# Agentforce Field Service (formerly Salesforce Field Service) vs ServiceNow Field Service Management Comparison - What are their main differences? 

At a Glance

Star Rating

**Agentforce Field Service (formerly Salesforce Field Service)**[

4.4/5(1,048)

](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews#reviews)

**ServiceNow Field Service Management** [

4.3/5(164)

](https://www.g2.com/products/servicenow-field-service-management/reviews#reviews)

Market Segments

**Agentforce Field Service (formerly Salesforce Field Service)**
Mid-Market (42.7% of reviews)

**ServiceNow Field Service Management**
Mid-Market (37.4% of reviews)

Pros & Cons

**Agentforce Field Service (formerly Salesforce Field Service)**
[
Ease of Use (63)
](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886146&qs=pros-and-cons#reviews)[
Scheduling Management (58)
](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886116&qs=pros-and-cons#reviews)[
Improvement Needed (74)
](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886786&qs=pros-and-cons#reviews)[
Learning Curve (61)
](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886215&qs=pros-and-cons#reviews)

**ServiceNow Field Service Management**
[
Real-Time Data (17)
](https://www.g2.com/products/servicenow-field-service-management/reviews?filters%5Bsentiment_snippet%5D=2223072&qs=pros-and-cons#reviews)[
Scheduling Management (15)
](https://www.g2.com/products/servicenow-field-service-management/reviews?filters%5Bsentiment_snippet%5D=2223122&qs=pros-and-cons#reviews)[
Learning Curve (17)
](https://www.g2.com/products/servicenow-field-service-management/reviews?filters%5Bsentiment_snippet%5D=2084945&qs=pros-and-cons#reviews)[
Improvement Needed (12)
](https://www.g2.com/products/servicenow-field-service-management/reviews?filters%5Bsentiment_snippet%5D=2085052&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Agentforce Field Service (formerly Salesforce Field Service)**
 **$165.00** 1 User Per Month

**ServiceNow Field Service Management**
No pricing available

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Agentforce Field Service excels in **ease of setup** , with many users appreciating its straightforward onboarding process. One user noted, "I like that Agentforce Field Service is easy to set up, as you don't need to be a tech expert to get started."
- **Users say** that Agentforce Field Service's **scheduling and dispatching capabilities** are particularly impressive, as the system automatically considers technician skills, location, and availability. This feature has transformed the way users manage their field technicians, eliminating the manual juggling of assignments.
- **Reviewers mention** that ServiceNow Field Service Management benefits from its integration with the broader ITSM platform, allowing for seamless flow of work orders from incidents. This integration means technicians have access to the same asset and location data as the service desk, enhancing operational efficiency.
- **According to verified reviews** , both products receive similar scores for **ease of use** , but Agentforce Field Service stands out for its user-friendly interface, which many users find intuitive. This ease of use is crucial for teams that may not have extensive technical expertise.
- **Users highlight** that while ServiceNow Field Service Management offers strong analytics and reporting features, Agentforce Field Service also provides valuable insights, particularly in managing work orders and technician schedules. One user emphasized the importance of these features in optimizing their operations.
- **G2 reviewers note** that while both products have strong support ratings, ServiceNow Field Service Management slightly edges out in **quality of support**. Users appreciate the responsiveness and helpfulness of the support team, which is vital for resolving issues quickly in a fast-paced field service environment.

Pricing

Entry-Level Pricing

**Agentforce Field Service (formerly Salesforce Field Service)**

Agentforce Field Service (formerly Salesforce Field Service)

Dispatcher

$165.00

1 User Per Month

Intelligent Dispatch Console built directly on CRM.

- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 pricing plans](/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

**ServiceNow Field Service Management**

ServiceNow Field Service Management
No pricing available

Free Trial

**Agentforce Field Service (formerly Salesforce Field Service)**

Agentforce Field Service (formerly Salesforce Field Service)
No trial information available

**ServiceNow Field Service Management**

ServiceNow Field Service Management
No trial information available

Ratings

Meets Requirements

8.6

375

8.8

73

Ease of Use

8.4

788

8.3

109

Ease of Setup

7.8

656

8.2

84

Ease of Admin

8.3

189

8.5

26

Quality of Support

8.5

365

8.6

86

Has the product been a good partner in doing business?

