Consulting Services for ServiceNow Customer Service Management

Pathways Consulting Group is a Certified Woman-Owned ServiceNow Elite Partner dedicated to delivering unparalleled ServiceNow expertise to help companies transform their business and drive value with ServiceNow. With over 15 years of experience, they have been helping clients unlock productivity, fuel efficiency, and accelerate the path to digital transformation. Recognized for outstanding customer satisfaction, Pathways has earned a reputation for strategic and technical excellence, as well as a flexible, collaborative approach and proven outcomes. Key Features and Functionality: - Comprehensive ServiceNow Solutions: Pathways offers a wide range of services, including implementation, support, training, and custom application development, ensuring clients maximize their ServiceNow investment. - Innovative Applications: Through their Innovation Lab, Pathways develops custom applications like Certify and OSCAL NOW, designed to automate audits and streamline System Security Plan management, respectively. - Global Training Expertise: Providing customized, role-specific ServiceNow training, Pathways has successfully trained thousands of individuals worldwide, tailoring programs to meet diverse industry requirements. Primary Value and Solutions Provided: Pathways Consulting Group empowers organizations to achieve digital transformation by streamlining enterprise operations and improving business processes through the ServiceNow platform. Their client-centric approach ensures tailored solutions that address specific business challenges, leading to enhanced productivity, reduced costs, and increased efficiency. By offering comprehensive services—from implementation to training and support—Pathways enables clients to fully leverage ServiceNow's capabilities, driving tangible business outcomes and long-term success.

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Epicon IT Solutions Pty Ltd, an Australian-owned company established in 2008, specializes in delivering comprehensive IT Service Management and IT Operations solutions. Acquired by Telstra in 2020, Epicon has become a pivotal part of Telstra Purple, enhancing ServiceNow capabilities within the organization. With a significant presence in Canberra, Epicon boasts the largest number of dedicated, security-cleared, and ServiceNow-certified staff in the region. The company has a proven track record of providing quality enterprise management solutions to various federal and state government agencies, as well as other organizations across Australia. Key Features and Functionality: - IT Service Management and Service Integration : Epicon offers end-to-end ITSM solutions, including service integration frameworks, IT service governance, and optimization. Their expertise encompasses ITIL, Agile, and DevOps methodologies, ensuring streamlined IT service delivery. - AIOps and IT Operations: By integrating big data, machine learning, and analytics-based visualizations, Epicon enhances IT operations. Their services include capacity management, event management, data center automation, and cloud automation, leading to improved efficiency and insights. - Enterprise Monitoring and Performance Management: Epicon provides a unified view of IT performance across infrastructure, networks, applications, and user experiences. This proactive monitoring facilitates real-time business service visibility, incident detection, and technical reporting. - Cloud Services: Epicon offers on-demand cloud services through its government-certified protected cloud. Services include ITSM as a Service, enterprise monitoring as a service, integration and automation as a service, and cloud brokerage. Primary Value and Solutions Provided: Epicon's primary value lies in simplifying complex IT environments, providing full visibility, and enhancing decision-making processes. By integrating and automating IT services, they help organizations prevent critical failures, reduce incidents, and improve overall efficiency. Their solutions are designed to support digital transformation initiatives, enabling businesses to achieve their objectives through effective IT operations. Epicon's commitment to delivering superior value through intelligence, innovation, and customer service ensures that clients can navigate the complexities of modern IT landscapes with confidence.

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Eraneos Technology Netherlands B.V. is a Dutch-based consultancy specializing in platform technologies, with a strong focus on ServiceNow and Atlassian solutions. With a team of 45 highly skilled professionals, the company has a proven track record of delivering successful ServiceNow implementations and driving digital transformation for clients across various industries. Key Features and Functionality: - ServiceNow Expertise: Specializes in end-to-end workflow automation projects, leveraging the ServiceNow platform to enhance service management processes. - Atlassian Solutions: Provides comprehensive services supporting Atlassian platforms, facilitating improved collaboration and project management. - Digital Transformation Consulting: Offers strategic advice and implementation support to help organizations navigate and succeed in their digital transformation journeys. Primary Value and User Solutions: Eraneos Technology Netherlands B.V. empowers organizations to unlock the full potential of the digital age by providing expert guidance and implementation services for leading platform technologies. By optimizing service management and collaboration tools, the company enables clients to work more efficiently, reduce costs, and achieve sustainable growth in an ever-evolving digital landscape.

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One of the world's leading professional services organizations, helps companies across the globe to identify and capitalize on business opportunities.

