The G2 on SAP Commerce Cloud

SAP Commerce Cloud Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of SAP Commerce Cloud, enabling personalized experiences without programming knowledge. (48 mentions)

Users value the excellent integration with the SAP ecosystem, enhancing their e-commerce operations and customer experiences. (27 mentions)

Users appreciate the easy integration of SAP Commerce Cloud, enhancing their ability to manage complex commerce needs effectively. (21 mentions)

Users value the easy integrations of SAP Commerce Cloud, enabling seamless connections with other SAP systems and tools. (20 mentions)

Users value the user-friendly interface of SAP Commerce Cloud, enabling seamless personalization for enhanced customer experiences. (18 mentions)

Users value the omnichannel capabilities of SAP Commerce Cloud, enhancing order management and personalized customer experiences. (18 mentions)

Users find SAP Commerce Cloud expensive for small organizations, making it a challenging investment for limited budgets. (33 mentions)

Users find SAP Commerce Cloud to have a steep learning curve and a complex setup that hampers usability. (21 mentions)

Users find the difficult learning curve of SAP Commerce Cloud challenging, requiring significant time and effort to master. (21 mentions)

Users face a steep learning curve with SAP Commerce Cloud, struggling with complexity and unclear documentation during initial setup. (19 mentions)

Users experience slow performance with the Commerce Cloud portal, especially during rapid operations, affecting overall usability. (17 mentions)

Users face technical issues with SAP Commerce Cloud, including server problems and costly delays during deployment. (15 mentions)

Top Pros or Advantages of SAP Commerce Cloud

1. Ease of Use

Users appreciate the ease of use of SAP Commerce Cloud, enabling personalized experiences without programming knowledge.

See 48 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you like about SAP Commerce Cloud?

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense a

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"SAP Commerce cloud review"

What do you like about SAP Commerce Cloud?

I appreciate that we have the ability to add item pricing for both promotions and regular, everyday pricing. It's convenient that these changes take e

2. Integrations

Users value the excellent integration with the SAP ecosystem, enhancing their e-commerce operations and customer experiences.

See 27 mentions

See Related User Reviews

Kamila V.

Mid-Market (51-1000 emp.)

5.0/5

"My Short Review on a Resourceful, Cool Tool"

What do you like about SAP Commerce Cloud?

It is very user-friendly and easy to manage and use. Its versatility makes it easy to implement and integrate in my job tasks and helps provide better

Sara V.

Small-Business (50 or fewer emp.)

4.5/5

"Robust and Scalable E-Commerce Platform for Complex Business Needs"

What do you like about SAP Commerce Cloud?

SAP Commerce Cloud is a powerful enterprise-level e-commerce platform that excels in handling complex B2B and B2C operations. Its strong integration w

3. Easy Integration

Users appreciate the easy integration of SAP Commerce Cloud, enhancing their ability to manage complex commerce needs effectively.

See 21 mentions

See Related User Reviews

Kamila V.

Mid-Market (51-1000 emp.)

5.0/5

"My Short Review on a Resourceful, Cool Tool"

What do you like about SAP Commerce Cloud?

It is very user-friendly and easy to manage and use. Its versatility makes it easy to implement and integrate in my job tasks and helps provide better

Sara V.

Small-Business (50 or fewer emp.)

4.5/5

"Robust and Scalable E-Commerce Platform for Complex Business Needs"

What do you like about SAP Commerce Cloud?

SAP Commerce Cloud is a powerful enterprise-level e-commerce platform that excels in handling complex B2B and B2C operations. Its strong integration w

4. Easy Integrations

Users value the easy integrations of SAP Commerce Cloud, enabling seamless connections with other SAP systems and tools.

See 20 mentions

See Related User Reviews

RAVI K.

Small-Business (50 or fewer emp.)

4.0/5

"SAP COMMERCIAL CLOUD"

What do you like about SAP Commerce Cloud?

"SAP commerce cloud provides a platform for building and deploying e-commerce applications. It comes with Spartacus (Composable Storefront) which is a

Heena N.

Small-Business (50 or fewer emp.)

4.0/5

"Empowering Online Growth: My Experience with SAP Commerce Cloud"

What do you like about SAP Commerce Cloud?

