Link copied to clipboard # Dynamics 365 Field Service vs ServiceNow Field Service Management Comparison - What are their main differences? Share [ Export ](/compare/dynamics-365-field-service/servicenow-field-service-management/export.csv) Microsoft Dynamics 365 Field ServiceServiceNow Field Service...[+ Add Product](#) Pricing **Dynamics 365 Field Service** No pricing available **ServiceNow Field Service Management** **$100.00** Flat Rate Per Year ยท Basic **Pricing Insights** from reviews Perceived Cost **Dynamics 365 Field Service** $$$$$ **ServiceNow Field Service Management** $$$$$ Average Discount **Dynamics 365 Field Service** 15% **ServiceNow Field Service Management** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Dynamics 365 Field Service** 6 months Based on 100 responses **ServiceNow Field Service Management** 6 months Based on 100 responses Return on Investment **Dynamics 365 Field Service** 6 months Based on 100 responses **ServiceNow Field Service Management** 6 months Based on 100 responses ![Dynamics 365 Field Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Dynamics 365 Field Service") ![ServiceNow Field Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-field-service-management.svg "ServiceNow Field Service Management") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Dynamics 365 Field Service** Easy Integration (2) Integrations (2) Time-Consuming (2) Customization Difficulties (1) **ServiceNow Field Service Management** Real-Time Data (17) Scheduling Management (15) Learning Curve (17) Improvement Needed (12) Integrations **Dynamics 365 Field Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6cd204510b949be322dd3f60e8d6dc14/afas.jpg "Product Avatar Image") AFAS ](https://www.g2.com/products/afas/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_74a82bf75df3b6d8720333d6174831c6/ifs-ultimo.jpg "Product Avatar Image") Ultimo ](https://www.g2.com/products/ifs-ultimo/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8b49f2b6f9cd484b0efa52a4abd8269/microsoft-microsoft-power-bi.png "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ View all ](https://www.g2.com/products/dynamics-365-field-service/integrations) **ServiceNow Field Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7e15927d817dd71420e744b9428f59c2/atm-monitoring-system-software.png "Product Avatar Image") ATM Monitoring System Software ](https://www.g2.com/products/atm-monitoring-system-software/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0a0da7c2a20bae5318805e885a9a676e/awx-ansible-open-source-gui-project-amazon-linux.jpg "Product Avatar Image") AWX - Ansible Open Source... ](https://www.g2.com/products/awx-ansible-open-source-gui-project-amazon-linux/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ View all ](https://www.g2.com/products/servicenow-field-service-management/integrations) Screenshots **Dynamics 365 Field Service** ![Dynamics 365 Field Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/31430/FieldOne_20Sky_Screenshot-1.png) **ServiceNow Field Service Management** ![ServiceNow Field Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1449523/Schedule-Optimization-Explainability.png) **Ratings** from reviews Meets Requirements **Dynamics 365 Field Service** **8.6** /10 Based on 133 responses **ServiceNow Field Service Management** **8.6** /10 Based on 84 responses Ease of Use **Dynamics 365 Field Service** **8.3** /10 Based on 135 responses **ServiceNow Field Service Management** **8.3** /10 Based on 125 responses Ease of Setup **Dynamics 365 Field Service** **8.0** /10 Based on 50 responses **ServiceNow Field Service Management** **8.2** /10 Based on 93 responses Ease of Admin **Dynamics 365 Field Service** **8.3** /10 Based on 49 responses **ServiceNow Field Service Management** **8.2** /10 Based on 30 responses Quality of Support **Dynamics 365 Field Service** **8.3** /10 Based on 130 responses **ServiceNow Field Service Management** **8.5** /10 Based on 100 responses Has the product been a good partner in doing business? **Dynamics 365 Field Service** **8.4** /10 Based on 47 responses **ServiceNow Field Service Management** **8.8** /10 Based on 27 responses Product Direction (% positive) **Dynamics 365 Field Service** **7.6** /10 Based on 129 responses **ServiceNow Field Service Management** **9.3** /10 Based on 81 responses **Features** ratings from reviews Field Service Management **8.0** /10 Based on 113 responses **8.7** /10 Based on 105 responses Field Sales **8.3** /10 Based on 5 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 31.3% Mid-Market(51-1000 emp.) 38.0% Enterprise(\> 1000 emp.) 30.7% Small-Business(50 or fewer emp.) 31.3% Mid-Market(51-1000 emp.) 38.0% Enterprise(\> 1000 emp.) 30.7% Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 35.5% Enterprise(\> 1000 emp.) 36.2% Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 35.5% Enterprise(\> 1000 emp.) 36.2% **Reviewers' Industry** [![Dynamics 365 Field Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Dynamics 365 Field Service")](https://www.g2.com/products/dynamics-365-field-service/reviews) Dynamics 365 Field Service Hospital & Health Care 7.3% Education Management 5.3% Computer Software 4.7% Information Technology and Services 4.0% Accounting 3.3% Other 75.3% [![ServiceNow Field Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-field-service-management.svg "ServiceNow Field Service Management")](https://www.g2.com/products/servicenow-field-service-management/reviews) ServiceNow Field Service Management Information Technology and Services 17.9% Hospital & Health Care 7.3% Telecommunications 7.3% Consulting 4.9% Financial Services 4.9% Other 57.7% Alternatives **Dynamics 365 Field Service Alternatives** ![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations") [ Salesforce Field Service... ](/products/agentforce-field-service-formerly-salesforce-field-service/reviews) ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") [ ServiceTitan ](/products/servicetitan/reviews) ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") [ Jobber ](/products/jobber/reviews) ![Oracle Field Service Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Oracle Field Service Cloud") [ Oracle Field Service Cloud ](/products/oracle-field-service-cloud/reviews) **ServiceNow Field Service Management Alternatives** ![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations") [ Salesforce Field Service... ](/products/agentforce-field-service-formerly-salesforce-field-service/reviews) ![NetSuite](https://images.g2crowd.com/uploads/product/hd_favicon/4b02508eaf1eed7c1c991b5f0ce3fab7/oracle-netsuite.svg "NetSuite") [ NetSuite ](/products/oracle-netsuite/reviews) ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") [ ServiceTitan ](/products/servicetitan/reviews) ![Simpro](https://images.g2crowd.com/uploads/product/hd_favicon/81991d213a756595ce01d63753f1a412/simpro.svg "Simpro") [ Simpro ](/products/simpro/reviews)