Selcomm, developed by Select Software Solutions, is a comprehensive Customer Relationship Management , Business Support System , and billing solution tailored for the telecommunications industry. Designed to manage the entire lifecycle of communication service providers, Selcomm integrates modules for sales, orders, customer care, billing, network integration, data management, and provisioning. This fully integrated platform supports a wide array of communication services, including fixed-line voice, wireless, mobile , VoIP, data , video over IP, and content services. Key Features and Functionality: - Billing Services: Selcomm offers a robust billing engine capable of handling multiple channels, subscriptions, complex rating, tariffing, discounting, bundles, caps, bill presentment, full accounts receivables, costing, and automated payment processing. It allows for easy configuration of new rate plans through user-friendly portals. - Customer Self-Service: The platform provides consistent presentation of customer information, granting access to all accounts, services, and transaction details. Self-care portals enable subscribers to manage their accounts, lodge tickets, review billing history, download invoices, and view usage details. - Network and Provisioning: Selcomm manages network configurations, onboarding, provisioning, and usage across various sources. It handles network or carrier data for each service, including mediation, validation, estimation, reconciliation, and reporting. The platform also streamlines service onboarding with internal and external workflows and offers numerous third-party platform integrations. - Sales and Orders: The system supports multiple sales channels from various sources, including dealer management and retail sales portals. Configurable rules streamline and automate order workflows, incorporating credit checking, activations, and enhanced customer service. Selcomm facilitates the rapid configuration of innovative products to seize new market opportunities. Primary Value and Solutions Provided: Selcomm delivers a scalable and flexible solution that addresses the complex and dynamic billing requirements of communication service providers. By integrating all aspects of service management—from sales and customer care to billing and network integration—Selcomm enhances operational efficiency, reduces administrative complexity, and accelerates time-to-market for new products. Its comprehensive suite ensures accurate and timely billing, improves customer satisfaction through self-service capabilities, and supports a wide range of communication services, thereby future-proofing businesses in the rapidly evolving telecommunications landscape.