Generated from real user reviews
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Rose G.
Mid-Market (51-1000 emp.)
4.0/5
"Great tool"
What do you like about Rasayel?
Very easy to use and great interaction- "Whatsapp"
Nouran A.
Small-Business (50 or fewer emp.)
5.0/5
"Outstanding support from Rasayel!"
What do you like about Rasayel?
I recently encountered an issue reconnecting my WhatsApp number to Rasayel after removing it, and it was a bit stressful at first. Thankfully, I reach
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Ahmed H.
Mid-Market (51-1000 emp.)
4.0/5
"Amazing Support"
What do you like about Rasayel?
The level of responsiveness shown by their WhatsApp support team is admirable. The speed, the politeness and behaviour and even following up to make s
Nouran A.
Small-Business (50 or fewer emp.)
5.0/5
"Outstanding support from Rasayel!"
What do you like about Rasayel?
I recently encountered an issue reconnecting my WhatsApp number to Rasayel after removing it, and it was a bit stressful at first. Thankfully, I reach
See Related User Reviews
Ahmed H.
Mid-Market (51-1000 emp.)
4.0/5
"Amazing Support"
What do you like about Rasayel?
The level of responsiveness shown by their WhatsApp support team is admirable. The speed, the politeness and behaviour and even following up to make s
Nouran A.
Small-Business (50 or fewer emp.)
5.0/5
"Outstanding support from Rasayel!"
What do you like about Rasayel?
I recently encountered an issue reconnecting my WhatsApp number to Rasayel after removing it, and it was a bit stressful at first. Thankfully, I reach
See Related User Reviews
Hashim E.
Mid-Market (51-1000 emp.)
4.5/5
"Rasayel is an excellent choice for businesses heavily reliant on WhatsApp for customer communication"
What do you like about Rasayel?
- Unlike many other platforms that spread their focus across multiple channels, Rasayel prioritizes WhatsApp. This focus allows them to deliver a seam
Francisco M.
Small-Business (50 or fewer emp.)
3.5/5
"Great experience with Whatsapp chat, but we really need Instagram in same chat platform"
What do you like about Rasayel?
The features of Whatsapp chat, with all the resources provided.
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Rose G.
Mid-Market (51-1000 emp.)
4.0/5
"Great tool"
What do you like about Rasayel?
Very easy to use and great interaction- "Whatsapp"
Mustafa A.
Small-Business (50 or fewer emp.)
5.0/5
"Zapier > TikTok Lead > Rasayel Integration"
What do you like about Rasayel?
The flexibility and the real life use case scenarios that could help in maximizing revenue. Its easy to use and to implement - self explanatory
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Rose G.
Mid-Market (51-1000 emp.)
4.0/5
"Great tool"
What do you dislike about Rasayel?
Great tool but the time period for outreach-24 hrs, is too short and I cannot reinitiate a conversation with a client
Hashim E.
Mid-Market (51-1000 emp.)
4.5/5
"Rasayel is an excellent choice for businesses heavily reliant on WhatsApp for customer communication"
What do you dislike about Rasayel?
- the focus on WhatsApp is great, it might not suit businesses looking for a broader omnichannel approach. - The pricing structure isn’t as clear upfr
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Ahmed H.
Mid-Market (51-1000 emp.)
4.0/5
"Amazing Support"
What do you dislike about Rasayel?
There are some missing features that I would prefer if they had, but the team listens and hopefully these features will be available soon.
Saleh A.
Mid-Market (51-1000 emp.)
5.0/5
"You have to give us a short message send directly to the customer"
What do you dislike about Rasayel?
can't send first message directly without using marketing templates
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Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Great support"
What do you dislike about Rasayel?
The reporting part needs more enhancement More dashboards needed Limitations of filters make it so hard to navigate easily The search bar does not alw
Mohammad K.
Small-Business (50 or fewer emp.)
5.0/5
"Very efficient software, perfect for customer service."
What do you dislike about Rasayel?
UX on the phone can use some updates, it may glitch sometimes.
See Related User Reviews
Rose G.
Mid-Market (51-1000 emp.)
4.0/5
"Great tool"
What do you dislike about Rasayel?
Great tool but the time period for outreach-24 hrs, is too short and I cannot reinitiate a conversation with a client
Nouran A.
