Qualtrics Employee Experience Reviews & Product Details

Used by more than 3,500 brands worldwide, including 75% of the Fortune 500, Qualtrics XM for Employee Experience is the leading solution for transformative and modern employee experience management. Qualtrics delivers relevant, actionable and easy-to-understand insights to HR, senior leaders and people managers, enabling them to improve engagement, streamline talent planning, bolster productivity, boost retention, and drive innovation. Targeted, in-the-moment listening is drawn from every employee experience across the employee lifecycle that’s automatically synthesized to deliver easy to understand results, including personalized next steps for admins and people managers to take action. Qualtrics XM for Employee Experience is the only purpose-built system of action that considers the full employee journey by listening at every touchpoint and empowering leaders at all levels to understand the insights that matter most, so you can take the right actions at scale. Employee Engagement & Pulse Our industry-leading engagement solution is built on EX25, a science-backed measurement methodology that goes beyond basic engagement scores to capture the five KPIs proven to move business outcomes: Engagement, Inclusion, Intent to Stay, Well-Being, and Expectations. Developed from 32 million responses across 1,006 organizations, it comes with the world’s largest EX benchmark library –300+ items across 60 countries and 65 industries - so you're always validating against meaningful comparisons. Adjustable listening cadences (annual, bi-annual, quarterly) built-in mean you can meet your organization where it is without forcing an approach that drives survey fatigue. You can leverage our out-of-the-box methodology to get a program up and running in weeks, or create a completely customized program with the most flexible EX platform in the market. Move from listening to taking action at every level. Our bespoke manager results page delivers AI personalized recommendations based on each team's unique data—no analyst required—reducing analysis time by 10x+. Idea Boards let employees crowdsource and vote on improvements, while closed-loop communication tools show workers exactly what changed based on their input. Automated action planning workflows with progress tracking and reminders via Slack, Teams, and Workday ensures follow-through at scale. Employee Lifecycle Management Qualtrics connects listening to every critical moment of the employee journey, from candidate experience through onboarding and retention. Pre-built yet customizable programs automatically trigger feedback at key touchpoints, with ATS and HRIS integrations that eliminate manual setup and real-time workflow integrations (Slack, Teams) that let teams resolve issues as they surface. AI-powered text analytics surface sentiment and themes across open-ended feedback, so recruiting and HR teams can quickly diagnose what's driving candidate drop-off, onboarding gaps, or early attrition—without digging through raw data. Where Lifecycle Management goes further is in connecting the dots across the full employee journey. Cross-program analysis links lifecycle data to engagement and well-being scores, giving HR leaders a clear view of how key moments shape long-term retention. The drivers of attrition tool identifies which employee segments are at highest risk and surface statistically significant causes, including a flight risk simulator that lets you model the business impact of different interventions before you act. The result: retention strategies built on evidence, not intuition. 360 Development Feedback Create a powerful culture of development to close talent gaps and accelerate organizational performance with our 60 Development solution . By capturing personalized, data-driven and actionable insights, you empower employees at all levels to accelerate their careers, become better leaders, and improve their business impact. Furthermore, enterprise-level insights enable HR and L&D teams to understand where employee development efforts have had the greatest impact across the organization. Qualtrics XM Platform Qualtrics' Employee Experience platform is built with the highest enterprise security standards, includingFedRAMP authorization and GDPR/CCPA compliance. Our team includes 60+ AI and I/O scientists backed by $500M+ in R&D- security and purpose-built AI aren't afterthoughts—they're foundational. Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the core experiences of business—customer, employee, and market research—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

Seller

Qualtrics

Discussions

Qualtrics Employee Experience Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Used by GitLab and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

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Alejandro David R.

Technical Support Analyst

Mid-Market (51-1000 emp.)

10/20/2022

"We I like how intuitive this software is shown to us."

5/5

What do you like best about Qualtrics Employee Experience?

Qualtrics Employee Experience is a program that offers us the opportunity to better investigate and analyze the skill and effectiveness of each of our co-workers through surveys or other dynamic processes that offer employees a scenario where they can discard and assert their knowledge, what I like about this platform is how it can boost productivity in a short time, it is beneficial and functional, as well as it serves to expose the needs, with the mission of having control and responses to each of them, this program is suitable for viewing the comments of employees and co-workers regardless of the very high number of people who can participate, all this is possible through a convenient and easy interface, we I like how intuitive this software is shown to us. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

One of the main shortcomings that this program may have is the limitation of design and customization in each of the new projects that are carried out with this software, the board that is shown on the screen can be much more attractive in order to feed much more the good experience of its users, on the other hand we are not completely satisfied with the people in charge of responding to the technical problems of the program, these can be somewhat disastrous when acting. Review collected by and hosted on G2.com.

What problems is Qualtrics Employee Experience solving and how is that benefiting you?

We have taken advantage of the benefits and free versions of this program in order to investigate and better serve the company's commercial events; Qualtrics Employee Experience has been beneficial thanks to the ease of use and how we have the capacity so Easy to create or build forms that help in the performance of the company and streamline the daily operations of workers as well as area managers, this software is designed to provide reliability and comfort to each of the survey participants and the program will be in charge of summarizing the results and being able to analyze it without any inconvenience, most of those in charge of working hand in hand with this program in the human resources department and they are completely satisfied with their performance. Review collected by and hosted on G2.com.

Matt P.

Enterprise Services Manager - Michigan

Enterprise (> 1000 emp.)

1/4/2023

"Using Qualtrics to enhance employee experience"

4.5/5

What do you like best about Qualtrics Employee Experience?

