--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # ServiceNow EmployeeWorks Reviews & Product Details Visit Website Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. * * * Product Website ServiceNow EmployeeWorks Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow EmployeeWorks Community](https://www.g2.com/products/servicenow-employeeworks/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Bryant Chang Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## ServiceNow EmployeeWorks Integrations (8) What do users say about integrations? Verified by ServiceNow EmployeeWorks [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow HR Service Delivery ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Simpplr ](https://www.g2.com/products/simpplr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Machine Learning Engineer Small-Business (50 or fewer emp.) 6/28/2024 "Improving employee experience through AI" 3.5/5 What do you like best about ServiceNow EmployeeWorks? The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Mainly ease of reporting IT issues and passwort resetting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Froilán M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Froilán M.") FM Froilán M. Senior RPA Developer Information Technology and Services Small-Business (50 or fewer emp.) 6/28/2024 "Great IT Support" 5/5 What do you like best about ServiceNow EmployeeWorks? Automating tasks using Moveworks has been the best choice, their support is fast and always responsive. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? In complicated cases it might not be the best alternative. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helped me to reduce the volume of repetitive tasks, such as passwords resets, access request, etc. Also the response times are excellent. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Syed Ali K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed Ali K.") SK Syed Ali K. Software developer Enterprise (\> 1000 emp.) 6/13/2024 "A friend in deed" 4.5/5 What do you like best about ServiceNow EmployeeWorks? This technology caters to the needs of professional who need to apply solutions for real world problems. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Nothing in particular as i have yet to find any discrepancy in what the company delivers Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Embedded Apis help to refactoring the code efficiently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KS Krishna S. Software engineer Enterprise (\> 1000 emp.) 6/13/2024 "After 2 months of working with the product" 4/5 What do you like best about ServiceNow EmployeeWorks? Solve support tickets, search content, and automate workflows across the business Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Ai support chat bot Saves employees time by automating Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vasundhara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasundhara G.") VG Vasundhara G. Automation Engineer Small-Business (50 or fewer emp.) 6/6/2024 "AI platform ...that makes life easy" 5/5 What do you like best about ServiceNow EmployeeWorks? Search for information tool -- gives the best and highly efficient results Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Not really anything to dislike about this Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? It gives good candidate results and help to analyse the market cap Review collected by and hosted on G2.com. Show More 12/12/2024 Validated ReviewerIncentivizedSource: G2 invite BS Bhadri S. Software Developer Small-Business (50 or fewer emp.) 7/2/2024 "Good" 5/5 What do you like best about ServiceNow EmployeeWorks? The innovations they do in the space which i like Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Research and development which is happening Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Coding programs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DK David K. Enterprise (\> 1000 emp.) 6/7/2023 "My Moveworks experience!" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Moveworks made our organizations adoption of AI achievable in a short period of time and the ROI was instantly evident. Since we launched our bot, Herbie, in late 2019 we continue to shatter our goals as we leverage more of Moveworks functionalities delighting our customers. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Moveworks is growing fast and at times you can see their strain on resources. For me I have seen this with delayed followups on issues we may be experiencing. The upside to this is that they are addressing these issues and they are always looking for feedback to improve their support services. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Where do I begin? We are using the platform for IT knowledge resolutions, as well as finance, and legal. This has dramatically lowered our MTTR and offloaded repeatable issues from our level 1 agents allowing them to have more engaging interactions with our customers. We also have proactive notifications around password expirations, lockouts that have helped keep our customers productive. The messaging platform has allowed us to create more engaging communications that have increased our view rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") TR Verified User in Research Small-Business (50 or fewer emp.) 6/27/2024 "Good" 4.5/5 What do you like best about ServiceNow EmployeeWorks? Makes ticket solving easier, quite helpful Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Nothing to dislike yet. So far everything is good Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Ticket Solving Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kevin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin S.") KS Kevin S. Mid-Market (51-1000 emp.) 7/25/2023 "An AI bot that seriously saves your team time and aggravation" 5/5 What do you like best about ServiceNow EmployeeWorks? The best part of the experience with Moveworks is working with their Customer Success team. They do what it takes to ensure success. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? We have been using Moveworks for almost a year now and there is nothing to dislike. The team and the product are awesome Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Our bot, Laika, provides a service to our employees that is both instant and wide-ranging in it's ability. Approvals, app assignments, password resets, all done Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MW Mark W. Enterprise (\> 1000 emp.) 6/14/2023 "Great way to provide self service to your customers" 4.5/5 What do you like best about ServiceNow EmployeeWorks? I like the level of support they give us and how they partner with us to improve the product. My favorite features are the ticket triage and communications features of Nexthink. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? If you already have a good way of deploying software, password changes, or locked accounts you will not get the full value of the product. It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? We use Moveworks to help triaging tickets, password reset, account unlocks, and self-service help with our bot. The triage aspect and assignment of tickets is probably the most valuable of the processes we use at this point, but we expect to use more features over time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about ServiceNow EmployeeWorks? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow EmployeeWorks ](https://www.g2.com/products/servicenow-employeeworks/discussions/new) GU Guest User What is Moveworks used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-moveworks-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-employeeworks/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 13% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/servicenow-employeeworks/pricing) ## How much does ServiceNow EmployeeWorks cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 4 purchases. 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