Qualaroo Reviews & Product Details

Qualaroo is designed to capture real-time user insights in-app and on your website using contextual, AI-powered micro-surveys. Those Nudge surveys slide in at the right moment without feeling annoying. You can show them only to people who have just had trouble with onboarding, only to paid users, only to visitors from a certain campaign, or to almost any segment you can define. AI turns piles of open-text answers into clear insights instead of leaving you with a giant list to read. Popular use cases: • In-app feedback for iOS and Android • Website intercept and exit-intent surveys • Quick real-time NPS or CSAT checks • Feedback on prototypes from Figma, Adobe XD, InVision, and similar tools • Behavior-triggered questions based on what users are doing AI Feedback Engine: the part that does the heavy lifting The AI looks at responses as they come in and keeps the insights useful. It powers: • AI Survey Creator: builds micro-surveys from a short description • AI Sentiment Analysis: sorts open-text answers into themes and feelings automatically • AI Targeting Suggestions: helps pick the right audience segments based on behavior or properties • AI Branching Logic: only shows follow-up questions that make sense, so people do not get tired • AI Insight Summaries: turns hundreds of replies into short, readable takeaways • AI Multi-language Support: handles surveys in over 70 languages while keeping the meaning clear • AI Report Highlights: flags important patterns and new responses so nothing gets missed Everything else you'd expect from a modern feedback tool: • Advanced targeting by identity, behavior, location, exit intent, and custom properties • Nudge placement options and mobile in-app support • Heatmaps and session recordings for extra context • Custom branding, colors, and logo • Branching and skip logic • Multilingual surveys in 70+ languages • Integrations with common tools and solid reporting dashboards Whether the goal is catching feedback while someone is still on the page, checking how a new feature feels in the app, or getting quick, honest answers without waiting for email replies, Qualaroo brings the real-time pieces together in one tool.

Seller

Qualaroo

Discussions

Qualaroo Community

Solution Type

Best-of-Breed

Overview by

Sarah Ann Cantu (she, her) (Content Marketing Manager at Qualaroo)

Pricing

Pricing provided by Qualaroo.

Free Plan

Free

50 Responses With One-Time Purchase

Essentials

$19.99

Per Month

View More Pricing Information

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User Insights

Average based on 49 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Qualaroo Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Qualaroo, and what problem is it built to solve?

Qualaroo is a real-time feedback platform that helps businesses gather insights directly from users through targeted surveys and prompts. It is built to help teams understand user experience and use that feedback to inform decisions.

What company sizes and industries is Qualaroo the best fit for?

Qualaroo’s strongest fit in the positive user experience data is among small businesses and mid-market organizations, with feedback also coming from enterprise teams. Marketing and advertising, information technology and services, and computer software stand out among the represented industries.

Company size: Small businesses and mid-market organizations are the most represented segments.
Industry: Marketing and advertising, information technology and services, and computer software are prominent.

What customer support options does Qualaroo provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and chat, with self-service help available as well. Users describe both responsive, helpful assistance and frustrating cases where problems remained unresolved or replies did not arrive, so the experience can vary.

What features or capabilities could make Qualaroo even more useful?

Qualaroo could be more useful with more flexibility in survey design and in managing and analyzing responses. Commonly requested improvements include:

More control over Nudge and popup appearance, including additional design options.
More capable response filtering, sorting, exports, and bulk actions in the dashboard.
Broader template choices, including industry-specific templates and more NPS follow-up options.

G2 reviews are authentic and verified.

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Verified User in Internet

Mid-Market (51-1000 emp.)

12/12/2017

"Qualaroo helps you better understand your users"

3.5/5

What do you like best about Qualaroo?

- easy set up; can be implemented using Google Tag Manager so it doesn't require dev work

- lots of options for customization (adding your own logo, colors, adding a time delay to the pop-up, configuring surveys based on specific user actions on the site)

- let's the user easily skip questions

- great and quick support Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

- page speed; the javascript that gets significantly slowed our page performance down

- The data download feature is a little clumsy. The way the data is formatted is not easy to digest, needs a lot of extra formatting work/scrolling. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

I would recommend Qualaroo Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

We are using Qualaroo to learn more about our users and better understand why they are using the product, what their use cases are, what they like, dislike and what features would benefit them. We were able to identify some user pain points that we had never heard about before and we discovered new use cases that help us better position our product in the market and build features that speak to our users needs. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

7/11/2017

"Good and easy to use tool to understand customers"

2.5/5

What do you like best about Qualaroo?

