--- title: QuickBooks Online Reviews meta_title: QuickBooks Online Reviews, Features, and Pricing 2024 meta_description: Learn more about QuickBooks Online features and pricing through reviews from real, verified G2 users. aggregate_rating: rating_value: 4.0 review_count: 3897 scale: '5' date_modified: '2026-10-27' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance ---

QuickBooks Online Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of QuickBooks Online, highlighting its intuitive features and straightforward setup. (254 mentions)
Users love the cloud-based access of QuickBooks Online, which simplifies bookkeeping and collaboration with financial professionals. (72 mentions)
Users appreciate the seamless integrations of QuickBooks Online, enhancing collaboration and efficiency across various software. (69 mentions)
Users find QuickBooks Online to be incredibly intuitive and user-friendly, streamlining various tasks with ease. (69 mentions)
Users appreciate the anywhere access of QuickBooks Online, enhancing convenience and ease of managing finances. (68 mentions)
Users find missing features in QuickBooks Online, as essential details may be overlooked or require extra setup. (81 mentions)
Users find QuickBooks Online too expensive, especially considering the lack of strong customer support and hidden charges. (70 mentions)
Users experience poor customer support with QuickBooks Online, facing challenges and delays when seeking assistance. (52 mentions)
Users criticize the high fees for QuickBooks Online, stating services and support are overpriced and inadequate. (49 mentions)
Users note a steep learning curve with QuickBooks Online, impacting their ability to navigate and generate reports easily. (46 mentions)

5 Pros or Advantages of QuickBooks Online

5 Cons or Disadvantages of QuickBooks Online

QuickBooks Online Reviews (3,897)

View 15 Video Reviews
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QuickBooks Online Reviews (3,897)

View 15 Video Reviews
4.0
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Kelly R.
KR
Kelly R.
Producer
Small-Business (50 or fewer emp.)
"QuickBooks Makes Bank Imports and Monthly Finances Effortless"
5/5
What do you like best about QuickBooks Online?

What I most like about QuickBooks is how easy it is to integrate the OFX and CSV from the bank account. I can see all the bills, I can update the invoices, and check the preview for the month. It is absolutely the best software for financing! The UI is even more great now, a clean design, the performance is smooth, the support has always been great, and pricing is helping us to check the monthly costs and upgrade our services! Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

I wish more people on the team could undo reconciled statements. Sometimes we run into an error in a statement, and the accountant didn’t know it could be undone. Review collected by and hosted on G2.com.

narinder b.
NB
narinder b.
Account Executive
Accounting
Mid-Market (51-1000 emp.)
"One stop solution for complete bookkeeping"
4.5/5
What do you like best about QuickBooks Online?

It is the best under-budget, user-friendly accounting software, so even non-accountants can manage basic accounting without much difficulty.

Its integration with other software, like Bill.com, Fishbowl, etc., makes it a complete software package to cover overall performance

A bank account can be synced directly with QBO, so that live bank transactions can be tracked and categorized in the books easily to make it time-efficient and accurate.

As a cloud-based platform, it allows users to access financial data anytime and from anywhere, eliminating the need for installation and enabling seamless collaboration. The QB support system makes it the best in the market. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

Subscription costs (especially for QuickBooks Online) can feel high for small-scale businesses. Review collected by and hosted on G2.com.

Atensia D.
AD
Atensia D.
Office Manager
Small-Business (50 or fewer emp.)
"A Great Fit for Small Business Accounting"
5/5
What do you like best about QuickBooks Online?

I’ve used QuickBooks Online at several workplaces and have had a positive experience. It’s been a great fit for the small business I currently work for, helping me manage invoicing, track payments, and keep financial records organized. I appreciate having everything in one place and would recommend it to other small businesses. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

wish the online and desktop mimicked each other in style. Review collected by and hosted on G2.com.

vipin k.
VK
vipin k.
Team Lead
Accounting
Small-Business (50 or fewer emp.)
"Makes managing accounts feel a lot less stressful"
4.5/5
What do you like best about QuickBooks Online?