8.7

181

9.0

24

Product Direction (% positive)

8.9

364

9.4

72

Features by Category

Field Service Management[Hide 118 FeaturesShow 118 Features](javascript:void(0);)

8.3

367

8.5

90

Generative AI

AI Text Summarization

7.9

154

8.0(won by 0.1)

25

AI Image-to-Text

7.5(tied score)

150

7.5(tied score)

19

Generative AI

Not enough data

Not enough data

Before the Job

Calendar

8.6

297

9.0(won by 0.4)

49

Dispatch

8.6

290

9.3(won by 0.7)

52

Roles

8.6

278

8.9(won by 0.3)

39

Booking

8.4

270

9.1(won by 0.7)

34

On the Job

Location

Feature Not Available

8.9(won by default)

35

Employee Communication

8.5

278

9.0(won by 0.5)

42

Behavior Monitoring

Feature Not Available

7.9(won by default)

26

Client Notifications

8.5(won by 0.1)

273

8.4

31

Field Sales

8.4(won by 0.5)

225

7.9

28

Alerts/Notifications

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Payment Collection in the Field

Not enough data

Not enough data

After the Job

Reports

8.7

282

9.3(won by 0.6)

45

Analytics

8.6

274

9.3(won by 0.7)

40

Billing & Invoicing

8.2

224

8.6(won by 0.4)

26

CRM Integrations

8.7(won by 0.4)

244

8.3

38

Accounting Integration

Not enough data

Not enough data

QuickBooks Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Agentic AI - Field Service Management

Autonomous Task Execution

8.1

77

8.4(won by 0.3)

23

Natural Language Interaction

7.8(won by 0.4)

61

7.4

20

Proactive Assistance

8.3(won by 0.3)

71

8.0

22

Additional Functionality

Work Order Management

Not enough data

Not enough data

Checklists

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Parts Management

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Residential Properties

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Purchase Order Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Dispatch Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Technician Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Preventive Maintenance

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Commercial Properties

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Facility Scheduling

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Inspection Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Predictive Maintenance

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Documentation Management

Not enough data

Not enough data

File Storage

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Personalization and Recommendation

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Online Time Clock

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Productivity Analysis

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Price and Cost Calculations

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Equipment Tracking

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Time Tracking

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

Route Optimization

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Electronic Payments

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Inventory Control

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Driver ETA

Not enough data

Not enough data

Job Tracking

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Customer Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Work Order Creation

Not enough data

Not enough data

Equipment Maintenance

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Recurring Appointments

Not enough data

Not enough data

Contractor Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Agentforce Field Service (formerly Salesforce Field Service)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Agentforce Field Service (formerly Salesforce Field Service)")](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews)

Agentforce Field Service (formerly Salesforce Field Service)

Small-Business(50 or fewer emp.)

21.7%

Mid-Market(51-1000 emp.)

42.7%

Enterprise(\> 1000 emp.)

35.6%

[![ServiceNow Field Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-field-service-management.svg "ServiceNow Field Service Management")](https://www.g2.com/products/servicenow-field-service-management/reviews)

ServiceNow Field Service Management

Small-Business(50 or fewer emp.)

28.2%

Mid-Market(51-1000 emp.)

37.4%

Enterprise(\> 1000 emp.)

34.4%

Small-Business

(50 or fewer emp.)

21.7%

28.2%

Mid-Market

(51-1000 emp.)

42.7%

37.4%

Enterprise

(\> 1000 emp.)

35.6%

34.4%

Reviewers' Industry

[![Agentforce Field Service (formerly Salesforce Field Service)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Agentforce Field Service (formerly Salesforce Field Service)")](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews)
Agentforce Field Service (formerly Salesforce Field Service)

Information Technology and Services

10.2%

Manufacturing

7.9%

Computer Software

5.0%

Hospital & Health Care

4.8%

Consulting

4.6%

Other

67.6%

[![ServiceNow Field Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-field-service-management.svg "ServiceNow Field Service Management")](https://www.g2.com/products/servicenow-field-service-management/reviews)
ServiceNow Field Service Management

Information Technology and Services

20.8%

Hospital & Health Care

7.5%

Computer Software

5.7%

Telecommunications

5.7%

Consulting

4.7%

Other

55.7%

Alternatives

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[
IFS Cloud
](/products/ifs-cloud/reviews)

**ServiceNow Field Service Management Alternatives**

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[
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