--- title: Second Nature AI Reviews meta_title: 'Second Nature AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 438 reviews by the users' company size, role or industry to find out how Second Nature AI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 438 scale: '5' date_modified: '2026-10-05' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration ---

Second Nature AI Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users benefit from enhanced sales skills and confidence thanks to Second Nature AI's engaging and resource-efficient training approach. (104 mentions)
Users enjoy the user-friendly interface of Second Nature AI, simplifying training and performance tracking for sales reps. (98 mentions)
Users appreciate the AI integration of Second Nature AI, enhancing training and boosting sales rep confidence and performance. (74 mentions)
Users value the comprehensive employee development offered by Second Nature AI, enhancing training and performance for sales teams. (60 mentions)
Users value the interactive training experience with Second Nature AI, enhancing learning and confidence in sales roles. (57 mentions)
Users report inaccurate information from Second Nature AI, leading to confusion and frustrating conversations. (21 mentions)
Users find the learning curve steep for beginners, making it challenging to get started with Second Nature AI. (15 mentions)
Users find the inaccuracy in AI responses frustrating as it often misinterprets questions and provides irrelevant answers. (14 mentions)
Users experience a lack of interactivity with Second Nature AI, making conversations feel less engaging and often disconnected. (12 mentions)
Users feel that the language issues hinder accessibility and understanding for non-English speakers, limiting widespread use. (11 mentions)

5 Pros or Advantages of Second Nature AI

5 Cons or Disadvantages of Second Nature AI

April  G.
AG
April G.
Vice President of Sales and Marketing
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Validates a cohort is ready before live accounts"
5/5
What do you like best about Second Nature AI?

My roadmap asks tend to land, and I have flagged features that shipped within a quarter. Thirty-plus languages meant our overseas sales teams finally ramped at the same level. The customer success team grasps what I am solving, not just how the tool works. It widened where I could apply ramp, well past the core sales team. Every new hire now ramps to the same bar regardless of trainer. The cohort data points me at patterns I can turn into sales coaching. It gave me the evidence to defend the program's budget. The data tells me who is ready to carry quota and who needs another cycle. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

The moving avatars are not perfect yet, and I gather a better one is on the way. Review collected by and hosted on G2.com.

Simon  P.
SP
Simon P.
Sales Director
Information Technology and Services
Enterprise (> 1000 emp.)
"Keeps ramp on track when the team grows fast"
5/5
What do you like best about Second Nature AI?

Our customer success contact actually knows our sales motion, not just the feature list. It surfaces what a rep claimed about pricing, not only how smooth they sounded. I can adapt a discovery template for a new segment without starting from scratch. Self-onboarding was quick, and I had scenarios live within hours of access. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

The moving avatars are not quite right yet, and I am told a better version is on the way. Review collected by and hosted on G2.com.

Waseem  A.
WA
Waseem A.
Sales Executive & Account Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Keeps onboarding from absorbing all my capacity"
4.5/5
What do you like best about Second Nature AI?

The templates are simple enough that a sales manager with no enablement background can adjust them. Onboarding at scale stopped meaning a duplicate session for every new group. A new scenario takes an afternoon, not a half-day from a blank page. Self-onboarding was quick enough that I was building scenarios the first day. Patterns in the cohort data let me catch a weak spot before it costs us a deal. I keep the scenarios current with our pitch almost as a weekly habit. Reps engage because the drills mirror the deals they handle daily. I clone and adjust scenarios per region so content stays fresh without a big build. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

The localized scenarios are not all at the English level, so I budget an editing pass for new languages. Review collected by and hosted on G2.com.

Paul  B.
PB
Paul B.
Experienced Sales Manager
Retail
Enterprise (> 1000 emp.)
"Lets SDR and AE ramp run through one program"
4.5/5
What do you like best about Second Nature AI?

The breakdown shows me who knows the product cold and who is improvising. I had scenarios live within hours of getting access, no long setup. The consistency it forced across sessions is the change my managers noticed first. The objective readiness read replaced a manager's gut feel. Reps stop treating practice as busywork once it sounds like their real deals. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

More native connectors would help, the team has shipped a few I asked for so I am hopeful. Review collected by and hosted on G2.com.