I like how easy it is to set up and launch surveys. It literally took us one day to set it up. I also like that customer support is very responsive and helpful - I always get my answers in the same day. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

It's kind of expensive for the limits that are offered. The process of creating a survey can be quite repetitive as you have to make a lot of clicks for one change of flow - It would be great if they added tools to make these easier (e.g. something that allows you to redirect all the answers from one question to the same next question). The Style API documentation is not very detailed - it would be great for example if you have a catalog of each component with their corresponding IDs. Integration with Amplitude would be great too. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

If you need a quick simple way of doing in product surveys and you don't want to bother your development team, Qualaroo is the way to go. You do need to have access to some tools like Google Tag Manager though. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

We are currently using it for segmentation of our customer base - understand what our users use our product for. Up to now, we have had really good results with Qualaroo. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/29/2017

"It's definitely a legacy tool..."

3.5/5

What do you like best about Qualaroo?

-fairly straightforward to set up

-easy to view survey results from people Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

-it's not easy to customize survey widget both technically and visually

-the UI can be simplified and easier to use

-not really sure what all the other additional features we use do for us Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

It's certainly helpful to not have to build an in-house tool to capture feedback but it's not the prettiest or most modern tool. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

-gather in-product customer feedback to help drive product development decisions

-am able to capture customer feedback super quickly Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/2/2018

"Qualaroo is good for simple surveys"

3/5

What do you like best about Qualaroo?

Overall the interface is easy to use. Surveys are quick to set up and you can easily export responses to Excel. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Qualaroo does not allow full survey customization. The formats of the survey are limited and do not allow for advanced skip logic and branching. Qualaroo's analysis of survey results are also limited. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/18/2016

"Easy to use, easy to implement."

4.5/5

What do you like best about Qualaroo?

Qualaroo is easy to setup, customize, deploy and analyze. Whenever we've ran into issues their dev team has been eager to jump on a call to resolve. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Surveys can't be dismissed from the screen without some extra work. Would be nice to offer this out of the box without having to do extra coding. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

12/7/2016

"Qualaroo Review"

2/5

What do you like best about Qualaroo?

Exit Surveys were very helpful in better understanding my customer's needs Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Integration seemed to take longer than expected Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

11/15/2016

"Q"

3/5

What do you like best about Qualaroo?

good tool to find out customer insight and for using surveys. good analytic tools Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

this is a very competitive marketplace for similar products. The look and feel could be uprgraded Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

11/19/2015

"Using qualaroo in a business setting"

4.5/5

What do you like best about Qualaroo?

Simplicity of the tool and export capabilities make it a great tool. The ease of setting up and deploying a survey is great while also being able to drill into the individual responses make it great as well. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

Not much really. I do think the tool is easy to use and helps our business learn from our customers. Review collected by and hosted on G2.com.

Recommendations to others considering Qualaroo:

The tool is great for the cost. If you are looking for a strong tool that can delivering great value and insights then look here. I have implemented this tool now in two different companies and have been more than satisfied. Review collected by and hosted on G2.com.

What problems is Qualaroo solving and how is that benefiting you?

Understanding consumer behavior, needs and trends. Review collected by and hosted on G2.com.

Hector A.

Web Marketing Specialist

Small-Business (50 or fewer emp.)

11/19/2015

"Quality at low cost"

4.5/5

What do you like best about Qualaroo?

The integration and support are fantastic. Even on the installation and testing process, Yotpo have been very professional and helpful. The API process is very strait forward and We're still finding more ways to take advantage of the application. But the best thing has to be their affordability. Review collected by and hosted on G2.com.

What do you dislike about Qualaroo?

So far so good. Our Magento site and Yotpo plugging has been flawless. Review collected by and hosted on G2.com.