I find Rio SEO really easy to use for our location sites in franchise operations. It's robust for multi-location businesses, which is beneficial when managing more than one location. The central command site makes it incredibly easy to oversee operations when you have multiple locations. The initial setup was very easy, which helped us get started without any hiccups. Review collected by and hosted on G2.com.

I find the access to training could be easier. There aren't enough training videos available. Review collected by and hosted on G2.com.

Rio has proven to be an indispensable ally in local marketing for our sales force leaders, offering a suite of powerful tools that drive results. They offer top-tier, personalized support in not just setting up the respective platforms for our unique business goals but also offer custom dashboards and quarterly reports to track progress. We especially love their willingness to work with us and offer innovative solutions to complicated issues. Review collected by and hosted on G2.com.

The digital space is constantly changing and evolving, especially in the age of generative AI. Getting more insights into how this can impact the business along with recommendations would be a nice value-add. Review collected by and hosted on G2.com.

RioSEO has been absolutely wonderful for us this year. From updating necessary information in a timely fashion to fleshing out additional corners of our local presence, Rio has been an integral part of the process every step of the way. They have made interacting within that local space extremely effortless and a lot of excellent information has been gleaned from these efforts. Review collected by and hosted on G2.com.

This isn't really on Rio, but the process for Apple integration seems to be a headache all around and never seems to work when we need it. We've have several instances of Showcase implementation taking excessively long and us missing windows and I'd love for that relationship to be a bit stronger. Review collected by and hosted on G2.com.

There are a couple of things that I appreciate about Rio SEO. From a product perspective, I appreciate the tools offered for managing and optimizing local listings across major search engines (i.e. Google Business Profiles) and directories, ensuring consistent and accurate information for all business locations.

From a customer service perspective, I appreciate our bi-weekly strategy meetings with Rio team representatives. Communicating concerns, questions or problem solving through email can only accomplish so much, so when our teams have the opportunity to meet on calls/zoom or even in person, I have always felt like clarification on situations is achieved and the appropriate amount of attention was given to every question posed. Review collected by and hosted on G2.com.

From a customer service perspective, at the beginning of the year our requests were backed up due to one person account management. This issue was fixed after vocalizing concerns and the Rio team added another representative to our account.

Going forward, I would say that the ratio of Rio reps to workload should be re-evaluated throughout the year. Review collected by and hosted on G2.com.

Rio is reliable and trustworthy through their insights and their support team. Once Rio Support is contacted I can rest assured, knowing the task will be completed in a correct and timely manner. I'm constantly contacting support for a variety of projects and they handle it all efficiently. Review collected by and hosted on G2.com.

One thing I've noticed is the inability to schedule certain changes in the platform. This just leads to a bit more communication between our teams. Review collected by and hosted on G2.com.

• Real-Time Updates: Changes to store hours, addresses, and other critical info sync quickly, minimizing discrepancies and improving customer trust.

• Cross-Platform Integration: RioSEO integrates well with platforms like Google and Yelp, saving us time by keeping data aligned without needing manual updates.

• Customer Support: Their support team has been reliable and responsive, always helpful with troubleshooting and guiding us through platform features.

If you’re looking for a listings management platform that handles high volumes and offers reliable cross-platform integration, RioSEO is a strong choice. Some minor improvements to usability and analytics would make it even better, but overall, it’s been a dependable solution for our team. Review collected by and hosted on G2.com.

• User Interface: It works, but it could be more user-friendly. Sometimes finding specific features takes longer than expected. Review collected by and hosted on G2.com.

RIO's platform enables our brand to maintain consistent and up-to-date business details across various online directories and search engines, enhancing our credibility, improving local search rankings, and increasing customer engagement, which in turn leads to higher store and online sales. RIO's comprehensive offering has empowered us to more effectively connect with our customers. Review collected by and hosted on G2.com.

While RIO's platform offers numerous valuable features, there are opportunities for enhancement. For instance, reporting capabilities could be expanded more to provide custom views and data breakdown. Review collected by and hosted on G2.com.

The customization they have provided us to handle all our complicated needs. Review collected by and hosted on G2.com.

Sometimes projects can get behind schedule but it is partly due to our complicated business. Review collected by and hosted on G2.com.

The customer service and our representatives at Rio are an incredible asset and help to our team. Review collected by and hosted on G2.com.

Their platform is not the most user-friendly and could use some ease-of-use updates. Review collected by and hosted on G2.com.

Customer support is quick and convenient. The people are great to work with. The platform is stable, Ease of integration Review collected by and hosted on G2.com.

Lack of automation and location syndication. Self serve reporting is missing Review collected by and hosted on G2.com.