cutting-alert-noise-while-still-maintaining-a-security-posture-that-can-survive-an-audit%20)[Which paid search intelligence tools help prevent wasted budget on high-bid low-value keywords by giving accurate traffic forecasting before a campaign goes live?](https://www.g2.com/discussions/which-paid-search-intelligence-tools-help-prevent-wasted-budget-on-high-bid-low-value-keywords-by-giving-accurate-traffic-forecasting-before-a-campaign-goes-live)[Pros and Cons Details](https://www.g2.com/products/servicenow-it-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)