--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # ServiceNow EmployeeWorks Reviews & Product Details Visit Website Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. * * * Product Website ServiceNow EmployeeWorks Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow EmployeeWorks Community](https://www.g2.com/products/servicenow-employeeworks/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Bryant Chang Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## ServiceNow EmployeeWorks Integrations (8) What do users say about integrations? Verified by ServiceNow EmployeeWorks [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow HR Service Delivery ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Simpplr ](https://www.g2.com/products/simpplr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More SS Soumya s. 5/6/2026 "Awesome product" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Ease of use Quickly time to market And simplify Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Configuration requirements and initial setup Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Organizational management of internal tickets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/5/2026 "Easy-to-Use AI Search Across Multiple Data Repositories" 5/5 What do you like best about ServiceNow EmployeeWorks? We are using this as a way into using AI for end users - being able to search and surface multiple data repositories in an easy to use manner. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? We are still working on implementation and rollout to general users. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Ability to search across domains ie SharePoint and Workday and policies all on non integrated systems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/7/2026 "User-Friendly Experience with Great NLU Capabilities" 4.5/5 What do you like best about ServiceNow EmployeeWorks? It is very user friendly and the nlu capabilities are great. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Sometimes it can be difficult to make sure it is using appropriate user criteria. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Helping employees complete e2e work and requests Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services 5/7/2026 "CSM for multiple fulfiller teams" 5/5 What do you like best about ServiceNow EmployeeWorks? Nice demo that I saw today at knowledge 2026 Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It doesn’t use or support the google Gemini model Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Move workflows for internal employee scenarios Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") GH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/5/2026 Guest users or non-business users of the software, not included in G2 scores. "Precise Incident and Case Resolution Made Easy" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Precit Incidents and Cases, resolve them Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Very time consuming learning curve for the model Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Helps solve incidents that come through our way Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Kenny Santiago M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenny Santiago M.") KM Kenny Santiago M. Actor/Location producer Small-Business (50 or fewer emp.) 11/18/2025 Guest users or non-business users of the software, not included in G2 scores. "Effortless and User-Friendly Experience" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Easy to work with on a basic tip of editing. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It does have some limitations that can slow down your work. Additionally, when it comes to editing and adding features, you may find that you can't accomplish much. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I'm not entirely certain, but I still think it's a good option. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sanket M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket M.") SM Sanket M. Staff Software Engineer Mid-Market (51-1000 emp.) 5/10/2022 "Moveworks Review" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Integration with the AI tool which is good update after a long time Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Still it can integrate with multiple AI tools Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Its AI helps save time by a large margin by solving employees' issues automatically. The biggest benefit is that, employees are really happy and satisfied with it Review collected by and hosted on G2.com. Show More 9/19/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") IC Verified User in Consulting Small-Business (50 or fewer emp.) 8/5/2025 "Improve Workflow Automation" 3.5/5 What do you like best about ServiceNow EmployeeWorks? Its a nice backend for creating intractive workflow Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? its a taking time for login and not have proper deatils Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Its integrates well with tools like Slack, Teams, ServiceNow & AI chatbot actually resolves issues without needing human agents. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 8/8/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") EU Verified User in Utilities Enterprise (\> 1000 emp.) 10/29/2024 "Automated IT Support - Volume Reduction" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Since implementing Moveworks we've had a 50% reduction in volume in 4 years. Our IT Service Desk savings has been able to pay for the Moveworks contract and still provide some cost savings! Moveworks made it very easy to get started. We have good joint success programs and are on the same page Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? There has been challenges in support but they are getting addressed quickly! The issues we have had get addressed quickly from their leadership teams. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Finding all information for our company in multiple realms like Supply Chain, People and Culture, IT, and even our business processes! Our utility workers use it for their critical work! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nitish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitish T.") NT Nitish T. Technology Specialist - AI/ML Enterprise (\> 1000 emp.) 6/6/2024 "MoveWork - A Smart AI copilot" 4/5 What do you like best about ServiceNow EmployeeWorks? Recently I got time to explore Movework AI Copilot and explore it's features, Being a AI developer, It was pleasant to see how Movework automate required day to day task related to IT support and other enablement function, Very well. They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Restriction in major customisation in functionality is something I saw challenging. But that is something we can work with MoveWork to see workarounds. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? It's one Stop solutions for IT support and helpdesk Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow EmployeeWorks? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow EmployeeWorks ](https://www.g2.com/products/servicenow-employeeworks/discussions/new) GU Guest User What is Moveworks used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-moveworks-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-employeeworks/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 13% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## How much does ServiceNow EmployeeWorks cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 4 purchases. 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