--- title: Qualtrics Employee Experience Reviews meta\_title: 'Qualtrics Employee Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 462 reviews by the users' company size, role or industry to find out how Qualtrics Employee Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 462 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- ### Qualtrics Employee Experience Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **easy-to-use interface** of Qualtrics Employee Experience instrumental in streamlining data collection and analysis. [(6 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688406&qs=pros-and-cons#reviews) Users find the **easy data collection and real-time insights** invaluable for effective decision-making and employee engagement. [(4 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1686802&qs=pros-and-cons#reviews) Users appreciate the **customizable dashboards** and **real-time insights** for effective data-driven decision-making in employee engagement. [(4 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688370&qs=pros-and-cons#reviews) Users find the **real-time insights and easy interface** of Qualtrics Employee Experience extremely helpful for decision-making. [(3 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1687351&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Qualtrics Employee Experience, making implementation and usage straightforward and efficient. [(2 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1687753&qs=pros-and-cons#reviews) Users find the **difficult usability** of Qualtrics Employee Experience overwhelming, especially for those new to design and data analysis. [(3 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688077&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making it challenging to understand and teach others about the tool. [(3 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688002&qs=pros-and-cons#reviews) Users find the **complex usability** of Qualtrics Employee Experience challenging, especially for newcomers navigating the survey system. [(2 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688259&qs=pros-and-cons#reviews) Users find the **high costs** of Qualtrics Employee Experience to be burdensome, especially for smaller organizations. [(2 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688577&qs=pros-and-cons#reviews) Users find Qualtrics Employee Experience to be **expensive** , particularly burdening smaller organizations with high costs. [(2 mentions)](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1687436&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Qualtrics Employee Experience ##### 1. Ease of Use Users find the **easy-to-use interface** of Qualtrics Employee Experience instrumental in streamlining data collection and analysis. [ See 6 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688406&qs=pros-and-cons#reviews) See Related User Reviews ![Tevfik D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tevfik D.") TD Tevfik D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Data Collection That Saves Time" What do you like about Qualtrics Employee Experience? This tool makes it easy for us to collect data and helps us save time. ![Jainam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jainam S.") JS Jainam S. Mid-Market (51-1000 emp.) 5.0/5 "Amazing platform to use" What do you like about Qualtrics Employee Experience? I had used this tool in my first organization and by far its most easy to use platform, and even if we get stuck customer support is exceptional, easi ##### 2. Data Management Users find the **easy data collection and real-time insights** invaluable for effective decision-making and employee engagement. [ See 4 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1686802&qs=pros-and-cons#reviews) See Related User Reviews ![Tevfik D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tevfik D.") TD Tevfik D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Data Collection That Saves Time" What do you like about Qualtrics Employee Experience? This tool makes it easy for us to collect data and helps us save time. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "The ease of the data collection" What do you like about Qualtrics Employee Experience? Having the ability to read the raw data and then segment it out to provide specific sections to different departartment heads was the best part. We a ##### 3. Features Users appreciate the **customizable dashboards** and **real-time insights** for effective data-driven decision-making in employee engagement. [ See 4 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688370&qs=pros-and-cons#reviews) See Related User Reviews ![Jainam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jainam S.") JS Jainam S. Mid-Market (51-1000 emp.) 5.0/5 "Amazing platform to use" What do you like about Qualtrics Employee Experience? I had used this tool in my first organization and by far its most easy to use platform, and even if we get stuck customer support is exceptional, easi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "The ease of the data collection" What do you like about Qualtrics Employee Experience? Having the ability to read the raw data and then segment it out to provide specific sections to different departartment heads was the best part. We a ##### 4. Helpful Users find the **real-time insights and easy