ServiceNow EmployeeWorks Reviews & Product Details

I find Moveworks very easy to use, and I appreciate how it helps more people faster with its chatbot features. Review collected by and hosted on G2.com.

I have nothing specific I dislike Review collected by and hosted on G2.com.

THe easy intuitive user interface. can use natural language. can integrate into Teams platform Review collected by and hosted on G2.com.

expensive - need to buy the higher tiered model Review collected by and hosted on G2.com.

I can interact with the agent in MS Teams to get ticket updates and submit comments Review collected by and hosted on G2.com.

None that I can think of at this point now Review collected by and hosted on G2.com.

Tone of answers and guidance; the connections to ServiceNow as a backend, and the availability of interfaces in various places (Google Chat, Employee Center, etc..) Review collected by and hosted on G2.com.

It's not enterprise-ready. Chats are not synced between channels, integration with ServiceNow catalog items is weak, managing the Moveworks development is difficult. The analytics are weak. Review collected by and hosted on G2.com.

Definitely better than most bots I know in terms of response accuracy. Review collected by and hosted on G2.com.

Insufficient response and more reliance to human agents Review collected by and hosted on G2.com.

The ui and ease of use. Its looking better compared to va Review collected by and hosted on G2.com.

That we have to seperately setup and not likenava Review collected by and hosted on G2.com.

agility to connect with different application Review collected by and hosted on G2.com.

the licensing cost and the complaince ,and it has the pro plan which even cost more Review collected by and hosted on G2.com.

It's like talking to a human but very efficient. Review collected by and hosted on G2.com.

It can make mistakes which then deflects to ticket filing. Review collected by and hosted on G2.com.

Fast and easy accessible knowledge from my company easy to find Review collected by and hosted on G2.com.

The interface, the setup, configuration is different then from snow. Review collected by and hosted on G2.com.

It promises to be as good as ChatGPT or Claude for generative AI, and to act as an agent that can fulfill employee requests. Review collected by and hosted on G2.com.

Everything feels stuck at the ground level. It seems to need heavy backend support and a lot of lifting just to get things working, even for small tasks like placing requests. Review collected by and hosted on G2.com.