--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # ServiceNow EmployeeWorks Reviews & Product Details Visit Website Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. * * * Product Website ServiceNow EmployeeWorks Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow EmployeeWorks Community](https://www.g2.com/products/servicenow-employeeworks/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Bryant Chang Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## ServiceNow EmployeeWorks Integrations (8) What do users say about integrations? Verified by ServiceNow EmployeeWorks [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow HR Service Delivery ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Simpplr ](https://www.g2.com/products/simpplr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More SG Saurabh G. Small-Business (50 or fewer emp.) 5/7/2026 "User-Friendly and Human-Like Employee Interaction" 5/5 What do you like best about ServiceNow EmployeeWorks? I like that Moveworks is so user-friendly, making interactions with employees appear more human-like. I find the conversation chat particularly valuable for its ease of use. The initial setup was easy, which is a huge plus for me. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Nothing Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks enables interaction with employees in a human-like manner, making it user-friendly for employee services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign IH indira h. Enterprise (\> 1000 emp.) 5/5/2026 "Agile, Easy Integration, Ideal for Employee Engagement" 3.5/5 What do you like best about ServiceNow EmployeeWorks? I like Moveworks for its agility and the readymade plug-and-play integration. It makes it easy to apply governance around the model, which I find particularly valuable. The setup process, which takes 12 weeks, was good. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? in initial depolyment- needs time to analysis completely Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps deskless workers connect with ADP and retrieve employee data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SN Sachin N. ServiceNow Architect Enterprise (\> 1000 emp.) 5/5/2026 "Prebuilt Enterprise Integrations That Connect Easily Across Platforms" 4/5 What do you like best about ServiceNow EmployeeWorks? It already includes prebuilt tools you can connect to across many enterprise platforms (e.g., Slack, Workday, Salesforce). Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Licensing is not transparent. Also, not much content available for configuring and using moveworks. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? We have many intranet portals serving diff business functions and they have many integrations. Moveworks will reduce lot of hours and operational costs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign HH Humberto H. 5/5/2026 "Easy to learn and create quick agents" 4/5 What do you like best about ServiceNow EmployeeWorks? I like the ease of creating agents given I have the connectors easily available Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Ticket interception coming to end of life , this feature was very useful and it seems new bugs will not be used. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Solves quick agent development for use cases as needed. Answers customers questions from our connected knowledge bases. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign LD Linda D. Small-Business (50 or fewer emp.) 5/5/2026 "Intuitive and Efficient for Finance Operations" 4/5 What do you like best about ServiceNow EmployeeWorks? I like Moveworks for its intuitive workflow design, which makes it easy to map out the workflow. The initial setup was straightforward, which was a big plus. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? connecting to other SOR stills requirement in-depth development work Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps with AP and vendor management and has an intuitive workflow design that's easy to map. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Member - Placement committee Small-Business (50 or fewer emp.) 6/9/2024 Guest users or non-business users of the software, not included in G2 scores. "Moveworks: improvement in support?" 4/5 What do you like best about ServiceNow EmployeeWorks? Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind. Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations. Review collected by and hosted on G2.com. Show More 10/19/2025 Validated ReviewerIncentivizedSource: G2 invite VS Vikas S. VP Enterprise (\> 1000 emp.) 11/18/2025 "Revolutionary AI Automation with Outstanding NLP" 4.5/5 What do you like best about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step employee requests; and its agentic automation capability to resolve those issues end-to-end across multiple enterprise applications (IT, HR, Finance) without human intervention, leading to significant productivity gains and reduced ticket resolution times. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of core ServiceNow environments. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks solves the problem of employee friction and slow support resolution by acting as an AI-powered universal copilot. This benefits us by significantly automating repetitive IT and HR tickets (often 50%+ ticket deflection), allowing support teams to focus on strategic work while providing employees with instant, 24/7 answers right in Slack or Teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile HL hector L. Enterprise (\> 1000 emp.) 5/7/2026 "Efficient Case Tracking with Automated Reminders" 4/5 What do you like best about ServiceNow EmployeeWorks? I really appreciate Moveworks for its automated time-bound reminders. These reminders help me not to miss any case deadlines, which is crucial when tracking cases between case managers. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? na Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps with case management, tracking cases between managers, and offers automated time-bound reminders to avoid missing deadlines. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Truman C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Truman C.") TC Truman C. Enterprise (\> 1000 emp.) 5/7/2026 "Potential for Accuracy, Needs Guided Chat" 2.5/5 What do you like best about ServiceNow EmployeeWorks? I appreciate the ease of chat with Moveworks. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I find the chat aspect of Moveworks free form and not guided. I prefer curated contents. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I am looking to use Moveworks for universal service request intake and to improve accuracy in triaging requests to the right teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign LF Lori F. Enterprise (\> 1000 emp.) 5/7/2026 "Speedy but Could Be Faster" 3.5/5 What do you like best about ServiceNow EmployeeWorks? I use Moveworks for chat and appreciate how it expedites finding answers or submitting requests. I like its speed, even though I think it could be faster. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I think the speed could be faster. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks expedites finding answers or submitting requests, providing speed in processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about ServiceNow EmployeeWorks? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow EmployeeWorks ](https://www.g2.com/products/servicenow-employeeworks/discussions/new) GU Guest User What is Moveworks used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-moveworks-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-employeeworks/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 13% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## How much does ServiceNow EmployeeWorks cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 4 purchases. 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