interface** of Qualtrics Employee Experience extremely helpful for decision-making. [ See 3 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1687351&qs=pros-and-cons#reviews) See Related User Reviews KA Kaela A. Mid-Market (51-1000 emp.) 4.5/5 "Benchmarks and Dashboard" What do you like about Qualtrics Employee Experience? The benchmarks to compare your organization's results to other organizations in the same industry is extremely helpful. The dashboard is a great visua KG Kelli G. Enterprise (\> 1000 emp.) 5.0/5 "Customer Support is fantastic." What do you like about Qualtrics Employee Experience? Preston Donohoo, with Red Pepper, has been fantastic to partner with. He is thorough, excellent at training and his customer support is outstanding. H ##### 5. Customer Support Users praise the **exceptional customer support** of Qualtrics Employee Experience, making implementation and usage straightforward and efficient. [ See 2 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1687753&qs=pros-and-cons#reviews) See Related User Reviews ![Jainam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jainam S.") JS Jainam S. Mid-Market (51-1000 emp.) 5.0/5 "Amazing platform to use" What do you like about Qualtrics Employee Experience? I had used this tool in my first organization and by far its most easy to use platform, and even if we get stuck customer support is exceptional, easi KG Kelli G. Enterprise (\> 1000 emp.) 5.0/5 "Customer Support is fantastic." What do you like about Qualtrics Employee Experience? Preston Donohoo, with Red Pepper, has been fantastic to partner with. He is thorough, excellent at training and his customer support is outstanding. H ### 5 Cons or Disadvantages of Qualtrics Employee Experience ##### 1. Difficult Usability Users find the **difficult usability** of Qualtrics Employee Experience overwhelming, especially for those new to design and data analysis. [ See 3 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688077&qs=pros-and-cons#reviews) See Related User Reviews KA Kaela A. Mid-Market (51-1000 emp.) 4.5/5 "Benchmarks and Dashboard" What do you dislike about Qualtrics Employee Experience? There is alot to learn with each survey. It may be a little complex to new users. KG Kelli G. Enterprise (\> 1000 emp.) 5.0/5 "Customer Support is fantastic." What do you dislike about Qualtrics Employee Experience? The ability to see results for more than one area is not intuitive. ##### 2. Learning Curve Users find the **learning curve steep** , making it challenging to understand and teach others about the tool. [ See 3 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688002&qs=pros-and-cons#reviews) See Related User Reviews ![Jainam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jainam S.") JS Jainam S. Mid-Market (51-1000 emp.) 5.0/5 "Amazing platform to use" What do you dislike about Qualtrics Employee Experience? only thing is its an huge tool to learn and explain to someone KA Kaela A. Mid-Market (51-1000 emp.) 4.5/5 "Benchmarks and Dashboard" What do you dislike about Qualtrics Employee Experience? There is alot to learn with each survey. It may be a little complex to new users. ##### 3. Complex Usability Users find the **complex usability** of Qualtrics Employee Experience challenging, especially for newcomers navigating the survey system. [ See 2 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688259&qs=pros-and-cons#reviews) See Related User Reviews KA Kaela A. Mid-Market (51-1000 emp.) 4.5/5 "Benchmarks and Dashboard" What do you dislike about Qualtrics Employee Experience? There is alot to learn with each survey. It may be a little complex to new users. KG Kelli G. Enterprise (\> 1000 emp.) 5.0/5 "Customer Support is fantastic." What do you dislike about Qualtrics Employee Experience? The ability to see results for more than one area is not intuitive. ##### 4. Cost Issues Users find the **high costs** of Qualtrics Employee Experience to be burdensome, especially for smaller organizations. [ See 2 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1688577&qs=pros-and-cons#reviews) See Related User Reviews ![Tevfik D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tevfik D.") TD Tevfik D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Data Collection That Saves Time" What do you dislike about Qualtrics Employee Experience? The service is quite expensive. They charge high fees when collecting data, which makes it costly. ![Sai Srivatsava M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sai Srivatsava M.") SM Sai Srivatsava M. Mid-Market (51-1000 emp.) 4.5/5 "My take on Qualtrics" What do you dislike about Qualtrics Employee Experience? Because of its loaded features it is very overwhelming for new users and specially it becomes harder for people who have no little knowledge on the de ##### 5. Expensive Users find Qualtrics Employee Experience to be **expensive** , particularly burdening smaller organizations with high costs. [ See 2 mentions ](https://www.g2.com/products/qualtrics-employee-experience/reviews?filters%5Bsentiment_snippet%5D=1687436&qs=pros-and-cons#reviews) See Related User Reviews ![Tevfik D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tevfik D.") TD Tevfik D. