ServiceNow EmployeeWorks Reviews & Product Details

The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step employee requests; and its agentic automation capability to resolve those issues end-to-end across multiple enterprise applications (IT, HR, Finance) without human intervention, leading to significant productivity gains and reduced ticket resolution times. Review collected by and hosted on G2.com.

The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of core ServiceNow environments. Review collected by and hosted on G2.com.

I really appreciate Moveworks for its automated time-bound reminders. These reminders help me not to miss any case deadlines, which is crucial when tracking cases between case managers. Review collected by and hosted on G2.com.

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I appreciate the ease of chat with Moveworks. Review collected by and hosted on G2.com.

I find the chat aspect of Moveworks free form and not guided. I prefer curated contents. Review collected by and hosted on G2.com.

I use Moveworks for chat and appreciate how it expedites finding answers or submitting requests. I like its speed, even though I think it could be faster. Review collected by and hosted on G2.com.

I think the speed could be faster. Review collected by and hosted on G2.com.

I like how easy Moveworks is to use, which simplifies finding the correct catalog item. I also value the integration with Snow, which is really helpful for my tasks. Review collected by and hosted on G2.com.

undecided Review collected by and hosted on G2.com.

It meets our internal customers where they are. Making it easy to ask for help all right in slack. Review collected by and hosted on G2.com.

It relies heavily on good docs. I wish it improved docs automatically. Review collected by and hosted on G2.com.

It sounded like it would be very easy to connect to external systems. Review collected by and hosted on G2.com.

The frontend and fulfiller functionalities sounded like two different products. Review collected by and hosted on G2.com.

Moveworks provides immediate access to company information and ticketing all from one pane of glass Review collected by and hosted on G2.com.

Nothing. It’s a great product and an exciting part of ServiceNow Review collected by and hosted on G2.com.

Moveworks helps to streamline your entire organization in one place. They bring knowledge, workflows, and management under one umbrella. Review collected by and hosted on G2.com.

There's still room for further cohesion in the platform Review collected by and hosted on G2.com.

Integration to Workday and other ERPs save time and improve the experience of employees and managers Review collected by and hosted on G2.com.

No ability to call MCP servers yet. Coming soon we hope... Review collected by and hosted on G2.com.