Small-Business (50 or fewer emp.)
5.0/5
"Outstanding support from Rasayel!"
What do you dislike about Rasayel?
The only downside would just be the duplicate numbers or duplicate chats that appear when sending a campaign to a very large number of clients,
See Related User Reviews
Hashim E.
Mid-Market (51-1000 emp.)
4.5/5
"Rasayel is an excellent choice for businesses heavily reliant on WhatsApp for customer communication"
What do you dislike about Rasayel?
- the focus on WhatsApp is great, it might not suit businesses looking for a broader omnichannel approach. - The pricing structure isn’t as clear upfr
Khader S.
Mid-Market (51-1000 emp.)
4.0/5
"Good and serves the purpose"
What do you dislike about Rasayel?
The sales team is focused on selling you the enteripse package desipte your need is a startup need
The flexibility and the real life use case scenarios that could help in maximizing revenue. Its easy to use and to implement - self explanatory Review collected by and hosted on G2.com.
Focus on B2C and enhancing methods for B2C Review collected by and hosted on G2.com.
Love the ease of use, it's a great software, support is responsive and efficient. Review collected by and hosted on G2.com.
It's still in its infancy, so needs more features. Review collected by and hosted on G2.com.
The best part about Rasayel is the fast communication between the user and the clients, it's easy to use, to manage and to speak with customers Review collected by and hosted on G2.com.
There is nothing wrong with Rasayel. In Brazil, it is very likeable and everybody in my team uses it very often Review collected by and hosted on G2.com.
I really like the platform for its intuition and ease of finding the settings. It is very easy to navigate and locate what I need, which makes the user experience very pleasant. Review collected by and hosted on G2.com.
I don't think there is enough data to measure progress. I miss having more information and metrics that could help better assess performance and progress over time. Review collected by and hosted on G2.com.
The support team is amazing in resolving the queries. The product is continuously improving. AI chatbot feature is amazing, very easy to train and implement to improve productivity of the support team. Review collected by and hosted on G2.com.
The interface is not user-friendly and feels cluttered. Native integration with HubSpot only displays basic info, would love to see additional analytics without the need for tools like make/zapier. Review collected by and hosted on G2.com.
We just launched a trial with Rasayel some weeks ago and everything is looking great so far. The tool interface is intuitive and well organised and they include plenty of interesting functionalities such as flows and automations. We were accompanied by a reactive and really nice team who helped us through all the process. Easy to use and to implement. Review collected by and hosted on G2.com.
The obligation of using templates to start outbound conversations. Review collected by and hosted on G2.com.
Rasayel's UI is amazing. So easy to use.
Supports all native WhatsApp stuff like voice notes, reactions, replies. These things are important to our customers.
The bot builder was easy to set up. Once I got the hang of it, I spent about an hour building a new flow for my team, and that was enough.
We're also testing the automated follow ups right now (it's called sequences I think), and that's helped us manage our pipeline so much better.
We use both HubSpot and Salesforce, so I'm looking forward to the new Salesforce integration 🤞 Review collected by and hosted on G2.com.
There are some properties in my CRM that I wish I could have two-way sync for. It's not a dealbreaker, and I was told they're releasing a new version next month that does exactly this. Hoping it's what we're looking for. (Right now we sync this part ourselves using Zapier, which Rasayel supports). Review collected by and hosted on G2.com.
WhatsApp's Campaign automation and chatbot Review collected by and hosted on G2.com.
It's a startup and they have the opportunity to grow up and solve all the problems of the platform Review collected by and hosted on G2.com.
I like to send messages from Rasayel to any customer all the time. It's easy to understand and has great UI/UX design. Review collected by and hosted on G2.com.
Actually, I don't have any requests to update Rasayel, I like it. Review collected by and hosted on G2.com.
The GUI of the platform is amazing, and the simplicity of automation is definitely something that makes rasayel special. The integration of many social media platforms in one place saved us a great hassle. Review collected by and hosted on G2.com.
Something that I would like to add to rasayel is being able to turn off read receipts on instagram/whatsapp.
I also believe the AI customer support might need further development in the long run.
Other than that, perfect :) Review collected by and hosted on G2.com.
