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Compare Dynamics 365 Field Service and Field Service Management Software 
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At a Glance
Market Segments
Mid-Market (37.4% of reviews)
Mid-Market (41.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(153)3.9 out of 5
Market Segments
Mid-Market (37.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceServiceNow Field Service Management
Star Rating
(48)4.3 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Field Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Dynamics 365 Field Service excels in its "Lead Priority" feature, scoring 9.0, which allows for effective prioritization of leads, while ServiceNow Field Service Management, although strong, does not highlight this specific capability as prominently.
- Users report that ServiceNow Field Service Management has a superior "Quality of Support" rating of 8.8 compared to Dynamics 365 Field Service's 8.4, indicating that users find ServiceNow's customer service more responsive and helpful.
- G2 users highlight that Dynamics 365 Field Service offers robust "Calendar" and "Dispatch" functionalities, scoring 8.3 and 8.1 respectively, which are essential for efficient job scheduling, whereas ServiceNow's ratings in these areas are not as explicitly detailed.
- Users on G2 mention that ServiceNow Field Service Management shines in "Product Direction" with a positive score of 8.8, suggesting a strong roadmap and future enhancements, while Dynamics 365's score of 7.7 indicates some concerns about its future development.
- Reviewers say that the "Reports" feature in Dynamics 365 Field Service, with a score of 8.2, is particularly useful for generating insights post-job, while ServiceNow's reporting capabilities are less frequently highlighted in user reviews.
- Users report that the "Behavior Monitoring" feature in Dynamics 365 Field Service, scoring 7.0, is an area for improvement, as it does not meet the expectations of some users, while ServiceNow does not have a comparable feature that is mentioned in reviews.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableServiceNow Field Service Management
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableServiceNow Field Service Management
No trial information availableRatings
Meets Requirements
8.6
130
8.6
28
Ease of Use
8.3
132
8.4
41
Ease of Setup
8.0
47
7.8
38
Ease of Admin
8.4
47
8.6
15
Quality of Support
8.4
127
8.4
27
Has the product been a good partner in doing business?
8.5
45
8.9
14
Product Direction (% positive)
7.7
126
9.2
28
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
15
Not enough data
7.1
14
Before the Job
8.3
91
8.3
20
8.1
78
8.7
21
8.2
83
9.1
21
7.9
77
8.9
21
On the Job
8.4
88
8.8
21
8.4
99
8.8
21
Feature Not Available
7.8
20
8.2
90
8.3
20
8.1
14
7.7
20
After the Job
8.2
96
9.2
20
8.0
92
9.0
20
7.9
86
8.3
19
8.1
84
7.8
17
Agentic AI - Field Service Management
Not enough data
8.0
14
Not enough data
7.6
14
Not enough data
7.6
14
Categories
Categories
Shared Categories
Dynamics 365 Field Service and ServiceNow Field Service Management are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
ServiceNow Field Service Management has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.5%
Education Management
5.4%
Computer Software
4.8%
Information Technology and Services
4.1%
Higher Education
3.4%
Other
74.8%
Information Technology and Services
25.6%
Telecommunications
9.3%
Computer Software
7.0%
Consulting
4.7%
Utilities
4.7%
Other
48.8%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
ServiceNow Field Service Management has no discussions with answers
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