Service Geeni Reviews & Product Details

Thank you so much for the fantastic review! It's brilliant to hear that Service Geeni is saving the equivalent of 2–3 full-time clerks per week - that's a massive win, and exactly the kind of impact we love to hear about.

We're also really glad that the Disaster Recovery Plan has given you confidence and peace of mind. Thank you for your trust in us and for working so proactively with our team.

It's a pleasure to support your business.

Thank you for sharing your thoughts - we're really glad the stock tracking is hitting the mark for you, and it's great to hear Service Geeni is helping with cross-company invoicing and job management!

Your feedback around the number of steps in processes like raising quotes and part requests is something we take seriously. We're pleased to share that we have a series of simplification and user experience enhancements planned for this year, including improvements to quotations and parts workflows - so watch this space!

If you'd like to share any specific feedback in the meantime, our support team would love to hear from you.

Thank you so much for this lovely review, it's brilliant to hear that Service Geeni is working well for your business! We love that you brought up training, because you're absolutely right - there's a lot of functionality that can go untapped, and we'd love to help you unlock even more value from the system. Please do reach out to your account manager or our support team and we can explore what additional training might look like for your team. Thanks again for the kind words! 😊

Thank you so much for the lovely review! We're really glad to hear that having everything in one place is saving you time - especially when customers need information quickly.

Your feedback around reporting visualisations is really helpful too. We're excited to share that a new standard reports initiative is underway for 2026 to broaden our out-of-the-box reporting capabilities.

If you have any specific areas you'd like to see improved, please do share them with our support team - we'd love to make sure your feedback shapes the right changes. 😊

A 10/10 from Rachel - that's made my day! 😁 Thank you so much for taking the time to share your experience. We're so pleased to hear that Service Geeni feels user-friendly and straightforward - that's something we work really hard to get right, so it's always lovely to hear.

Thank you also for flagging the issue with incorrect dates pulling through for services and thorough examinations, that's really helpful to know. I'll pass this message onto our support team so they may in in touch if they need specific examples to make sure it gets investigated properly. 😊

Thank you so much for the 10/10, Louise - that really means a lot to us! 🎉 We're thrilled to hear that learning the system has been easy and that logging jobs is quick and straightforward.

Your note about cancelled services not updating the next service date is great feedback. This is something we have logged as part of our quality of life initiative, and we're working to address it.

Thank you again for taking the time to share your experience with us! 😁

Thank you for taking the time to share your feedback. We're sorry to hear your experience hasn't been the one we'd want for you, and we really appreciate your honesty.

We'd love to address some of the specific concerns you've raised. On the CRM front, Service Geeni integrates with 20+ CRM systems and we'd be more than happy to talk through what's possible for your business. We also have two active initiatives underway to improve our quoting module and broaden our out-of-the-box reporting capabilities in 2026.

We'd really welcome the chance to chat further - please do reach out to our support team so we can better understand your experience and work together to improve things. 😊

Thank you for the great feedback – we’re glad you see Service Geeni as a platform that supports your growth and future AI plans. That’s exactly what we built it for.

We really appreciate your honest comments on support and usability too, and we’ll certainly take that on board. On that note, we’ve recently launched Live Chat which is very exciting 🎉and continue to expand our knowledge base, so you can get answers quickly, any time of day. We’re also always refining the platform to make it more intuitive, so feedback is always welcome.

It’s brilliant to hear you’re managing operations, stock, invoicing, and quoting all in one place. That clarity makes scaling so much simpler.

Thanks again for your feedback and for choosing Service Geeni.

Another 10/10 — you've made our whole team smile :) Thank you so much for taking the time to leave us such a kind review. It's brilliant to hear that you're finding the system easy to navigate and that the layout is working well for you.

We also really appreciate your honest feedback around query resolution times. We're always looking at ways to improve our response and resolution processes, and this is a really helpful reminder of how important that is. If you ever have an urgent query, please don't hesitate to chase us up, we want to make sure you're never left waiting longer than necessary. Thanks again!

Thank you for your honest feedback Lisa, we really appreciate you taking the time to share it.

It’s great to hear that you find Service Geeni easy to navigate and simple to teach to new team members. Saving you time day to day is exactly what we’re here for, so that’s brilliant to hear.

We’re sorry to read that linking to your accounts package hasn’t felt straightforward. We’d love to help make sure everything connects smoothly. A member of our team will be in touch to support you and ensure you’re getting the seamless experience you expect.

Your systems should work together effortlessly, and we’re here to make that happen.

Thanks again for your feedback. It helps us keep improving and delivering the experience you deserve.