What I like most about SAP Commerce Cloud is how well it connects with other SAP systems like ERP and CRM. It's a reliable platform that scales with

5. Customer Experience

Users value the user-friendly interface of SAP Commerce Cloud, enabling seamless personalization for enhanced customer experiences.

See 18 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you like about SAP Commerce Cloud?

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense a

Sandeep Kumar B.

Small-Business (50 or fewer emp.)

3.0/5

"Comprehensive Yet Complex"

What do you like about SAP Commerce Cloud?

Robust Integration with SAP Ecosystem: SAP Commerce Cloud integrates seamlessly with SAP’s broader ecosystem, such as SAP ERP, SAP S/4HANA, and SAP Cu

6. Product Management

Users value the omnichannel capabilities of SAP Commerce Cloud, enhancing order management and personalized customer experiences.

See 18 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you like about SAP Commerce Cloud?

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense a

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"SAP Commerce cloud review"

What do you like about SAP Commerce Cloud?

I appreciate that we have the ability to add item pricing for both promotions and regular, everyday pricing. It's convenient that these changes take e

Top Cons or Disadvantages of SAP Commerce Cloud

1. Expensive

Users find SAP Commerce Cloud expensive for small organizations, making it a challenging investment for limited budgets.

See 33 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you dislike about SAP Commerce Cloud?

Well, the software is incredibly powerful, but precisely because of its complexity and its origins in the enterprise world, it requires highly special

Shubhi K.

Small-Business (50 or fewer emp.)

4.5/5

"SAP Commerce Cloud Benefits"

What do you dislike about SAP Commerce Cloud?

In small organization it cost higher for company to set up as they can't afford it. Pro execution is required at every stage.

2. Complexity

Users find SAP Commerce Cloud to have a steep learning curve and a complex setup that hampers usability.

See 21 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you dislike about SAP Commerce Cloud?

Well, the software is incredibly powerful, but precisely because of its complexity and its origins in the enterprise world, it requires highly special

Sandeep Kumar B.

Small-Business (50 or fewer emp.)

3.0/5

"Comprehensive Yet Complex"

What do you dislike about SAP Commerce Cloud?

Complex Setup and Maintenance: SAP Commerce Cloud can be challenging to set up, requiring substantial configuration and technical expertise. Managing

3. Difficult Learning

Users find the difficult learning curve of SAP Commerce Cloud challenging, requiring significant time and effort to master.

See 21 mentions

See Related User Reviews

RAVI K.

Small-Business (50 or fewer emp.)

4.0/5

"SAP COMMERCIAL CLOUD"

What do you dislike about SAP Commerce Cloud?

Commerce cloud portal sometimes get stuck when rapidly making operations on it. It also lacks ability to configure or change backend process that runs

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Headless Applications with SAP Commerce Cloud"

What do you dislike about SAP Commerce Cloud?

The Commerce Cloud portal occasionally gets stuck when performing rapid operations. Additionally, it lacks the capability to configure or modify the b

4. Learning Curve

Users face a steep learning curve with SAP Commerce Cloud, struggling with complexity and unclear documentation during initial setup.

See 19 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Great Personalization and Omnichannel Support"

What do you dislike about SAP Commerce Cloud?

Integration cost of SAP Commerce Cloud is on the higher side specially for small businesses and users initially find it challenging to learn to implem

Lisa P.

Small-Business (50 or fewer emp.)

3.5/5

"Commerce Cloud - Dashboard Game Changer"

What do you dislike about SAP Commerce Cloud?

High barrier to entry. There are some things that were not intuitive at the beginning. Over time, we figured out solutions that were able to make it m

5. Slow Performance

Users experience slow performance with the Commerce Cloud portal, especially during rapid operations, affecting overall usability.

See 17 mentions

See Related User Reviews

RAVI K.

Small-Business (50 or fewer emp.)

4.0/5

"SAP COMMERCIAL CLOUD"

What do you dislike about SAP Commerce Cloud?

Commerce cloud portal sometimes get stuck when rapidly making operations on it. It also lacks ability to configure or change backend process that runs

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Headless Applications with SAP Commerce Cloud"

What do you dislike about SAP Commerce Cloud?

The Commerce Cloud portal occasionally gets stuck when performing rapid operations. Additionally, it lacks the capability to configure or modify the b

6. Technical Issues

Users face technical issues with SAP Commerce Cloud, including server problems and costly delays during deployment.

See 15 mentions

See Related User Reviews

Akshay S.

