QuickBooks Workforce Reviews & Product Details

I like the convenience of its connection to QB's Online. Review collected by and hosted on G2.com.

The costs have continued to creep upward. I’d really like pricing to stabilize so the product remains usable and sustainable for our businesses.

I would also like to see Quickbooks add HIPAA compliance to their system. Review collected by and hosted on G2.com.

I like being able to use all the features QBO provides. Review collected by and hosted on G2.com.

I dislike that screens are constantly rearranged and no longer the same as what I used the day before. Review collected by and hosted on G2.com.

entering payroll is only one click, even with hourly employees Review collected by and hosted on G2.com.

In just one year, the price went from $24.00 a month to $80.00 a month, even though nothing about my business changed. Review collected by and hosted on G2.com.

Ease of running payroll because it links with the time cards. I have to get involved fairly minimally. Review collected by and hosted on G2.com.

Too many ads/pushes for AI generated automation. Review collected by and hosted on G2.com.

The user interface is clean, and the system itself is intuitive and easy to pick up. Review collected by and hosted on G2.com.

Deputy includes a feature that lets staff offer up shifts and alerts others when there are open shifts or shifts needing coverage. Incorporating a similar feature would make GoCo a more comprehensive, all-in-one platform. Additionally, it's not possible to customize pay period date ranges unless you use their payroll system and get help from the support team. Review collected by and hosted on G2.com.

For the most part the product is intuitive to use. Review collected by and hosted on G2.com.

The implementation, the support and transition, we felt completely bait and switched. Our implementation advisor ghosted us, despite nice assurances upon the signing process. Post implementation we certainly had some good people we worked with, but we're constantly working through a generic support channel that gets no response to our issues. And we've had a number of issues since we onboarded. The only way to get a response is to call several times, and then get told "our team is working on a response right now". That excuse may work once, but not multiple times.

I was told 3 business days before payroll (our first payroll on Goco) was due that I couldn't file an expedited ticket because it had to be 2 days. We hadn't even confirmed our payroll cycles yet, and I couldn't even get a human to get us to help when we were on a crunch. Luckily, I had my old provider to fall back on. But if I hadn't we would have missed payroll.

I would say that the service was misrepresented. Goco told us they integrated with our 401k provider. We found out after converting that they don't. There is so much I can add. But I would have gotten more assurances about integrations and processes in writing instead of on a video meeting. And I should have found another solution at the first sign of trouble.

To this day, for some basic support issues my team is having problems. Review collected by and hosted on G2.com.

It's connected to our accounting software Review collected by and hosted on G2.com.

Very un user friendly. No humans to talk to unless you pay for support. Review collected by and hosted on G2.com.

The platform is comprehensive but you only pay for the services you use. The platform for HR Professionals is superb, easy to navigate and full of helpful information. The onboarding process is outstanding - the team of people are well versed in their onboarding subject areas, responsive and thorough. They went above and beyond to help us initiate our payroll process quickly to avoid duplicate charges for both carriers. The GoCo Academy is an excellent ongoing resource that we've already gone back to since we started. It's a foundation for orientation in a small business like ours without a dedicated HR professional on staff. So our complete cutover and implementation of all the features within the timeframe of transition wasn't feasible - and we want to use some of the new features that we didn't have time yet to fully develop. But we are absolutely certain that as we have that time, we have a team of knowledgeable, helpful professionals we can rely upon. Someone is logging into GoCo every day for one reason or another, and any small issues we've had onboarding employees or whatever have been remediated within 24 hours of support request. I've already had a colleague from another non-profit implement GoCo for their company! Review collected by and hosted on G2.com.

The payroll reports from the embedded Gusto payroll processor are REALLY basic and kinda messy. You can create your own custom reports, but that's not completely intuitive either. So far, that's the only feature we're not thrilled with. Review collected by and hosted on G2.com.

Easy to use. It integrates really well with other QuickBooks applications and makes doing taxes feel more seamless with TurboTax. Review collected by and hosted on G2.com.

Doesn’t work well for timekeeping and scheduling. Review collected by and hosted on G2.com.

Our nonprofit has experienced extreme growth over the last few years. We hired our first HR Manager a few months ago. I began searching for an HRIS and decided on GoCo. I was impressed by the work done on the front end which consisted of months of in depth prep with our HR Manager. The many features are still a plus! Our HR Manager has told me many times how glad she is we chose GoCo. Lastly having an actual person to call is the icing on top!!!! Review collected by and hosted on G2.com.

The only downside I have encountered really is not a GoCo issue it’s an ADP issue when setting up payroll sync. We are months in and still ADP is not reflecting the info in GoCo. Review collected by and hosted on G2.com.