ServiceNow EmployeeWorks Reviews & Product Details

I find Moveworks quick and easy to use. I also appreciate how it reads user roles and access effectively, ensuring restricted items are not displayed. The initial setup was super easy. Review collected by and hosted on G2.com.

Moveworks does not fetch knowledge base articles effectively. Review collected by and hosted on G2.com.

I appreciate Moveworks for making it easy for users to access our internal information. I really like the simplicity it offers for the end user. It integrates well with our intranet, which is a big plus. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The single pane of glass can definitely think through all the questions and not just shoot up KB articles but actually suggests the solution. Its much better than Now assist which we used earlier. Review collected by and hosted on G2.com.

The UI can be much better it's sometimes is cumbersome find the right solution Review collected by and hosted on G2.com.

Conversational AI, and actually completing tasks for the user within the conversation. Now requiring user to go to separate screen/system to get it done. Review collected by and hosted on G2.com.

Seems like it could make it difficult to send notifications directly to employees through the platform. It should come with out of the box ability to provide daily updates to admins on improvements that need to be made with knowledge, etc to improve the tool/experience. Review collected by and hosted on G2.com.

I really appreciate Moveworks for AI search, summarization, and knowledge management. It's great for finding knowledge and summarizing information quickly, which helps improve the end user experience and find answers to HR-related questions. I also like the speed at which it provides information and handles workflows efficiently. Review collected by and hosted on G2.com.

nothing at this point Review collected by and hosted on G2.com.

I like Moveworks because it is easy to use, which makes handling my tasks smoother. I also appreciate the ServiceNow integration; it really works well and is also easy to use. Additionally, I value the quick answers Moveworks provides, helping streamline processes and reduce calls to the call center. Review collected by and hosted on G2.com.

Cheaper cost Review collected by and hosted on G2.com.

I like Moveworks for its ability to provide quick answers for users and approvals for catalog items. I also appreciate the ability to do approvals on the portal. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

It doesn't have the ability to 'do work' - it also cannot work with catalog items that have scripting on them. Review collected by and hosted on G2.com.

I like how Moveworks acts as a layer before reaching a real agent to lower wait times. I appreciate the automated incident creation feature. Review collected by and hosted on G2.com.

I don't like the restrictions based on ACLs that potentially cause security issues. There were also some issues with implementing on ESC. Review collected by and hosted on G2.com.

I use Moveworks for automation, noise reduction, and application monitoring. I like the automation and elimination features along with alert suppression. Review collected by and hosted on G2.com.

I don't like the integration with COTS products or mainframe, which is problematic. Also, the initial setup was a bit difficult due to training requirements. Review collected by and hosted on G2.com.

I like the simplicity of setting up Moveworks. It made the stand up and launch time short. Review collected by and hosted on G2.com.

Reporting and analytics were weak. No Moveworks to Moveworks API for interconnectivity with parent company, have moved to another solution as a result. Effectiveness not so great. Review collected by and hosted on G2.com.