# Agentforce Field Service (formerly Salesforce Field Service) vs ServiceNow Field Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **ease of setup** , with many users appreciating its straightforward onboarding process. One user noted, "I like that Agentforce Field Service is easy to set up, as you don't need to be a tech expert to get started."
- **Users say** that Agentforce Field Service's **scheduling and dispatching capabilities** are particularly impressive, as the system automatically considers technician skills, location, and availability. This feature has transformed the way users manage their field technicians, eliminating the manual juggling of assignments.
- **Reviewers mention** that ServiceNow Field Service Management benefits from its integration with the broader ITSM platform, allowing for seamless flow of work orders from incidents. This integration means technicians have access to the same asset and location data as the service desk, enhancing operational efficiency.
- **According to verified reviews** , both products receive similar scores for **ease of use** , but Agentforce Field Service stands out for its user-friendly interface, which many users find intuitive. This ease of use is crucial for teams that may not have extensive technical expertise.
- **Users highlight** that while ServiceNow Field Service Management offers strong analytics and reporting features, Agentforce Field Service also provides valuable insights, particularly in managing work orders and technician schedules. One user emphasized the importance of these features in optimizing their operations.
- **G2 reviewers note** that while both products have strong support ratings, ServiceNow Field Service Management slightly edges out in **quality of support**. Users appreciate the responsiveness and helpfulness of the support team, which is vital for resolving issues quickly in a fast-paced field service environment.



---
## Frequently Asked Questions

### What is the difference between Agentforce Field Service... vs ServiceNow Field Service...?

Agentforce Field Service... stands out for its AI-driven scheduling and dispatch automation, while ServiceNow Field Service... is recognized for its unified platform and strong integration with ITSM and asset management.

| [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | [ServiceNow Field Service...](https://www.g2.com/products/servicenow-field-service-management/reviews) |
| --- | --- |
| 4.4/5 (1049 reviews) | 4.3/5 (166 reviews) |
| Mid-Market | Mid-Market |
| 7.8 | 8.2 |
| 8.5 | 8.6 |
| AI-driven scheduling and dispatch automation | Unified platform with ITSM and asset management integration |



### How do the pricing models of Agentforce Field Service... and ServiceNow Field Service... compare?

ServiceNow Field Service... is rated higher for value, with a stronger Price/Cost satisfaction score than Agentforce Field Service....

- **Agentforce Field Service...:** In recent reviews, many cite high licensing and implementation costs as a challenge, especially for smaller teams, with value justified by automation and productivity improvements.
- **ServiceNow Field Service...:** Reviewers note high licensing costs but also highlight strong ROI and satisfaction with the platform's comprehensive features and integration capabilities.



### What are the best alternatives to Agentforce Field Service... and ServiceNow Field Service...?

The top 3 alternatives to Agentforce Field Service... and ServiceNow Field Service... are Jobber, Skedulo, and NetSuite.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5 (1049 reviews) | Mid-Market | High cost for smaller teams, justified by automation | AI-driven scheduling and dispatch automation |
| [ServiceNow Field Service...](https://www.g2.com/products/servicenow-field-service-management/reviews) | 4.3/5 (166 reviews) | Mid-Market | High licensing cost, strong ROI and integration | Unified platform with ITSM and asset management integration |
| [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526 reviews) | Small-Business | — | Ease of use and strong scheduling for small businesses |
| [Skedulo](https://www.g2.com/products/skedulo/reviews) | 4.1/5 (422 reviews) | Mid-Market | — | Mobile workforce management and scheduling |
| [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) | 4.1/5 (4913 reviews) | Mid-Market | — | Comprehensive business management suite |



### Which Field Service Management features should I prioritize when comparing Agentforce Field Service... and ServiceNow Field Service...?

Buyers should prioritize Dispatch, Scheduling Automation, Mobile App Experience, Integration Capabilities, and Implementation Complexity when comparing Agentforce Field Service... and ServiceNow Field Service....

- **Dispatch:** Both products are frequently cited for dispatch capabilities, with Agentforce Field Service... having 63 all-time mentions for ease of use and ServiceNow Field Service... highlighted for dispatch automation in recent reviews.
- **Scheduling Automation:** Agentforce Field Service... is noted for AI-driven scheduling and dispatch automation, while ServiceNow Field Service... is recognized for smart scheduling and skill-based assignment.
- **Mobile App Experience:** Agentforce Field Service... receives mixed feedback on mobile app performance, especially in low-connectivity areas; ServiceNow Field Service... is praised for offline-capable mobile access but also noted for a dense UI on smaller screens.
- **Integration Capabilities:** ServiceNow Field Service... is recognized for strong integration with ITSM, CSM, and asset management modules; Agentforce Field Service... is valued for integration with Salesforce CRM and Data Cloud.
- **Implementation Complexity:** Both products are described as complex to implement, with reviewers noting a steep learning curve and the need for specialized admin support.