What I like best about QuickBooks Online is how easy it is to manage day-to-day accounting in one place. It simplifies invoicing, expense tracking, and bank reconciliations, and the real-time reporting helps keep a clear view of finances. It’s especially useful for collaborating with clients since everything is cloud-based and accessible anytime. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

What I dislike about QuickBooks Online is that it can feel limiting for more complex accounting needs. Reporting customization isn’t very flexible, and performance can slow down with large data sets. Also, pricing tends to increase over time, and customer support isn’t always consistent. Review collected by and hosted on G2.com.

Johnathan M.
JM
Johnathan M.
Founder and Revenue Manager
Small-Business (50 or fewer emp.)
"Bad Service"
2.5/5
What do you like best about QuickBooks Online?

just having invoices and consolidating or integrating the bank account with quickbooks Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

QuickBooks Online blocks invoice sending for Puerto Rico-based businesses. The required 'Business information' modal validates ZIP/State against a US-50-states-only list and rejects PR even with zero QuickBooks Payments connected, so it's not a payments restriction. This is an internal inconsistency, not a platform limitation, since PR is already recognized elsewhere in QBO (1099 filing accepts the PR state code). Review collected by and hosted on G2.com.

Kumari D.
KD
Kumari D.
Senior Consultant
Small-Business (50 or fewer emp.)
"Expense Management Made Easy with QuickBooks"
4.5/5
What do you like best about QuickBooks Online?

I use QuickBooks Online to manage my monthly account. I like that it gives me a quick picture of where my monthly spends went. I love the expense categorization as well. Once all the records are logged, it helps me in identifying where I'm spending the most. The initial setup was straightforward. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

Sometimes finding a particular expense among all the monthly expenses can be a little time-consuming. Adding filters based on amount, date, or merchant could help make it easier. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
CN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"QuickBooks Online: Everything a Small Business Needs, with AI That Saves Time"
4.5/5
What do you like best about QuickBooks Online?

Quickbooks online has everything a small business needs. As they're refining their AI and document management services, it reduces routine non value added time enabling me to focus on more analytical tasks. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

Current AI functionality does not yet include budget v actual variance analysis which to me would be the biggest time saver! I'm anxiously awaiting this feature. Also, they're currently working on a fix to correct this, but in the Management Reports - which are fantastic - the budget column sometimes doesn't update, so you have to delete and reload all the reports you want to use to insure integrity. It still creates visually appealing reports but requires a few extra steps. And if you're not aware of this problem it can make you look bad in front of your Board of CEO. Still great features, just need an extra step or two to ensure financial integrity. Review collected by and hosted on G2.com.

Mandy F.
MF
Mandy F.
President
Small-Business (50 or fewer emp.)
"QBO’s Integrations and Online Resources Make Support Easy"
5/5
What do you like best about QuickBooks Online?

For me, the best aspect of QBO is the sheer number of integrations and online resources available. I can recommend it to a new user, and they’re able to quickly find support or the information they need whenever questions come up. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

I have clients who are highly frustrated by the consistent price increases over the past several years. Review collected by and hosted on G2.com.

Lana B.
LB
Lana B.
Senior Bookkeeper
Small-Business (50 or fewer emp.)
"Pricey Subscription and Constant Changes Make It Hard to Keep Up"
1.5/5
What do you like best about QuickBooks Online?

It’s convenient for multiple people to work on the same company at the same time. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

They have too many features that you have to pay for, and the monthly subscription is pricey. They also move things around too much and change things too often, which makes it confusing to find the activities I normally use. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"QBO Keeps Me Organized, User-Friendly, and Syncs Seamlessly with other softwares"
4.5/5
What do you like best about QuickBooks Online?

I like QBO because it keeps me organized and on track. I also find it very user friendly. It syncs well with a project management program we use for our construction projects. QBO has a good customer help feature, so if I have any questions I can easily put in a request for support. The performance is great for running almost any reports you would need for a small business. This helps us project our ROI on projects. I have not used it to its fullest potential because I have not tried to use the Artificial Intelligence feature in QBO. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

I would say the only downfalls I have with it are that the program often runs slow and it is more expensive than competing programs I could be using. Review collected by and hosted on G2.com.