--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # ServiceNow EmployeeWorks Reviews & Product Details Visit Website Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. * * * Product Website ServiceNow EmployeeWorks Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow EmployeeWorks Community](https://www.g2.com/products/servicenow-employeeworks/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Bryant Chang Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## ServiceNow EmployeeWorks Integrations (8) What do users say about integrations? Verified by ServiceNow EmployeeWorks [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow HR Service Delivery ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Simpplr ](https://www.g2.com/products/simpplr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More BR brenda r. IT Sr. Manager ServiceNow Development Enterprise (\> 1000 emp.) 5/7/2026 "More room for improvement" 4/5 What do you like best about ServiceNow EmployeeWorks? Definitely better than most bots I know in terms of response accuracy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Insufficient response and more reliance to human agents Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? faster fulfillment of repetitive requests such as password reset without needing human intervention Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AE Abhishek e. 5/7/2026 "Move works" 3.5/5 What do you like best about ServiceNow EmployeeWorks? The ui and ease of use. Its looking better compared to va Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? That we have to seperately setup and not likenava Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? User experience and interface and integration with llm Review collected by and hosted on G2.com. Show More 5/11/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign IH Indira H. ServiceNow Product Owner I Solutions Architect (CSA, CIS-HR, ITIL) Enterprise (\> 1000 emp.) 5/6/2026 Guest users or non-business users of the software, not included in G2 scores. "Licensing and Compliance Are Challenging" 3.5/5 What do you like best about ServiceNow EmployeeWorks? agility to connect with different application Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? the licensing cost and the complaince ,and it has the pro plan which even cost more Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Automatic tool to help the desk less worker Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Shaumik M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaumik M.") SM Shaumik M. Founding Staff Engineer 5/5/2026 "Magical Employee experience" 5/5 What do you like best about ServiceNow EmployeeWorks? It's like talking to a human but very efficient. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It can make mistakes which then deflects to ticket filing. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Connects to all our internal systems and makes searching easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign WW Waldemar W. 5/6/2026 "My company knowledge" 5/5 What do you like best about ServiceNow EmployeeWorks? Fast and easy accessible knowledge from my company easy to find Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? The interface, the setup, configuration is different then from snow. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? It helps customers find solutions faster. Review collected by and hosted on G2.com. Show More 5/7/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") CD Verified User in Defense & Space Enterprise (\> 1000 emp.) 5/5/2026 "Fancy Tool needs heavy backend work" 2/5 What do you like best about ServiceNow EmployeeWorks? It promises to be as good as ChatGPT or Claude for generative AI, and to act as an agent that can fulfill employee requests. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Everything feels stuck at the ground level. It seems to need heavy backend support and a lot of lifting just to get things working, even for small tasks like placing requests. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? None. It promises much but delivers none Review collected by and hosted on G2.com. Show More 5/12/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign JR Jameika R. 5/5/2026 "Amazing!" 5/5 What do you like best about ServiceNow EmployeeWorks? What’s not to like!? Looking forward to continued use. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? That more people don’t know about this product! Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Work quicker, spend more time on productive work. Review collected by and hosted on G2.com. Show More 5/7/2026 Validated ReviewerSource: G2 Gives Campaign BL Bohyun L. Senior Consulting Manager 5/7/2026 "Interactions with agents" 5/5 What do you like best about ServiceNow EmployeeWorks? Human and agent interactions using natural language. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Nothing at all. Wanna know more about Moveworks. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? To make better employee experience using Moveworks Review collected by and hosted on G2.com. Show More 5/8/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Raunak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raunak K.") RK Raunak K. Associate manager Mid-Market (51-1000 emp.) 11/11/2025 Guest users or non-business users of the software, not included in G2 scores. "Effortless IT/HR Automation with Seamless Integrations and Analytics" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Automates IT/HR support efficiently with AI. Integrates well with tools like Slack, Teams, and ServiceNow. Improves employee experience and response time. Provides useful analytics and insights. easy implementation of data Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Expensive for smaller organizations. Limited deep customization. Dependent on integration quality. Occasional AI context or language gaps. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Automates routine tasks: Quickly resolves common IT or HR issues (like password resets, access requests, FAQs) without human help. Saves time: Reduces ticket load and response time for support teams. Improves productivity: Employees get instant answers directly in Slack or Teams. Enhances employee experience: Provides 24/7 support and consistent service quality. Data-driven insights: Offers analytics to track issues, trends, and efficiency improvements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VD Vishal D. Sr. IT Leader - ServiceNow 5/6/2026 "Enabler" 3.5/5 What do you like best about ServiceNow EmployeeWorks? It seamlessly integrates with ServiceNow and teams Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It has overlapping capabilities with ServiceNow. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? It’s streamlining how employees get help. Review collected by and hosted on G2.com. Show More 5/11/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about ServiceNow EmployeeWorks? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow EmployeeWorks ](https://www.g2.com/products/servicenow-employeeworks/discussions/new) GU Guest User What is Moveworks used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-moveworks-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-employeeworks/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 13% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## How much does ServiceNow EmployeeWorks cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 4 purchases. 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