--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # ServiceNow EmployeeWorks Reviews & Product Details Visit Website Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. * * * Product Website ServiceNow EmployeeWorks Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow EmployeeWorks Community](https://www.g2.com/products/servicenow-employeeworks/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Bryant Chang Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## ServiceNow EmployeeWorks Integrations (8) What do users say about integrations? Verified by ServiceNow EmployeeWorks [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow HR Service Delivery ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Simpplr ](https://www.g2.com/products/simpplr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More BC brian c. Enterprise (\> 1000 emp.) 5/7/2026 "Effortless Catalog Management with Easy Setup" 4/5 What do you like best about ServiceNow EmployeeWorks? I like how easy Moveworks is to use, which simplifies finding the correct catalog item. I also value the integration with Snow, which is really helpful for my tasks. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? undecided Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps me find the correct catalog item easily and it's very easy to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SG Stephanie G. 5/6/2026 "Moveworks accelerated our adoption" 5/5 What do you like best about ServiceNow EmployeeWorks? It meets our internal customers where they are. Making it easy to ask for help all right in slack. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It relies heavily on good docs. I wish it improved docs automatically. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? It’s helping deflect high volumes which is saving engineering time Review collected by and hosted on G2.com. Show More 5/7/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign SB Sandesh B. Principal software engineer Enterprise (\> 1000 emp.) 5/10/2026 Guest users or non-business users of the software, not included in G2 scores. "Sounds Easy to Connect to External Systems" 5/5 What do you like best about ServiceNow EmployeeWorks? It sounded like it would be very easy to connect to external systems. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? The frontend and fulfiller functionalities sounded like two different products. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? My organization isn’t using Moveworks yet, and we still have a lot of questions about it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile AL Aaron L. 5/6/2026 "Amazing product!" 5/5 What do you like best about ServiceNow EmployeeWorks? Moveworks provides immediate access to company information and ticketing all from one pane of glass Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Nothing. It’s a great product and an exciting part of ServiceNow Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? The capability to have “hidden” or hard to find information at my fingertips Review collected by and hosted on G2.com. Show More 5/10/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Dylan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan M.") DM Dylan M. Technology Development Program Engineer I 5/7/2026 "Moveworks - The Front Door to your ecosystem" 5/5 What do you like best about ServiceNow EmployeeWorks? Moveworks helps to streamline your entire organization in one place. They bring knowledge, workflows, and management under one umbrella. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? There's still room for further cohesion in the platform Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Solving low-level employee needs and eliminating the burden on our service desk Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Joe D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe D.") JD Joe D. Director of Engineering (System/Firmware) 5/7/2026 "From chatbot to automation" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Integration to Workday and other ERPs save time and improve the experience of employees and managers Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? No ability to call MCP servers yet. Coming soon we hope... Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? We use MoveWorks to deflect cases before they happen Review collected by and hosted on G2.com. Show More 5/11/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign KB Kelli B. Enterprise (\> 1000 emp.) 5/7/2026 "Effortless Setup, Boosts Customer Engagement" 4/5 What do you like best about ServiceNow EmployeeWorks? I find Moveworks very easy to use, and I appreciate how it helps more people faster with its chatbot features. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I have nothing specific I dislike Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps me assist more people faster and is easy to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign EL elaine l. Sr Manager IT Support Mid-Market (51-1000 emp.) 5/6/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy, Intuitive UI with Natural Language and Teams Integration" 4.5/5 What do you like best about ServiceNow EmployeeWorks? THe easy intuitive user interface. can use natural language. can integrate into Teams platform Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? expensive - need to buy the higher tiered model Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Can deflect cases and relieve my IT Service Desk agents from admintratiev tasks Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DK Dinesh K. Assistant Director IT 5/7/2026 "Love the agent!" 5/5 What do you like best about ServiceNow EmployeeWorks? I can interact with the agent in MS Teams to get ticket updates and submit comments Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? None that I can think of at this point now Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Instant access to ticket updates. Embedded within Microsoft Teams Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 5/5/2026 "Great guidance, but weak analytics and ServiceNow integration limit enterprise readiness" 2.5/5 What do you like best about ServiceNow EmployeeWorks? Tone of answers and guidance; the connections to ServiceNow as a backend, and the availability of interfaces in various places (Google Chat, Employee Center, etc..) Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It's not enterprise-ready. Chats are not synced between channels, integration with ServiceNow catalog items is weak, managing the Moveworks development is difficult. The analytics are weak. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks is becoming our employees' first choice for help. That's huge, and allows savings of time versus searching in various places. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about ServiceNow EmployeeWorks? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow EmployeeWorks ](https://www.g2.com/products/servicenow-employeeworks/discussions/new) GU Guest User What is Moveworks used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-moveworks-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-employeeworks/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 13% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## How much does ServiceNow EmployeeWorks cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 4 purchases. 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