--- title: Second Nature AI Reviews meta\_title: 'Second Nature AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 398 reviews by the users' company size, role or industry to find out how Second Nature AI works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 398 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Second Nature AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **sales skill enhancement** provided by Second Nature AI, boosting confidence and engagement in training. [(104 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=2067810&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Second Nature AI, facilitating effective training and user-friendly experiences. [(98 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357545&qs=pros-and-cons#reviews) Users value the **AI integration** of Second Nature AI, enhancing training and performance tracking for sales reps. [(74 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357382&qs=pros-and-cons#reviews) Users appreciate the **flexible training options** of Second Nature AI, enhancing skill development and performance for sales reps. [(60 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=2067815&qs=pros-and-cons#reviews) Users value the **interactive AI experience** with Jenny, enhancing learning and confidence during training sessions. [(57 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357251&qs=pros-and-cons#reviews) Users experience frustrating moments due to **inaccurate information** , leading to mismatched answers and misunderstandings during conversations. [(21 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357240&qs=pros-and-cons#reviews) Users find the **learning curve steep** for newcomers, requiring time to adapt to Second Nature AI's features. [(15 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357370&qs=pros-and-cons#reviews) Users find that **AI inaccuracies** lead to frustration due to mismatched answers and inconsistent responses during conversations. [(14 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357480&qs=pros-and-cons#reviews) Users find the **lack of interactivity** frustrating, as it disrupts the flow and limits engagement during sessions. [(12 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=2067762&qs=pros-and-cons#reviews) Users find **language issues** hinder accessibility and effectiveness, especially for non-English speakers using Second Nature AI. [(11 mentions)](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=2067789&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Second Nature AI ##### 1. Sales Improvement Users value the **sales skill enhancement** provided by Second Nature AI, boosting confidence and engagement in training. [ See 104 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=2067810&qs=pros-and-cons#reviews) See Related User Reviews ![George G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George G.") GG George G. Small-Business (50 or fewer emp.) 5.0/5 "The Best Sales Training Tool that you don't have" What do you like about Second Nature AI? It gives our outbound sales team a very good way to practice sales skills without having to redo training. It's useful for product training and sales ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Second Nature AI Review" What do you like about Second Nature AI? Second Nature AI represents a groundbreaking approach to training, leveraging the capabilities of AI for immersive simulation exercises. This tool has ##### 2. Ease of Use Users appreciate the **ease of use** of Second Nature AI, facilitating effective training and user-friendly experiences. [ See 98 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357545&qs=pros-and-cons#reviews) See Related User Reviews JO Juan O. Small-Business (50 or fewer emp.) 5.0/5 "Its a web app that provides you with the best AI tools for learning and teaching." What do you like about Second Nature AI? I have used it myself and I love it, I like that its very fast response and smart. So you you can give it instructions and it will follow them without ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Tool" What do you like about Second Nature AI? It's cool to use and easy to make edits. ##### 3. AI Integration Users value the **AI integration** of Second Nature AI, enhancing training and performance tracking for sales reps. [ See 74 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357382&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "1st Impression" What do you like about Second Nature AI? First impression... this simulation is very helpful. The AI customer gave real world emotions and reactions. AW amee W. Small-Business (50 or fewer emp.) 5.0/5 "Second Nature is informative and effective" What do you like about Second Nature AI? I appreciated to be able to practice with an AI as much as I needed to. It helped me make sense of the scripts. ##### 4. Employee Development Users appreciate the **flexible training options** of Second Nature AI, enhancing skill development and performance for sales reps. [ See 60 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=2067815&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Second Nature AI Review" What do you like about Second Nature AI? Second Nature AI represents a groundbreaking approach to training, leveraging the capabilities of AI for immersive simulation exercises. This tool has ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Amazing tool to improve your sales team" What do you like about Second Nature AI? Second Nature user experience is great. Its simple and easy to use. Our sales reps can learn at their own pace and time and dont have to go through ##### 5. Interactive Dynamics Users value the **interactive AI experience** with Jenny, enhancing learning and confidence during training sessions. [ See 57 