Jonathan  W.
JW
Jonathan W.
National Sales Manager
Financial Services
Mid-Market (51-1000 emp.)
"Gives each product line its own playbook library"
4.5/5
What do you like best about Second Nature AI?

We sell across several regions, and one governed content set covering all of them was the requirement. The analysis grades what a rep said about the product, not how polished they sounded. We push one approved sales playbook to thousands of reps without a per-office rollout. A product launch arrives with its pitch scenarios already attached. It handled our headcount without the performance problems I expected at this scale. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

There are slight lags during AI response processing, short but present at our volume. Review collected by and hosted on G2.com.

Samantha  K.
SK
Samantha K.
Leader of Commercial Sales
Computer & Network Security
Enterprise (> 1000 emp.)
"Keeps reps practicing on their own time"
4.5/5
What do you like best about Second Nature AI?

I can prove with data that coaching time is moving the needle on deals. Features I requested showed up on the roadmap rather than a vague maybe. The post-call scoring is consistent whether I review it or a peer manager does. The bar is the same for every new hire regardless of who runs onboarding. Manager prep time dropped because the tool handles the repetitive coaching. The customer success team answers fast and understands our sales process. The roadmap moving on customer input is part of why I stayed. I can flag a struggling rep early from the data rather than after a bad quarter. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

Speech recognition slips a little in a noisy room, which happens on a busy floor. Review collected by and hosted on G2.com.

Amber  N.
AN
Amber N.
Sales Director
Computer Software
Enterprise (> 1000 emp.)
"Lets a struggling rep climb out of the bottom quartile"
4.5/5
What do you like best about Second Nature AI?

My reps build and refine their call patterns in practice before they ever risk using them on a real opportunity. They can drill right from their phones between meetings while they’re on the road. Even veteran reps came around once they saw the breakdowns of their own calls. Now, when we roll out a new pitch, it means a new scenario that same day—not next quarter. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

Not every language is equally polished, English is strong and a couple of others needed a review pass. Review collected by and hosted on G2.com.

JS
Joshua S.
Vice President of Sales, East
Computer Software
Mid-Market (51-1000 emp.)
"Widens ramp well past the core sales team"
4.5/5
What do you like best about Second Nature AI?

I can coach the substance of a call, not just whether a rep sounded smooth. Building a new scenario now takes an afternoon instead of starting from a blank page and losing half a day. Every new hire ramps to the same bar, regardless of who’s training them. The breakdown also makes it clear which reps truly know the product and which ones are bluffing. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

There are occasional, slight lags while the AI processes, but they’re brief enough that they don’t disrupt the session. Review collected by and hosted on G2.com.

Christina  T.
CT
Christina T.
Decarbonization and Sales Specialist
Machinery
Enterprise (> 1000 emp.)
"Keeps regulated messaging consistent across markets"
4.5/5
What do you like best about Second Nature AI?

It evaluates the substance of a call, so we coach on what reps claim about the product, not tone alone. Rolling pitch updates to thousands of reps stopped being a manual project. Standard scenarios across markets ended the regional variation we used to fight. Permissions are detailed enough to clear a security review without exceptions. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

Cohort reporting by hire wave, region, and role still requires an export instead of being available in a single native view. Review collected by and hosted on G2.com.

Anna  B.
AB
Anna B.
Senior Marketing Professional, Digital Marketing Manager
Retail
Enterprise (> 1000 emp.)
"Gives struggling reps a private way to improve"
4.5/5
What do you like best about Second Nature AI?

New reps become quota-ready in weeks instead of the months it used to take. The analysis makes it clear whether a rep actually handled an objection or just talked around it. Onboarding a larger cohort no longer means I have to double my mock-call sessions, and the templates let a team lead tweak a scenario without needing my help. Reps can build confidence on tough objections before they ever face a buyer, and they reach for the tool without prompting something I never saw with our old training. As a result, I can focus my coaching on the reps who truly need me instead of sitting through every call. Two of my weakest reps even moved into the middle of the pack within a month. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

The manager dashboards take more clicks than I’d like, even though they include every metric I need. Review collected by and hosted on G2.com.