ServiceNow EmployeeWorks Reviews & Product Details

I primarily use Moveworks for quick IT assistance at work, like resetting passwords and gaining access, which significantly streamlines these processes for me. I appreciate how much time it saves by eliminating the need to wait for IT support and removing the typical back and forth communication. Moveworks provides quick answers without the necessity of opening a ticket, resolving issues in a minute or two. This convenience is crucial, as it allows me to resolve small tasks like password resets promptly. The integration with Slack is also beneficial, as it keeps me updated if my tickets are resolved, enhancing communication efficiency. I value these aspects because they directly contribute to a more seamless and productive work experience. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

I find Moveworks particularly helpful for my studies, assisting me significantly with research and assignments. The user interface stands out to me as a major positive aspect, making the experience of using Moveworks seamless and intuitive. The documentation provided is detailed and enhances the overall user experience, ensuring that I can navigate and utilize the platform effectively. These features collectively contribute to a beneficial and supportive tool for my academic needs. Review collected by and hosted on G2.com.

I find the login page and dashboard in Moveworks to be problematic. Review collected by and hosted on G2.com.

I like the interface of Moveworks, which gives a good user experience. I also enjoy the front-end experience and its ability to integrate with enterprise tools. Review collected by and hosted on G2.com.

The config process seems too technical and requires heavy training. Review collected by and hosted on G2.com.

I like Moveworks because it's fast and provides quick answers. It helps me with knowledge docs and gives me answers for unknown processes. The initial setup was easy, and I'm 100% satisfied with it. Review collected by and hosted on G2.com.

Cannot tell right now Review collected by and hosted on G2.com.

I like that Moveworks is so user-friendly, making interactions with employees appear more human-like. I find the conversation chat particularly valuable for its ease of use. The initial setup was easy, which is a huge plus for me. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like Moveworks for its agility and the readymade plug-and-play integration. It makes it easy to apply governance around the model, which I find particularly valuable. The setup process, which takes 12 weeks, was good. Review collected by and hosted on G2.com.

in initial depolyment- needs time to analysis completely Review collected by and hosted on G2.com.

It already includes prebuilt tools you can connect to across many enterprise platforms (e.g., Slack, Workday, Salesforce). Review collected by and hosted on G2.com.

Licensing is not transparent. Also, not much content available for configuring and using moveworks. Review collected by and hosted on G2.com.

I like the ease of creating agents given I have the connectors easily available Review collected by and hosted on G2.com.

Ticket interception coming to end of life , this feature was very useful and it seems new bugs will not be used. Review collected by and hosted on G2.com.

I like Moveworks for its intuitive workflow design, which makes it easy to map out the workflow. The initial setup was straightforward, which was a big plus. Review collected by and hosted on G2.com.

connecting to other SOR stills requirement in-depth development work Review collected by and hosted on G2.com.

Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations. Review collected by and hosted on G2.com.

Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind.

Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features. Review collected by and hosted on G2.com.