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357251&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Very useful, but has some serious bugs" What do you like about Second Nature AI? Near-instant feedback with some super accurate metrics. Ability to practice speaking without being evalutated or judged by a person. Ease of repeati JC James C. Enterprise (\> 1000 emp.) 4.5/5 "great training option" What do you like about Second Nature AI? Lots of practices compared to live one on one and is tailored to my companies needs ### 5 Cons or Disadvantages of Second Nature AI ##### 1. Inaccurate Information Users experience frustrating moments due to **inaccurate information** , leading to mismatched answers and misunderstandings during conversations. [ See 21 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357240&qs=pros-and-cons#reviews) See Related User Reviews ![Jason L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason L.") JL Jason L. Enterprise (\> 1000 emp.) 5.0/5 "Feels like practicing more with a human with less judgment" What do you dislike about Second Nature AI? The only issue I have right now is sometimes she doesn't understand what was said and can go off on a tangent. Sometimes the answers don't match up to ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Impactful" What do you dislike about Second Nature AI? The least helpful thing about AI is that it changes its perspective of the conversation even though it has the same structure and content. The downsid ##### 2. Learning Curve Users find the **learning curve steep** for newcomers, requiring time to adapt to Second Nature AI's features. [ See 15 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357370&qs=pros-and-cons#reviews) See Related User Reviews AW amee W. Small-Business (50 or fewer emp.) 5.0/5 "Second Nature is informative and effective" What do you dislike about Second Nature AI? I would have liked to have had a similation to better prepare me to answer the telephones. five9 has been a challenge to learn to navigate and get on AM Araguri M. Mid-Market (51-1000 emp.) 4.5/5 "The Perfect Sales Coaching Software With Amazing AI Capabilities" What do you dislike about Second Nature AI? While it's easy to use, new users require some good training/orientation on how the software works. Otherwise, everything else is great. ##### 3. AI Inaccuracy Users find that **AI inaccuracies** lead to frustration due to mismatched answers and inconsistent responses during conversations. [ See 14 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=1357480&qs=pros-and-cons#reviews) See Related User Reviews ![Jason L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason L.") JL Jason L. Enterprise (\> 1000 emp.) 5.0/5 "Feels like practicing more with a human with less judgment" What do you dislike about Second Nature AI? The only issue I have right now is sometimes she doesn't understand what was said and can go off on a tangent. Sometimes the answers don't match up to ![George G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George G.") GG George G. Small-Business (50 or fewer emp.) 5.0/5 "The Best Sales Training Tool that you don't have" What do you dislike about Second Nature AI? I would like to have choices over the voice for the AI ##### 4. Lack of Interactivity Users find the **lack of interactivity** frustrating, as it disrupts the flow and limits engagement during sessions. [ See 12 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=2067762&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Academic Advisor" What do you dislike about Second Nature AI? What I disliked was the fact it didn't feel natural because I wasnt talking to a person. I wished it could be more conversational than it truly was. ![Patrick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick S.") PS Patrick S. Mid-Market (51-1000 emp.) 2.5/5 "Jennie; the relentless AI machine" What do you dislike about Second Nature AI? I dislike how clunky the AI bot it. Sometimes it definitely doesn't feel nataural or real. Also, you can say the certain keywords she wants to hear an ##### 5. Language Issues Users find **language issues** hinder accessibility and effectiveness, especially for non-English speakers using Second Nature AI. [ See 11 mentions ](https://www.g2.com/products/second-nature-ai/reviews?filters%5Bsentiment_snippet%5D=2067789&qs=pros-and-cons#reviews) See Related User Reviews CT curtis t. Small-Business (50 or fewer emp.) 5.0/5 "Very helpful to development" What do you dislike about Second Nature AI? cant pick up southern accent so i find myself repeating my self WL Williams L. Enterprise (\> 1000 emp.) 5.0/5 "It is nice way to learn and practice" What do you dislike about Second Nature AI? I can´t practice in spanish which is my natural language and it is necesary to present solutions to my Latam clients. ![Vincent F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent F.") VF Vincent F. Senior Software Engineer Manufacturing Mid-Market (51-1000 emp.) 8/10/2026 "Keeps a complex sale grounded in substance" 5/5 What do you like best about Second Nature AI? With a global sales org, ramp used to be inconsistent across regions, and having a single, centralized content set fixed that. Pitch coaching now reaches every region at once instead of trickling out office by office. When we run a product launch, it arrives with its pitch scenarios already attached, so teams aren’t piecing things together on their own. Granular permissions also mean each region sees only what it should. Rolling pitch updates to thousands of reps has stopped being a manual project. Bringing a new market online now takes days because the playbook is already centralized. Our success contact understands what it takes to support a sales org at our scale, not just the features. Reporting rolls up across every region into one framework I can share with the board, and it handled our headcount without the performance problems I expected at this scale. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? Cohort views by region and product line still require an export, rather than being available in a single native screen. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? New messaging used to reach the field weeks late, but now the coaching layer lands with the launch. Reps previously practiced scenarios that didn’t reflect live deals; the libraries now capture and track the real conversations. New reps were taking too long to reach quota at our volume, and standardized practice is getting them productive sooner. Coaching also used to be generic across thousands of reps, whereas the analysis now directs each person to their specific weak spot. Onboarding had been tying up senior reps we needed selling, and centralizing practice has freed them up. Messaging used to drift between regions, but a central library now keeps every market on the approved pitch. Finally, spinning up training for a new region meant duplicate sessions and trainers; now the same library reaches everyone from one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Travis J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis J.") TJ Travis J. Project Manager Oil & Energy Enterprise (\> 1000 emp.) 8/10/2026 "Cuts the mocks a manager has to run" 5/5 What do you like best about Second Nature AI? I can clone a playbook scenario and adapt it for a new product in an afternoon. The mobile experience means practice isn’t chained to a desk, so reps can fit it in wherever they are. They build confidence handling tough objections before they ever face a buyer. The fact that the roadmap keeps moving based on customer input is a big part of why I’ve stayed. I can also tailor coaching to each rep based on what the analysis flags, which makes the feedback more targeted and useful. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? I’d like richer out-of-the-box manager views. Right now, I have to build the readiness snapshot myself. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? My senior closers used to lose selling hours running mock calls, but this tool now takes care of that repetition. We were burning live opportunities on reps who weren’t ready, and that stopped once practice moved off real deals. Before, reps would show up to live calls underprepared; now they arrive having already rehearsed the hard moments. New AEs previously took months to contribute, and these days they’re quota-ready in weeks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Todd R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd R.") TR Todd R. Director of Operations & CEO Security and Investigations Mid-Market (51-1000 emp.) 8/9/2026 "Standardizes ramp across every region" 4.5/5 What do you like best about Second Nature AI? Every product launch now ships with a coaching layer, so reps can drill the new pitch the same week it goes live. We’re able to push a single approved sales playbook to thousands of reps without needing a per-office rollout. Coverage in thirty-plus languages lets us keep one ramp standard across markets. Having Salesforce data sitting next to practice results also gives managers one place to look instead of jumping between tools. Each product line can run its own scenario library while we still govern everything centrally. When a line changes its pitch, the owning team updates its library directly, which keeps things current without creating bottlenecks. Permissions are detailed enough to pass a security review without exceptions. Spinning up a new region took days because the content and permissions were already centralized. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? The moving avatars still aren’t quite perfect, but I’ve heard that an improved version is on the way. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? Ramp never traveled well across regions. Each team ended up rebuilding its own playbook until we moved to a single, governed content set that finally put everyone on the same page. We also didn’t have a consistent way to prove that ramp was landing across markets; the scoring now gives us one data-backed read that works everywhere. Training used to be run separately in every region, and quality drifted over time. A standard set of scenarios helped pull things back together. Markets were building ramp in isolation, but central libraries have unified what people practice and reference. As we started hiring at scale, trainer hours couldn’t keep up, and self-serve practice removed that ceiling. Onboarding was also pulling senior reps away from selling to mentor new hires; centralizing practice gave that capacity back. Finally, leadership didn’t have a single picture of readiness across the full footprint, and the platform now rolls it up into one consistent framework. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FH Freddy H. Sales Manager Oil & Energy Enterprise (\> 1000 emp.) 8/9/2026 "Grades pitch accuracy, not delivery polish" 5/5 What do you like best about Second Nature AI? Centralized content and permission management is what made this workable across our regions. Ramp stays consistent because every rep trains on the same scenarios, no matter the region. I also appreciate that the roadmap responds to enterprise asks with real timelines instead of vague promises. Overall, the platform let us retire a patchwork of regional sales training in favor of one governed system. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? Cohort reporting by hire wave, region, and role still requires an export, rather than being available in a single native view. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? New reps used to take too long to reach quota at our volume, but a standardized approach gets them productive sooner. Rolling out a launch to every market previously meant months of coordination; now the coaching layer ships with the product everywhere at once. Reps also used to face tough negotiations for the first time on live deals, whereas now they can rehearse those conversations beforehand. Training quality once varied by trainer and by office, and having a single, governed set of scenarios has helped level it out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Donna C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna C.") DC Donna C. Maritime Fellow | Project Manager | Communications Specialist Financial Services Enterprise (\> 1000 emp.) 8/9/2026 "Keeps the pitch current in the practice library" 4.5/5 What do you like best about Second Nature AI? Localized scenarios mean our non-English sales teams can finally ramp up at the same pace as the English ones. The analysis highlights product-claim accuracy, which is exactly where reps tend to slip. Having practice and reporting in one place is what made the switch feel worth it. I’m no longer rebuilding the library from scratch every time the pitch changes. The cohort data helps me spot patterns I can turn into targeted sales coaching. Self-onboarding was quick enough that I was building scenarios on day one. And the customer success team understands what I’m trying to solve, not just how the tool works. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? More native connectors would really help. The team has already shipped a few that I asked for, so I’m hopeful they’ll keep adding more. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? Reps were basically learning on live calls, and those misses cost us. Now they work through the scenario before they ever touch a real account. I also didn’t have any objective way to validate that the program was working; the data now gives me a clear readiness read that doesn’t depend on a manager’s gut feel. Reps used to show up to coaching cold, but now they arrive warmed up, so the session can focus on the hard parts instead of the basics. Onboarding used to absorb all of my training capacity and leave nothing for coaching, and that capacity is back now that new hires can self-pace through the fundamentals. I didn’t have a reliable read on which reps actually knew the product, and the breakdown now shows me who’s solid and who’s guessing. Finally, scaling used to mean hiring more trainers, but reusable scenarios let the program grow without needing to add headcount. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Walter H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walter H.") WH Walter H. Sales & Business Development Leader Manufacturing Mid-Market (51-1000 emp.) 8/9/2026 "Turns ad hoc ramp into a repeatable process" 4.5/5 What do you like best about Second Nature AI? I can clone and adapt playbook templates by region or product without it turning into a quarterly project. Building a new scenario takes an afternoon, not half a day starting from a blank page. The roadmap actually reflects customer input, which has kept me bought in. I had scenarios live within hours of getting access, with no long setup. The breakdown makes it clear which reps really know the product and which are bluffing. It works for any sales team, so I run both SDR and AE ramp through it. The patterns in the cohort data help me spot a weak area before it costs us a deal. A manager can also pick up a template and tweak it for their segment without needing anything else. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? The localized scenarios aren’t all at the same level of English quality, so I plan and budget for an editing pass when adding new languages. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? Before, we had no clear proof that the program was moving the number, but the data now makes that case to leadership. We also had coverage gaps that left our overseas sales teams behind; with the added language support, they can ramp at the same level as the English teams. New hires used to take weeks before they could contribute, and now they reach a usable level in days. In the past, each cohort’s experience varied depending on the trainer, but the shared scenarios have standardized what people get. Coaching also used to be generic for everyone, regardless of individual gaps; now I can tailor it based on what the analysis surfaces for each rep. And where fast learners previously had to wait for the rest of the cohort, they can now advance while others get the repetition they need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CF Charles F. Co-Owner Information Technology and Services Mid-Market (51-1000 emp.) 8/8/2026 "Standardizes how the org coaches discovery" 5/5 What do you like best about Second Nature AI? We needed a platform that could ramp a global sales org with several thousand reps, and this one can handle the load. Coverage in 30+ languages lets us keep a single ramp standard across markets. With one launch, the coaching layer rolls out to every region at the same time, and each product launch comes with its pitch scenarios already attached. As a result, new reps get to quota-ready faster than our old instructor-led path allowed. Reporting by region and cohort shows me which teams are truly ready to sell, and the central console gives me a single view into every library. Overall, we’ve been able to standardize ramp across several regions from one console. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? Not every language in the catalog feels equally polished. English holds up well, but a few of the others could use another review pass. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? Onboarding was absorbing capacity we needed for ongoing development, and self-paced practice has freed that time back up. Ramp didn’t scale with our headcount and it drained the senior team, until we moved to a single content set across regions and stopped the duplication. We had no defensible proof that our enablement spend was working, and standardized scoring now gives leadership a clear answer. Proving what was actually trained used to mean reconstructing it after the fact; now the records link directly to approved playbooks. We also couldn’t show leadership why a rep was coached a certain way, but the records now tie every coaching point back to approved messaging. We used to rely on managers to gauge readiness by feel, and the scoring now provides an objective benchmark. Our most complex negotiations needed practice that the old training never covered, and reps can now drill those conversations before going live. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rachel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel G.") RG Rachel G. Director of Brand Marketing Manufacturing Mid-Market (51-1000 emp.) 8/7/2026 "Pulls pipeline reporting into one weekly view" 5/5 What do you like best about Second Nature AI? It gave me clear numbers I could share with my director to show that ramp time actually improved. The managers who report to me have gotten hours back because routine drills now run without them. I can get an honest read on readiness without having to listen to every recording, and onboarding a larger cohort no longer means I have to double my mock-call sessions. Instead, I can focus my coaching on the reps who truly need me rather than sitting through every call. I’m also able to flag a struggling rep early based on the data, instead of realizing it only after a bad quarter. The templates let a team lead adjust a scenario without my help, and overall it has cut the time I spend assembling pipeline-readiness reports. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? Integrations with the rest of our stack are thinner than I’d like, although the team has delivered a few of the ones we requested. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? Discovery and objection handling used to be learned live on customers; now reps can practice both before a buyer is ever on the line. In the past, new AEs took months to contribute, but these days they become quota-ready in weeks. Practice also used to depend on me scheduling a mock, whereas now reps run drills on their own time, even from their phones. New hires used to progress unevenly—some were bored while others felt overwhelmed—until self-paced practice let each person move at the right speed. Feedback once varied depending on which manager observed, but now every rep is measured against the same scenarios. And our practice content used to lag behind the actual pitch, so reps built habits on outdated information; now I can update a scenario the same day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JM Jeffrey M. Partner Ecosystem & Revenue Strategy Computer Software Enterprise (\> 1000 emp.) 8/6/2026 "Lets new reps practice without waiting for a trainer" 4.5/5 What do you like best about Second Nature AI? Spinning up a new scenario now takes an afternoon, rather than a half-day of building it from scratch. The patterns in the cohort data help me spot weak areas early, before they end up costing us a deal. It’s scaled the program without me having to add a single headcount. The consistency it’s enforced across sessions is the first change my managers noticed. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? A few of the non-English scenarios lagged behind the English ones, so I’m planning a review pass before rollout. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? The program didn’t scale, and it stretched the enablement team thin, until we moved to one shared content set across regions and stopped running duplicate sessions. Every trainer had been teaching a slightly different version of the same call, but a single set of scenarios finally eliminated that variation. Training time used to be inefficient, with reps sitting through material that didn’t match their gaps; now they can drill into their specific weak spots. New hires were also progressing at uneven rates, and the self-paced path keeps the cohort aligned without holding anyone back. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GW Grace W. Platform Engineer Retail Enterprise (\> 1000 emp.) 8/5/2026 "Assesses any sales team with the same process" 5/5 What do you like best about Second Nature AI? I coach based on what reps say about pricing and the product, because that’s where they tend to slip up. Having thirty-plus languages available meant our overseas sales teams could finally ramp up to the same level. The roadmap genuinely reflects customer input, which kept me bought in and engaged. I also keep the scenarios aligned with our pitch and update them regularly—almost as a weekly habit. Review collected by and hosted on G2.com. What do you dislike about Second Nature AI? The moving avatars aren’t quite perfect yet, but I understand that an improved version is on the way. Review collected by and hosted on G2.com. What problems is Second Nature AI solving and how is that benefiting you? It used to take weeks to work new messaging into the ramp program, but now I can fold it into the scenarios within the same week. Before, I couldn’t tell who was struggling until it was too late; now the cohort data flags those issues early. Reps were practicing against scenarios that didn’t match the pitch, but the library keeps pace with our messaging now. Role plays also felt inconsistent and unrealistic, so reps tuned them out. With the updated scenarios mirroring real deals, they’re much more engaged. Review collected by and hosted on G2.com. 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