### What are the pros and cons of Agentforce Field Service... vs ServiceNow Field Service...?

Agentforce Field Service... is strongest in AI-driven scheduling and dispatch automation, while ServiceNow Field Service... excels in unified platform integration and operational visibility.

- **Agentforce Field Service... strengths:** AI-driven scheduling and dispatch automation, ease of use (63 all-time mentions), strong integration with Salesforce CRM, and improved first-time fix rates.
- **Agentforce Field Service... trade-offs:** High licensing and implementation costs, complex setup and configuration, steep learning curve, and mobile app performance issues in low-connectivity areas.
- **ServiceNow Field Service... strengths:** Unified platform with ITSM and asset management integration, strong automation for dispatch and scheduling, real-time operational visibility, and offline-capable mobile app.
- **ServiceNow Field Service... trade-offs:** High licensing costs, complex and time-consuming setup, steep learning curve for new users, and dense mobile UI on smaller screens.



### Is Agentforce Field Service... or ServiceNow Field Service... better for small businesses?

Jobber is the better fit for small businesses, as reflected by its Small-Business segment focus and reviewer sentiment.

- **Agentforce Field Service...:** Largest segment is Mid-Market; reviewers frequently mention high costs and complex setup as barriers for smaller teams.
- **ServiceNow Field Service...:** Largest segment is Mid-Market; reviewers note high licensing costs and complexity, with some small-business users finding the platform overwhelming.



### Which Field Service Management platform has better integrations?

ServiceNow Field Service... is favored for integrations, especially with ITSM, CSM, and asset management modules.

- **Agentforce Field Service...:** Reviewers highlight integration with Salesforce CRM and Data Cloud, enabling unified data context for dispatchers and technicians.
- **ServiceNow Field Service...:** Reviewers consistently cite integration with ITSM, CSM, and asset management as a key strength, supporting end-to-end workflow automation and operational visibility.



### How do Agentforce Field Service... and ServiceNow Field Service... compare on customer support?

ServiceNow Field Service... and Agentforce Field Service... are rated at parity on Quality of Support, with scores of 8.6 and 8.5 respectively.

- **Agentforce Field Service...:** Reviewers describe support as responsive and helpful, with several noting strong documentation and community resources, though some mention the need for specialized expertise for complex issues.
- **ServiceNow Field Service...:** Reviewers highlight responsive support, helpful onboarding, and comprehensive documentation, with positive experiences in resolving technical and integration challenges.



### Which is easier to implement, Agentforce Field Service... or ServiceNow Field Service...?

ServiceNow Field Service... is rated higher for Ease of Setup, with a score of 8.2 compared to Agentforce Field Service...'s 7.8.

- **Agentforce Field Service...:** Reviewers frequently mention a steep learning curve, complex setup, and the need for experienced admins or consultants, especially for advanced scheduling and customization.
- **ServiceNow Field Service...:** Reviewers note that while setup can be complex for advanced workflows, the platform offers guided configuration and is easier to implement for teams already using other ServiceNow modules.



### Which product has better Dispatch?

Agentforce Field Service... is more frequently cited for Dispatch, with 63 all-time mentions for ease of use and dispatch automation.

- **Agentforce Field Service...:** Dispatch is a core strength, with 63 all-time mentions for ease of use and automation, and reviewers highlight AI-driven dispatch and real-time technician tracking.
- **ServiceNow Field Service...:** Dispatch automation is frequently praised in recent reviews, with reviewers noting efficient resource alignment and real-time visibility, though not as many all-time mentions as Agentforce Field Service....



| | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,256 | 172 | 
| **Largest Market Segment** | Mid-Market (42.0% of reviews) | Mid-Market (36.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (109 reviews)
- Scheduling Management (103 reviews)

Cons:
- Improvement Needed (127 reviews)
- Learning Curve (84 reviews)