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e:solutionsOne, Inc. is a boutique consultancy specializing in ServiceNow solutions, dedicated to simplifying complex business processes through innovative application development and workflow optimization. As a Premier ServiceNow Partner, the company focuses on understanding client needs, designing tailored solutions, and delivering continuous improvements on the Now Platform. Key Features and Functionality: - Strategic Services: Offers comprehensive ServiceNow journeys, roadmaps, alignment strategies, and governance setup to ensure effective platform utilization. - Application Development: Provides governance and best practices for Creator Workflows, with a team experienced in building custom applications tailored to client requirements. - ServiceNow Implementations: Specializes in implementing and upgrading IT, Employee, and Customer Workflows to enhance operational efficiency. - Virtual Teams : Delivers onshore managed services through dedicated virtual teams, supporting, managing, and evolving clients' ServiceNow investments. - Project and Staff Augmentation: Offers experienced professionals to augment client teams, accelerating project delivery and optimizing service management initiatives. Primary Value and Solutions Provided: e:solutionsOne, Inc. addresses the challenge of complex business workflows by delivering practical, collaborative, and enduring solutions on the ServiceNow platform. By emphasizing human-centered design and continuous improvement, the company ensures that systems are intuitive and effective for both teams and the individuals they support. This approach leads to enhanced productivity, streamlined operations, and improved user satisfaction, enabling organizations to fully realize the value of their ServiceNow investments.

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Evora IT Solutions is an international consulting firm specializing in IT solutions and services for asset-intensive operations, maintenance, and customer service. Established in 2011 and headquartered in Walldorf, Germany, Evora has expanded its presence with subsidiaries in the USA, Canada, Brazil, and India. The company leverages technologies from SAP and ServiceNow to deliver integrated enterprise asset management, field service, planning and scheduling, and mobile solutions tailored to industries such as utilities, chemicals, pharmaceuticals, transportation, public services, mining, oil and gas, and manufacturing. Key Features and Functionality: - Enterprise Asset Management: Implementing solutions that optimize the lifecycle of physical assets, ensuring efficient operations and maintenance. - Field Service Management: Enhancing field operations through mobile solutions that empower field workers with real-time data and tools. - Planning and Scheduling: Providing integrated planning and scheduling tools to improve resource allocation and operational efficiency. - Mobile Solutions: Developing user-friendly mobile applications that facilitate on-the-go access to critical information and processes. - System Integration: Seamlessly integrating with existing SAP and ServiceNow systems to ensure cohesive and efficient workflows. Primary Value and Solutions for Users: Evora IT Solutions addresses the challenges faced by asset-intensive industries by digitizing and optimizing business operations. By implementing best-practice solutions, Evora enhances operational efficiency, reduces downtime, and improves service delivery. Their expertise in SAP and ServiceNow platforms enables clients to achieve digital transformation, resulting in streamlined processes, better resource management, and increased customer satisfaction.

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exccon AG is a premier ServiceNow partner, established in 2009, dedicated to optimizing business processes through tailored ServiceNow solutions. With headquarters in Munich and additional offices in Frankfurt am Main and the Weser-Ems region, exccon AG offers comprehensive services encompassing design, implementation, training, and ongoing support. Their team of seasoned consultants specializes in key areas such as IT Operations Management (ITOM, Business Continuity Management (BCM, IT Service Management (ITSM, and Integrated Risk Management (IRM. By leveraging innovative technologies, including Generative AI, exccon AG ensures that clients achieve efficient, reliable, and future-proof digital transformations. Key Features and Functionality: - IT Operations Management (ITOM: Expertise in modeling and implementing ITOM strategies to manage large infrastructures, including private, public, and hybrid clouds. - Business Continuity Management (BCM: Automation of cross-departmental workflows to enhance customer experiences and ensure operational resilience. - IT Service Management (ITSM: Optimization of ITSM processes through ServiceNow implementation, supported by tailored training programs. - Integrated Risk Management (IRM: Translation of regulatory requirements into transparent, consistent, and auditable processes supported by ServiceNow. - Creator Workflows: Assistance in developing custom workflows using ServiceNow's no-code and low-code features to meet unique business needs. - Managed Services: Provision of flexible, modular managed services, including advisory, development, incident management, monitoring, and release management, tailored to specific client requirements. - Generative AI: Evaluation and implementation of Generative AI applications to enhance business processes and decision-making. Primary Value and Solutions Provided: exccon AG delivers pragmatic and efficient ServiceNow solutions that address the unique challenges of each client. By combining technological expertise with process-oriented consulting, they enable businesses to automate, optimize, and digitize their operations. This approach leads to increased efficiency, improved collaboration, and a robust foundation for digital transformation. Their commitment to understanding client needs ensures the delivery of solutions that not only meet current requirements but also support future growth and adaptability.