Enterprise (> 1000 emp.)

5.0/5

"SAP commerce cloud easy to use in BPO industry"

What do you dislike about SAP Commerce Cloud?

It is some time server issue and also setup the cost of this service is quite high

Ankita R.

Enterprise (> 1000 emp.)

5.0/5

"Cloud Deployment"

What do you dislike about SAP Commerce Cloud?

While deploying thing getting delayed in Commerce cloud

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Prashant K.

Order manager

Enterprise (> 1000 emp.)

8/30/2024

"Order manager"

4.5/5

What do you like best about SAP Commerce Cloud?

Sap commerce cloud is very useful to tracking the order on time by using this software we are not missing anydeadline Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

It is very costly to setup in small organization Review collected by and hosted on G2.com.

Shivam D.

Digital marketing analyst

Small-Business (50 or fewer emp.)

8/21/2024

"Order management"

2.5/5

What do you like best about SAP Commerce Cloud?

Order management service is best for startup it solve mostly all problems Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Sometime response time is not good it takes too much time to respond quickly Review collected by and hosted on G2.com.

Suraj R.

Hcl tech BPO services

Enterprise (> 1000 emp.)

9/1/2024

"SAP review"

5/5

What do you like best about SAP Commerce Cloud?

It is very useful to find out the customer order details very quickly. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

It take some time to learn the process and quite costly. Review collected by and hosted on G2.com.

Pushpanjaly C.

Order manager

Enterprise (> 1000 emp.)

8/30/2024

"Order manager"

5/5

What do you like best about SAP Commerce Cloud?

It is very useful to manage bussiness and also track all opportunities and forecasting order pipeline. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

It is sometime very costly and also there is some server issue with that. Review collected by and hosted on G2.com.

BHARGAVA H.

Software Engineer I

Enterprise (> 1000 emp.)

6/11/2024

"Powerful tool for Digital commerce"

5/5

What do you like best about SAP Commerce Cloud?

The best thing that I like about SAP Commerce Cloud is that it is highly scalable, making it suitable for businesses of all sizes . SAP Provides robust customer support. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

I think there is a steep learning curve for new users. It is quite complex for new users to learn and implement features. Although generally reliable, there can be occasional performance issues . Review collected by and hosted on G2.com.

Kamila V.

Customer Service Senior Associate

Mid-Market (51-1000 emp.)

6/19/2024

"My Short Review on a Resourceful, Cool Tool"

5/5

What do you like best about SAP Commerce Cloud?

It is very user-friendly and easy to manage and use. Its versatility makes it easy to implement and integrate in my job tasks and helps provide better customer support. We use it frequently as a great tool to create personalized customer experiences. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

It has an outdated appearance. I think its software design should be renewed and redesigned. Other than that, I think it is perfect. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

11/12/2024

"Best in the current market"

5/5

What do you like best about SAP Commerce Cloud?

I can deploy any microservice based on Java and Springboot very easily and its fast, reliable. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Nothing is there which fet disappointing Review collected by and hosted on G2.com.

Shubhi K.

Ecommerce Operation Executive

Small-Business (50 or fewer emp.)

6/18/2024

"SAP Commerce Cloud Benefits"

4.5/5

What do you like best about SAP Commerce Cloud?

The most important benefits about SAP is user interface, meeting expectations according to clients and able to manage different catalogue with ease. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

In small organization it cost higher for company to set up as they can't afford it. Pro execution is required at every stage. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

6/19/2024

"My Great SAP Commerce Cloud"

4.5/5

What do you like best about SAP Commerce Cloud?

The most helpful thing about SAP Commerce Cloud is how easy it is to offer customer support while using it. We used it frequently at work, and it was a breeze for us to integrate every single feature, and implement its useful and helpful tools. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

I feel like its software is a little bit old and outdated. Maybe redesigning for a more contemporary design would make it even better than it is. Review collected by and hosted on G2.com.

Vikash S.

Tax Associate

Small-Business (50 or fewer emp.)

7/5/2024

"SAP CLOUD"

5/5

What do you like best about SAP Commerce Cloud?

SAP Commerce is very efficient in Data security as well as Data transferring. SAP can be easily used by the person who have basic understanding of Software.It us very good for Beginners. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Sometime SAP COMMERECE failed to restore and copy data from other software. Review collected by and hosted on G2.com.