I especially enjoy how the Qualtrics Employee Experience serves as an analytical powerhouse. With customizable reporting and easy-to-use dashboards, I can quickly understand survey results in no time at all. Additionally, its powerful API allows data scientists to easily integrate with other systems or applications, increasing productivity levels organization-wide! This comprehensive insight has been invaluable for making informed decisions regarding employee engagement initiatives and optimizing workplace practices. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

Once the Request for Proposals had been finalized, all of the promised features needed to be implemented. Our ability to share our findings with others was hindered due to access limitations on specific dashboards (but this problem is getting fixed). Additionally, we were told that exporting tools and presentations such as PPT would be available, but they still need to be functional and even planned out at all for now. Review collected by and hosted on G2.com.

What problems is Qualtrics Employee Experience solving and how is that benefiting you?

Our research with Qualtrics Employee Experience has uncovered solutions to the problem of communication breakdowns between high management and frontline employees based on insights about employee satisfaction and commitment. This evidence-based approach provides a powerful platform for improving workplace relationships. Review collected by and hosted on G2.com.

Sharon J.

CEO

Small-Business (50 or fewer emp.)

10/25/2022

"Employee engagement expertise out of the box"

4/5

What do you like best about Qualtrics Employee Experience?

We haven't used any other employee engagement platforms, and Qualtrics is the one we used for this use case, and it works great so far. We can able to personalize the experience for different teams and track the performance of our employees easily. Also, it helped us to get feedback from our employees who work remotely. The interface is simple, and we love it so far. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

When we started to use Qualtrics Employee Engagement Software, the features are a little confusing, and it was a little bit hard to set up everything, and take about a month for us to finish setting up our use cases. And the pricing is not affordable for all businesses. Review collected by and hosted on G2.com.

Abigail L.

Head of Culture & Capability

Machinery

Mid-Market (51-1000 emp.)

7/18/2023

"Fabulous for two-way communication"

5/5

What do you like best about Qualtrics Employee Experience?

Its few features like development plans, surveys & feedback, and self-assessment helps improve culture of the company. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

So far I haven't encountered annoying features in Qualtrics. Review collected by and hosted on G2.com.

Mateus A.

Senior Data Analyst

Small-Business (50 or fewer emp.)

2/9/2023

"Incredible platform for performance management"

5/5

What do you like best about Qualtrics Employee Experience?

I like the ability to communicate your needs and your ideas. It is a tool that has been super easy to use and implement from the start. I like reminders that help me stay on track. It is a complete platform and super easy to use. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

I wish there was a separate module for development plans. The data load template does not load the data correctly. I also wish it was more customizable. It would be helpful to get some sample answers in a info. Review collected by and hosted on G2.com.

Jordyn P.

Organizational Development Specialist

Consumer Goods

Mid-Market (51-1000 emp.)

7/17/2023

"Highly effective platform"

5/5

What do you like best about Qualtrics Employee Experience?

Wide range of survey templates and customizable questions for gathering feedback on various aspects of the employee experience. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

It remains a highly valuable and effective platform for improving employee engagement. Review collected by and hosted on G2.com.

Nripendra S.

programmer

Mid-Market (51-1000 emp.)

6/7/2023

"Best_data tool for Employee experience"

4.5/5

What do you like best about Qualtrics Employee Experience?

Qualtrics Employee Experience has advanced features like Custom, and we can create and analyze 360-degree surveys. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

Customer support, and there should be more features for custom section and it price it too Review collected by and hosted on G2.com.

Tyrone W.

Data Research Analyst

Mid-Market (51-1000 emp.)

1/5/2023

"Incredible platform ideal for providing excellent customer experience"

5/5

What do you like best about Qualtrics Employee Experience?

I love how easy it is to navigate. The platform is really easy to use. I also like the interpretation of the results. I love the ease of the questions. I love the simplicity of the product. It is really simple and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

Sometimes it can get a bit repetitive. I would love to see more of a variety. I would also like to encourage more feedback from my team. I would love a free text box. The filters need more work. Review collected by and hosted on G2.com.

Selena L.

Senior Data Analyst

Mid-Market (51-1000 emp.)

1/11/2023

"It is the best platform for employees to interact"

5/5

What do you like best about Qualtrics Employee Experience?

I love how it connects me with all the spaces that interest me. I also like the design of the app. It's a great way to keep up to date. I love that you can connect with anyone. It is a very positive way of sharing data. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

I find it a bit difficult to recognize which button is selected. I wish the notifications were a bit better. It would also be nice if you could put some external links. I would like to have access to more accurate statistics. Review collected by and hosted on G2.com.

Lisa H.

Head Of Information Technology

Information Technology and Services

Enterprise (> 1000 emp.)

12/5/2022

"Employee analytics system"

4.5/5

What do you like best about Qualtrics Employee Experience?

Consider this system as an innovative alternative, is correct since in particular, this tool focuses on areas of vital importance such as employees, knowing directly what they think and think about from the way of working as well as the implemented systems that help them In their functions, they understand what is normally required by the staff so that they can carry out their procedures Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Employee Experience?

It is a tool with high security standards, and, in addition, it is easy to deploy. I have no problems because it allows you to know what you need or the opinions of the team members, even by email, without interrupting its functions and without being complicated. Review collected by and hosted on G2.com.

What problems is Qualtrics Employee Experience solving and how is that benefiting you?

It is more than a survey system; it has artificial intelligence systems capable of following the actions of employees to manage tools that help them much more, it allows them to know through questionnaires what they require directly without being a tool complicated for many organizations, it is a great solution for the development of the company Review collected by and hosted on G2.com.