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EXEO Group, Inc. is a Japanese conglomerate specializing in the construction and supply of telecommunications infrastructure, electrical and air conditioning facilities, civil and environmental engineering services, and system solutions. Established in 1954, the company has evolved from linking Japan through electric wires and phone lines to providing comprehensive services that connect urban systems, including plants, subways, and railways. With a strong emphasis on innovation and technological advancement, EXEO Group aims to enrich people's daily lives, enhance urban environments, and accelerate business innovation. Key Features and Functionality: - Telecommunications Infrastructure: Designs, constructs, operates, and maintains communication facilities, including fiber optic networks, mobile communication base stations, and network systems for telecom carriers. - System Solutions: Offers total solutions utilizing ICT for the development, maintenance, and operation of cloud-based enterprise communications network systems and various enterprise systems for telecom carriers and companies in the finance and manufacturing sectors. - Urban Infrastructure: Engages in the construction of renewable energy facilities, urban civil engineering projects, and water and waste treatment plant equipment, contributing to sustainable urban development. - Managed Services: Provides comprehensive managed services, including infrastructure management, network monitoring and security, and maintenance and support services, ensuring robust and secure IT environments for clients. Primary Value and Solutions for Users: EXEO Group, Inc. delivers integrated engineering and system solutions that address the complex needs of modern infrastructure and technology. By offering a wide range of services—from telecommunications infrastructure to system solutions and managed services—the company enables clients to achieve digital transformation, optimize operations, and enhance productivity. Their commitment to innovation and quality service positions them as a trusted partner in building and maintaining the essential systems that connect people, cities, and businesses.

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e-Xim IT S.A. is an innovative and rapidly growing company headquartered in Warsaw, Poland, specializing in Enterprise Service Management , Application Delivery, Digital Transformation, and Automation solutions. As a leading ServiceNow Premier Partner in Poland, e-Xim IT offers comprehensive services, including consulting, integration, implementation, development, and maintenance of the ServiceNow platform. The company serves various industries such as financial services, government, and manufacturing, delivering high-value projects across Europe. Key Features and Functionality: - Comprehensive ServiceNow Solutions: e-Xim IT provides end-to-end ServiceNow services, encompassing consulting, integration, implementation, development, and maintenance. - Certified Expertise: The company boasts numerous accreditations and certifications, including ServiceNow Certified Application Developer and various Implementation Specialist certifications, ensuring high-quality service delivery. - Industry Focus: Specializes in serving financial services, government, and manufacturing sectors, offering tailored solutions to meet industry-specific needs. - Regional Coverage: Operates across Europe, the Middle East, and Africa, with a strong presence in countries like Denmark, Estonia, Lithuania, Latvia, and Poland. Primary Value and Solutions Provided: e-Xim IT S.A. addresses the complexities of digital transformation by simplifying and automating enterprise processes through the ServiceNow platform. By leveraging their certified expertise and industry focus, they help organizations enhance operational efficiency, reduce costs, and improve service delivery. Their comprehensive approach ensures that clients receive customized solutions that align with their specific business objectives, facilitating a smoother and more effective digital transformation journey.

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Extreme Digital Solutions is a Brazilian innovation and technology company dedicated to simplifying and optimizing business processes through quality and creativity. Specializing in digital transformation, EDS offers a comprehensive suite of services, including data analytics, artificial intelligence, multi-cloud management, system integration, and professional services. By partnering with industry leaders like ServiceNow and AWS, EDS delivers customized solutions that drive strategic transformation and operational efficiency. Key Features and Functionality: - Data Analytics & Artificial Intelligence: Accelerates information integration and fosters innovation by enabling strategic, data-driven decisions. - Multi-Cloud Management: As a specialized cloud broker, EDS offers expertise in dynamic multi-cloud architectures, hybrid infrastructures, and seamless integrations. - Integration & Observability: Enhances operational efficiency by interconnecting systems, applications, and data, ensuring a cohesive and secure infrastructure. - Professional Services: Provides tailored software and platform development, supported by certified consultants passionate about transforming IT services. Primary Value and Solutions: EDS empowers organizations to navigate the complexities of digital transformation by offering innovative solutions that streamline operations, enhance decision-making, and improve customer experiences. By leveraging cutting-edge technologies and strategic partnerships, EDS addresses challenges such as inefficient workflows, data silos, and the need for scalable cloud infrastructures, enabling businesses to achieve sustainable growth and competitive advantage.

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