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Data Collection That Saves Time" What do you dislike about Qualtrics Employee Experience? The service is quite expensive. They charge high fees when collecting data, which makes it costly. ![Sai Srivatsava M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sai Srivatsava M.") SM Sai Srivatsava M. Mid-Market (51-1000 emp.) 4.5/5 "My take on Qualtrics" What do you dislike about Qualtrics Employee Experience? Because of its loaded features it is very overwhelming for new users and specially it becomes harder for people who have no little knowledge on the de ![Duke K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Duke K.") DK Duke K. Senior Manager of Strategy and Experience Management Mid-Market (51-1000 emp.) 4/27/2026 "Customizable Insights, but Setup Challenges" 3.5/5 What do you like best about Qualtrics Employee Experience? I use Qualtrics Employee Experience to gauge employee satisfaction and host a virtual suggestion box. I love how I can easily customize interactions for each department while keeping the core consistent. The dashboards are really nice once you learn how to customize them, and there are a lot of reporting features and AI tools that managers can use. Each manager can see how their team compares to the department and organization overall on several metrics and even specific questions. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? It is really difficult to get accurate employer data into the platform. There is a HUGE assumption that every company uses one of the big-name software and has an internal HR department. We are still performing a lot of manual steps to update employee data since we use a smaller HR vendor. The concept was easy but in reality, this is the hard part for us. Qualtrics should have a graphics component that does this for us. Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? Qualtrics Employee Experience lets us know what employees really think over time, helping assess if changes work. I like the customizable interactions and dashboards that offer insights into team performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Thomas W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas W.") TW Thomas W. Sr. CX Manager Enterprise (\> 1000 emp.) 4/23/2026 "Effortless Employee Insights with Stellar Support" 5/5 What do you like best about Qualtrics Employee Experience? I love that Qualtrics Employee Experience is handled through a service platform and a service contract, so I'm very hands-off. The Qualtrics team really helps a lot by doing most of the legwork with surveying, deploying the survey, analyzing the results, and producing the final product. The support we get from the team makes everything very easy for me. This setup also helps in building trust with our employees since it increases the anonymity and validity of the results, making employees feel safer providing honest feedback. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? I do feel like the adoption of AI could be improved, and perhaps the Qualtrics services team is doing that already, and I just don't have visibility to that. Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? We use Qualtrics Employee Experience to collect feedback from over 29,000 employees, making it easier to understand employee satisfaction. It enhances trust by ensuring anonymity, increasing the validity of insights and helping create a happier workplace. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Enterprise (\> 1000 emp.) 4/27/2026 "Qualtrics Makes Employee Engagement Insights Easy" 5/5 What do you like best about Qualtrics Employee Experience? Qualtrics does a great job gathering information from employees and analyzing the data to best understand our engagement and areas of opportunity. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? Not much, it is a user friendly platform. Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? Helping gauge employee engagement amongst the staffing Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ![Tevfik D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tevfik D.") TD Tevfik D. Assistant Professor Mid-Market (51-1000 emp.) 12/4/2025 "Effortless Data Collection That Saves Time" 4.5/5 What do you like best about Qualtrics Employee Experience? This tool makes it easy for us to collect data and helps us save time. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? The service is quite expensive. They charge high fees when collecting data, which makes it costly. Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? I use this tool to gather data from respondents for my academic research studies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 11/21/2024 "The ease of the data collection" 5/5 What do you like best about Qualtrics Employee Experience? Having the ability to read the raw data and then segment it out to provide specific sections to different departartment heads was the best part. We also like the ability to modify most of the dashboard to meet our visual needs to represent the data easily. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? Some of the specifics on the Dashboard that were not able to be modified were not my favorite. Working in higher Ed, we have a specific style guide we are required to adhere to and some things we were not able to modify to meet those requirements. We had to get special permission for those things we could not change becasue the print outs from the dashbard was seen by executives and senior leadership. Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? It helps us identify gaps in our processes, employee experiences, leadership, traiing, staff opportunities, developmental opportunities, ect. That is the data we collect and then make decisions on that for the next academic year. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/5/2024 "Transparency into what matters for my team" 5/5 What do you like best about Qualtrics Employee Experience? Really easy to use interface that aggregated employee comments into major "themes" without breaking anonymity, even on the smaller teams. Relevant and updated meathodology (example the intent to stay questions being time bound were specifically helpful). Incredbile professional services to help us work fast and grow the value of our insights up to the executive teams. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? I had my account team that I loved change, but the new one is still great. Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? It allows me to keep a more real time pulse on how my team is doing vs ONLY getting one big report a year (our business moves way faster than that). It benefits me to watch the trends against our 5 KPIs and understand if employees feel great about work or bad at work. I use it to facilitate a quarterly dialouge through the results - people feel empowered to talk about where we're doing great and where we are falling short because they know we look at, share, and act on the data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KG Kelli G. Global Talent Manager Enterprise (\> 1000 emp.) 10/14/2024 "Customer Support is fantastic." 5/5 What do you like best about Qualtrics Employee Experience? Preston Donohoo, with Red Pepper, has been fantastic to partner with. He is thorough, excellent at training and his customer support is outstanding. He made our implementation go very smoothly. We have found the Qualtrics engagement survey and 360s tools easy to use, with the ability to dive deep into our results. We would definitely recommend Qualtrics to others. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? The ability to see results for more than one area is not intuitive. Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? It is helping us dive into our global engagement results and create action plans that are easy to use and trackable for accountability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jainam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jainam S.") JS Jainam S. Manager - Customer Centricity Hospital & Health Care Mid-Market (51-1000 emp.) 1/24/2025 "Amazing platform to use" 5/5 What do you like best about Qualtrics Employee Experience? I had used this tool in my first organization and by far its most easy to use platform, and even if we get stuck customer support is exceptional, easily implemented across organization, and has highest number of feature,easily integrated with various in house tools and used it on daily frequency Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? only thing is its an huge tool to learn and explain to someone Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? it solves all employee related problems entry exit ad-hoc survey and 360 feedback mechanism and provides valuable insights Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sai Srivatsava M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sai Srivatsava M.") SM Sai Srivatsava M. Senior Data Analyst Mid-Market (51-1000 emp.) 10/8/2024 "My take on Qualtrics" 4.5/5 What do you like best about Qualtrics Employee Experience? All I can say is it is great for gathering data and analyzing it further to get an effective feedback. The access to real-time insights into the sentiment analysis which is really helpful to make data-driven decisions. Moreover, I like the easy-to-use interface make it accessible for the teams to monitor and implement properly. To conclude this, it enhance employee engagement in my opinion. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? Because of its loaded features it is very overwhelming for new users and specially it becomes harder for people who have no little knowledge on the design and data analysis. The cost is little higher for smaller organizations that might find the pricing a little unfair. Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? Personally for me, the real-time insights and actionable feedback for the data gathered and it is easy to turn into actionable insights accordingly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KA Kaela A. Director of Human Resources Mid-Market (51-1000 emp.) 11/15/2024 "Benchmarks and Dashboard" 4.5/5 What do you like best about Qualtrics Employee Experience? The benchmarks to compare your organization's results to other organizations in the same industry is extremely helpful. The dashboard is a great visual representation of the results. It really helps to highlight common themes and organize information. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Employee Experience? There is alot to learn with each survey. It may be a little complex to new users. Review collected by and hosted on G2.com. What problems is Qualtrics Employee Experience solving and how is that benefiting you? It's giving the organization insight into making decisions and changes. Review collected by and hosted on G2.com. 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