### ServiceNow Field Service Management

Pros:
- Real-Time Data (17 reviews)
- Scheduling Management (15 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (12 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.7 (76 reviews) | 
  | **Ease of Use** | 8.3 (942 reviews) | 8.3 (114 reviews) | 
  | **Ease of Setup** | 7.7 (805 reviews) | 8.1 (87 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.5 (28 reviews) | 
  | **Quality of Support** | 8.6 (365 reviews) | 8.6 (91 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.9 (26 reviews) | 
  | **Product Direction (% positive)** | 8.9 (365 reviews) | 9.4 (72 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### ServiceNow Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.8/10 | 546 |
| **ServiceNow Field Service Management** | 8.6/10 | 96 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **AI Text Summarization** | 8.0 (155 reviews) | 8.1 (26 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 7.7 (20 reviews) | 
| **Generative AI** | 10.0 (7 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Calendar** | 8.6 (303 reviews) | 9.0 (48 reviews) | 
| **Dispatch** | 8.7 (316 reviews) | 9.3 (54 reviews) | 
| **Roles** | 8.6 (280 reviews) | 9.0 (41 reviews) | 
| **Booking** | 8.5 (274 reviews) | 9.1 (35 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Location** | Feature Not Available | 8.9 (36 reviews) | 
| **Employee Communication** | 8.5 (284 reviews) | 9.0 (44 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.0 (28 reviews) | 
| **Client Notifications** | 8.5 (274 reviews) | 8.5 (33 reviews) | 
| **Field Sales** | 8.4 (226 reviews) | 7.9 (30 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | 6.5 (40 reviews) | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Reports** | 8.7 (288 reviews) | 9.3 (48 reviews) | 
| **Analytics** | 8.6 (281 reviews) | 9.2 (42 reviews) | 
| **Billing & Invoicing** | 8.2 (225 reviews) | 8.6 (28 reviews) | 
| **CRM Integrations** | 8.8 (253 reviews) | 8.4 (40 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | 6.3 (15 reviews) | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (84 reviews) | 8.5 (24 reviews) | 
| **Natural Language Interaction** | 7.9 (67 reviews) | 7.5 (21 reviews) | 
| **Proactive Assistance** | 8.4 (75 reviews) | 8.1 (23 reviews) | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Work Order Management** | 9.8 (20 reviews) | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | 9.0 (5 reviews) | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | 8.2 (37 reviews) | Not enough data | 
| **Dispatch Management** | 9.7 (31 reviews) | Not enough data | 
| **Task Scheduling** | 9.0 (47 reviews) | Not enough data | 
| **Calendar Management** | 8.3 (15 reviews) | Not enough data | 
| **Asset Tracking** | 9.2 (6 reviews) | Not enough data | 
| **Technician Management** | 10.0 (5 reviews) | Not enough data | 
| **Status Tracking** | 10.0 (13 reviews) | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | 9.4 (17 reviews) | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | 7.5 (10 reviews) | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | 9.0 (5 reviews) | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | 10.0 (10 reviews) | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | 10.0 (9 reviews) | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | 9.3 (57 reviews) | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | 10.0 (6 reviews) | Not enough data | 
| **Activity Tracking** | 10.0 (5 reviews) | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | 8.2 (11 reviews) | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | 10.0 (10 reviews) | Not enough data | 
| **Offline Access** | 8.3 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 9.3 (14 reviews) | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | 10.0 (7 reviews) | Not enough data | 
| **Automated Scheduling** | 9.0 (20 reviews) | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | 9.2 (13 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Small-Business** | 22.2% | 28.7% | 
| **Mid-Market** | 42.0% | 36.0% | 
| **Enterprise** | 35.8% | 35.3% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 9.7%
- **Manufacturing:** 8.2%
- **Consulting:** 5.0%
- **Computer Software:** 4.6%
- **Hospital & Health Care:** 4.5%
- **Telecommunications:** 4.4%
- **Automotive:** 4.0%
- **Consumer Services:** 3.7%
- **Oil & Energy:** 3.5%
- **Construction:** 3.0%
- **Other:** 49.4%

#### ServiceNow Field Service Management

- **Information Technology and Services:** 18.9%
- **Hospital & Health Care:** 7.2%
- **Telecommunications:** 6.3%
- **Financial Services:** 4.5%
- **Computer Software:** 4.5%
- **Retail:** 4.5%
- **Consulting:** 4.5%
- **Higher Education:** 3.6%
- **Commercial Real Estate:** 2.7%
- **Banking:** 2.7%
- **Other:** 40.5%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (529 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [IFS Cloud ERP](https://www.g2.com/products/ifs-cloud-erp/reviews) — 3.9/5 stars (170 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (143 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (205 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (374 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (479 reviews)

### Alternatives to ServiceNow Field Service Management

- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4961 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (479 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (410 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (529 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5617 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3506 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1623 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (973 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### ServiceNow Field Service Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicenow-field-service-management)