[ Refiner Reviews ](https://www.g2.com/products/refiner/reviews) [ Refiner Reviews ](https://www.g2.com/products/refiner/reviews) # Refiner Features ##### ## Analytics (3) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Show More ##### ## Customization (2) Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Show More ##### ## Survey Management (4) Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Experience Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5(23,887) ](https://www.g2.com/products/surveymonkey/reviews) [ ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") ChurnZero 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews) [ View All Alternatives ](https://www.g2.com/products/refiner/competitors/alternatives) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Experience Management ](https://www.g2.com/categories/experience-management) ##### Explore More [ What civil engineering design platforms give project engineers the best mobile access for reviewing drawings and markups on site without carrying a laptop to the field? ](https://www.g2.com/discussions/what-civil-engineering-design-platforms-give-project-engineers-the-best-mobile-access-for-reviewing-drawings-and-markups-on-site-without-carrying-a-laptop-to-the-field)[ What's the best sales intelligence software for getting accurate, up-to-date decision-maker contact data for outbound prospecting? ](https://www.g2.com/discussions/what-s-the-best-sales-intelligence-software-for-getting-accurate-up-to-date-decision-maker-contact-data-for-outbound-prospecting)[ Best platform for board management and communication ](https://www.g2.com/discussions/best-platform-for-board-management-and-communication) [ What are the top DBMS platforms for scalability and performance? ](https://www.g2.com/discussions/what-are-the-top-dbms-platforms-for-scalability-and-performance)[ Branding Agencies in New York ](https://www.g2.com/categories/branding-agencies/locations/new-york-ny-us)[ Pros and Cons Details ](https://www.g2.com/products/refiner/reviews?qs=pros-and-cons) Show More [ What civil engineering design platforms give project engineers the best mobile access for reviewing drawings and markups on site without carrying a laptop to the field? ](https://www.g2.com/discussions/what-civil-engineering-design-platforms-give-project-engineers-the-best-mobile-access-for-reviewing-drawings-and-markups-on-site-without-carrying-a-laptop-to-the-field)[ What's the best sales intelligence software for getting accurate, up-to-date decision-maker contact data for outbound prospecting? ](https://www.g2.com/discussions/what-s-the-best-sales-intelligence-software-for-getting-accurate-up-to-date-decision-maker-contact-data-for-outbound-prospecting)[ Best platform for board management and communication ](https://www.g2.com/discussions/best-platform-for-board-management-and-communication) [ What are the top DBMS platforms for scalability and performance? ](https://www.g2.com/discussions/what-are-the-top-dbms-platforms-for-scalability-and-performance)[ Branding Agencies in New York ](https://www.g2.com/categories/branding-agencies/locations/new-york-ny-us)[ Pros and Cons Details ](https://www.g2.com/products/refiner/reviews?qs=pros-and-cons)