---
title: Refiner Reviews
meta_title: 'Refiner Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 25 reviews by the users' company size, role or industry to
  find out how Refiner works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 25
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# Refiner Reviews
**Vendor:** Refiner SASU  
**Category:** [Survey Software](https://www.g2.com/categories/survey)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 25
## About Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.



## Refiner Pros & Cons
**What users like:**

- Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection. (8 reviews)
- Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively. (6 reviews)
- Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience. (6 reviews)
- Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features. (5 reviews)
- Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly. (3 reviews)
- Users love the **seamless integrations** of Refiner, enhancing workflow efficiency and optimizing feedback collection effortlessly. (3 reviews)
- Users admire the **intuitive interface** of Refiner, noting its user-friendly design and ease of survey setup. (3 reviews)
- Templates (3 reviews)
- Time-saving (3 reviews)
- User Interface (3 reviews)

**What users dislike:**

- Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage. (2 reviews)
- Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality. (2 reviews)
- Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient. (2 reviews)
- Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge. (1 reviews)
- Users find the **dashboard UX lacking** and express a desire for more customization options. (1 reviews)
- Integration Difficulty (1 reviews)
- Integration Issues (1 reviews)
- Learning Curve (1 reviews)
- Users feel that the **lack of guest access in Draft mode** limits collaboration opportunities with non-account holders. (1 reviews)
- Users report **poor customer support** when encountering issues, leading to frustration and unresolved problems. (1 reviews)


## Refiner Discussions
  - [What is Refiner used for?](https://www.g2.com/discussions/what-is-refiner-used-for)

- [View Refiner pricing details and edition comparison](https://www.g2.com/products/refiner/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-20+08%3A26%3A35+-0500&secure%5Bsession_id%5D=31c213cf-94c0-4bbd-8abb-3791859175d7&secure%5Btoken%5D=37660a116d43143932d9943ca1b67ba336603e85deef5885a7a93702e82cf46a&format=llm_user)
## Refiner Integrations
  - [Customer.io](https://www.g2.com/products/customer-io/reviews)

## Refiner Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)

**Survey Management**
- Survey Builder
- Question Types
- Templates
- Survey Distribution

**Customization**
- Multilanguage Support
- Multiple Branding Support

**Survey Customization**
- Branching/Skip Logic
- Branding
- Multimedia Support
- Multilingual Surveys

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making

## Top Refiner Alternatives
  - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,404 reviews)
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,591 reviews)